In the presentation titled "Redefining Customer Experience Solutions in the Wave of Transformation," Tony, a consultant from CKmates International, discusses the challenges and solutions in crafting customer experiences amidst the digital transformation wave. The focus is on leveraging technology to meet evolving customer needs, emphasizing the importance of innovation for businesses to stand out in a competitive landscape.
The presentation is divided into three main sections:
Challenges in Crafting Customer Experience:
Traditional views on customer experience as a back-office concern are challenged by the digital transformation wave.
Enterprises face difficulties highlighted by market research data and stories of challenges encountered by both customers and service personnel.
Amazon Connect Cloud Customer Service Platform:
Introduction of Amazon Connect as a solution to address challenges in customer experience.
Emphasis on how Amazon Connect's features can enhance customer service, providing a seamless and scalable solution.
Assistance from CKmates in Cloud Adoption:
CKmates' role in assisting businesses to smoothly transition to the cloud.
The need for businesses to align with customer expectations in the rapidly advancing technological environment.
Contributions to the Community:
The presentation contributes by shedding light on the critical shift in the perception of customer experience in the era of digital transformation. It provides insights into the challenges faced by enterprises and introduces Amazon Connect as a robust solution. The emphasis on cloud adoption assistance from CKmates aligns with the evolving needs of businesses, offering practical strategies for improving customer service. This knowledge-sharing benefits the community by offering a roadmap for leveraging technology to redefine and enhance customer experiences.
面對日新月異的大數據工具,有時候很難跟上這節奏。有鑑於此,Amazon Web Services提供了廣泛而完善的雲端運算服務組合,幫助您構建、維護和部署大數據應用程式。
這場線上研討會,將為各位深入淺出介紹AWS 雲端平台提供的各種大數據選項,包括現正流行的大數據框架,如Hadoop、Spark、NoSQL數據庫等,同時透過使用案例來瞭解最佳實踐方式。最後,您將了解如何應用這些工具服務,將大數據導入您的現實應用程式中。
Guanyu is an in-house virus scanning service on top of AWS ECS, Sophos AV, and Spot Instances. These slides covers common issues scaling an cluster, on-demand or spot.
Published 2018-03-10 at JAWS DAYS
In the presentation titled "Redefining Customer Experience Solutions in the Wave of Transformation," Tony, a consultant from CKmates International, discusses the challenges and solutions in crafting customer experiences amidst the digital transformation wave. The focus is on leveraging technology to meet evolving customer needs, emphasizing the importance of innovation for businesses to stand out in a competitive landscape.
The presentation is divided into three main sections:
Challenges in Crafting Customer Experience:
Traditional views on customer experience as a back-office concern are challenged by the digital transformation wave.
Enterprises face difficulties highlighted by market research data and stories of challenges encountered by both customers and service personnel.
Amazon Connect Cloud Customer Service Platform:
Introduction of Amazon Connect as a solution to address challenges in customer experience.
Emphasis on how Amazon Connect's features can enhance customer service, providing a seamless and scalable solution.
Assistance from CKmates in Cloud Adoption:
CKmates' role in assisting businesses to smoothly transition to the cloud.
The need for businesses to align with customer expectations in the rapidly advancing technological environment.
Contributions to the Community:
The presentation contributes by shedding light on the critical shift in the perception of customer experience in the era of digital transformation. It provides insights into the challenges faced by enterprises and introduces Amazon Connect as a robust solution. The emphasis on cloud adoption assistance from CKmates aligns with the evolving needs of businesses, offering practical strategies for improving customer service. This knowledge-sharing benefits the community by offering a roadmap for leveraging technology to redefine and enhance customer experiences.
面對日新月異的大數據工具,有時候很難跟上這節奏。有鑑於此,Amazon Web Services提供了廣泛而完善的雲端運算服務組合,幫助您構建、維護和部署大數據應用程式。
這場線上研討會,將為各位深入淺出介紹AWS 雲端平台提供的各種大數據選項,包括現正流行的大數據框架,如Hadoop、Spark、NoSQL數據庫等,同時透過使用案例來瞭解最佳實踐方式。最後,您將了解如何應用這些工具服務,將大數據導入您的現實應用程式中。
Guanyu is an in-house virus scanning service on top of AWS ECS, Sophos AV, and Spot Instances. These slides covers common issues scaling an cluster, on-demand or spot.
Published 2018-03-10 at JAWS DAYS
Describes common serverless patterns with a little demo/screenshot. Most of the content are based in AWS Lambda, but should apply to other service providers as well. Best for developers new to cloud computing and serverless pattern.
Presented at AWS Connect Taipei, Apr. 27th.
Talk at JAWS DAYS '17 at Tokyo as the organizer to AWS User Group Taiwan. Covers Guanyu and kms-local a bit, both internal projects at 104 Corp. that will be opensourced.
Common considerations on Serverless architecture, AWS Lambda (including Serverless Framework) and ECS. Also introduces Guanyu, an open-sourced wrapper to Sophos-AV Free edition, as example to demonstrate patterns and tradeoffs in architecture.
(Chinese Traditional)
Cliff Chao-kuan Lu, Sr. Architect in 104 Corp., talks about `lambda-quiz`, a software project for interview quizzes implemented with AWS API-Gateway and Lambda.
Cliff Lu talked about how Trend Micro saved cost on AWS. Presented on AWS re:Invent re:Cap in Taipei, Enterprise track, Dec. 1st, 2015.
Note: I'll revise the slides and add more notes so it's easier to read.
**DRAFT**
A short presentation I made to introduce essentials and potentials a electronic company have, in order to enter online healthcare platform industry. It's made for `friends to a friend`, and I don't expect it to be self-contained.
Due to the absence of explanatory memo, I'd suggest an email confirmation prior to citation, so that I am not mistakenly addressed for. However, it's not an obligation, since the presentation (including draft) is released under CC-BY.
Feel free to send me feedback, suggestion or PR.