Ms. Debbie Zuccala denied Ms. Zuccala's application for an operator-in-training certification. The letter questions why Ms. Zuccala considered the application form submitted, which was for waste water treatment plant operator certification, not operator-in-training certification. It also questions why the application was processed despite being deficient, which regulations state should not be processed and require reapplying for a subsequent exam. The document expresses frustration that Ms. Zuccala refused to provide explanations through emails and letters.