This document contains a mock test with multiple choice questions about regulations for insurance agents in India. It covers topics like licensing requirements, training requirements, rules around offering rebates, types of agents and brokers, and the key acts that govern the insurance industry in India like the Insurance Act of 1938 and the IRDA Act of 1999.

1. English IC33 Chapter 16 MockTest
Question 1
Mr A, an agent has taken renewal premium of large
amount from the customer. He spends the whole
premium amount and fails to deposit the customers
premium amount with the Insurance company.
What action will be taken?
A He is licence will be disqualified
B He has to pay a fine of Rs 1000
C No action will be taken against him
D He will be given a verbal warning by the Insurer
Question 2
Which Act was formed to regulate and develop the
Insurance industry in India
A Life Insurance Corporation Act 1956

2. B Marin Insurance Act 1963
C Public Liability Insurance Act 1991
D IRDA Act 1999
Question 3
Mr A, an agent chooses to offer rebate to a
prospect in order to close a sale and meet his
target. As per Sec. of 41 of Insurance Act 1938
A An agent can not offer any rebate on premium as
an inducement to the policy holder
B An agent can offer rebate inorder to meet his
target
C An agent can offer rebate in form of gold
D Agents need to take permission from the insurer
before offering rebate
Question 4

3. Agent's licence is to be renewed ____________
A Every year
B After 5 years
C After 3 years
D After 15 years
Question 5
Insurance Agent should bring to the notice of the
insurer any adverse habit or income inconsistency
of the prospect, in the form of report called
A Confidential Reports
B Private Reports
C Special Reports
D Personal Reports
Question 6

4. Insurance Agent who hold the licence to act as a
agent for both are life insurer and general insurer
are called
A Insurance Agent
B Composite Insurance Agents
C General Insurance Agency
D None of the above
Question 7
If an agent is found guilty of criminal
misappropriation the designated person will
_____________
A Cancel the licence
B Issue a duplicate licence
C Renew the existing licence
D Take sonic fees from the agent

5. Question 8
Mr A, an agent has lost his Insurance licence, RDA
will issue him a new licence on payment of
A Rs. 500
B Rs. 50
C Rs. 100
D None of the above
Question 9
For renewal of licence Agent need to undergo an
additional training of
A 25 Hrs
B 50 Hrs
C 75 Hrs
D No training

6. Question 10
As per the Sec. 42 sub section (4) of Insurance Act
1938, agent licence will be disqualified if she or he
A Not good in communication
B Not holding his own house
C Unsound mind
D Non Educated
Question 11
Insurance agent represents the ________________
A Insurance company
B Sub-agent
C co-agent
D Broker
Question 12

7. Identify the statement which is not correct.
Insurance agent should ___________
A Indicate the scale of commission if asked by the
customer
B Share the commission by way of rebate
C Disclose his licence on demand
D Indicate the premium to be charged
Question 13
Which of the below statement is correct?
A If agent loses the licence, then no duplicate
licence is issued. The agent has to wait till the time
of renewal, when another copy is issued
B If agent loses the licence, then the Authority may
issue a duplicate licence free of cost.

8. C If agent loses the licence, then the Authority may
issue a duplicate licence only after a FIR is lodged
and a waiting period of 30 days_
D If the agent loses the licence, then the Authority
may issue a duplicate licence on payment of a fee of
rupees fifty.
Question 14
Minimum qualification required for insurance agent
is _________ pass.
A Graduate
B 10th
C Post-graduate
D 7th
Question 15
The licence of agency is valid for a period of

9. A 5 Years
B 3 Years
C 1 Year
D 2 Years
Question 16
First time applicant of agency licence shall have
completed from an RDA approved institution, at
least ____________
A 50 hrs practical training
B 55 hrs practical training
C 60 hrs practical training
D No training
Question 17

10. Mr A, holds a licence as an Insurance Advisor, what
are the points he must always adhere to...
A Disclose his licence to the prospect on demand
B Explain carefully the requisite information in
respect of insurance products offered
C Disclose the commission in respect to the
insurance product, if asked by the prospect
D All of the above
Question 18
________ is the fees payable to the Authority for
issue I renewal of licence to Act as an insurance
agent or composite insurance agent.
A 250
B 150
C 520
D 100

11. Question 19
Applicant shall complete ____________ hours
training to become an insurance agent.
A 50
B 100
C 30
D 25
Question 20
The Authority may issue duplicate licence in case it
is ____________
A Lost
B Destroyed
C Mutilated
D All of the above

