The document discusses the rationale behind companies implementing quality programs despite costs, explores measurable features of the iPhone, and outlines the development of an action plan based on leading causes of death. Additionally, it addresses the measurement of quality in the context of selecting a car wash.

1. Everyone: Why would companies have quality programs even
though they cost money to implement?
Everyone: Define and explain three of the iPhone features in
measurable terms.
Everyone: Referring to the leading causes of death, explain how
you would develop an action plan.
#2. Explain how you would measure quality when buying a car
wash.