1.
Introduc*on
Examples
Tools
Feedback
and
its
importance
in
delivering
high
quality
so:ware.
Targe*ng
Quality
2015
Ken
De
Souza
V4.3
Oct
2015
Ken
De
Souza
-­‐
@kgdesouz
0

2.
Introduc*on
Examples
Tools
Ken
De
Souza
-­‐
@kgdesouz
1
Boss:
“You’re
not
finding
as
many
bugs
as
your
colleagues,
and
this
is
a
problem.”

3.
Introduc*on
Examples
Tools
Feb.
17
2015
Ken
De
Souza
-­‐
@kgdesouz
2
EVP:
“Your
team
lacks
basic
engineering
skills.”

4.
Introduc*on
Examples
Tools
• Introduc*on
– Why
is
this
important
to
you?
– Offering
and
taking
feedback
well
• Tools
– Two
Mindsets
– Learning
Room
vs.
Tes*ng
Room
– Johari
Window
– “Sort
towards
coaching”
– Cri*cal
Thinking
– Situa*onal
Awareness
– Systems
thinking
• Examples
of
Giving
and
Taking
Feedback
– Using
the
tools
in
real
life
examples
Ken
De
Souza
-­‐
@kgdesouz
3

5.
Introduc*on
Examples
Tools
• Take
any
feedback
– Turning
nega*ve
feedback
into
posi*ve
construc*ve
feedback
• Offering
becer
feedback
Ken
De
Souza
-­‐
@kgdesouz
4

6.
Introduc*on
Examples
Tools
• Why
is
this
important
to
you?
– Feedback
is
part
of
everyone’s
life
– Gedng
feedback
from
co-­‐workers
– Lean
So:ware
Development
values
Ken
De
Souza
-­‐
@kgdesouz
5

7.
Introduc*on
Examples
Tools
Goals
of
Lean
So:ware
Development
1. Communica*on
2. Simplicity
3. Feedback
4. Courage
5. Respect
Ken
De
Souza
-­‐
@kgdesouz
6

8.
Introduc*on
Examples
Tools
• Why
is
this
important
to
you?
– QA
is
feedback
• Developers
–
heart
and
soul
into
the
project
• Testers
–
reviewing
their
test
cases,
result,
metrics
• Management
–
providing
metrics
and
the
state
of
the
product
Ken
De
Souza
-­‐
@kgdesouz
7

9.
Introduc*on
Examples
Tools
Ken
De
Souza
-­‐
@kgdesouz
8
“For
some,
feedback
is
like
water
off
a
duck’s
back,
while
for
others,
it
penetrates
deep
into
their
soul.
We
each
metabolize
feedback
in
our
own
way.”
Stone,
Douglas;
Heen,
Sheila
(2014-­‐03-­‐04).
Thanks
for
the
Feedback:
The
Science
and
Art
of
Receiving
Feedback
Well

10.
Introduc*on
Examples
Tools
Ken
De
Souza
-­‐
@kgdesouz
9

11.
Introduc*on
Examples
Tools
Ken
De
Souza
-­‐
@kgdesouz
10
Apprecia*on
Coaching
Evalua*on
What
is
feedback?
Stone,
Douglas;
Heen,
Sheila
(2014-­‐03-­‐04).
Thanks
for
the
Feedback:
The
Science
and
Art
of
Receiving
Feedback
Well

12.
Introduc*on
Examples
Tools
Ken
De
Souza
-­‐
@kgdesouz
11
• Apprecia*on
– Mo*vates
and
encourages
Stone,
Douglas;
Heen,
Sheila
(2014-­‐03-­‐04).
Thanks
for
the
Feedback:
The
Science
and
Art
of
Receiving
Feedback
Well
What
is
feedback?

13.
Introduc*on
Examples
Tools
Ken
De
Souza
-­‐
@kgdesouz
12
• Coaching
– “…to
help
increase
knowledge,
skill,
capability,
growth
or
raise
feelings
in
the
rela*onship.”
Stone,
Douglas;
Heen,
Sheila
(2014-­‐03-­‐04).
Thanks
for
the
Feedback:
The
Science
and
Art
of
Receiving
Feedback
Well
What
is
feedback?

14.
Introduc*on
Examples
Tools
Ken
De
Souza
-­‐
@kgdesouz
13
• Two
kinds
of
coaching
– Need
for
knowledge
and
skills
in
order
to
build
capabili*es
– Promp*ng
to
change
something
in
a
rela*onship
• The
giver
wants
the
situa*on
to
change
• …
in
fact,
they
want
YOU
to
change
Stone,
Douglas;
Heen,
Sheila
(2014-­‐03-­‐04).
Thanks
for
the
Feedback:
The
Science
and
Art
of
Receiving
Feedback
Well
What
is
feedback?

