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Messy realities
Investigating learners’ experiences
In MOOCs
@veletsianos

@amcollier

“Explosion	
  of	
  Paint”	
  image	
  from	
  MarkChadwickArt	
  CC	
  BY	
  NC-­‐ND	
  2.0	
  
The new “data science” of learning
-  Majority of learning research in moocs
is survey-based, focused on learner
behavior
-  “big data” is generating new insights,
but researchers may be Excluding
important paradigms & methods
Why qualitative research for moocs?
-  Different methodologies yield richer
Understandings
Micro (Ota, 2013)
“(I was) left with a partial sense of accomplishment and
feelings of hollowness and incompleteness”
Macro (Kizilcec, piech, & Schneider, 2013)
students are auditing, completing, disengaging, and
sampling
Study 1: post-course surveys in 2 moocs
@amcollier
Study 2: learners’ narratives in moocs
@veletsianos
“Explosion	
  of	
  Paint”	
  image	
  from	
  MarkChadwickArt	
  CC	
  BY	
  NC-­‐ND	
  2.0	
  
Extremely	
  Good	
  

158	
  

Very	
  Good	
  

234	
  

Mostly	
  Good	
  
Neutral	
  

CS course

69	
  
12	
  

Mostly	
  Bad	
  

1	
  

Very	
  Bad	
  

3	
  

Extremely	
  Bad	
  

0	
  
Extremely	
  Good	
  

959	
  

Very	
  Good	
  

1731	
  

Mostly	
  Good	
  

530	
  

Neutral	
  

Health Science
course

92	
  

Mostly	
  Bad	
  

23	
  

Very	
  Bad	
  

11	
  

Extremely	
  Bad	
  

6	
  
Health Science
course
Applies	
  to	
  me	
  

Does	
  not	
  apply	
  to	
  me	
  

Total	
  

I	
  expect	
  to	
  perform	
  beSer	
  at	
  my	
  work	
  as	
  a	
  
result	
  of	
  this	
  course	
  

3,156	
  

172	
  

3,328	
  

I	
  plan	
  on	
  menUoning	
  my	
  parUcipaUon	
  in	
  
the	
  course	
  to	
  my	
  employers	
  
	
  

2,470	
  

851	
  

3,321	
  

I	
  plan	
  on	
  menUoning	
  my	
  parUcipaUon	
  in	
  
the	
  course	
  to	
  current	
  or	
  future	
  
educaUonal	
  insUtuUons	
  
	
  

2,382	
  

939	
  

3,321	
  

My	
  problem-­‐solving	
  skills	
  have	
  improved	
  
as	
  a	
  result	
  of	
  this	
  course	
  

2,403	
  

916	
  

3,319	
  

Taking	
  this	
  course	
  made	
  me	
  feel	
  more	
  
confident	
  about	
  learning	
  new	
  things	
  

2,809	
  

519	
  

3,328	
  

This	
  course	
  was	
  valuable	
  to	
  my	
  academic	
  
career	
  

2,881	
  

442	
  

3,323	
  
resources used
Wikipedia (CS)
Textbooks & articles (HS & CS)
Other websites
OTHER OER & MOOCs
Colleagues (HS)
Veletsianos,	
  G.	
  (2013).	
  Learner	
  Experiences	
  with	
  MOOCs	
  and	
  Open	
  Online	
  Learning.	
  Hybrid	
  Pedagogy.	
  Retrieved	
  on	
  Sept	
  29,	
  2013	
  from	
  
hSp://learnerexperiences.hybridpedagogy.com.	
  
Results from both studies
Learners Identified a need for improved
Instructional design
- improvements to materials & assessments
- Unclear expectations
- Long & Monotonous lecture videos
Results from both studies
Learners valued flexible learning design
and denounced rigidity
- However, some learners Appreciated some
formal structures
Results from both studies
Re: Interactions in the course, Learners:
- Wanted more instructor presence,
appreciated instructor responsiveness
- Valued instructor expertise
- Were frustrated by peer-peer interactions
Results from both studies
Mixed overall responses from learners
- Expressed enthusiasm & gratitude
- Questioned instructor, institutional, &
MoOc Provider commitment
Current study:
Learners’ lived experiences in MOocs
@amcollier

@veletsianos

“Explosion	
  of	
  Paint”	
  image	
  from	
  MarkChadwickArt	
  CC	
  BY	
  NC-­‐ND	
  2.0	
  
Methods
20 in-depth interviews with mooc learners
Via skype
Interviews transcribed, thematic analysis
Coder check-in after 5 interviews
Discussion

“Explosion	
  of	
  Paint”	
  image	
  from	
  MarkChadwickArt	
  CC	
  BY	
  NC-­‐ND	
  2.0	
  
questions
What’s possible if educational & social
researchers collaborate with computer
scientists?
What should we be asking about the
learner experience?
What designs/methodologies should we be
implementing?

