Deanna Brusca conducted ethnographic research on students dining in a cafe at Hofstra University. Observations found that lines were long during busy periods and ordering/paying took time. Students wanted a faster way to order, pay for, and pick up food. The proposed app would allow users to order from their phone, pay by credit card or meal points, and receive alerts for when orders are ready to reduce time spent in lines. Some concerns were raised about losing human interaction. Further research looked at similar food ordering apps for design inspiration.