15.
Introduc*on
Examples
Tools
Ken
De
Souza
-­‐
@kgdesouz
14
• Evalua*on
– Tells
you
where
you
stand
– Aligns
expecta*ons
– Informs
decision
making
Stone,
Douglas;
Heen,
Sheila
(2014-­‐03-­‐04).
Thanks
for
the
Feedback:
The
Science
and
Art
of
Receiving
Feedback
Well
What
is
feedback?

16.
Introduc*on
Examples
Tools
• I
have
given
feedback
where
– Coaching
was
given
but..
– The
receiver
heard
it
as
an
evalua*on
• Tools
to
help
you
turn
that
around
– Make
everyone
hear
it
as
coaching
Ken
De
Souza
-­‐
@kgdesouz
15
What
is
feedback?

17.
Introduc*on
Examples
Tools
Ken
De
Souza
-­‐
@kgdesouz
16
Two
Mindsets
Johari
Window
Learning
Vs.
Tes*ng
“Sort
towards
coaching”
Cri*cal
Thinking
Situa*onal
Awareness
Systems
Thinking

18.
Introduc*on
Examples
Tools
TWO
MINDSETS
Tools
Ken
De
Souza
-­‐
@kgdesouz
17
Two
mindsets

19.
Introduc*on
Examples
Tools
Ken
De
Souza
-­‐
@kgdesouz
18
Mindset:
The
New
Psychology
of
Success
by
Carol
Dweck
(Author)
Two
mindsets

20.
Introduc*on
Examples
Tools
Ken
De
Souza
-­‐
@kgdesouz
19
hKp://sivers.org/mindset
• In
a
fixed
mindset,
failures
define
you.
• In
a
growth
mindset,
failures
are
temporary
setbacks.
Two
mindsets

21.
Introduc*on
Examples
Tools
Ken
De
Souza
-­‐
@kgdesouz
20
hKp://sivers.org/mindset
• In
a
fixed
mindset,
it’s
all
about
the
outcome.
If
you
fail,
you
think
all
effort
was
wasted.
• In
a
growth
mindset,
it’s
all
about
the
process,
so
the
outcome
hardly
macers.
Two
mindsets

22.
Introduc*on
Examples
Tools
Ken
De
Souza
-­‐
@kgdesouz
21
hKp://sivers.org/mindset
• In
a
fixed
mindset,
you
want
to
hide
your
flaws
so
you’re
not
judged
or
labeled
a
failure.
• In
a
growth
mindset,
your
flaws
are
just
a
TO-­‐DO
list
of
things
to
improve.
Two
mindsets

23.
Introduc*on
Examples
Tools
Ken
De
Souza
-­‐
@kgdesouz
22
Two
mindsets

24.
Introduc*on
Examples
Tools
Ken
De
Souza
-­‐
@kgdesouz
23
hKp://sivers.org/mindset
• Watch
for
triggers
– Watch
for
a
fixed-­‐mindset
reac*on
when
you
face
challenges.
• Do
you
feel
overly
anxious,
or
does
a
voice
in
your
head
warn
you
away?
Two
mindsets

25.
Introduc*on
Examples
Tools
Ken
De
Souza
-­‐
@kgdesouz
24
hKp://sivers.org/mindset
• Watch
for
triggers
– Watch
to
see
whether
cri*cism
brings
out
your
fixed
mindset.
• Do
you
become
defensive,
angry,
or
crushed
instead
of
interested
in
learning
from
the
feedback?
Two
mindsets

26.
Introduc*on
Examples
Tools
Ken
De
Souza
-­‐
@kgdesouz
25
hKp://sivers.org/mindset
Mindsets
can
be
changed
Accept
those
thoughts
and
feelings
and
work
with
and
through
them.
And
keep
working
with
and
through
them.
Two
mindsets

