Zappos ETail Europe - Top 10 Lessons Learned in eCommercezappos
Zappos is an online shoe and clothing retailer founded in 1999 that has experienced rapid growth through a focus on exceptional customer service. Some key points:
- Zappos has over 8 million customers and 75% of purchases are from repeat customers who spend more on average than new customers.
- They prioritize fast, free shipping and easy returns to provide the best shopping experience for customers.
- Word-of-mouth from satisfied customers has been the main driver of growth, with little spent on traditional advertising.
The document describes a customer satisfaction survey conducted for Nassau Broadcasting. It includes hypotheses about respondent rankings and perceptions. The survey used SERVQUAL questions adapted for media companies. It found that respondents ranked reliability highest in importance and did not clearly support hypotheses about satisfaction correlations with advertising spend, education levels, or gender. Additional research is needed due to limitations.
Zappos is an online retailer known for its excellent customer service, including fast shipping, easy returns, and friendly customer support. It has experienced rapid growth since being founded in 1999, achieving over $840 million in sales by 2007 through a focus on repeat customers and positive word-of-mouth. Zappos prioritizes customer service and company culture above all else to ensure customers have a positive experience and return to shop again.
Loyal customers are worth up to ten times as much as their first purchase.
86% of consumers will pay up to 25% more for a better customer experience.
It costs six times more to acquire a new customer than retain an existing one
All organisations should continually strive to deliver amazing customer experiences. At retail360, we have a vision to give people the customer experience they are searching for - because we understand customer service can change people's lives.
And any business with customers is in the people business, it all comes back to people.
The document provides tips and strategies for improving customer service and response times. It emphasizes that fast customer service leads to more revenue through quotes, bids, sales, and customer retention. It recommends tracking response times, streamlining processes, and giving partial responses to customers. Additional tips include using customers' preferred communication methods, building rapport, handling complaints effectively, underpromising and overdelivering, and finding ways to add value for customers. The overall message is that fast, friendly, and helpful customer service is key to business success.
Zappos ETail Europe - Top 10 Lessons Learned in eCommercezappos
Zappos is an online shoe and clothing retailer founded in 1999 that has experienced rapid growth through a focus on exceptional customer service. Some key points:
- Zappos has over 8 million customers and 75% of purchases are from repeat customers who spend more on average than new customers.
- They prioritize fast, free shipping and easy returns to provide the best shopping experience for customers.
- Word-of-mouth from satisfied customers has been the main driver of growth, with little spent on traditional advertising.
The document describes a customer satisfaction survey conducted for Nassau Broadcasting. It includes hypotheses about respondent rankings and perceptions. The survey used SERVQUAL questions adapted for media companies. It found that respondents ranked reliability highest in importance and did not clearly support hypotheses about satisfaction correlations with advertising spend, education levels, or gender. Additional research is needed due to limitations.
Zappos is an online retailer known for its excellent customer service, including fast shipping, easy returns, and friendly customer support. It has experienced rapid growth since being founded in 1999, achieving over $840 million in sales by 2007 through a focus on repeat customers and positive word-of-mouth. Zappos prioritizes customer service and company culture above all else to ensure customers have a positive experience and return to shop again.
Loyal customers are worth up to ten times as much as their first purchase.
86% of consumers will pay up to 25% more for a better customer experience.
It costs six times more to acquire a new customer than retain an existing one
All organisations should continually strive to deliver amazing customer experiences. At retail360, we have a vision to give people the customer experience they are searching for - because we understand customer service can change people's lives.
And any business with customers is in the people business, it all comes back to people.
The document provides tips and strategies for improving customer service and response times. It emphasizes that fast customer service leads to more revenue through quotes, bids, sales, and customer retention. It recommends tracking response times, streamlining processes, and giving partial responses to customers. Additional tips include using customers' preferred communication methods, building rapport, handling complaints effectively, underpromising and overdelivering, and finding ways to add value for customers. The overall message is that fast, friendly, and helpful customer service is key to business success.
Dear Marketers, How Badly Do You Know Me!Ann Wuyts
Marketers do not understand consumers' concerns regarding consent. As it comes to data privacy and opt in to receiving marketing communications, marketers underestimate by up to 100% all our areas of concern. However, they also underestimate our willingness to (re)opt-in to some of their lists - if there's value in return, of course.
(tldr summary of 'Marketers underestimate our trust issues' at http://www.keek.be/2014/marketers-underestimate-our-trust-issues/ )
Chamber Customer Service August PresentationTheChamber
The document discusses the importance of fast customer service and response times for generating revenue. It provides tips for streamlining processes, giving partial answers to customers, tracking response times, and eliminating roadblocks to provide fast customer service. It also covers best practices for interacting with and serving customers, including using clear language, bending policies respectfully for good customers, and building rapport to turn difficult customers into loyal buyers. The overall message is that fast customer service response times are important for revenue and that focusing on continuous improvement can help organizations provide better service.
Why Great Customer Service is Worth ItSurveyMonkey
This document discusses using Net Promoter Score (NPS) to track customer loyalty and satisfaction. NPS measures customers on a scale of 0 to 10 based on how likely they would recommend a company. Scores from 0-6 are detractors, 7-8 are passives, and 9-10 are promoters. The overall NPS is a number from -100 to 100 that indicates customer loyalty. Tracking NPS before and after purchases or service can provide insights. Embedding NPS surveys on websites and measuring loyalty across touchpoints can help improve the customer experience. Companies with high NPS grow faster than competitors.
- Zappos is an online retailer founded in 1999 that sells clothing, shoes and accessories and prioritizes customer service. It has over 1,000 brands and ships orders quickly with free shipping and returns.
- Zappos has a strong culture focused on its 10 core values like delivering wow through service, embracing change and having fun. It aims to deliver happiness to both customers and employees.
