HOUSEHOLD SERVICES

1. Establishing Rapport and
Enhancing Feelings of Goodwil

2. Rapport
•refers to the close and harmonious relationship
between people. Rapport has been established if
people can understand each other’s feelings and
if they can communicate well with one another.
•For. Ex. She was able to establish a good rapport
with the children.

3. If the valet was able to establish rapport with the
guest and was able to enhance feelings of
goodwill, there will be
✓ Friendliness towards the guest and other people in the
workplace
✓ Approval of the guest and respect of who they are and
what they do ✓ Willingness to help and be of service at all
times
✓ Valuing transactions and dealings by virtue of the human
level of contact and the personal feelings involved
✓ Showing genuine positive feelings towards the guest
✓ Sincere interest in the guest and their undertakings