12. Question 21
Which of the below statements is correct?
A The prime purpose of insurance regulation is to
protect the insurance companies
B The prime purpose of insurance regulation is to
protect the policyholder
C The prime purpose of insurance regulation is to
protect the insurance intermediaries
D The prime purpose of insurance regulation is to
protect the Government
Question 22
Which Act govern the insurance business in India
A IRDA Act 1999
B Insurance Act 1938
C Consumer Protection Act 1956

13. D None of the above
Question 23
______________ may deal with more than one life
insurance company or general insurance company
or both.
A Agent
B Surveyor
C Composite agent
D None of the above
Question 24
For seeking licence to act as a composite agent one
has to complete from an RDA approved institution
atleast
A 100 hrs practical training
B 75 hrs practical training

14. C 60 hrs practical training
D 65 hrs practical training
Question 25
Detail provisions relating to licensing of Agent are
available at the website of RDA
A www.irdaindia.gov.in
B irda..agent.in
C insurance agent. in
D None of the above
Question 26
Licence to work as an insurance agent is issued by
_______________
A General Insurance Corporation (GIG)

15. B Insurance Regulatory & Development Authority
(RDA)
C State Bank of India (SBI)
D Post office
==========================================
===========================
English IC33 Chapter 17 MockTest
Question 1
An Agent is called good salesman when Agent is
successful and earns high commission
B Has the ability to feel as the other person does in
order to be able to sell him a product

16. C Patience and self confidence
D Zeal to success
Question 2
IRDA has decided to implement guidelines on
persistency from ____________
A 1st July 2011
B 1st July 2012
C 1st July 2013
D 1st July 2014
Question 3
An insurance agent is typically a representative of
______________
A Customer
B Insurance company

17. C Government
D IRDA
Question 4
Which of the below statements is incorrect?
A An individual insurance agent is a representative
of the insurance company and is governed by the
agent-principal relationship.
B An individual insurance agent"s primary
relationship and responsibility is to the insurance
buyer and not the insurance company.
C Insurance broker, who represents the insured,
generally does not have any contractual agreement
to exclusively serve any one insurance company
D Insurance broker is expected to represent the
customer's interest when choosing the right
product and company that would best fit the
customer's particular needs_

18. Question 5
When an applicant is seeking license for the first
time, he I she is supposed to undergo
____________ of practical training from an
approved institution) in life insurance.
A 25 hours
B 50 hours
C 75 hours
D 100 hours
Question 6
Mr. Amit wants to but a policy, he approaches a
bank for the same this is
A BanGassuranGe
B Brokers
C Agent

19. D None of the above
Question 7
Renewal comission is paid to agent because
A Agent has worked hard to generate new business
B To conserve business is also part of agents job
C Insurer wants to retain agent
D This policy was sourced by agent
Question 8
Select the correct option_ Stages in the
development of the agents
A Handshaking and then handholding
B handholding and then handshaking
C Handshaking
D None of the above

20. Question 9
Proportion of policies remaining in force at the end
of the period out of the total policies in force at the
beginning of the period is referred to as
__________________
A Persistency
B Consistency
C Uniformity
D Reliability
Question 10
An insurance broker represents ______________
A Insurance company
B Insured
C Association of insurance companies

21. D Community of people who have already taken
insurance
Question 11
Bancassurance Means
A Bank cross sell insurance product
B Bank support the insurance company with his
database
C Only option( i) is correct
D Only option (I & II) is correct
Question 12
Effective from _________ a standard proposal form
has been adopted by all life insurance
A 41153
B 41518

22. C 41061
D 41426
Question 13
Hurt not other with that which pains yourself is
golden rule of which religion
A Jainsim
B Buddhisim
C islam
D Christianity
Question 14
Fire in belly means
A Hunger to excel
B Be feel hungry
C Work only for commission

23. D None of the above
Question 15
In 1964, Harvard Business Review published a study
on "What makes a good salesman". The authors
came up with an interesting insight. They found that
a good salesman should have two basic qualities.
Which are those two qualities?
A Affection and zeal to succeed
B Patience and pro-activeness
C Empathy and ego drive
D Hunger for growth and self-confidence
Question 16
Some very basic ethical principles to be followed by
people working in insurance industry
A Keep your words

24. B Be true to your self
C Avoid harm and be fair
D All the above
Question 17
As per insurance act an agent who is licensed under
section 42 of the insurance act is paid commission
A Far Procuring Business
B For Continuance of Business
C For not doing business
D both a and b
Question 18
Which of the below reflects Principle 2 of the
Insurance Marketplace Standards Association
(IMSA) principles?