27.
Introduc*on
Examples
Tools
LEARNING
VS.
TESTING
Tools
Ken
De
Souza
-­‐
@kgdesouz
26
Learning
vs.
Tes*ng

28.
Introduc*on
Examples
Tools
Ken
De
Souza
-­‐
@kgdesouz
27
Learning
vs.
Tes*ng

29.
Introduc*on
Examples
Tools
Feb.
17
2015
Ken
De
Souza
-­‐
@kgdesouz
28
Ken
Learning
vs.
Tes*ng

30.
Introduc*on
Examples
Tools
Feb.
17
2015
Ken
De
Souza
-­‐
@kgdesouz
29
“TesBng
Room”
:
• Not
gedng
trapped
in
the
"room"
• Change
your
mindset
Stone,
Douglas;
Heen,
Sheila
(2014-­‐03-­‐04).
Thanks
for
the
Feedback:
The
Science
and
Art
of
Receiving
Feedback
Well
Learning
vs.
Tes*ng

31.
Introduc*on
Examples
Tools
Ken
De
Souza
-­‐
@kgdesouz
30
“Learning
Room”
:
“It’s
as
if
the
growth-­‐mindset
kids
were
doing
the
puzzles
in
a
room
called
the
“Learning
Room,”
and
the
fixed-­‐mindset
kids
were
doing
the
puzzles
in
a
room
called
the
“TesTng
Room.”
Which
room
would
you
rather
live
your
life
in?”
Stone,
Douglas;
Heen,
Sheila
(2014-­‐03-­‐04).
Thanks
for
the
Feedback:
The
Science
and
Art
of
Receiving
Feedback
Well
Learning
vs.
Tes*ng

32.
Introduc*on
Examples
Tools
Ken
De
Souza
-­‐
@kgdesouz
31
The
key
is
to
be
in
the
Learning
Room
• Easier
to
have
tough
conversa*ons
• Fail
fast,
learn
from
failure
Learning
vs.
Tes*ng

33.
Introduc*on
Examples
Tools
JOHARI
WINDOW
Tools
Ken
De
Souza
-­‐
@kgdesouz
32
Johari
Window

34.
Introduc*on
Examples
Tools
Ken
De
Souza
-­‐
@kgdesouz
33
• Tools
for
uncovering
knowledge
gaps
between
people
– Uncover
gaps
in
communica*on
Johari
Window

35.
Introduc*on
Examples
Tools
Ken
De
Souza
-­‐
@kgdesouz
34
Known
By
Self
Known
By
Others
Unknown
By
Others
Unknown
By
Self
1.
Shared
2.
Blind
3.
Hidden
4.
Unknown
Feedback
Feedback
Feedback
removes
gaps
Feedback
removes
gaps
Johari
Window

36.
Introduc*on
Examples
Tools
Feb.
17
2015
Ken
De
Souza
-­‐
@kgdesouz
35
Johari
Window

37.
Introduc*on
Examples
Tools
Feb.
17
2015
Ken
De
Souza
-­‐
@kgdesouz
36
• Feedback
Taken
– I
went
from
blind
to
shared
– This
was
feedback
given
by
the
whole
team
• Good
for
QA
– Uncover
gaps
in
communica*on
Johari
Window

38.
Introduc*on
Examples
Tools
CRITICAL
THINKING
Tools
Ken
De
Souza
-­‐
@kgdesouz
37
Cri*cal
Thinking

39.
Introduc*on
Examples
Tools
Ken
De
Souza
-­‐
@kgdesouz
38
• Goal
of
cri*cal
thinking
– Truth
– Context
– Assump*ons
– Alterna*ves
• Eliminate
Biases
hcp://ctb.ku.edu/en/table-­‐of-­‐contents/analyze/analyze-­‐community-­‐problems-­‐and-­‐solu*ons/think-­‐cri*cally/main
Cri*cal
Thinking

40.
Introduc*on
Examples
Tools
• Take
any
feedback
– Facts
only
– Eliminate
biases,
easier
to
take
feedback
• Giving
becer
feedback
– Understanding
your
own
biases
Ken
De
Souza
-­‐
@kgdesouz
39
Cri*cal
Thinking

41.
Introduc*on
Examples
Tools
• Why
is
it
important
to
QA
– Checking
your
biases
at
the
door
• Use
facts
– Personal
opinion
eliminated
Ken
De
Souza
-­‐
@kgdesouz
40
Cri*cal
Thinking

