1. An Impression of ExpertDesk Seven

2. ExpertDesk Start Panel

3. A User Friendly Interface

4. Dashboards for Managers

5. Creating a Call

6. Incident Management

7. All Information at a Glance

8. Change Management

9. Knowledge Management

10. Knowledge Management Knowledge management carries over incident details, like description, service and CI.

11. Knowledge Management Knowledge management carries over incident details, like description, service and CI Matching knowledge is displayed…..

12. Knowledge Management Knowledge management carries over incident details, like description, service and CI. Matching knowledge is displayed….. …and the solution or work around can be chosen.

13. Customer Portal

14. Overview of a Customer’s Call

15. Call Created by Customer

16. Thank You