- The company has experienced rapid growth in sales and repeat customers due to its excellent customer service and culture. Over time, more customers buy more often from Zappos.
Advanced Practice Nurse Job Search Strategy For SuccessJill Gilliland
The document provides advice and strategies for advanced practice nurses seeking new job opportunities. It discusses researching desired work environments and personal goals, building an effective resume, networking, preparing for interviews by researching employers and common questions, negotiating salary effectively, and using recruiters to help navigate the job search process. Key points include researching hospitals and units of interest online, asking questions to learn about opportunities rather than just salary, and recognizing that recruiters can help negotiate offers and guide candidates through applying and interviewing.
In this WordStream webinar, learn how "happy juice" marketing can help break through your audience's indifference and drive better results from your sales and marketing efforts.
Join small business guru and Google AdWords expert Perry Marshall, as he shares what the happy juice principle is and how it can help drive stronger connections with your audience. Then, get real business examples from WordStream's Marketing Director Amber Stevens and see how happy juice enables you to capture more leads and convert them to sales!
You'll learn how to create the following:
-Paid search ads with killer click-through rates
-Emails with sky-high open rates
-Engaging blog posts with shares & comments
-And much more!
Visit www.wordstream.com for more information.
A simple way to get more referrals for your businessDeb Brown
Referrals are an easy and powerful way to grow your business. You can be strategic by developing a list of 25 referral partners and connecting with them consistently.
Locals Love Us Entrepreneurial Mindset AcademyNathan Schock
On May 5, 2016, I spoke at the Entrepreneurial Mindset Academy on the campus of Augustana University. The course is a partnership between Augustana and the Zeal Center for Innovation and Entrepreneurship. For more information, see http://www.augie.edu/center-innovation-and-entrepreneurship/entrepreneurial-mindset-academy
1. The document discusses marketing concepts like understanding customer needs and creating value exchanges to meet those needs. It also covers product flow, ensuring customers move through the different stages from understanding to taking action.
2. Conversion rate is discussed as getting customers to "jump" from one process to the next. Common causes of low conversion like confusion, distraction, and friction are explained.
3. The document presents AIESEC's leadership development model, which aims to cultivate 4 leadership qualities through their programs: lead change, collaborate, empower, and transform. Analyzing customer flow is suggested to identify problems lowering conversion rates.
This document discusses employee engagement in the public sector. It begins by defining employee engagement as an emotional connection employees feel toward their organization that influences them to work harder. The document then outlines challenges to engagement for public sector employers, such as negative media coverage and criticism of government. It summarizes the results of an IPMA-HR survey that found only 47% of public employees are engaged. Key drivers of engagement included feeling a sense of accomplishment and being focused on serving the public with integrity. The document concludes by discussing ways to improve engagement, such as feeling valued, having clear goals, and recognition.
Presentation conducted in March 2011 in Sydney covering the topic of Loyalty based on two bits of research - Qualitative research conducted by the Ipsos Mackay team and quantitative research conducted by the Ipsos Loyalty team
Growing Customer Relationships with Email MarketingChris Sietsema
Learn how email marketing can be utilized to create, maintain and grow relationships with customers. Basic email marketing concepts as well as lifecycle marketing, predictive modeling and business intelligence practices are explored.
This document summarizes an event focused on data, demographics, and direct marketing. It includes presentations from three speakers on using customer data and insights to grow businesses. Steffanie Biedler discusses engaging loyal customers to advocate for a business. Kelly Benish explains how big data can be harnessed nationally to drive local revenue through targeted questions. Neil Stout emphasizes that small, local customer data ("small data") can provide useful insights through database marketing and analysis of customer characteristics and purchasing behaviors. The event provides business owners information on listening to existing customers and leveraging various data sources to improve marketing.
The Art of Obtaining Referrals - presentation to the Association of Financial...Customer Return
This document outlines a seven-step process for obtaining referrals from clients. The steps are: 1) get independent feedback from clients on your value proposition and service quality, 2) plant seeds to make your business referrable, 3) acknowledge client fears about referrals, 4) fish for compliments and brainstorm referral opportunities, 5) get in the right mindset to ask for referrals, 6) pick the right moments to ask clients for referrals, and 7) choose referral opportunities wisely based on client loyalty. The presentation emphasizes having a systematic referral process, expecting to get referrals, focusing on building a more referrable business, and having more referral conversations with clients.
How to Build Your Business Through Client and Professional Referralsmarcstein
The document summarizes a presentation about building a business through client and professional referrals. The presentation emphasizes that people think more about themselves than a business's services. It encourages businesses to ensure prospects, clients, and peers think of them first and communicate their value compellingly. The presentation also stresses that referrals, especially from trusted advisors, are much more likely to engage with a business than cold contacts. It provides tips for businesses to get referrals from clients by "earning the right" and from other professionals by always helping the referrer.
This document discusses implementing referral systems to grow a business through word-of-mouth recommendations from existing satisfied customers. It recommends asking customers to refer others who are similar to them and may also benefit from the business's products or services. Some key strategies include thanking top customers, explaining who may benefit and offering them something of value to pass on to referrals. Having incentives, contests and making the ask of customers on a regular basis can lead to an ongoing flow of new business from referrals. Referral-generated customers tend to spend more and remain customers longer. The document provides several examples and encourages the reader to start their own referral system right away to see results.
Mastering Local SEO for Service Businesses in the AI Era"" is tailored specifically for local service providers like plumbers, dentists, and others seeking to dominate their local search landscape. This session delves into leveraging AI advancements to enhance your online visibility and search rankings through the Content Factory model, designed for creating high-impact, SEO-driven content. Discover the Dollar-a-Day advertising strategy, a cost-effective approach to boost your local SEO efforts and attract more customers with minimal investment. Gain practical insights on optimizing your online presence to meet the specific needs of local service seekers, ensuring your business not only appears but stands out in local searches. This concise, action-oriented workshop is your roadmap to navigating the complexities of digital marketing in the AI age, driving more leads, conversions, and ultimately, success for your local service business.
