The document discusses the involvement of various stakeholders in civic technology, including activists, developers, and local governments, emphasizing the importance of flexibility, impact, and community needs over rigid performance metrics. It advocates for increased investment in communication and community building, as well as a recognition of the limitations of current donor support models. Ultimately, it calls for the civic tech community to prioritize social impact rather than striving for technological perfection.

2. - CSO activist interested in tech
- IT developers interested in social change
- Watchdogs and investigative journalists working with tech
- Researchers in the related fields
- Social entrepreneurs and IT start-upers with a social agenda
- Local government representatives supporting open data, transparency, and innovation

5. - Connecting people through international conferences
- Training and educational materials for CSO activists in tech subjects
- Tackling thematic challenges via international expert working groups
- IT tools development for CSOs
- Practical research and how-tos on the subject of civic tech

37. So what should we do about it?

38. • You can’t make something good
and cheap;
• There should be more flexibility in
time and details of delivery
requirements;
• The focus needs to be on the impact
rather than performance or KPIs;
• Development is a cycle, there
should be space for mistakes,
improvement, and experimenting;
• Maintenance of successful tools is
more important than innovation;
Donors community needs to recognize issues with current model of
support

39. • Better assess the needs of communities and
don’t create unnecessary / repetitive tools;
• Invest more in communication, promotion,
and community-building around products;
• Better asses organizational capacities;
• Face reality: be more critical, admit failures,
abandon "success culture”.
Civic tech community needs to focus on social impact instead of
technological perfection