25. A To provide competent and customer-focused
sales and service.
B To engage in active and fair competition.
C To provide for fair and expeditious handling of
customer complaints and disputes.
D To maintain a system of supervision and review
that is reasonably designed to achieve compliance
with these principles of ethical market conduct.
Question 19
Taking a loan to buy a new policy is
A beneficial for the policy holder has he get extra
protection for his family
B Not beneficial for the customer
C The agent get opportunity to sell more policies
D beneficial for policy holder as he will not have to
put aside more money

26. Question 20
Before the composite licence could be renewed, the
applicant needs to undergo renewal training of
_____________ from an approved institution.
A 25 hours
B 50 hours
C 35 hours
D 75 hours
Question 21
There are no free lunches in sales means
A Agent can not have lunch at customer place
B Agent can not offer rebate to customer
C An Agent is not an employee so insurer does not
provide free lunch to agent

27. D Success has a price
Question 22
The license issued to the agent is valid for
______________
A One year
B Two years
C Three years
D Five years
Question 23
Major unethical areas are
A Misrepresation
B Replacement
C Wrong Illustraion
D All of the above

28. Question 24
________ has gained much momentum as a
preferred marketing channel for some of the
private life insurance co in India
A Bancrassurance
B Internet
C Mail Marketing
D Through Brokers
Question 25
"Hurt not others with that which pains yourself'.
This golden rule of ethics is given in the teaching of
which religion?
A Buddhism
B Christianity
C Hinduism

29. D Judaism
Question 26
As per Section 182 of the Indian Contract Act,
__________ is a person employed to do any act for
another or to represent another in dealing with a
third person.
A Principal Officer
B Proxy
C Mediator
D Agent
Question 27
Direct marketing involves which of the below?
A Telemarketing
B Insurance agents

30. C Bancassurance
D All of the above
Question 28
If an agent wants to earn more commission
A He will meet fixed number of existing customers
B He will have to meet more number of prospects
C Do nothing as he getting renewal commission
D Persuade to surrender exiting policy and buy new
one - to existing customer
Once you are finished, click the button below. Any
items you have not completed will be marked
incorrect.
==========================================
===========================

31. English IC33 Chapter 18 MockTest
Question 1
The agent must personally handover the policy
document to the customer because
_______________
A He has chance to upsell
B He can build rapport
C He can ask for reference

32. D All of the above
Question 2
Qualified prospects are _________
A Who need insurance and can pay for the same
B Gan pass underwriting test
C Gan be approached on favourable basis
D All of the above
Question 3
Mr. Ajay is persuading prospect to buy insurance
policy to achieve his sales target, this behaviour is
A Ethical
B Professional
C Unethical
D Moral

33. Question 4
The key to successful closing lies in helping the
prospect to say ________
A No
B Don't know
C Yes
D Maybe
Question 5
Agent can get buying signal from
A Prospect's body language
B Earning of the prospect
C Marital status
D Existing saving of the prospect

34. Question 6
Mr Ajay is approaching his colleague for insurance
selling this is an example of
A Immediate Group
B Natural Market
C Central of influence
D References
Question 7
Which of the below statement best describes a
"testimonial"?
A An endorsement from a satisfied customer
B Test result for a product in a benchmarking test
C List of tests that a product must pass
D Money required to test a product

35. Question 8
Which of the following is not part of sales process?
A Prospecting
B Sales interview
C Loss assessment
D Closing
Question 9
Identify the incorrect statement with regards to a
'qualified' prospect.
A A qualified prospect is one who can pay for
insurance
B A qualified prospect is one who can be
approached on a favourable basis
C A qualified prospect is one who is academically
well qualified to buy insurance

36. D A qualified prospect is one who can pass the
company underwriting requirements
Question 10
It is said that life Insurance is sold not bought
A Individual are often unable to identify their own
saving needs
B Individual are often able to identify their own
saving needs
C As there are many insurance company in the
market
D Nobody wants to buy Life insurance
Question 11
In insurance, need-gap analysis involves
_________________. I. Identifying the areas where
the prospect needs insurance protection

37. A Identifying the areas where the prospect needs
insurance protection
B Identifying people to work as insurance agents
C Identifying how much assets a prospect has
D Identifying the poverty level of the prospects
Question 12
In the beginning of year number of policies sold
were 2000, at the end of year the no. of policies
inforce were 1800 so persistency ratio
A 0.95
B 0.8
C 0.9
D Remains same
Question 13

