Ercc

Coming together is a beginning.
Keeping together is progress.
Working together is success.

Communication Unbound

Confidential. © 2009-2010 Knowlarity Communications (P) Ltd. Please destroy if you are not the intended recipient

About Knowlarity
Knowlarity (P) Ltd is a pioneer in automated voice technologies with an inexpensive hosted custom
voice solution that organizations use to make personalized calls to lacs of their customers in a day. The
technology can be used for both – managing personalized relationship with existing customers or in
prospecting new customers. Knowlarity (P) Ltd. is the pioneer of cloud telephony based solutions.
Telco 1

Telco 2

Telco 3

Hosted on fault tolerant Knowlus – call processing engine Multiple Telcos for
world-wide cluster of designed to be fault tolerant and
fault tolerance
>10,000 servers scalable to 10M calls /day.

• Designed for fault tolerance , massive scalability and quick extensibility
• Uses the best –in-the-world, yet to be commercialized, technologies from Carnegie Mellon University research
labs, USA and developed by all star team of engineers from Google India and Indian Institute of Technology.
• Proprietary technology developed for first time in India
• Developed as a platform for quick iterations of market inputs and product development

Confidential. © 2009-2010 Knowlarity Communications (P) Ltd. Please destroy if you are not the intended recipient 2

Innovation- Cloud Telephony

Solution

Solution

Phone Internet
Web Cloud Telephony

Cloud Telephony View Virtual Receptionist clickToCall

Fax

phoneAll superFax
Phone Laptop

superConference

Server
PC Mobile

Cloud Advantages


ERCC System Architecture


The Concept of E.R.C.C.

• In an emergency, the ability to instantly communicate
with multiple audiences can make the difference between
a minor event and a major crisis.
• E.R.C.C. is a customizable, telephone cum web based
emergency notification system designed to provide instant
communication with people around the corner or around
the world.
• Reach up to 3000 people in 2 minutes with voice messages
delivered through landline and mobile phones.
• The system is off-site, redundant, reliable and completely
scalable.

Flood Terror
Warnings Attacks

Fire Theft
Warnings Attacks
Theft


E.R.C.C. – How it Works ?

• A web interface is provided which can be customized as per need.
• User uploads the phone book containing the phone numbers of people to be alerted during
an emergency.

Calls

Building catches A designated caller Our servers broadcast 1000s of people
fire triggers the alarm the alarm to thousands receive emergency
number of ERCC. of people at once. alert on their phone

• Specify the designated phone numbers that can trigger the ERCC alarm during an emergency.
• During an Emergency, alarm can be triggered using any of the designated phone number like
that of owner, security guard, facility manager etc.


4 Simple Steps to Safety
• Step1: In case of emergency, call the ERCC • Step3: ERCC System pulls the pre-specified
Number from any of the designated mobile phone book from the server containing numbers
phones or via web panel. of people to be alerted.

• Step2: Specify the nature of emergency by • Step4: The people listed in the ERCC phonebook
pressing keys on your mobile phone as receive a call on their mobile phone. The system
instructed by ERCC or select the preconfigured tries to reconnect with people who haven’t
IVR on web panel. answered the calls for ten minutes.


Information Flow

Employee will
Welcome to ERCC receive They will also receive an sms
Please select the automated pre- alert – with the type of
Emergency Type recorded calls Emergency Selected
depending on the
Employee emergency set.

Press 1 for Transport
Disruption
Press2 for Fire Alarm
Press 3 for Earthquake
………
Press 9 for Bomb Blast ERCC Phonebook EMC server Triggering
Database
EMC server Triggering
Knowlarity Server
ERCC Phone book
ERCC Phone book
update API
update API
Please Select the phonebook Please Enter
Press 1 for First Floor the pin to
Press 2 for Second Floor confirm and
Press 3 for visitors trigger the
Press 4 for All Employees Alarm


E.R.C.C Power Features
Personalized
Message

Conference

Employees
Pre-recorded
Alert ERCC

Visitor
Call & Forward

ERCC
Guest
Registration

SMS Update


Advantage

•Alert up-to 3,000 people in 2 minute :
Our Emergency Number works on cloud telephony platform; hence all the calls will be
done simultaneously as well as this number will never be down or engaged.

•Speed Response Time with Real-Time Reporting
ERCC provides real-time reporting of calls and call receipts, and easy-to-read, Web-
based reports allow you to immediately view if a call was sent and received during the alert.

•Multiple Phone Books :
separate phone book for Admin, Security, Quality, Fire, Vendor, Transport etc , so that
only dedicated user will listen the message

•Alert People of Emergency in Local Language :
Option to broadcast up to 9 pre-recorded messages in multiple languages. This feature is
especially useful in reaching out to a mutli-cultural environment.


Advantages

• Telephone cum Web Based Solution :
In case somebody does not picks up the call, system will try at least 10 times to connect to that
number followed by a text message ensuring that information has been communicated to the
intended recipient

• No Hardware / Software Required :
ERCC does not involve any on-premise hardware for its functioning.

• Extensive Run time Reporting :
Automated report is generated immediately after and an emergency happens or a mock drill is
conducted. The report can be downloaded and recorded for audit purpose

• Increase Safety, Reduce Risk
Messages can be prepared beforehand to handle almost any emergency situation, allowing
a lightning-fast response.


Catering to…
• Companies can communicate with whole departments over telephone by dialing a single
number.
• Effectively used for internal corporate communication such as:
• Notifying all employees, all departments, various branches about unexpected situation or
any other information.
• Recording/pre-recording and broadcasting the voice calls with a simple press of a button.
• Providing facility to do conferencing with group of people at the time of emergency.
• Automating the manual process handling to inform individual and reducing the total cost of
management.


ERCC Application

• Plant Security & C ommunication :
Extremely effective in the plant area which is expanded in large open area, where other tools
of communication like PA system or EPABX line availability is a complex process. ERCC
provides the facility to communicate and coordinate with the employees working in these
areas through their mobile phone and any one can inform about any kind of emergency in
those area to their department. Here the response time is less than a minute therefore
rescue or QRT team can reach at the critical site on time and avoid any further damages.

• Director Speak:
ERCC comes with a built in feature in where Director can record his voice and store in the
system. His voice will be relayed to employees on their birthdays and any other important
days of employees’ life. This is really personalized system and helps bring everybody closer.


ERCC Application

• Internal Communication:
Helps large organization to make their internal communication more effective and
interactive. AS ERCC based on voice calls , hence it always attract the attention of audience
about the message and its persistent calling facility where call will keep on coming until and
unless it will not picked assures that important message get delivered at right time. It is very
useful for the department like HR where they want to communicate to their employees about
any announcement like Holiday celebrations, announcement about certain achievements,
women club member etc.

• IT Department :
ERCC plays a very important role for IT dept , where frequent mass announcement like server
failure, system down time or maintenance keep on coming, hence they can inform to all
employees about these announcement in advance.


Some of our Clients

And many more…

Thank You !!

For Enquires Call:
XXXXXXXXXXXXXXXXX

And many more…

Ercc

Recommended

Recommended

More Related Content

Similar to Ercc

Similar to Ercc (20)

Ercc