Dr. Shawn M. Nicholson is a leadership and personal mastery expert focused on enhancing individual and organizational potential, particularly through training and development programs aimed at increasing employee passion and reducing workforce attrition. The document emphasizes the importance of soft skills training, self-management, and customer service management to foster a positive work environment and drive business success. Nicholson's mission includes empowering communities, encouraging entrepreneurship, and helping individuals attain economic independence.

1. P r e s e n t a t i o n
Training And
Development
In Business
877-367-4359 Ext. 3
www.drshawnmnicholson.com
11533 Busy Street, #163 | N. Chesterfield, VA. 23236

2. Dr. Shawn M. Nicholson is a globally respected thought leader who, for over a
quarter of a century, has been devoted to helping individuals realize their
passion, potential, and purpose.
Dr. Shawn M. Nicholson is widely considered one of the top leadership and
personal mastery experts and speakers across the country, his clients include
businesses, corporations, nonprofits, ministries, churches, and various leaders,
including but not limited to South Africa and India. As a facilitator, Dr. Shawn
possesses the rare ability to electrify an audience while delivering uncommonly
original, practical, and tactical insights that lead to individuals doing their best
work, teams providing superb results, and organizations becoming unbeatable.
Dr. Nicholson is also a community connector, an innovative and strategic
leader with a passion for working in partnership with Black and Brown
communities to eradicate generational poverty and stimulate economic
prosperity for those most excluded from it.
For the aspiring entrepreneur, Dr. Nicholson has developed a model referred
to as the (AED) model and is very passionate and dedicated to helping
individuals attain economic independence by Assisting businesses,
Encouraging entrepreneurship, and Developing ecosystem builders.
About Us

3. Vision And Mission
Our expertise enables us to help our clients solve problems strategically and effectively in and
mobilize talent with speed and flexibility, nurture innovative leaders, and create an
environment focused on business ethics and principles.
.
Mission
Vision
Our
Vision
Our
Mission
To open up the potential in our
clients through providing
resources to enhance their
businesses and self.
To activate an idividuals'
passion, potential, and
purpose.

4. Training And Development
Companies face a shortage of passion in the workforce.
Statistics show, 13.9% of employees demonstrate the type of
passion to take on challenges, push boundaries, and
connect with others to develop better ideas and more
creative approaches. As we talk about skills gaps and
workforce shortages, new ways of working, tapping into
core human capabilities, and the growing need for workers
to own their learning and careers, this lack of passion
should cause some alarm. The passion of the employee is a
key part of the motivation needed for learning new skills,
tools, and approaches, for taking on difficult or ambiguous
challenges.
Without that passion, companies may struggle—and so will
workers.

5. Purpose Of Our
Training Development
Lower Attrition
Prepare of Upcoming
Challenges
Higher Retention
Growth of the
Company
Minimize the departure of employees for any
reason (voluntary or involuntary), including
resignation, termination, death, or retirement.
Innovative training, opening dialogue with
employees, and increasing benefits/incentives
and other perks.
A fundamental part of overcoming business
challenges and even failure is rooted in the
mindset you have. It begins with a flexible
and positive attitude and a willingness to
change.
Growth is crucial to the long-term survival of
a business. It helps to acquire assets, attract
new talent, and fund investments. It also
drives business performance and profit.
Strategic retention tactics for customer
onboarding, and great customer service to keep
your customers happy and feeling appreciated.
Retaining your current customers increases word-
of-mouth recommendations and loyalty

6. Types of Training
And Development
Technical Training
Customer Service
Management
Trauma Informed
Care
Soft Skills Training
Professional
Training

7. Soft Skills Training
Soft skills, also known as power skills or human skills, are ways of thinking and
being that allow us to manage our mental health as well as interact with and
navigate through social situations with others. Soft skills training is the number one
priority for Leadership and Development leaders at companies across industries.
And for good reason. Rapid tech innovation causes business needs to change so
rapidly, and skill shelf life continues to shrink as a result. Enhance your staff's
capabilities with our proven soft skills training program.

8. Soft Skills Training
Communication
Listening. We take it for granted that we all can listen but most
people don't practice active listening. Coaching isn't just about
recognizing the behaviors to move employees from ordinary to
extraordinary and exceptional.
Self Management
Self-management skills help workers stay productive and
autonomous, reducing workplace friction and the need for
micromanagement. With the rise of the modern hybrid
working landscape, improving employees' self-management
skills can be vital for business success.
Conflict Resolution
Conflict management skills help minimize the negative impacts of
workplace conflicts on you, the people involved, and your whole
team. They're basically what you would do when you sense a
disagreement coming on with a friend or partner, but applied to
the workplace.
Business Etiquette
Business etiquette refers to accepted rules for behavior and
communication in a professional environment. It affects
relationships between coworkers, managers, and clients, which
can impact the health of an organisation and its culture

9. Customer Service Management
The goal of having good customer skills is to make a
community feel important, and for a nonprofit, satisfying their
community needs to be a top priority. This satisfaction leads to
loyalty, participation in fundraising campaigns, and greater
numbers of volunteers.
Nonprofits use CRM software to better organize data, manage
their supporter relationships more effectively, and practice
more efficient and successful fundraising. Since CRMs
consolidate data, all sources can communicate to give
nonprofits a comprehensive understanding of their donor
relationships. Understanding the value of CRM, Customer
Service Management (CSM), is extremely necessary to close
the "back door" and retain clients/customers. Customer
success management is crucial for many businesses and
nonprofits specifically since we rely on customer relationships.

10. Benefits of Training
And Development
01
02
03
04
05
06
Employee training and development increases
job satisfaction and morale among employees
Reduces employee turnover
Increases employee motivation
Increases efficiencies in processes, resulting in
financial gain
Increases capacity to adopt new technologies
and methods
Increases innovation in strategies and
products

11. Contact Us
877-367-4359 Ext. 3
www.drshawnmnicholson.com
Virginia, Georgia, Arkansas, Texas

12. Thank You
For Your Attention
11533 Busy Street, #163 | N. Chesterfield, VA. 23236 www.drshawnmnicholson.com 877-367-4359 Ext. 3