The document discusses the emerging risks associated with ITM (Interactive Teller Machines) servicing, highlighting concerns such as increased violence, servicing complexity, fraud, and labor shortages. These risks can lead to a greater vulnerability for CIT carriers and require well-trained personnel to mitigate effectively. It emphasizes the importance of a comprehensive risk mitigation program to enhance security and operational success in the banking industry.

1. Emerging ITM Program Risks
A CIT Carrier’s Resource

2. ITMs present a win-win for
customers and banks...
Automating an
increasing number
of bank services
Adding convenience
for customers
Freeing up the teller line
for higher level services

3. …and new opportunities for CIT carriers.
Expand business by
meeting the increasing
and complex needs of
ITM servicing.

4. But the details cause
concern and complexity.
Placement of the ITMs
Increased time and
complexity of servicing
the machines

5. Summary of Key Risks
Loss of Life Increasing
Violence
Servicing
Complexity
Organizational
Fraud
Labor
Shortages
42 31 5

6. 1. Loss of Life
ITMs may increase this risk
because they take longer to
service, increasing the window of
opportunity for criminals to act.

7. 2. Increasingly Violent Attacks
“It is a more brazen and aggressive robber
who is willing to go up against an armed
guard, and one who typically possesses a
complete disregard for human life.”
– FBI Special Agent Shauna Dunlap
of armored car robberies
involve a violent act49%
Attacks at ATMs/ITMs
outnumber all other CIT attacks 10:1

8. 3. Servicing Complexity
Complex ITM servicing also
requires more well-trained CIT
employees to perform the work.
The longer service time required
of ITMs increase the window of
criminal opportunity when guards
are vulnerable.

9. 4. Organizational Fraud
Identifying and addressing the weak
points for fraud in ITM servicing is
more challenging.
E-cash, in particular, is less
predictable with ITMs and therefore
more difficult to control from an
occupational fraud standpoint.

10. 5. Labor Shortages and Turnover
Attracting and retaining qualified and
motivated personnel to take on the risky
role of ITM servicing is difficult in a full
employment economy.
The industry is currently experiencing a
shortage of qualified labor and this presents
many process and procedural risks.

11. Summary
The opportunity to successfully
mitigate the risks and employ sound
operating practices can reap rewards
in increased banking business.
The risks of ITM servicing
and replenishment are
complex and far-reaching.

12. Components of a Successful
ITM Risk Mitigation Program:
Risk
assessments
Established policies
and procedures
Internal audits External audits
Personnel
screening and
training
Access
controls
Physical
security

13. Let us help you build your ITM program.
35+ years of Cash-In-Transit industry experience
Expert assessment and remediation
Strategic approach to risk mitigation program development
Ongoing service that ensures long-term success
Immediate action when time is of the essence
Lowers & Associates (L&A) has been globally recognized
as a leader in the field of Cash-In-Transit (CIT) security and risk mitigation since 1980.
Learn more at lowersrisk.com