The document discusses ways to make parents from different cultural backgrounds feel more comfortable helping their children with literacy development. Person 1 responds that it is important to get to know families, their cultures, and expectations. Communication between families, teachers, and students is key. Interpreters can help with language barriers. Technology like iPads can translate directions. Person 2 says open communication about classroom goals and helping students progress is important. Parents should be reminded that teachers and families are a team in students' success. ESL resources can help parents learn English.