Suggestions to improve quality & performance through process refinements

1. EBI WD
Kanban consolidation
Suggestions to improve quality & performance
through process refinements

2. How did we get here?

3. Major areas
Manage flow
Deliver quality

4. Manage flow

5. Deliver quality

6. Outcomes
Context switching
Increased Lead Time
Unpredictability
Scope creep

7. 2013: Kanban

8. Kanban practices
Make work visible
Limit Work-in-Progress
Manage flow
Make policies explicit
Develop feedback loops

9. Design Process
Models

10. The ‘Double Diamond’ design Process Model
By Design Council UK 2005

11. Current process
Discover / Define
Analysis
Build Release Post release
Develop / Deliver
Design
Test
Specs
Sign-off
Research
Goals
Requirements
Prototypes
User testing
Dev instance
Site building
Custom code
Prod instance Support
Maintenance

12. The ‘Double Diamond’ design Process Model
By Design Council UK 2005

13. The ‘Double Diamond’ turned into a ‘Triple’

14. Current process
Discover / Define
Analysis
Build Release Post release
Develop / Deliver
Design
Test
Specs
Sign-off
Research
Goals
Requirements
Prototypes
User testing
Dev instance
Site building
Custom code
Prod instance Support
Maintenance

15. Transition
Prioritization
Discover / Define
Analysis
Build Release Post release
Develop / Deliver
Design
Test
Specs
Learn / Improve
Cost of delay
Business value
Limit WIP
Sign-off
Research
Goals
Requirements
Estimates
Definition of
‘Done’
Metrics for
success
Prototypes
User testing
Dev instance
Site building
Custom code
Visuals
Code review/testing
Prod instance
UAT
QA
Support
Maintenance
Collect Data
Retrospective
Check success
Documentation

16. Focus
Prioritization
Learn / Improve
Cost of delay
Business value
Limit WIP
Estimates
Sign-off
Research
Goals
Estimates
Definition of
‘Done’
Metrics for
success
Prototypes
User testing
Dev instance
Site building
Custom code
Visuals
Code review/testing
Prod instance
UAT
QA
Support
Maintenance
Collect Data
Retrospective
Check success
Documentation

17. Consolidating Kanban

18. Remove blocks or bottlenecks

19. Manage expectations

20. Deliver promises

21. Not because we can

22. Actions
Identify business value
Prioritize work
Right to left mentality
Track time / Collect data
Capture ‘hidden’ work
HEART ?

23. Goals
Reduce lead time
Improve estimates
Validate success
Improve throughput
Create slack

24. Backlog Commited projects
Board 1
Weekly Calendar
Pending Close-outMiscellanea
Name M T W T F
P 3 P 2 P 1

25. Project 1
Ready (WIP = 3)
Board 2
Doing (3) Testing (3) Done (3)
Project 2
Member 1 Project
Member 2 Project
Member 3 Project
Member 4 Project
Member 5 Project
Member 6 Project

26. EBI WD
Kanban consolidation
Questions/Comments?