Key Takeaways:
Embrace AI for Local SEO: Learn to harness the power of AI technologies to optimize your website and content for local search. Understand the pivotal role AI plays in analyzing search trends and consumer behavior, enabling you to tailor your SEO strategies to meet the specific demands of your target local audience. Leverage the Content Factory Model: Discover the step-by-step process of creating SEO-optimized content at scale. This approach ensures a steady stream of high-quality content that engages local customers and boosts your search rankings. Get an action guide on implementing this model, complete with templates and scheduling strategies to maintain a consistent online presence. Maximize ROI with Dollar-a-Day Advertising: Dive into the cost-effective Dollar-a-Day advertising strategy that amplifies your visibility in local searches without breaking the bank. Learn how to strategically allocate your budget across platforms to target potential local customers effectively. The session includes an action guide on setting up, monitoring, and optimizing your ad campaigns to ensure maximum impact with minimal investment.
More Related Content
Similar to Rosemary Smith of Opt-4's Data Permissions presentation at the Dovetail User Group 2014
Dear Marketers, How Badly Do You Know Me!Ann Wuyts
Marketers do not understand consumers' concerns regarding consent. As it comes to data privacy and opt in to receiving marketing communications, marketers underestimate by up to 100% all our areas of concern. However, they also underestimate our willingness to (re)opt-in to some of their lists - if there's value in return, of course.
(tldr summary of 'Marketers underestimate our trust issues' at http://www.keek.be/2014/marketers-underestimate-our-trust-issues/ )
Chamber Customer Service August PresentationTheChamber
The document discusses the importance of fast customer service and response times for generating revenue. It provides tips for streamlining processes, giving partial answers to customers, tracking response times, and eliminating roadblocks to provide fast customer service. It also covers best practices for interacting with and serving customers, including using clear language, bending policies respectfully for good customers, and building rapport to turn difficult customers into loyal buyers. The overall message is that fast customer service response times are important for revenue and that focusing on continuous improvement can help organizations provide better service.
Why Great Customer Service is Worth ItSurveyMonkey
This document discusses using Net Promoter Score (NPS) to track customer loyalty and satisfaction. NPS measures customers on a scale of 0 to 10 based on how likely they would recommend a company. Scores from 0-6 are detractors, 7-8 are passives, and 9-10 are promoters. The overall NPS is a number from -100 to 100 that indicates customer loyalty. Tracking NPS before and after purchases or service can provide insights. Embedding NPS surveys on websites and measuring loyalty across touchpoints can help improve the customer experience. Companies with high NPS grow faster than competitors.
- Zappos is an online retailer founded in 1999 that sells clothing, shoes and accessories and prioritizes customer service. It has over 1,000 brands and ships orders quickly with free shipping and returns.
- Zappos has a strong culture focused on its 10 core values like delivering wow through service, embracing change and having fun. It aims to deliver happiness to both customers and employees.
- The company has experienced rapid growth in sales and repeat customers due to its excellent customer service and culture. Over time, more customers buy more often from Zappos.
Advanced Practice Nurse Job Search Strategy For SuccessJill Gilliland
The document provides advice and strategies for advanced practice nurses seeking new job opportunities. It discusses researching desired work environments and personal goals, building an effective resume, networking, preparing for interviews by researching employers and common questions, negotiating salary effectively, and using recruiters to help navigate the job search process. Key points include researching hospitals and units of interest online, asking questions to learn about opportunities rather than just salary, and recognizing that recruiters can help negotiate offers and guide candidates through applying and interviewing.
In this WordStream webinar, learn how "happy juice" marketing can help break through your audience's indifference and drive better results from your sales and marketing efforts.
Join small business guru and Google AdWords expert Perry Marshall, as he shares what the happy juice principle is and how it can help drive stronger connections with your audience. Then, get real business examples from WordStream's Marketing Director Amber Stevens and see how happy juice enables you to capture more leads and convert them to sales!
You'll learn how to create the following:
-Paid search ads with killer click-through rates
-Emails with sky-high open rates
-Engaging blog posts with shares & comments
-And much more!
Visit www.wordstream.com for more information.
A simple way to get more referrals for your businessDeb Brown
Referrals are an easy and powerful way to grow your business. You can be strategic by developing a list of 25 referral partners and connecting with them consistently.
Locals Love Us Entrepreneurial Mindset AcademyNathan Schock
On May 5, 2016, I spoke at the Entrepreneurial Mindset Academy on the campus of Augustana University. The course is a partnership between Augustana and the Zeal Center for Innovation and Entrepreneurship. For more information, see http://www.augie.edu/center-innovation-and-entrepreneurship/entrepreneurial-mindset-academy
1. The document discusses marketing concepts like understanding customer needs and creating value exchanges to meet those needs. It also covers product flow, ensuring customers move through the different stages from understanding to taking action.
2. Conversion rate is discussed as getting customers to "jump" from one process to the next. Common causes of low conversion like confusion, distraction, and friction are explained.
3. The document presents AIESEC's leadership development model, which aims to cultivate 4 leadership qualities through their programs: lead change, collaborate, empower, and transform. Analyzing customer flow is suggested to identify problems lowering conversion rates.
This document discusses employee engagement in the public sector. It begins by defining employee engagement as an emotional connection employees feel toward their organization that influences them to work harder. The document then outlines challenges to engagement for public sector employers, such as negative media coverage and criticism of government. It summarizes the results of an IPMA-HR survey that found only 47% of public employees are engaged. Key drivers of engagement included feeling a sense of accomplishment and being focused on serving the public with integrity. The document concludes by discussing ways to improve engagement, such as feeling valued, having clear goals, and recognition.
