The document provides a checklist for the front desk morning shift duties from 7:00am to 3:00pm. It includes tasks such as attending a morning meeting, checking emails, printing reports, checking for guest arrivals and departures, running credit limit reports, pre-blocking reservations, checking in VIP guests, restocking supplies, and passing relevant information to the next shift. The checklist is signed off on by team members and a front office manager to ensure all duties are completed.

1. Front Desk Checklist AM Shift
Initial each item as completed
7:00am
___ Attend stand-up meeting
___Pull bank and get change if needed
___Check e-mail and respond/act accordingly
___Print Contingency Report if (Check to see if AYS
printed one first 1.6.8)
___Review house count & fill in information ( 1.6.1.N)
___Open GuestWare (Log all issues orGuest info
throughout shift. Make sure to use “Request”)
___Check for mobile guest arrivals & departures
___PA MARSHA 5 days out ( PA/DDMMM)
___Clear exceptions (1.1.4.2.A)
7:30am-8:30pm
___Print ZZ Departure Report and Check out all ZZ
accounts to the credit card on file (1.6.29.1.2.13.Y)
___Print Daily forecast summary to see the types of
. . . reservations arriving (1.1.7.1)
___Check all front office printers including boarding pass . . .
printer and stockappropriately
___Check for status C reservations and make sure all ZZ’s
are set up correctly
___Check for mobile guest arrivals & departures
___Clear OVVO Rooms (1.6.4.3. OVVO)
Credit Limit **Alert shift leader of major credit issues**
___Run Credit Limit Reports (1.10.1.Y.Y)
___Print Credit Card Review Report (1.10.17)
bbbIf decline and future reservation, go to reservation and
dddchange line 21 to CA/Collect MOP
___Print High Balance Report (1.6.29.1.2.5.Y) Check for any
accounts with a balance over $1000. Charge CC on file
for the balance.
___Run Supplemental Credit Report (1.10.10.1)
___Print Credit Card Review Report again (1.10.17)
8:30am-10:30am
___Print VIP report and pre-block and check-in room like a
Mobile check-in (1.6.11.V1)
___Check for mobile guest arrivals & departures
___View House count (1.6.1.N) C/I___ C/O___%___
___Check out OVVO rooms (1.4.3.OVVO)
___Get out from behind the deskand meet and greet people if
there is availability in people
___Check for Packages and place note in line 17 (1.6.29.1.2.8)
___ Run B6 report and ensure rooms control
has BF vouchers prepared for the days arrivals (1.6.11.B6)
___Ensure guest laundry has been picked up and delivered
___Print Elite Guest List and pre-block (1.6.11. X4 P6 X1 M1 Y1)
___Clear OVVO Rooms (1.6.4.3.OVVO)
10:30am-1:00pm
***Delta and MEPS Process***
___Print MEP and Delta reservations and
And pre-block all into respective rooms
___Make sure there are 16 MEP rooms on
Floor 6 and 4 MEP rooms on floor 5
___Check-in all MEP VR rooms and ensure
All 20 are completed by 2:00pm
___Pre-block all Delta crews on to the same
floor respectively.
___Check-in all Delta Rooms if possible,if
not, check-in until next shift
1:00pm-2:00pm
___Check for mobile C/I and C/O’s
___Clear OVVO Rooms (1.6.4.3.OVVO)
___Ensure all status ‘4’ reservations are blocked
and HK has been called to expedite rooms
(1.6.20.D)
___Note GuestWare and follow up as needed
___Note “Guest of the Day” from Elite Guest List
and prepare amenity, and personal letter.
(Preferably choose Plat, or top 50 for 1night)
2:00pm-3:00pm
___Restockand clean front desk
___Clear OVVO rooms (1.6.4.3.OVVO)
___Askthe shift leader if you can Bank Out and
close your shift (1.9.1.XX.XX).
___Place all accounting shiftwork in “Shift 1” box
and hand completed shiftwork to MOD/FOM
___Pass on all relevant info to next shift
*****Thank you for a hard day’s work!!!*****
Date: Team
Occupancy: Sell Strategy
Arrivals: GENR
Departures: DLUX
Stayovers: EXEC
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