42.
Introduc*on
Examples
Tools
• Example
– Customer
A
– Customer
B
Ken
De
Souza
-­‐
@kgdesouz
41
Cri*cal
Thinking

43.
Introduc*on
Examples
Tools
Ken
De
Souza
-­‐
@kgdesouz
42
Cri*cal
Thinking

44.
Introduc*on
Examples
Tools
SITUATIONAL
AWARENESS
Tools
Ken
De
Souza
-­‐
@kgdesouz
43
Situa*onal
Awareness

45.
Introduc*on
Examples
Tools
Ken
De
Souza
-­‐
@kgdesouz
44
Situa*onal
Awareness

46.
Introduc*on
Examples
Tools
SORT
TOWARDS
COACHING
Tools
Ken
De
Souza
-­‐
@kgdesouz
45
Sort
towards
coaching

47.
Introduc*on
Examples
Tools
Ken
De
Souza
-­‐
@kgdesouz
46
Sort
towards
coaching

48.
Introduc*on
Examples
Tools
Ken
De
Souza
-­‐
@kgdesouz
47
• Sort
towards
coaching
– Think
of
feedback
you’ve
received
in
the
past
several
months,
big
or
small.
– Was
it
an
evalua*on?
– If
so,
was
it
nega*ve
feedback?
• Try
to
hear
feedback
as
coaching
(not
as
evalua*on)
Sort
towards
coaching

49.
Introduc*on
Examples
Tools
• Take
any
feedback
– Unpack
into
ac*onable
items
– Make
sure
in
the
right
mindset
• Giving
becer
feedback
– Are
they
in
the
right
room?
Are
you?
– Can
you
help
them
hear
the
coaching
as
coaching?
Ken
De
Souza
-­‐
@kgdesouz
48
Sort
towards
coaching

50.
Introduc*on
Examples
Tools
Ken
De
Souza
-­‐
@kgdesouz
49
• Why
is
it
important
to
QA
– nega*ve
feedback
into
posi*ve
construc*ve
feedback
Sort
towards
coaching

51.
Introduc*on
Examples
Tools
SYSTEMS
THINKING
Tools
Ken
De
Souza
-­‐
@kgdesouz
50
Systems
Thinking

52.
Introduc*on
Examples
Tools
• “A
‘system’
is
a
set
of
interacTng
or
interdependent
components
that
forms
a
complex
whole
...
“
• Each
of
us
sees
only
part
of
the
problem
• Each
of
us
is
part
of
the
problem
Stone,
Douglas;
Heen,
Sheila
(2014-­‐03-­‐04).
Thanks
for
the
Feedback:
The
Science
and
Art
of
Receiving
Feedback
Well
Ken
De
Souza
-­‐
@kgdesouz
51
Systems
Thinking

53.
Introduc*on
Examples
Tools
To
understand
the
feedback
you
get,
take
three
steps
back
Ken
De
Souza
-­‐
@kgdesouz
52
Systems
Thinking

54.
Introduc*on
Examples
Tools
One
Step
Back:
You
+
Me
intersecBons.
• Are
differences
between
us
crea*ng
the
fric*on?
Ken
De
Souza
-­‐
@kgdesouz
53
Systems
Thinking

55.
Introduc*on
Examples
Tools
Two
Steps
Back:
Role
clashes.
• Is
this
partly
a
result
of
the
roles
we
play
in
the
organiza*on?
Ken
De
Souza
-­‐
@kgdesouz
54
Systems
Thinking

56.
Introduc*on
Examples
Tools
Three
Steps
Back:
Big
picture.
• Are
processes,
policies,
physical
environment,
or
other
players
reinforcing
the
problem?
Ken
De
Souza
-­‐
@kgdesouz
55
Systems
Thinking

57.
Introduc*on
Examples
Tools
Take
any
feedback
-­‐
Looking
at
systems:
Reduces
judgment
• You
can
reduce
the
judgment
you
might
have
on
other
people
Ken
De
Souza
-­‐
@kgdesouz
56
Systems
Thinking

58.
Introduc*on
Examples
Tools
Take
any
feedback
-­‐
Looking
at
systems:
Enhances
accountability
• Owning
the
fact
that
you
are
part
of
the
problem
Ken
De
Souza
-­‐
@kgdesouz
57
Systems
Thinking

59.
Introduc*on
Examples
Tools
Take
any
feedback
-­‐
Looking
at
systems:
Uncover
root
cause
• You
might
be
able
to
see
it
from
other
perspec*ves
• Empathy
Ken
De
Souza
-­‐
@kgdesouz
58
Systems
Thinking

60.
Introduc*on
Examples
Tools
• Why
important
to
QA:
– Looking
at
the
system
you
work
in.
Are
there
specific
people
causing
you
fric*on?
– How
do
the
players
around
you
affect
the
way
to
get
and
receive
feedback
– Are
there
role
clashes
with
execu*ves,
developers
or
other
testers?
Ken
De
Souza
-­‐
@kgdesouz
59
Systems
Thinking