Presentation conducted in March 2011 in Sydney covering the topic of Loyalty based on two bits of research - Qualitative research conducted by the Ipsos Mackay team and quantitative research conducted by the Ipsos Loyalty team
Growing Customer Relationships with Email MarketingChris Sietsema
Learn how email marketing can be utilized to create, maintain and grow relationships with customers. Basic email marketing concepts as well as lifecycle marketing, predictive modeling and business intelligence practices are explored.
This document summarizes an event focused on data, demographics, and direct marketing. It includes presentations from three speakers on using customer data and insights to grow businesses. Steffanie Biedler discusses engaging loyal customers to advocate for a business. Kelly Benish explains how big data can be harnessed nationally to drive local revenue through targeted questions. Neil Stout emphasizes that small, local customer data ("small data") can provide useful insights through database marketing and analysis of customer characteristics and purchasing behaviors. The event provides business owners information on listening to existing customers and leveraging various data sources to improve marketing.
The Art of Obtaining Referrals - presentation to the Association of Financial...Customer Return
This document outlines a seven-step process for obtaining referrals from clients. The steps are: 1) get independent feedback from clients on your value proposition and service quality, 2) plant seeds to make your business referrable, 3) acknowledge client fears about referrals, 4) fish for compliments and brainstorm referral opportunities, 5) get in the right mindset to ask for referrals, 6) pick the right moments to ask clients for referrals, and 7) choose referral opportunities wisely based on client loyalty. The presentation emphasizes having a systematic referral process, expecting to get referrals, focusing on building a more referrable business, and having more referral conversations with clients.
How to Build Your Business Through Client and Professional Referralsmarcstein
The document summarizes a presentation about building a business through client and professional referrals. The presentation emphasizes that people think more about themselves than a business's services. It encourages businesses to ensure prospects, clients, and peers think of them first and communicate their value compellingly. The presentation also stresses that referrals, especially from trusted advisors, are much more likely to engage with a business than cold contacts. It provides tips for businesses to get referrals from clients by "earning the right" and from other professionals by always helping the referrer.
This document discusses implementing referral systems to grow a business through word-of-mouth recommendations from existing satisfied customers. It recommends asking customers to refer others who are similar to them and may also benefit from the business's products or services. Some key strategies include thanking top customers, explaining who may benefit and offering them something of value to pass on to referrals. Having incentives, contests and making the ask of customers on a regular basis can lead to an ongoing flow of new business from referrals. Referral-generated customers tend to spend more and remain customers longer. The document provides several examples and encourages the reader to start their own referral system right away to see results.
Similar to Rosemary Smith of Opt-4's Data Permissions presentation at the Dovetail User Group 2014 (20)
Mastering Local SEO for Service Businesses in the AI Era"" is tailored specifically for local service providers like plumbers, dentists, and others seeking to dominate their local search landscape. This session delves into leveraging AI advancements to enhance your online visibility and search rankings through the Content Factory model, designed for creating high-impact, SEO-driven content. Discover the Dollar-a-Day advertising strategy, a cost-effective approach to boost your local SEO efforts and attract more customers with minimal investment. Gain practical insights on optimizing your online presence to meet the specific needs of local service seekers, ensuring your business not only appears but stands out in local searches. This concise, action-oriented workshop is your roadmap to navigating the complexities of digital marketing in the AI age, driving more leads, conversions, and ultimately, success for your local service business.
Key Takeaways:
Embrace AI for Local SEO: Learn to harness the power of AI technologies to optimize your website and content for local search. Understand the pivotal role AI plays in analyzing search trends and consumer behavior, enabling you to tailor your SEO strategies to meet the specific demands of your target local audience. Leverage the Content Factory Model: Discover the step-by-step process of creating SEO-optimized content at scale. This approach ensures a steady stream of high-quality content that engages local customers and boosts your search rankings. Get an action guide on implementing this model, complete with templates and scheduling strategies to maintain a consistent online presence. Maximize ROI with Dollar-a-Day Advertising: Dive into the cost-effective Dollar-a-Day advertising strategy that amplifies your visibility in local searches without breaking the bank. Learn how to strategically allocate your budget across platforms to target potential local customers effectively. The session includes an action guide on setting up, monitoring, and optimizing your ad campaigns to ensure maximum impact with minimal investment.
Title: Making Money the Easy Way: A Quick Guide to Generating IncomeWilliamZinsmeister
Welcome to "Making Money the Easy Way: A Quick Guide to Generating Income." This book is designed to provide you with practical, actionable strategies to generate income with minimal effort. Whether you’re looking to supplement your current income or create a full-time revenue stream, this guide covers a variety of methods to help you achieve your financial goals. We will explore opportunities available online, various investment strategies, profitable side hustles, creative approaches, and essential financial tips to ensure sustainable income growth.
From Hope to Despair The Top 10 Reasons Businesses Ditch SEO Tactics.pptxBoston SEO Services
From Hope to Despair: The Top 10 Reasons Businesses Ditch SEO Tactics
Are you tired of seeing your business's online visibility plummet from hope to despair? When it comes to SEO tactics, many businesses find themselves grappling with challenges that lead them to abandon their strategies altogether. In a digital landscape that's constantly evolving, staying on top of SEO best practices is crucial to maintaining a competitive edge.
In this blog, we delve deep into the top 10 reasons why businesses ditch SEO tactics, uncovering the pain points that may resonate with you:
1. Algorithm Changes: The ever-changing algorithms can leave businesses feeling like they're chasing a moving target. Search engines like Google frequently update their algorithms to improve user experience and provide more relevant search results. However, these updates can significantly impact your website's visibility and ranking if you're not prepared.
