IBM hired Sales Operations Advisors to redefine their sales operations strategy by analyzing their CRM statistics, target markets, and group sales performance. SOA assessed IBM's existing sales operations, identified challenges, and instituted a new sales process. This included perfecting IBM's sales dashboard, refining approaches for large key accounts, and establishing an improved management cadence. The enhancements resulted in increased visibility into IBM's sales operations, deeper account penetration, and more cross-selling.