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Effective practices for emerging technology adoption (2)
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- 2. Effective Practices forEmerging Technology Adoption Karen Vignare Shari McCurdy Smith Emerging Technologies
- 3. Effective Practices • FAILURE?YES! • RRP (Riskier Requires Parameters ) • Define • Find a process • Stop, Look, Listen (Evaluate) Emerging Technologies
- 4. Gartner: STREET • Scope •Track • Rank • Evaluate • Evangelize • Transfer Emerging Technologies
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- 8. Emerging Technologies Students Town Research Online Community Policy &Government Blended Service Alumni Employees Business Taxpayers Management
- 9. Example Parameters • CostEffectiveness—Cost plotted against perceived benefit Emerging Technologies High Cost Unclear Benefit High Cost High Benefit Low Cost Low Benefit Low Cost High BenefitCost Benefit
- 10. Example Parameters • InstructionalImprovement Scale— Perceived improvement in student success over Cost to adopt – High Cost to Adopt; High Student Improvement— Starfish – High Cost to Adopt: Low Student Improvement LMS – Low cost to adopt; High Student Improvement Concept Mapping Web 2.0 – Low cost to adopt; Unclear Student Improvement- Ning—what is it adding? Emerging Technologies
- 11. Example Parameters • InnovationScale—is being innovative an important characteristic? • Value of Innovative Culture? • Cost of Innovative Culture? Emerging Technologies
- 12. Technology to SupportLearning • http://www.nap.edu/openbook.php?record _id=6160&page=194 Emerging Technologies
- 13. Summary • Emerging Technologiesare here to stay and will continue to provide impact • Find an Effective Process for evaluation (consider mission, costs, effectiveness, scalability, etc.) • Find grants to support activities when money is unavailable • Have fun! Emerging Technologies
- 14. Join us inSan Jose, CA Sloan-C | July 11-13, 2011 ET4Online Conference Emerging Technologies
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Editor's Notes
- #4 FAILURE should be expected Leading edge technologies are riskier and therefore require a set of parameters for making informed decisions Define types of emerging technologies Find a process that works for you or your organization Include evaluation points—when to stop or re-evaluate
- #5 There many processes to use—THIS is an EXAMPLE! Find one that works for your team! Scope. The scope stage provides business focus and context for emerging technology investments by identifying what organizational purposes should be served, such as supporting corporate objectives and key initiatives or overcoming business process bottlenecks. Scope also involves determining how aggressive the organization is and wants to be with respect to emerging technologies, including the acceptable level of risk. For business-unit- or team-level adoption decisions, the scope will be focused on the needs and objectives of the unit. Activities include competitive analysis, visioning and scenario building, and identifying business problems and opportunities. Track. The track stage involves seeking out relevant technologies —those that match the organization's defined scope for innovation through emerging technology — from a broad range of sources. Tracking activities include understanding the position of a technology is in its maturity cycle and identifying potential business applications and champions for the technology. The Emerging Tech Group or ETG should capture the results in a way that can be communicated to others in the organization and that lends itself to further decision making. The track stage drives organizations to be proactive about finding worthwhile emerging technologies. Rank. In this stage, the ETG considers alternative candidates by ranking the technologies and selecting those worthy of immediate attention. The aim is to identify those technologies that look most likely to bring significant benefit to the organization within acceptable levels of risk. This involves asking probing questions about the potential of each technology and, where possible, comparing the value of multiple technologies against each other. A virtue of ranking multiple technologies at the same time is that it highlights the trade-offs that need to be made in terms of resource allocation — that is, if one person's pet technology is pursued, those resources (people and money) are not being spent on some other, perhaps more worthy, technology. Ranking is a key, but often overlooked, step in emerging technology adoption. Evaluate. In the evaluate stage, ETGs investigate each of the top-ranked emerging technology candidates where a lack of knowledge or understanding still prevents them from deciding whether to move forward. Activities include paper and hands-on investigations, as well as prototyping and piloting, to understand each technology's value, and eliminate or at least identify remaining risks and uncertainties. The evaluation stage builds in regular evaluation and decision points, and the end-result stage is a decision whether or not to move forward. Evangelize. In many cases, the people who identify the value of a new technology do not have the direct authority to tell others that they must adopt it. For each technology an ETG recommends pursuing, it therefore needs to inspire, educate and involve other people to obtain the cooperation and support of all those who will influence the successful adoption of the technology by the business. Marketing, educating, networking and engaging others take place throughout the adoption process, but their importance is most apparent after the evaluation phase. The ETG must overcome organizational resistance by inspiring key decision makers to appreciate the technology's business impact. Transfer. In its role of driving technology innovation, the ETG at some point needs to transfer responsibility for a new technology to another department or project that will take the technology to full-scale deployment, so that the ETG can move on to new territory. This requires more than transferring knowledge (for example, teaching people how to use a development tool). In most cases, the only way technology transfer succeeds is by transferring people — that is, having knowledgeable staff work alongside those who must learn the skills required to deploy the technology. For successful transfer, the players ultimately responsible for driving the technology forward must be involved in earlier stages of the STREET process — in particular, the evaluation activities.
- #8 Note the time to Plateau Reached is marked in the lower left bottom of this slide.
- #10 High Cost—High Benefit—Enterprise Business Applications High Cost—Unclear Benefit—Artificial Intelligence Low Cost—High Benefit—Facebook/Twitter feeds to classes Low Cost—Low Benefit—(Open tool use in one class)