Edward Mackel is seeking a position that utilizes his skills and education with opportunities for advancement. He has over 20 years of experience in customer support, equipment maintenance, and supervision. Most recently, he has provided technical support for complex field upgrades to lithography systems, troubleshooting hardware installation issues. Previously, he served as an Armament Maintenance Supervisor, responsible for maintaining over 15 units and supervising 224 soldiers. He has training in lithography systems, scanning electron microscopes, and lean six sigma principles.

1. 12035 E. Dahlia Drive, El Mirage, AZ 85335 219-670-3144 edward.mackel@asml.com
Edward J. Mackel
Objective To obtain a position thatcan utilizemy skillsand education with opportunity for educational
and professional advancement.
Professional
Highlights
Customer Support Upgrades FF Chandler | 2014 – Present
 Install complex hardwareon NXT 1950 to NXT 1970 (A2C) SNEP Upgrade, perform
metrology recovery until performance criteria aremet, and providetechnical
supportfor complex field upgrades to ensure zero error repeat and successful
upgrades. Troubleshootand solveproblems and escalations related to upgrade
hardwareinstallation in closecooperation with a generalistand coordinator.
Maintain and improvepersonal upgradetechnical skills,and general engineering
knowledge such that majority of the problem can be solved without escalation.
Customer Support Engineer Fishkill/ Malta | 2011 – 2013
 Evaluate and diagnoseproblems and make appropriaterepairs on AT400’s,
AT700’s, AT 800’s,XT 860’s,XT 1000’s,XT1700’s,XT 1900’s and NXT 1950’s .
Worked with co-workers, customer & field supportin isolatingand solving
problems. • Maintain and optimize equipment on a daily basisto enhance
functionality and prevent problems. Answered customer questions and assist
customers in a professional manner.Act as a resource for users on routine
malfunctions.Adviseusers of appropriateactions to correctmalfunctions and may
recommend changes in user procedures. Perform administrativeand coordination
duties, includingpass-downs,work orders,field servicereports, system problem
reports, and monthly reports. Prepare written technical reports on an independent
basis.
Armament Maintenance Supervisor | 1990 -2011
 Served as Section Sergeant of a Armament MaintenanceSection in 514th Support
Maintenance Company; responsiblefor providingmaintenancesupportto over 15
units within the Joint BaseBalad area of operations;supportmaintenance repairs
of small arms,artillery,turret and fire control equipment; responsiblefor the
quality assuranceand quality control of all small arms repair and ensuringModified
Work Orders areproperly applied;inspect, test, and adjustcomponents to specific
tolerances;determine shortcomings and malfunctions in electronic,electrical,
mechanical,pneumatic,optical,and electromechanical assemblies,sub-assemblies,
modules and circuitelements. performed personnel and administrativefunctions
for 224 Soldiers;prepares,updates, and coordinates requests for Officer and Non-
Commissioned Officer evaluation reports;prepares and processes
recommendations for promotions,reductions,financial matters,transfer,
discharges,leaves,passes,transitions,legal,unitadministration,personnel
accountingand strength management; responsiblefor schedulingphysical training
tests, ranges, and common tasks testing.
Skills  NXT AdvanceSubjectsF&TControl
 NXE VacuumHandsOn
 NXE 3300 ScannerTraining
 Lean Six SigmaPrinciples

2. 12035 E. Dahlia Drive, El Mirage, AZ 85335 219-670-3144 edward.mackel@asml.com
Edward J. Mackel
Education CentralTexasCollege
Basic Non-
CommissionedOfficer
Course
References Referencesareavailableonrequest.