A presentation from our latest breakfast briefing where we discussed when and why a relationship between your Customer Value Proposition (CVP) and Employee Value Proposition (EVP) can improve business performance, and ultimately, your profits. Tackling issues such as: • Should your CVP and EVP be aligned or distinct, and why? • When is it a good thing for them to be totally at odds? • When is a degree of congruence the key to engaged employees and profitable customers? • What are some of the common challenges and tensions that exist in complex organisations?