61.
Introduc*on
Examples
Tools
EXAMPLES
Taking
and
Giving
Feedback
Ken
De
Souza
-­‐
@kgdesouz
60

62.
Introduc*on
Examples
Tools
• Examples
of
taking
any
feedback
• Examples
of
giving
becer
feedback
Ken
De
Souza
-­‐
@kgdesouz
61

63.
Introduc*on
Examples
Tools
STORY
1
Example
Ken
De
Souza
-­‐
@kgdesouz
62

64.
Introduc*on
Examples
Tools
Ken
De
Souza
-­‐
@kgdesouz
63
Boss:
“You’re
not
finding
as
many
bugs
as
your
colleagues.”
Ken:
“What?”
Boss:
“I
don’t
know
how
to
help
you.”
Ken:
</head
spin>
Story
1

65.
Introduc*on
Examples
Tools
Ken
De
Souza
-­‐
@kgdesouz
64
Sort
through
coaching
• I
unpacked
the
feedback
into
ac*onable
items
• I
decided
not
to
take
it
as
an
evalua*on,
but
as
a
coaching
opportunity
Tools
Sort
towards
coaching

66.
Introduc*on
Examples
Tools
STORY
2
Example
Ken
De
Souza
-­‐
@kgdesouz
65
Story
2

67.
Introduc*on
Examples
Tools
Feb.
17
2015
Ken
De
Souza
-­‐
@kgdesouz
66
EVP:
“This
team
lacks
basic
engineering
skills.”
Ken:
“What?”
EVP:
“I
don’t
know
how
to
help
you.”
Ken:
</head
spin>
Story
2

68.
Introduc*on
Examples
Tools
Feb.
17
2015
Ken
De
Souza
-­‐
@kgdesouz
67
• One
Step
Back:
You
+
Me
intersec*ons.
• Two
Steps
Back:
Role
clashes.
• Three
Steps
Back:
Big
picture.
Tools
Systems
thinking
Sort
through
coaching

69.
Introduc*on
Examples
Tools
Feb.
17
2015
Ken
De
Souza
-­‐
@kgdesouz
68
• Unpacked
the
feedback
into
ac*onable
items
Tools
Systems
thinking
Sort
through
coaching

70.
Introduc*on
Examples
Tools
TALKING
WITH
DEVELOPERS
Example
Ken
De
Souza
-­‐
@kgdesouz
69

71.
Introduc*on
Examples
Tools
Ken
De
Souza
-­‐
@kgdesouz
70

72.
Introduc*on
Examples
Tools
Giving
feedback
• Crea*ng
effec*ve
bug
reports
• Taking
feedback
• Recognizing
labels
Tools
Sort
through
coaching
Rooms/Mindset
Ken
De
Souza
-­‐
@kgdesouz
71

73.
Introduc*on
Examples
Tools
TALKING
WITH
MANAGEMENT
Example
Ken
De
Souza
-­‐
@kgdesouz
72

74.
Introduc*on
Examples
Tools
Feb.
17
2015
Ken
De
Souza
-­‐
@kgdesouz
73

75.
Introduc*on
Examples
Tools
Giving
feedback
to
execu*ves
• Important
to
recognize
blind
spots
• Metrics
are
biased,
need
to
learn
to
communicate
that
• Discussions
should
be
using
the
“growth”
mindset
Tools:
Rooms,
Growth
Mindset,
Johari
Ken
De
Souza
-­‐
@kgdesouz
74

76.
Introduc*on
Examples
Tools
TALKING
WITH
TESTERS
Example
Ken
De
Souza
-­‐
@kgdesouz
75

77.
Introduc*on
Examples
Tools
Ken
De
Souza
-­‐
@kgdesouz
76

78.
Introduc*on
Examples
Tools
Session
reviews
/
test
case
review
• Use
this
as
a
coaching
opportunity
• Try
to
be
in
the
same
room
Tools
Sort
through
coaching
Systems
thinking
Cri*cal
thinking
Ken
De
Souza
-­‐
@kgdesouz
77

79.
Introduc*on
Examples
Tools
WHAT
DOES
THIS
MEAN
FOR
QUALITY?
Example
Ken
De
Souza
-­‐
@kgdesouz
78

80.
Introduc*on
Examples
Tools
Ken
De
Souza
-­‐
@kgdesouz
79
!
HEURISTIC
TEST
STRATEGY
MODEL
(saTsfice-­‐tsm-­‐4p.pdf)
hKp://www.saTsfice.com/tools/htsm.pdf
Customers
Schedule
Deliverables
Equipment
&
Tools
Test
Items
Structure
Func*ons
Data
Playorm
Opera*ons
Time
Capability
Func*onality
Reliability
Usability
Security
Scalability
Performance
Compa*bility
Supportability
Maintainability