38. Which of the below statement is correct?
A Selling is an art and not a science
B Selling is a science and not an art
C Selling is neither an art or a science
D Selling is both an art and a science
Question 14
The easiest people to approach for business would
be
A natural Market
B Immediate Group
C Central of influence
D References
Question 15
Handling objection techniques

39. A Listen, acknowledge: probe: answer confirm
B Good communication skills
C Good Soft Skills
D Good Listening Skills
Question 16
Which of the below statement is correct?
A Life insurance is sold, not bought
B Life insurance is bought, not sold
C Life insurance is neither bought nor sold; it is a
necessity and hence should be bought by every
individual.
D None of the above
Question 17
Service review should be done

40. A Once in six month
B Once in twelve month
C Once in two years
D Whenever customer purchases new policy
Question 18
In India most of the policies are sold by
A Internet
B Agent
C Bancassurance
D Broker
Question 19
Cold Calling is ________________
A Meeting customers in winter

41. B Meeting customers when they are suffering from
cold
C Meeting people unannounced
D Meeting customer after fire was extinguished
Question 20
_____________ as a profession refers to the act of
inducing a commercial transaction through inducing
the purchase of a product or service, such act being
carried out with the intent of earning remuneration.
A Marketing
B Selling
C Advertising
D Promotion
Question 21

42. Before recommeding the soultion to the prospect
agent should
A Check financial capacity of the prospect
B Review Prospective needs in details
C Review the Fact Find form
D Take Underwriters approvals
Question 22
Mr A shortlisted the contact numbers from
telephone directory to make insurance sales call,
this is _____________
A Immediate Group
B Gold Galling
C Natural Market
D References

43. Question 23
While prospecting for selling insurance,
approaching the members of a caste or community
association will be classified under which category?
A Immediate group
B Natural market
C Centres of influence
D References and introductions
Question 24
Best way to approach a group for insurance
A Testimonial
B E-mails
C Cold Calling
D Conducting Seminars & Events

44. Question 25
Prospecting in an insurance sale is ______________
A Gathering the names of people who may be
interested in insurance
B Preparing a list of all the persons in the city
C Enlisting all the policyholders of the branch office
D Preparing list of all the agents in the
neighbourhood
Question 26
Agent should keep in touch with customers
A Once in a year
B Throught the year
C whenever the renewal premium is due
D whenever customer needs service

45. Question 27
First step in Sales Process
A Qualifying the list of prospects
B Identify and build up list of prospects
C Gather information about the prospects
D Policy delivery
==========================================
===========================
English IC33 Chapter 19 MockTest
Question 1
In customer relationship the first impression is
created:
A By being confident

46. B By being on time
C By showing interest
D By being on time, showing interest and being
confident
Question 2
Which of the below tips are useful for making a
good first impression?
A Being on time always
B Presenting yourself appropriately
C Being open, confident and positive
D All of the above
Question 3
Select the correct statement:

47. A Ethical behaviour is impossible while selling
insurance
B Ethical behaviour is not necessary for insurance
agents
C Ethical behaviour helps in developing trust
between the agent and the insurer
D Ethical behaviour is expected from the top
management only
Question 4
Vijay is an insurance Advisor since the past 3 years
although he has good knowledge about Insurance
but he is always late for a client meeting. How will
this habit impact Vijay"s profession?
A Vijay will never be able to close the sale
B Vijay will be able to build rappot with the
customer

48. C Vijay will never be able to leave a good first
impression on customer
D Vijay will not receive any reference from the
customer
Question 5
Active listening involves
A Paying attention
B Confidence
C Trust
D Smiling face
Question 6
Which role does the agent play at the policy
acceptance stage
A Incase additional information is required he
should promptly inform the customer

49. B Follow up on FPR issuance and proactively
communicate to the customer about the same
C Understand the financial needs of the customer
and recommend ;_9 solution
D Act as a primary underwriter
Question 7
_____________ refers to the ability to perform the
promised service dependably and accurately.
A Reliability
B Responsiveness
C Assurance
D Empathy
Question 8
Which among the following is not an element of
active listening?