2. Lack of Results: Investing time and resources without seeing tangible results can be disheartening. The absence of immediate results often leads businesses to lose faith in their SEO strategies. It's important to remember that SEO is a long-term game that requires patience and consistent effort.
3. Technical Challenges: From site speed issues to complex metadata implementation, technical hurdles can be daunting. Overcoming these challenges is crucial for SEO success, as technical issues can hinder your website's performance and user experience.
4. Keyword Competition: Fierce competition for top keywords can make it hard to rank effectively. Businesses often struggle to find the right balance between targeting high-traffic keywords and finding less competitive, niche keywords that can still drive significant traffic.
5. Lack of Understanding of SEO Basics: Many businesses dive into the complex world of SEO without fully grasping the fundamental principles. This lack of understanding can lead to several issues:
Keyword Awareness: Failing to recognize the importance of keyword research and targeting the right keywords in content.
On-Page Optimization: Ignorance regarding crucial on-page elements such as meta tags, headers, and content structure.
Technical SEO Best Practices: Overlooking essential aspects like site speed, mobile responsiveness, and crawlability.
Backlinks: Not understanding the value of high-quality backlinks from reputable sources.
Analytics: Failing to track and analyze data prevents businesses from optimizing their SEO efforts effectively.
6. Unrealistic Expectations and Timeframe: Entrepreneurs often fall prey to the allure of quick fixes and overnight success. Unrealistic expectations can overshadow the reality of the time and effort needed to see tangible results in the highly competitive digital landscape. SEO is a long-term strategy, and setting realistic goals is crucial for success.
#SEO #DigitalMarketing #BusinessGrowth #OnlineVisibility #SEOChallenges #BostonSEO
Boost Your Instagram Views Instantly Proven Free Strategies.InstBlast Marketing
Supercars use advanced materials and tech for top-speed performance. Join Performance Car Exclusive to experience driving excellence.
https://instblast.com/instagram/free-instagram-views
We’ve entered a new era in digital. Search and AI are colliding, in more ways than one. And they all have major implications for marketers.
• SEOs now use AI to optimize content.
• Google now uses AI to generate answers.
• Users are skipping search completely. They can now use AI to get answers. So AI has changed everything …or maybe not. Our audience hasn’t changed. Their information needs haven’t changed. Their perception of quality hasn’t changed. In reality, the most important things haven’t changed at all. In this session, you’ll learn the impact of AI. And you’ll learn ways that AI can make us better at the classic challenges: getting discovered, connecting through content and staying top of mind with the people who matter most. We’ll use timely tools to rebuild timeless foundations. We’ll do better basics, but with the most advanced techniques. Andy will share a set of frameworks, prompts and techniques for better digital basics, using the latest tools of today. And in the end, Andy will consider - in a brief glimpse - what might be the biggest change of all, and how to expand your footprint in the new digital landscape.
Key Takeaways:
How to use AI to optimize your content
How to find topics that algorithms love
How to get AI to mention your content and your brand
The advent of AI offers marketers unprecedented opportunities to craft personalized and engaging customer experiences, evolving customer engagements from one-sided conversations to interactive dialogues. By leveraging AI, companies can now engage in meaningful dialogues with customers, gaining deep insights into their preferences and delivering customized solutions.
Susan will present case studies illustrating AI's application in enhancing customer interactions across diverse sectors. She'll cover a range of AI tools, including chatbots, voice assistants, predictive analytics, and conversational marketing, demonstrating how these technologies can be woven into marketing strategies to foster personalized customer connections.
Participants will learn about the advantages and hurdles of integrating AI in marketing initiatives, along with actionable advice on starting this transformation. They will understand how AI can automate mundane tasks, refine customer data analysis, and offer personalized experiences on a large scale.
Attendees will come away with an understanding of AI's potential to redefine marketing, equipped with the knowledge and tactics to leverage AI in staying competitive. The talk aims to motivate professionals to adopt AI in enhancing their CX, driving greater customer engagement, loyalty, and business success.
Boost Your Instagram Views Instantly Proven Free Strategies.pptxInstBlast Marketing
Join Performance Car Exclusive to drive the finest supercars, engineered with advanced materials and cutting-edge technology for peak performance.
https://instblast.com/instagram/free-instagram-views
Empowering Influencers: The New Center of Brand-Consumer Dynamics
In the current market landscape, establishing genuine connections with consumers is crucial. This presentation, "Empowering Influencers: The New Center of Brand-Consumer Dynamics," explores how influencers have become pivotal in shaping brand-consumer relationships. We will examine the strategic use of influencers to create authentic, engaging narratives that resonate deeply with target audiences, driving success in the evolved purchase funnel.
From Subreddits To Search: Maximizing Your Brand's Impact On RedditSearch Engine Journal
The search landscape is undergoing a seismic shift, and Reddit is at the epicenter. Google's Helpful Content Update and its $60 million deal with Reddit, coupled with OpenAI's partnership, have catapulted Reddit's real-time content to unprecedented heights.
Check out this insightful webinar exploring the newfound importance of Reddit in the digital marketing landscape. Learn how these changes make Reddit an essential platform for getting your brand and content in front of evolving search audiences.
You’ll hear:
- The evolution of Reddit as a major influencer on SERPS over the years.
- The impact of recent changes and partnerships on Reddit’s place in search.
- A comprehensive look at Reddit, how it works, and how to approach it.
- Unique engagement opportunities presented by Reddit.
With Brent Csutoras, a Reddit expert with over 18 years of experience on the platform, we’ll delve into the intricacies of Reddit's communities, known as Subreddits, and how to leverage their power without compromising authenticity or violating community guidelines in the age of AI-driven search experiences.