81.
Introduc*on
Examples
Tools
Ken
De
Souza
-­‐
@kgdesouz
80
!
HEURISTIC
TEST
STRATEGY
MODEL
(saTsfice-­‐tsm-­‐4p.pdf)
hKp://www.saTsfice.com/tools/htsm.pdf
feedback
feedback
feedback
feedback

82.
Introduc*on
Examples
Tools
• Tools
and
techniques
can
be
used
anywhere
– Reduce
blind
spots
– Reduce
biases
– Having
the
right
mindset
– Make
sure
you
are
in
the
right
room
Ken
De
Souza
-­‐
@kgdesouz
81

83.
Introduc*on
Examples
Tools
• Again,
why
does
this
macer
for
QA
– You
are
part
of
a
team
that
is
trying
to
release
so:ware
– If
you
are
like
me,
you
don’t
want
to
release
bad
so:ware
Ken
De
Souza
-­‐
@kgdesouz
82

84.
Introduc*on
Examples
Tools
WARNINGS!
Ken
De
Souza
-­‐
@kgdesouz
83

85.
Introduc*on
Examples
Tools
• Not
all
feedback
is
credible
• Feedback
might
feel
unfair
• Feedback
is
a
two
way
street
– Think
of
the
state
of
mind
of
the
person
who
is
gedng
the
feedback
Ken
De
Souza
-­‐
@kgdesouz
84

86.
Introduc*on
Examples
Tools
Safe
environment
– Sta*ng
the
types
of
feedback
at
a
*me
when
you're
not
planning
on
giving
any
feedback.
• Find
an
opening.
Ken
De
Souza
-­‐
@kgdesouz
85

87.
Introduc*on
Examples
Tools
Safe
environment
– Explain
the
concepts
here,
what
does
that
mean.
• Start
with
rooms/mindset.
Go
from
there.
– Depends
on
your
culture.
• Change
your
culture.
Ken
De
Souza
-­‐
@kgdesouz
86

88.
Introduc*on
Examples
Tools
ONE
MORE
EXAMPLE
&
WRAP-­‐UP
Ken
De
Souza
-­‐
@kgdesouz
87

89.
Introduc*on
Examples
Tools
Ken
De
Souza
-­‐
@kgdesouz
88

90.
Introduc*on
Examples
Tools
Ken
De
Souza
-­‐
@kgdesouz
89
• In
front
of
the
smartest
people
I
have
ever
worked
with
Tools
Two
Mindsets
Two
Rooms
Sort
through
coaching
Johari
Window
Systems
thinking
Cri*cal
thinking
Situa*onal
Awareness

91.
Introduc*on
Examples
Tools
Ken
De
Souza
-­‐
@kgdesouz
90
Sort
towards
coaching
Systems
Thinking

92.
Introduc*on
Examples
Tools
Ken
De
Souza
-­‐
@kgdesouz
91

93.
Introduc*on
Examples
Tools
• Why
is
this
important
to
you?
– Feedback
is
part
of
everyone’s
life
– Gedng
feedback
from
co-­‐workers
• Given
you
some
tools
to
help
you
through
this
– Take
any
feedback
well
– Offer
becer
feedback
Ken
De
Souza
-­‐
@kgdesouz
92

94.
Introduc*on
Examples
Tools
• So,
when
someone
offers
you
feedback
– Say
thank
you.
Ken
De
Souza
-­‐
@kgdesouz
93
Goldsmith,
Marshall.
What
Got
You
Here
Won't
Get
You
There:
How
Successful
People
Become
Even
More
Successful!

95.
Introduc*on
Examples
Tools
THANKS!
That’s
all..
Ken
De
Souza
-­‐
@kgdesouz
94

96.
Introduc*on
Examples
Tools
REFERENCES
/
BACKUP
Ken
De
Souza
-­‐
@kgdesouz
95

97.
Introduc*on
Examples
Tools
• Other
feedback
systems
(not
discussed)
– Navigate
the
conversa*on
– Push
vs.
Pull
• Resources
on
Systems
Thinking
– hcp://www.thwink.org/sustain/glossary/
SystemsThinking.htm
Ken
De
Souza
-­‐
@kgdesouz
96