50. A Paying good attention
B Being extremely judgmental
C Empathetic listening
D Responding appropriately
Question 9
Empathetic listening means
A To agree to everything the customer says....
B Putting yourself in the shoes of the customer and
understanding the experience from his point of
view
C Analyzing the customer"s experience in detail and
making notes
D To sympathize with the customers current
situation
Question 10

51. _____________ relate to one's ability to interact
effectively with other workers and customers, both
at work and outside.
A Hard skills
B Soft skills
C Negotiating skills
D Questioning skills
Question 11
Leaving a good first impression involves
A The agent demonstrating confident, positive
attitude and punctuality
B The Agent earring all the product broschures with
him
C The Agent sharing his qualification details with the
customer
D None of the above

52. Question 12
What is meant by customer lifetime value
A The total cost incurred on the customer over a
period of time
B Value of the customer in terms of the annual
premium contributed in a particular year
C Sum of economic benefits that can be derived by
building sound relationship with a customer over a
period of time
D None of the above
Question 13
Manoj is working as an Insurance Advisor. He had
sold an insurance policy to Mr. Verma in year 2009 ,
unfortunately Mr Verma met with a fatal accident
this year and passed away. Manoj came to know

53. about Mr. Verma"s death, What must Manoj do in
this situation
A Manoj must make a phone call to Mr Verma"s
family and offer his Condolences
B Manoj feels sorry for Mr Verma and remembers
the day he first met him
C Manoj hears the news, feels sorry for a moment
and then continues his daily activities
D Mario] must immediately inform the insurance
company about his client"s death and expediate the
process of claim settlement process far Mr.
Verma"s family.
Question 14
What are some non verbal gestures that indicate
defensiveness and non receptivity
A Smiling face
B Arms are crossed infront of you

54. C Purposeful gestures
D Shoulders held back
Question 15
What are some non verbal gestures that indicate
the Advisor is paying attention to the customer
A Asserting one"s opinion respectfully
B Look at the speaker directly and put aside
distracting thoughts
C Treating the customer with respect
D Not inerruptinng the speaker
Question 16
What is the most important part of gaining
customer's trust over a period of time
A Clear communication and being present when the
customer needs assistance

55. B Agree to whatever the customer says
C Try and make sonic concessions for the customer
D Share the details of all our products on a regular
basis
Question 17
What is meant by customer lifetime value?
A Sum of costs incurred while servicing the
customer over his lifetime
B Rank given to customer based on business
generated
C Sum of economic benefits that can be achieved by
building a long term relationship with the customer
D Maximum insurance that can be attributed to the
customer
Question 18

56. In a customer's mind, there are two types of
feelings and related emotions that arise with each
service failure on part of the insurance company.
These feelings are
A Confusion and empathy
B Dishonesty and revenge
C Ignorance and sympathy
D Sense of unfairness and hurt ego
Question 19
Active listening involves: I. Paying attention to the
speaker
A Paying attention to the speaker
B Giving an occasional nod and smile
C Providing feedback
D Paying attention to the speaker, giving an
occasional nod and smile and providing feedback

57. Question 20
Which of the below elements promote trust?
A Communication, assertiveness and being present
B Politeness, affirmation and communication
C Attraction, communication and being present
D Affirmation, assertiveness and attraction
Question 21
How can an agent strengthen his relationship with
the customer
A By keeping touch with the customer from time to
time
B Greeting him on special occassions
C Both a & b options
D a Option

58. Question 22
Ajay singh is saving in an insurance policy since the
past 4 years. Ever since he has purchased the policy
for every query he has to visit the branch, hence
whenever he visits the branch he is irritated... What
according to you is missing in the client Advisor
relationship.
A Mr Singh"s Advisor is never present when he
needs him for a policy query
B The Advisor has given incomplete information to
the customer
C Active listening from the Advisor is missing
D None of the above
Question 23
____________ is not a tangible good.

59. A House
B Insurance
C Mobile Phone
D A pair of jeans
Question 24
What is the role of an insurance agent at point of
sale
A Agent acts like a personal financial planner and
Advisor
B Designer of customised solutions and a
relationship builder
C Thrives on building trust and long term
relationships
D All of the above
Question 25

60. ___________ is not an indicator of service quality.
A Cleverness
B Reliability
C Empathy
D Responsiveness
Question 26
________________ is reflected in the caring
attitude and individualised attention provided to
customers.
A Assurance
B Empathy
C Reliability
D Responsiveness
Question 27

61. Which service indicators are highlighted by the well
known model on service quality ( Named
SERVQUAL)
A Reliability and Responsiveness
B Reliability and Assurance
C Empathy and Sympathy
D Reliability/ Responsiveness/ Assurance/ Empathy/
Tangibles
==========================================
==========================================
====
English IC33 Chapter 20 MockTest
Question 1