Don't miss this opportunity to stay ahead of the curve and leverage Reddit for your brand's success.
Basic Management Concepts., “Management is the art of getting things done thr...DilanThennakoon
The managers achieve organizational objectives by getting work from
others and not performing in the tasks themselves.
Management is an art and science of getting work done through people.
It is the process of giving direction and controlling the various activities
of the people to achieve the objectives of an organization Management is a universal process in all organized, social and economic activities. Wherever
there is human activity there is management.
Management is a vital aspect of the economic life of man, which is an organized group activity. A
central directing and controlling agency is indispensable for a business concern. The productive
resources –material, labour, capital etc. are entrusted to the organizing skill, administrative ability
and enterprising initiative of the management. Thus, management provides leadership to a
business enterprise. Without able managers and effective managerial leadership the resources of
production remain merely resources and never become production. Management occupies such an
important place in the modern world that the welfare of the people and the destiny of the country
are very much influenced by it.
1.2 MEANING OF MANAGEMENT
Management is a technique of extracting work from others in an integrated and co-ordinated
manner for realizing the specific objectives through productive use of material resources.
Mobilising the physical, human and financial resources and planning their utilization for business
operations in such a manner as to reach the defined goals can be benefited to as management.
1.3 DEFINITION OF MANAGEMENT
Management may be defined in many different ways. Many eminent authors on the subject have
defined the term "management". Some of these definitions are reproduced below:
In the words of George R Terry - "Management is a distinct process consisting of planning,
organising, actuating and controlling performed to determine and accomplish the objectives by the
use of people and resources".
According to James L Lundy - "Management is principally the task of planning, co¬ordinating,
motivating and controlling the efforts of others towards a specific objective",
In the words of Henry Fayol - "To manage is to forecast and to plan, to organise, to command, to
co-ordinate and to control".
According to Peter F Drucker - "Management is a multipurpose organ that manages a business and
manages managers and manages worker and work".
In the words of J.N. Schulze - "Management is the force which leads, guides and directs an
organisation in the accomplishment of a pre-determined object".
In the words of Koontz and O'Donnel - "Management is defined as the creation and maintenance
of an internal environment in an enterprise where individuals working together in groups can
perform efficiently and effectively towards the attainment of group goals".
According to Ordway Tead - "Management is the process and agency which directs and guides the
operations of an organisation in realising of established aim
What Software is Used in Marketing in 2024.Ishaaq6
This paper explores the diverse landscape of marketing software, examining its pivotal role in modern marketing strategies. It provides a comprehensive overview of various types of marketing software tools and platforms essential for enhancing efficiency, optimizing campaigns, and achieving business objectives. Key categories discussed include email marketing software, social media management tools, content management systems (CMS), customer relationship management (CRM) software, search engine optimization (SEO) tools, and marketing automation platforms.
The paper delves into the functionalities, benefits, and examples of each type of software, highlighting their unique contributions to effective marketing practices. It explores the importance of integration and automation in maximizing the impact of these tools, addressing challenges and strategies for seamless implementation across different marketing channels.
Furthermore, the paper examines emerging trends in marketing software, such as AI and machine learning applications, personalization strategies, predictive analytics, and the ethical considerations surrounding data privacy and consumer rights. Case studies illustrate real-world applications and success stories of businesses leveraging marketing software to achieve significant outcomes in their marketing campaigns.
In conclusion, this paper provides valuable insights into the evolving landscape of marketing technology, emphasizing the transformative potential of software solutions in driving innovation, efficiency, and competitive advantage in today's dynamic marketplace.
This description outlines the scope, structure, and focus of the paper, giving readers a clear understanding of what to expect and why the topic of marketing software is important and relevant in contemporary marketing practices.
Breaking Silos To Break Bank: Shattering The Divide Between Search And SocialNavah Hopkins
At Mozcon 2024 I shared this deck on bridging the divide between search and social. We began by acknowledging that search-first marketers are used to different rules of engagement than social marketers. We also looked at how both channels treat creative, audiences, bidding/budgeting, and AI. We finished by going through how they can win together including UTM audits, harvesting comments from both to inform creative, and allowing for non-login forums to be part of your marketing strategy.
I themed this deck using Baldur's Gate 3 characters: Gale as Search and Astarion as Social
Mastering Local SEO for Service Businesses in the AI Era"" is tailored specifically for local service providers like plumbers, dentists, and others seeking to dominate their local search landscape. This session delves into leveraging AI advancements to enhance your online visibility and search rankings through the Content Factory model, designed for creating high-impact, SEO-driven content. Discover the Dollar-a-Day advertising strategy, a cost-effective approach to boost your local SEO efforts and attract more customers with minimal investment. Gain practical insights on optimizing your online presence to meet the specific needs of local service seekers, ensuring your business not only appears but stands out in local searches. This concise, action-oriented workshop is your roadmap to navigating the complexities of digital marketing in the AI age, driving more leads, conversions, and ultimately, success for your local service business.
Key Takeaways:
Embrace AI for Local SEO: Learn to harness the power of AI technologies to optimize your website and content for local search. Understand the pivotal role AI plays in analyzing search trends and consumer behavior, enabling you to tailor your SEO strategies to meet the specific demands of your target local audience. Leverage the Content Factory Model: Discover the step-by-step process of creating SEO-optimized content at scale. This approach ensures a steady stream of high-quality content that engages local customers and boosts your search rankings. Get an action guide on implementing this model, complete with templates and scheduling strategies to maintain a consistent online presence. Maximize ROI with Dollar-a-Day Advertising: Dive into the cost-effective Dollar-a-Day advertising strategy that amplifies your visibility in local searches without breaking the bank. Learn how to strategically allocate your budget across platforms to target potential local customers effectively. The session includes an action guide on setting up, monitoring, and optimizing your ad campaigns to ensure maximum impact with minimal investment.
