Don't change my mindset, I'm not that open
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This document discusses adopting a DevOps culture and mindset. It outlines different types of resistance to change, including passive resistance, derision resistance, and active resistance. It recommends starting the change process with "change agents" who are open to new ideas and providing roles for resistors, like giving responsibility for risk analysis. The overall message is that resistance is natural but there are ways to address it by understanding different perspectives and creating conditions where all stakeholders can contribute.
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Don't change my mindset, I'm not that open
- 1. DON’T CHANGE MY MINDSET I AM NOT THAT OPEN Nick Barcet Alexis Monville
- 2. 2 Nick BARCET Alexis MONVILLE Director, Openstack Product Management Director, Improvement & Dissemination Red Hat Cloud Innovation Practice @nijaba @alexismonville @nijaba @alexismonville
- 3. HAVE YOU HEARD ABOUT DEVOPS? 3
- 4. 4 @nijaba @alexismonville Developers Operators
- 5. 5 @nijaba @alexismonville Developers Operators
- 6. 6 @nijaba @alexismonville Developers Operators CHANGE STABILITY
- 7. Timeline 7 @nijaba @alexismonville ‘09 Velocity 2009 Alspaw & Hamond talk 10 deployments a day at Flickr
- 9. Timeline 9 @nijaba @alexismonville ‘09 Velocity 2009 Alspaw & Hamond talk 10 deployments a day at Flickr ‘15 Openstack Summit
- 11. Timeline 11 @nijaba @alexismonville ‘01 ‘15‘09Agile Manifesto
- 12. Timeline 12 @nijaba @alexismonville ‘01 ‘15‘09Agile Manifesto‘96 eXtreme Programming
- 13. 13 @nijaba @alexismonville Developers Operators CHANGE STABILITY
- 14. 14 @nijaba @alexismonville Developers Operators CHANGE STABILITY
- 15. CULTURE 15
- 16. Organizations are more like this? 16 @nijaba @alexismonville
- 17. Or like this? 17 @nijaba @alexismonville
- 18. 18 @nijaba @alexismonville Product Proposing a radical collaboration model will not help
- 19. START WHERE THEY ARE! 19
- 20. Identify the value flow 20 @nijaba @alexismonville
- 21. Vision Stakeholders need to understand the global vision that will guide our decisions ● ambitious enough ● showing the value for the stakeholders ● connected to reality 21 @nijaba @alexismonville
- 22. 22 @nijaba @alexismonville The Director The Coach
- 23. Organize collaboration 23 @nijaba @alexismonville
- 24. Organize collaboration Who are my customers? Who are my providers? What defines the services/products that we provide? 24 @nijaba @alexismonville
- 25. For each provider 25 @nijaba @alexismonville Product Owner Coach
- 26. Product Owner mission Imagine that you are a PO at Amazon for a given functionality Listen Propose Gather all stakeholders (customer and provider) 26 @nijaba @alexismonville
- 27. Product Owner mission Output is ● a shared definition of your product, ● a shared understanding of the personas, ● a backlog of prioritized features, ● a definition of your interfaces in the value flow, ● and a definition of your metrics that enable [show|charge]back 27 @nijaba @alexismonville
- 28. DON’T CHANGE MY MINDSET I AM NOT THAT OPEN 28
- 29. FIRST THEY IGNORE YOU, THEN THEY LAUGH AT YOU, THEN THEY FIGHT YOU, THEN YOU WIN.Mahatma Gandhi 29 @nijaba @alexismonville
- 30. Understand your world passive resistance derision resistance active resistance change agent 30 @nijaba @alexismonville
- 31. All characters appearing in this work are fictitious. Any resemblance to real persons, living or dead, is purely coincidental. Of course…. 31 @nijaba @alexismonville
- 32. This is Henry Joe joins your meetings without actively participating… and accept the decisions without enforcing them… He is... 32 @nijaba @alexismonville
- 33. This is Beth She is looking for each possible loopholes… She is giving counter examples... She highlights how the change cannot apply to her work.... She warns about the risks for the whole organization… She is... 33 @nijaba @alexismonville
- 34. This is Bob He is taking people apart to make fun of what is being said… He finishes your sentences… He sends email to the group with dilbert cartoons… He is outwardly positive... He is... 34 @nijaba @alexismonville
- 35. This is Johanna She wants to understand your goal… She is asking questions about the current situation… She is proposing her support… She offers solutions to problems... She is... 35 @nijaba @alexismonville
- 36. People do change... 36 @nijaba @alexismonville
- 38. Passive Pair them with change agent… Coach a change agent on how to show results... 38 @nijaba @alexismonville
- 39. Derision Give her/him the responsibility to communicate about the team progress Coach personally on the objectives and how this could be an opportunity for her/him 39 @nijaba @alexismonville
- 40. Active Give her/him the responsibility for risk analysis and project retrospectives* Offer her/him a way to express his discontent and propose mitigation strategies *make her/him apply 6 thinking hats retrospective or pick another one from http://retrospectivewiki.org/index.php? title=6_Thinking_Hats_Retrospective 40 @nijaba @alexismonville
- 41. Change agent That’s who you start with… (S)He could be your Product Owner! 41 @nijaba @alexismonville
- 42. LET’S START THE JOURNEY! 42
- 43. There is always a way It’s only a matter of state of mind. Resistance is part of the game and provides the feedback that we need for the journey. It’s our role to adapt to these signals. 43 @nijaba @alexismonville
- 44. THANK YOU Nick Barcet Alexis Monville @nijaba @alexismonville
- 45. THANK YOU Red Hat Red Hat Red Hat @RedHatNews Red Hat channel