The EU wants to increase cross-border consumer commerce by harmonizing consumer rights across countries. It plans new rules in key areas like consumer rights for distance purchases. The goals are to make the single market work better for consumers and retailers. New regulations will aim to increase consumer confidence and cross-border shopping.

1. h W September 2011
h KE^hDZ WK/z ^dZ d'/ KK ,
d h
The EU's priority in consumer policy is to increase cross-border consumer commerce to make the
/
The EU is thus planning new rules in key areas: increasing consumer rights in distance purchases;
Z Z h
The EU wants to increase consumer rights in cross-border purchases and harmonise these rights across
h d
D ^
/
d
^ h W
W d Z Z Z
d
d
Z Z KZ
d
d
.
W ^ D ^
W d
h Z Wy
h / d

2. h W ^ h W ^
h d ' W ^
d
W
d
^
d W / D
Z Z
Q2 2012
W Z
W W
W
Z ' W W
^ Z ,
W
2012
Q1 2012
W Z K
W W Z
K E h KZ
Z KZ ^ ' W
^ Z
h / d