62. How is the complaint to be launched with an
insurance ombudsman?
A The complaint is to be made in writing
B The complaint is to be made orally over the phone
C The complaint is to be made orally in a face to
face manner
D The complaint is to be made through newspaper
advertisement
Question 2
Which of the below will be the most appropriate
option for a customer to lodge an insurance policy
related complaint?
A Police
B Supreme Court
C Insurance Ombudsman
D District Court

63. Question 3
Which among the following is not a pre-requisite for
launching a complaint with the Ombudsman?
A The complaint must be by an individual on a
'Personal Lines' insurance
B The complaint must be lodged within 1 year of the
insurer rejecting the complaint
C Complainant has to approach a consumer forum
prior to the Ombudsman
D The total relief sought must be within an amount
of Rs. 20 lakhs.
Question 4
Which of the below consumer grievance redress al
agencies would handle consumer disputes
amounting between Rs. 20 lakhs and Rs. 100 lakhs?

64. A District Forum
B State Commission
C National Commission
D Zilla Parishad
Question 5
Are there any fee I charges that need to be paid for
lodging the complaint with the Ombudsman?
A A fee of Rs 100 needs to be paid
B No fee or charges need to be paid
C 20% of the relief sought must be paid as fee
D 10% of the relief sought must be paid as fee
Question 6
What is the time limit for approaching an Insurance
Ombudsman?

65. A Within two years of rejection of the complaint by
the insurer
B Within three years of rejection of the complaint
by the insurer
C Within one year of rejection of the complaint by
the insurer
D Within one month of rejection of the complaint
by the insurer
Question 7
Which of the following is the duty of an
Ombudsman
A Recommendation must be made within one
month of the receipt of the complaint
B The copy of the complaint should be sent to both
the complainant and insurance company
C Both of the above

66. D None of the above
Question 8
What does a product defect mean
A Imperfection
B Shortcoming
C Inferior quality
D All of the above
Question 9
Who is the central repository of insurance grievance
data
A DAC
B COPA
C IGMS
D III

67. Question 10
Which among the following cannot form the basis
for a valid consumer complaint?
A Shopkeeper charging a price above the MRP for a
product
B Shopkeeper not advising the customer on the best
product in a category
C Allergy warning not provided on a drug bottle
D Faulty products
Question 11
Expand the term IGMS.
A Insurance General Management System
B Indian General Management System
C Integrated Grievance Management System

68. D Intelligent Grievance Management System
Question 12
Which forum has the jurisdiction to entertain
complaints exceeding Rs 100 lakhs
A District forum
B State forum
C National forum
D Municipal forum
Question 13
Complaint can be made to the Ombudsman if
___________
A The complainant is not satisfied with the reply
given by the insurer
B If the complaint is pending for a long time in any
other court

69. C Complaint can be made within 2 years from the
date of rejection
D None of the above
Question 14
Is there a fee for filling a complaint at the national
level
A Rs. 10000
B Rs. 15,000
C Rs, 5000
D No free
Question 15
The awards by the Ombudsman are governed by
the following rules
A Award should not be more than RS 20 lakhs

70. B Award should be made within a period of 3
months from the date of receipt of the complaint
C Insurer shall comply with the award and send a
written intimation to the ombudsman within 15
days of the receipt of acceptance
D All of the above
Question 16
Which act was passed to imporove the protection of
consumer interests
A Consumer protection act 1986
B 1993 the Malhotra committee
C GIBNA 1872
D None of the above
Question 17

71. Which forum has the jurisdiction to entertain
complaints upto Rs 20 lass
A District forum
B State forum
C National forum
D Municipal forum
Question 18
Judicial channel for grivience established by the
central government is
A State Forum
B District Forum
C National forum
D Lifeline
Question 19

72. The ________________ has jurisdiction to entertain
complaints, where value of the goods or services
and the compensation claimed is up to Rs.20 lakhs.
A District Forum
B State Commission
C Zilla Parishad
D National Commission
Question 20
Can a complaint be launched against a private
insurer?
A Complaints can be launched against public
insurers only
B Yes, complaint can be launched against private
insurers
C Complaint can be launched against private
insurers only in the Life Sector

73. D Complaint can be launched against private
insurers only in the Non-Life Sector
Question 21
Which of the below statement is correct with
regards to the territorial jurisdiction of the
Insurance Ombudsman?
A Insurance Ombudsman has National jurisdiction
B Insurance Ombudsman has State jurisdiction
C Insurance Ombudsman has District jurisdiction
D Insurance Ombudsman operates only within the
specified territorial limits