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FairPoint Communications Corporate Overview 2013
- 1. FairPoint Communications Corporate Overview FairPointCommunications is a registered service mark of FairPoint Communications, Inc. and the service mark is used herein for illustrative purposes. An affiliated entity of FairPoint Communications, Inc. will be the provider of services and contracting party. Please contact your local business representative or reference your contract for specific entity-related information. Copyright 2013 FairPoint Communications
- 2. About FairPoint Through its fast, reliable network, FairPoint delivers a range of affordable data and voice communications services to businesses, including public and private institutions, as well as residential and wholesale customers. Corporate Quick Facts •100+ years of combined telecommunications service •$1B annual revenue •1.3M+ access line equivalents •15,000+ fiber route miles •~3,400 employees •~90% broadband availability •Operations in 17 states •Headquartered in Charlotte, N.C. •Sixth largest U.S. phone company •Nasdaq: FRP 2 Copyright 2013 FairPoint Communications
- 3. About FairPoint Northern New England •Incumbent communications MAINE provider in ME, NH and VT •1+ million access line equivalents •Ubiquitous, next-generation network VERMONT •Largest network in northern New England, with 15,000+ fiber route miles and more than 80% of central offices ready to support cutting-edge IP-based NEW services HAMPSHIRE •Local presence and workforce •~90% broadband availability •950+ towers served with fiber 3 Copyright 2013 FairPoint Communications
- 4. Executive Leadership Team PaulH. Sunu Kenneth W Amburn Gregory W Castle Rose Hauser Chief Executive Officer EVP, Operations & Engineering EVP, Human Resources EVP, Chief Information Officer Shirley J. Linn Peter G. Nixon Tony Tomae Ajay Sabherwal EVP, General Counsel EVP, External Affairs and EVP, Chief Revenue Officer EVP, Chief Financial Officer Operational Support A proven team with a foundation of telecom leadership experience Copyright 2013 FairPoint Communications
- 5. Financial Highlights At a high level, our Q3 2012 results were reported as follows: Our top-line revenue trend is encouraging. Adjusted EBITDA was solid and Capital Expenditures were well-managed. Unlevered Free Cash Flow was strong, and we expect to exceed our full-year guidance of $90 to $100 million. We are focused on transforming the composition of our revenues, while managing costs. Operational improvements continue, with steady growth in our business and broadband products and continuing improvement in voice access line loss. Deregulation of our retail operations in northern New England enables pricing flexibility and improved competitive response while promoting an internal culture that reflects a modern, nimble and agile communications provider of the future. Copyright 2013 FairPoint Communications
- 6. The FairPoint Difference Superior You can count on us Network to keep you connected. Local Support Our next- Value for You & Presence generation network powers today’s technology and tomorrow’s possibilities. Best-in-Class Customer Experience 6 Copyright 2013 FairPoint Communications
- 7. Network Advantage “Nobody can match the extensive northern New England fiber footprint Reach that FairPoint has,” said Brian Washburn, analyst at Current • Largest Ethernet-based network Analysis, adding that FairPoint’s in the region ubiquitous regional network provides • 15,000+ miles of fiber robust wholesale coverage. • Covers all major population centers in ME, NH and VT Technology • Optimized for northern New England footprint and next-generation services • Hundreds of Ethernet-enabled Central Offices ready to deliver cutting-edge IP-based services • Highest level of resiliency with 99.999% core network availability Investment • $200 million invested in last-mile broadband coverage to connect unserved and underserved Broadband Availability communities since April 2008 • Fully owned and managed network • ME: 85% of service area • NH: 93% of service area • VT: 90% of service area Copyright 2013 FairPoint Communications • NNE: 90% of service area
- 8. The FairPoint Difference FairPoint Superior employees are Network neighbors to our customers. We are fellow investors and Value for You Local Support volunteers in our & Presence local communities. We are firmly dedicated to our Best-in-Class Customer customers and their Experience satisfaction with our service. 8 Copyright 2013 FairPoint Communications
- 9. Local Support &Presence 2012 Community Involvement: Community Focus Areas • Fostering Economic ~350 community donations and events sponsorships Development • Expanding Technology 50+ chamber, telecomand business association Initiatives memberships • Supporting Health and Wellness Programs $1M in marketing and community • Investing in Youth Education events, sponsorships, donations and memberships Initiatives Copyright 2013 FairPoint Communications
- 10. Local Support &Presence $130M in 1,100+ local engineers and purchases skilled technicians in 2012 based in your area 24/7 Network Designated Operations local sales 350+ Central Center in our teams who live Offices connect service area our network and work in our infrastructure communities $200M in local 32 garages serve broadband as home base to a fleet of 1,200 network vehicles development purchased locally Copyright 2013 FairPoint Communications
- 11. The FairPoint Difference Even as the way we connect continues to evolve, FairPoint’s commitment to providing trusted, best-in-class service that our customers can count on is unwavering. We build and inspire your confidence in our team by being reliable, responsible, r esponsive, honest and caring. 11 Copyright 2013 FairPoint Communications
- 12. Best-in-Class Customer Experience AnExpert Partner •Built upon the histories of local companies with more than 100 years of combined telecommunications experience •20+ years of experience in northern New England communities •Service technicians have an average of 16 years experience working in your community •Complex problem resolution team is available for issue triage •Provide right-sized solutions for your unique needs Accessible •Dedicated account management, business call center and first-line response teams •Able to uphold the most critical service-level agreements •24/7 Network Operating Center technical support •Proactive network monitoring and management Accountability •Having a fully owned and managed network means we’re accountable for it end to end Copyright 2013 FairPoint Communications
- 13. The FairPoint Difference We believe our customers choose us because we deliver the best overall value in the region. We believe value is not necessarily the lowest price or the latest technology, but right-sized, scalable services designed and supported by experienced local teams just for you. 13 Copyright 2013 FairPoint Communications
- 14. Value “Consumers perceive value in terms of utility, price and quality, said Mike Jude, program manager for Stratecast|Frost&Sullivan. "If the service works as promised and is easy to use, if it is delivered for a price that seems reasonable and if it is reliable, then consumers see it as valuable." We offer a broad portfolio of high-value, reliable traditional and cutting-edge IP-based services and support at a price you can afford to enhance functionality and improve efficiency no matter how your needs change: Residential Phone, High-speed Internet, Television Small and Medium Business Phone, High-speed Internet, Dedicated Internet Access (DIA), Television Government and Education Phone (Centrex, ISDN PRI), High-speed Internet, point-to-point and multipoint-to-multipoint Ethernet solutions (E-Line, E-LAN, EDIA) Large Business/Enterprise Phone, High-speed Internet, Ethernet Dedicated Internet Access (DIA), Ethernet Private Line (EPL), Ethernet Virtual Private Line (EVPL), Ethernet Private Local Area Network (EPLAN), Ethernet Virtual Private Local Area Network (EVPLAN) Wholesale Carrier Ethernet Services (CES), Ethernet Private Line (EPL), Ethernet Virtual Private Line (EVPL) and 14 Copyright 2013 Wave Services FairPoint Communications
- 15. For More Information INSERT SALES REP CONTACT INFO HERE: NAME PHONE EMAIL WWW.FAIRPOINT.COM 15 Copyright 2013 FairPoint Communications
Editor's Notes
- #6 Even in an uncertain economy, FairPoint has emerged as a financially stable company with $1 billion in annual revenue.
- #10 FairPoint employees are neighbors to our customers, we are fellow volunteers in our local communities, and we are firmly dedicated to our customers and their satisfaction with our service.