This document discusses ways to improve the process of reporting crimes. It suggests making the process easier by reducing steps, making information more accessible for busy citizens, and making the process understandable for everyone. It also recommends making reporting likable so victims feel encouraged, and making it trustworthy so people trust the system. Other key elements mentioned are making the process more memorable, meaningful, transferable and adaptable. The document ends by listing social listening, crime rate, stakeholder engagement, public relations, ethics and discrimination as important topics and potential areas for improvement.