The Duck Store is a nonprofit corporation governed by a student-elected board that operates a bookstore and cafe at the University of Oregon. It employs a team management approach with 13 team leaders and 200 student employees annually. The Duck Store strives to support the university's academic mission while providing a positive work environment through leadership by example, mentoring, and promoting synergy and accountability. Decisions focus on good service and stewardship of resources.

1. Management at the Duck Store
Group C - Brendan York, Cullen Joy, Gunnar
Rasmussen, John Ott, Sam Zimmer, Taylor Bennett

2. ● Originally organized by the ASUO in 1916
● Non-profit corporation governed by an elected Board of
Directors comprised of mostly students
● Consists of 5 different sections: Literary Duck, Creative
Duck, Spirit Duck, Digital Duck, and the Duck Stop
Cafe
● They also provides student with services such as
mailing and shipping, notary services and also contains
an Oregon Community Credit Union branch
About the Duck Store

3. Our mission is to support the academic mission of the
University of Oregon as well as provide students, faculty
and staff the benefit of our non-profit structure and
make attending and working at the university
convenient. We strive to provide the best retail
experience for students, faculty, staff, alumni & friends
of the University of Oregon.
Mission Statement

4. ● The Duck Store is a primary source of
textbooks/accessories for students.
● Actions of The Duck Store’s management
directly impact students
Why We Chose The Duck Store

5. The Duck Store uses a Team and Leadership approach to management of for their
store. Their team is comprised of 13 members including the GM
Team Leaders

6. Leadership
● Leading by example
● Strive to create a familial atmosphere for their
employees
● Mentoring is a key element to the Duck Store’s success
● Synergy is paramount
● Strong policies on honesty and openness
● Accountability
● Confrontational when need be, but respectful

7. The Duck Store is successful in creating a strong, cohesive work environment
through its leadership model, based around the fundamentals of team
management.
As defined by Robert Blake and Jane Mouton,
“These leaders lead by positive example and endeavor to foster a team
environment so that all team members can reach their highest potential, both
as team members and as people. They encourage the team to reach goals as
effectively as possible, while also working tirelessly to strengthen the bonds
among the various members. They normally lead some of the most productive
teams.”
Success Through Positive Example

8. Team structure
Recently employed use of cross-functional teams
Challenges of cross-training employees
Team Management

9. Motivation
● Family oriented environment
-Loose
-Non-rigid
● Profit Sharing
● Not fixed job positions
● Free food
-Cake every month
-BBQ’s
● Team Member appreciation night
-Discounts
-Food/Wine

10. Planning and Decision-making
● Top-down decision structure
● Workers are consulted about changes
● Decisions focus on service and stewardship

11. Controlling
● Managers oversee buyers’ purchasing
decisions
● Managers are authorized to make small
purchases without approval
● Managers confront employees in the event
of behavioral control violations

12. Employs over 200 students each year
● About 10 percent of employees aren’t
University of Oregon students
● Team atmosphere
● Approachable supervisors
● Low Levels of employee diversity
Managing a Diverse
Workforce

13. “From the causes we support to the vendors we choose
to work with, we are mindful of how our business
impacts the world around us.”
● Commitment to helping local businesses
● Committed to donating
● Helps fund many programs
● Increase business of other ethical
companies
Ethics and Social
Responsibility

14. ● Committed to providing employment to students who need
employment in order to pay for school expenses
● In 2012 they paid over $1M in wages to students
● Allow flexible scheduling to deal with students’ schedules
● Student workers get a 5% discount on course textbooks and 20% on
all other merchandise
● Offer free counseling services, such as:
○ confidential counseling, behavioral health, career counseling,
conflict resolution, stress management, eating disorder
counseling, chemical dependency, etc
Employees

15. Human Resource Management
Hiring Practices
● The Duck Store uses group interviews when hiring employees.
● Group (or Team) Interviews - companies use an interview team
consisting of representatives from various areas of the
organization that interact with the person being interviewed
● Broader areas of interest, more than one person to make decision
● This interview process is becoming increasingly more popular

16. ● Domestic company
● Competition with other
companies
● Specialization /
Localization
● Permission marketing
Global Management

17. nice
action oriented
conclusion