Douglas Morales-Gagnon has over 5 years of experience in loss prevention and asset protection, including as a Loss Prevention Service Ambassador at Nordstrom and an Asset Protection Agent at Rite Aid. He has strong skills in CCTV systems, report writing, and incident documentation. As an Ambassador, he conducted sensor audits, called out shoplifters, and assisted with detentions. As an Agent, he protected store assets, conducted audits, apprehended shoplifters working with law enforcement, and helped reduce store shrinkage through shortage prevention programs. He has a Bachelor's degree in Criminal Justice.

1. DOUGLAS MORALES-GAGNON
Los Angeles, CA 90034
SUMMARY OF SKILLS
 Operational knowledge of CCTV system (including PTZ, DVR, Victor)
 Strong report writing and communication skills
 Asset Protection Information System (APIS) incident writing experience
RELATED WORK EXPERIENCE
Nordstrom San Francisco, CA
Loss Prevention Service Ambassador April 2015 – June 2016
 Conduct sensor audits on merchandise and report to department managers and LP Agent
 Compile sensor audit stats from ambassadors and send out a Sensor Audit Weekly Recap to
appropriate personnel
 Coach and inform sales associates about suspicious ORC groups and individuals conducting theft
and/or fraud against the company and what actions to take when observed in our store via SAM’s
 Open and close the store, arm and disarm the store to ensure the building and assets are secured
 Write reports regarding losses and recoveries of merchandise (Shoplift Without Arrest’s)
 Assist Loss Prevention Agents in the detention room during detainment of subjects
 Greet customers and remove forgotten sensor tags (on behalf of cashier) upon activation of EAS
 Call out customers that display suspicious shoplifting indicators
 Provide customer service and a presence, per LP Agents request, to deter theft
 Conduct Overnight Access Security Reviews; enter Alarm Breaks into APIS
 Since hired, approximately 50 call outs have led to arrests (by an LP agent)
 Train newly hired LP Service Ambassadors on shoplift indicators, log documentation, and best
way to prevent theft and deter shoplifters through customer service
 Perform random sensor audit checks (blitz) in different departments to ensure the merchandise is
properly safeguarded; report to appropriate department managers the results of daily audit checks
 Generate leads that pertain to internal investigations and escalate to appropriate channels; partner
with investigator/agent to resolve internal investigations
Rite Aid Los Angeles, CA
Asset Protection Agent Aug 2012 – Apr 2015
 Protect company and store assets by enforcing loss prevention policies and procedures
 Inform and coach store associates on theft deterrence and to raise awareness of suspicious activity
 Maintain the physical security of store by conducting daily audit to ensure that door seals, closed
circuit television (CCTV), lighting and locks are functioning properly
 Conduct Electronic Article Surveillance (EAS) and Bag check audits to prevent internal theft
 Recover merchandise by identifying, observing, and apprehending shoplifters and partnering with
law enforcement when necessary
 Communicate with district to inform agents about Organized Retail Crime (ORC) activity and
fraud
 Represent the company to law enforcement and to court for prosecution of shoplifters
 Responsible for promoting and monitoring shortage programs (e.g., Quantity Control Program)
and safeguards (e.g., Product Protection Devices) to prevent internal and external theft
 Highest civil demands, in terms of stats, within district for several consecutive months
 One of two agents responsible for helping reduce assigned store’s shrink from $157,000 to
$109,000 resulting in a decrease from 2.97% to 1.99%
 Utilized verbal de-escalation tactics to subdue shoplifters in a hands-off environment
 Received Asset Protection of the 4th Quarter; Awarded by Asset Protection District Manager
EDUCATION

2. Bachelor of Science in Criminal Justice
California State University, Los Angeles June 2012