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Messy realities: Investigating learners' experiences in MOOCs

  • 1. Messy realities Investigating learners’ experiences In MOOCs @veletsianos @amcollier “Explosion  of  Paint”  image  from  MarkChadwickArt  CC  BY  NC-­‐ND  2.0  
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  • 4. The new “data science” of learning -  Majority of learning research in moocs is survey-based, focused on learner behavior -  “big data” is generating new insights, but researchers may be Excluding important paradigms & methods
  • 5. Why qualitative research for moocs? -  Different methodologies yield richer Understandings Micro (Ota, 2013) “(I was) left with a partial sense of accomplishment and feelings of hollowness and incompleteness” Macro (Kizilcec, piech, & Schneider, 2013) students are auditing, completing, disengaging, and sampling
  • 6. Study 1: post-course surveys in 2 moocs @amcollier Study 2: learners’ narratives in moocs @veletsianos “Explosion  of  Paint”  image  from  MarkChadwickArt  CC  BY  NC-­‐ND  2.0  
  • 7. Extremely  Good   158   Very  Good   234   Mostly  Good   Neutral   CS course 69   12   Mostly  Bad   1   Very  Bad   3   Extremely  Bad   0   Extremely  Good   959   Very  Good   1731   Mostly  Good   530   Neutral   Health Science course 92   Mostly  Bad   23   Very  Bad   11   Extremely  Bad   6  
  • 8.
  • 9. Health Science course Applies  to  me   Does  not  apply  to  me   Total   I  expect  to  perform  beSer  at  my  work  as  a   result  of  this  course   3,156   172   3,328   I  plan  on  menUoning  my  parUcipaUon  in   the  course  to  my  employers     2,470   851   3,321   I  plan  on  menUoning  my  parUcipaUon  in   the  course  to  current  or  future   educaUonal  insUtuUons     2,382   939   3,321   My  problem-­‐solving  skills  have  improved   as  a  result  of  this  course   2,403   916   3,319   Taking  this  course  made  me  feel  more   confident  about  learning  new  things   2,809   519   3,328   This  course  was  valuable  to  my  academic   career   2,881   442   3,323  
  • 10. resources used Wikipedia (CS) Textbooks & articles (HS & CS) Other websites OTHER OER & MOOCs Colleagues (HS)
  • 11. Veletsianos,  G.  (2013).  Learner  Experiences  with  MOOCs  and  Open  Online  Learning.  Hybrid  Pedagogy.  Retrieved  on  Sept  29,  2013  from   hSp://learnerexperiences.hybridpedagogy.com.  
  • 12. Results from both studies Learners Identified a need for improved Instructional design - improvements to materials & assessments - Unclear expectations - Long & Monotonous lecture videos
  • 13. Results from both studies Learners valued flexible learning design and denounced rigidity - However, some learners Appreciated some formal structures
  • 14. Results from both studies Re: Interactions in the course, Learners: - Wanted more instructor presence, appreciated instructor responsiveness - Valued instructor expertise - Were frustrated by peer-peer interactions
  • 15. Results from both studies Mixed overall responses from learners - Expressed enthusiasm & gratitude - Questioned instructor, institutional, & MoOc Provider commitment
  • 16. Current study: Learners’ lived experiences in MOocs @amcollier @veletsianos “Explosion  of  Paint”  image  from  MarkChadwickArt  CC  BY  NC-­‐ND  2.0  
  • 17. Methods 20 in-depth interviews with mooc learners Via skype Interviews transcribed, thematic analysis Coder check-in after 5 interviews
  • 18. Discussion “Explosion  of  Paint”  image  from  MarkChadwickArt  CC  BY  NC-­‐ND  2.0  
  • 19. questions What’s possible if educational & social researchers collaborate with computer scientists? What should we be asking about the learner experience? What designs/methodologies should we be implementing?