3. 49% would tick to opt out of
communications
If asked for your permission like this, would you tick the box?
We have some great offers and promotions that we’d like to tell you about, but please tick the box if you would
prefer not to receive them from The ABC Household Name
Overall (1175). Source: fast.MAP online survey February 2014
4. 29% would tick to opt-in to
communications
If asked for your permission like this, would you tick the box?
The ABC Household Name Company would like to keep you up to date with the latest special offers and
promotions. Please tick here if you would like to receive these
Overall (1175). Source: fast.MAP online survey February 2014
5. Incremental Permission Value (IPV)
• Average annual contacts per
new record with permission
• Average response per
contact
• Average additional/revenue
per contact
7. 14 attributes
Clear
Trustworthy
Honest
Flexible
Appealing
Inviting
Reassured
Gives
confidence
Rewarding
I’m in control
Welcoming
Values me
Gives me choice
My data will be
safe
8. Each statement is evaluated as follows …
Compared to
Data Permissions Benchmark
Would respondents consent
Example
Clear 90-100%
Trustworthy 90-100%
Honest 90-100%
Flexible 50-60%
Appealing 90-100%
Inviting 40-50%
Reassured 80-90%
Gives confidence 60-70%
Rewarding 10-20%
I’m in control 90-100%
Welcoming 90-100%
Values me 90-100%
Gives me choice 50-60%
My data will be safe 60-70%
Yes 53%
This indicates this is one of the
top performing statements in this
area (in the top 10%)
9. Can easily change contact
preference
Choice to opt out of future
emails
Ability to unsubscribe at
any time
Clear information. Only
asked for email address
clearly gives me the
option to choose
Relaxed style. Honest
polite and stating what they
want to contact me about
reasoning.
10. NIo dchoisiceli okf ehodw …contacted.
We have too many
unsolicited phone calls
Abruptness and
impersonal
Basically intrusive and a
cheap way of
advertising.
half the unsubscribe links don`t
actually work
A bit Smarmy
I have not been considered
It was too broad -
when and where and
how often would they
contact me?
11. I disliked… Once you`re on the list never
get off, like hell on a
roundabout
No choice of how contacted.
We have too many
unsolicited phone calls
Carefully selected on what basis?
Carefully to ensure customer interest
or carefully to maximise advertising
reach / revenue for the partners?
I don`t want my
details passed
around for money
cobblers, all it means is they are going to sell
my details
Carefully selected –
you must be joking
12. % opt-in?
“We’d like to keep you informed by email
about our future offers and new product
launches. Please tick this box to let us know
that you are happy for us to do this
(Don’t forget, you can change your contact
preferences at any time by logging into your
account or by using the unsubscribe links
which you will find on all our emails)”
13. 66%
“We’d like to keep you informed by email
about our future offers and new product
launches. Please tick this box to let us know
that you are happy for us to do this
(Don’t forget, you can change your contact
preferences at any time by logging into your
account or by using the unsubscribe links
which you will find on all our emails)”
14. 66%
“We’d like to keep you informed by email
about our future offers and new product
launches. Please tick this box to let us know
that you are happy for us to do this
(Don’t forget, you can change your contact
preferences at any time by logging into your
account or by using the unsubscribe links
which you will find on all our emails)”
Clear 0.98
Gives me choice 1.07
Honest 0.96
I’m in control 1.11
Inviting 0.94
Trustworthy 0.92
Welcoming 0.96
Appealing 0.91
My data will be safe 0.90
Values me 0.97
Reassured 0.96
Gives confidence 1.03
Rewarding 0.94
Flexible 1.1
Yes 66%
15. fast-track effective
data permission statements through a
reliable research benchmark
Media Benchmark
September 2014
Supported by:
16. “Want to be the first to hear the latest from all our best
writers? Like free competitions with mega prizes? How
about exclusive deals on a bunch of stuff and vouchers
to spend in your favourite stores? So what are you
waiting for? Fill in your email address here and get even
more from the Magazine:
Email address ………………………………………………”
Source: fast.MAP online survey August 2014
17. 27%
“Want to be the first to hear the latest
from all our best writers? Like free
competitions with mega prizes? How
about exclusive deals on a bunch of stuff
and vouchers to spend in your favourite
stores? So what are you waiting for? Fill
in your email address here and get even
more from the Magazine:
Email address
………………………………………………”
Clear <10%
Trustworthy <10%
Honest <10%
Flexible 30-40%
Appealing 40-50%
Inviting <10%
Reassured <10%
Gives confidence <10%
Rewarding 80-90%
I’m in control <10%
Welcoming <10%
Values me <10%
Gives me choice <10%
My data will be safe <10%
Yes 27%
Source: fast.MAP online survey August 2014
18. 27%
“Want to be the first to hear the latest
from all our best writers? Like free
competitions with mega prizes? How
about exclusive deals on a bunch of stuff
and vouchers to spend in your favourite
stores? So what are you waiting for? Fill
in your email address here and get even
more from the Magazine:
Email address
………………………………………………”
Clear <10%
Trustworthy <10%
Honest <10%
Flexible 30-40%
Appealing 40-50%
Inviting <10%
Reassured <10%
Gives confidence <10%
Rewarding 80-90%
I’m in control <10%
Welcoming <10%
Values me <10%
Gives me choice <10%
My data will be safe <10%
Yes 27%
‘“Percentile range” – Indicates how well a statements attribute performs in relation to other statements
e.g. if in 90-100% range it is in the top 10% of statements for that attribute.’
Source: fast.MAP online survey August 2014
19. “The Magazine Group has exciting offers on all
our magazines that you should hear about. We
have some great titles (check them out here) so
if you would like to know more please tick the
boxes below.
Tell me more by email □ or by SMS □”
Source: fast.MAP online survey August 2014
20. 44%
“The Magazine Group has exciting offers
on all our magazines that you should
hear about. We have some great titles
(check them out here) so if you would
like to know more please tick the boxes
below.
Tell me more by email □ or by SMS □”
Clear 70-80%
Trustworthy 20-30%
Honest 30-40%
Flexible 90-100%
Appealing 60-70%
Inviting 40-50%
Reassured 60-70%
Gives confidence 30-40%
Rewarding 60-70%
I’m in control 80-90%
Welcoming 20-30%
Values me 30-40%
Gives me choice 70-80%
My data will be safe 50-60%
Yes 44%
Source: fast.MAP online survey August 2014
21. 44%
“The Magazine Group has exciting offers
on all our magazines that you should
hear about. We have some great titles
(check them out here) so if you would
like to know more please tick the boxes
below.
Tell me more by email □ or by SMS □”
Clear 70-80%
Trustworthy 20-30%
Honest 30-40%
Flexible 90-100%
Appealing 60-70%
Inviting 40-50%
Reassured 60-70%
Gives confidence 30-40%
Rewarding 60-70%
I’m in control 80-90%
Welcoming 20-30%
Values me 30-40%
Gives me choice 70-80%
My data will be safe 50-60%
Yes 44%
Source: fast.MAP online survey August 2014
22. “How the News Organisation looks after your data
We go the extra mile to ensure that your personal
information is kept secure and we have specialists
who are dedicated to keeping it safe. We promise
we will not release it for other companies to use
but we’d like your permission to keep in touch
and tell you about our special offers. Is that okay?
Yes please, keep me informed □ “
Source: fast.MAP online survey August 2014
23. 43%
“How the News Organisation looks after your
data
We go the extra mile to ensure that your
personal information is kept secure and we
have specialists who are dedicated to
keeping it safe. We promise we will not
release it for other companies to use but
we’d like your permission to keep in touch
and tell you about our special offers. Is that
okay?
Yes please, keep me informed □ “
Clear 90-100%
Trustworthy 80-90%
Honest 70-80%
Flexible 70-80%
Appealing 90-100%
Inviting 50-60%
Reassured 90-100%
Gives confidence 90-100%
Rewarding 40-50%
I’m in control 90-100%
Welcoming 70-80%
Values me 90-100%
Gives me choice 60-70%
My data will be safe 90-100%
Yes 43%
‘“Percentile range” – Indicates how well a statements attribute performs in relation to other statements
e.g. if in 90-100% range it is in the top 10% of statements for that attribute.’
Source: fast.MAP online survey August 2014
24. 43%
“How the News Organisation looks after your
data
We go the extra mile to ensure that your
personal information is kept secure and we
have specialists who are dedicated to
keeping it safe. We promise we will not
release it for other companies to use but
we’d like your permission to keep in touch
and tell you about our special offers. Is that
okay?
Yes please, keep me informed □ “
Clear 90-100%
Trustworthy 80-90%
Honest 70-80%
Flexible 70-80%
Appealing 90-100%
Inviting 50-60%
Reassured 90-100%
Gives confidence 90-100%
Rewarding 40-50%
I’m in control 90-100%
Welcoming 70-80%
Values me 90-100%
Gives me choice 60-70%
My data will be safe 90-100%
Yes 43%
‘“Percentile range” – Indicates how well a statements attribute performs in relation to other statements
e.g. if in 90-100% range it is in the top 10% of statements for that attribute.’
Source: fast.MAP online survey August 2014
25. Improving permission statements
Opt-4 commentary
1. If the data is not to be shared say so (not saying so can
make people suspicious and hesitant).
1. Give a bit more detail on what “future offers and new
product launches” might be and what the data will be
used for
2. Say that their privacy is important to you
3. Tell them that their data will be secure
4. Strengthen the wording around what the brand stands
for and how you are much better than others in your
field
26.
27.
28.
29.
30.
31. • Regulation not Directive
means much less “wriggle
room”
• Introduces the “right to
erasure”
• Data Protection Officers
compulsory if processing
more than 5,000 records pa
or sensitive data
32. “specific, informed and
explicit indication of his
or her wishes by which
the data subject, either
by a statement or by a
clear affirmative action
signifies agreement”
• Opt-in consent across the
board; purpose limited.
Significant record keeping
required
• Processing for “Legitimate
Interests” allowed by data
controller and third parties
for postal marketing, B2B
and using “public” data
33.
34. “any form of automated
processing of personal data
intended to evaluate certain
personal aspects….or to analyse
of predict…performance at
work, economic situation,
location, health, personal
preferences, reliability or
behaviour”
• Minimum requirement to provide “information about the
existence of profiling”
• Some profiling may need opt-in
35. • Compulsory breach
notification “without undue
delay”
• Register of breaches
• Significant documentation
requirements
• Fines up to E100m or 5% of
global turnover
36. • Currently ICO
cannot take direct
action against
Dovetail for
breaches
37. • Under the
Regulation
processors will
become jointly
liable for breaches
JM
Opt-out gives you a 50% chance of getting permission
Slightly more permission from women than men with opt-out
========== JM SO WHAT ABOUT OPT-IN
JM
Opt-in delivers less than 30% permission
Goes up to 35% for 45-54 age band
WALES HAS HIGHEST REFUSAL RATE!
====================RS TITLE OUR CUSTOMERS LOVE HEARING FROM US
JM RESPONSE CHANNEL CHOICE
Built by fast.MAP and OPT-4 to fast-track the creation of effective data permission statements through a reliable research bench-mark
Thousands of responses evaluated to a wide range
of opt-in permission statements
fast.MAP asked;
Would respondents consent?
And…why?