Consumerization, advanced robotics, and specialized talent - Why shared services organizations need these core components of integrated business services models?
Applying cognitive computing to business operations, transforming front to ba...HfS Research
Ambitious business leaders are reinventing their enterprises digitally with creative strategies, products and customer experiences. Emerging cognitive solutions have the ability to impact business processes in entirely new ways through autonomous decision making and insightful human engagement. However, many business leaders still view cognitive computing as tomorrow’s potential, not necessarily today’s.
In this webinar, experts from HfS Research, IBM, and Waterfund discuss how cognitive platform based solutions and a design-thinking led approach allow for delivering a personalized, end-to-end frictionless experience.
Watch and learn:
Getting real with Cognitive. Real enterprise case examples of cognitive solutions that transform the way Finance, HR and Procurement services operate
How cognitive capabilities and solutions are enhancing IBM clients' BPO services
The role of service delivery to achieve the Intelligent OneOffice
How the next generation of Service Delivery can bring about a frictionless front to back office transformation
Watch the webinar: http://www.hfsresearch.com/pov/hfs-webinar-august-4
In 2011, the US hit a milestone — more than half of all adults visit social networking sites at least once a month. But when it comes to using social-networking technologies inside organizations, many business leaders are at a loss to understand what value can be created from Facebook-like status updates within the enterprise. Some organizations have deployed social-networking features with an initial enthusiastic reception, only to see these early efforts wither to just a few stalwart participants. The problem: Most companies approach enterprise social networks as a technology deployment and fail to understand that the new relationships created by enterprise social networks are the source for value creation. In this first of two reports, Altimeter looks at four ways enterprise social networks create value for organizations.
The market is moving toward an As-a-Service delivery model that provides plug-in, scalable, consumption-based business services that deliver the business outcomes that every organization demands—increased revenue or decreased costs. Early movers are at a tremendous advantage, while large incumbents may be at risk if they do not aggressively pursue As-a-Service capabilities.
SustainTech/ Sustainable investment technology & data frameworkLapman Lee ✔
Leveraging emerging technologies (AI, blockchain, data analytics, internet of things) to address ESG data challenges to unlock investment towards sustainable development.
SustainTech framework - how emerging technologies can help meet the demand fo...Lapman Lee ✔
SustainTech - how emerging technologies can help meet the demand for transparency and trust in ESG investments to meet United Nations Sustainable Development Goals (SDG)
SustainTech - How data and emerging technologies can help build digital trust in ESG investments to achieve the United Nations Sustainable Development Goals (SDG).
“The MIC regime is expected to ruffle a few feathers
here and there, especially for individuals who pre-
MIC were not front and centre on the regulatory
radar in Hong Kong”, said Lapman Lee, Managing
Director, Compliance and Regulatory Consulting
for Duff & Phelps (Hong Kong) Ltd. “As a result, we
may see some changes in the lines of reporting and
more empowerment of both the local Board of the
LC and the MICs responsible for the LC’s business in
Hong Kong.”
The British Chamber and Australian Chamber of
Commerce jointly gathered a panel of experts to discuss how
the Asian insurance industry will evolve in response to the rise
of insurtech and how potential offerings will affect customers.
Applying cognitive computing to business operations, transforming front to ba...HfS Research
Ambitious business leaders are reinventing their enterprises digitally with creative strategies, products and customer experiences. Emerging cognitive solutions have the ability to impact business processes in entirely new ways through autonomous decision making and insightful human engagement. However, many business leaders still view cognitive computing as tomorrow’s potential, not necessarily today’s.
In this webinar, experts from HfS Research, IBM, and Waterfund discuss how cognitive platform based solutions and a design-thinking led approach allow for delivering a personalized, end-to-end frictionless experience.
Watch and learn:
Getting real with Cognitive. Real enterprise case examples of cognitive solutions that transform the way Finance, HR and Procurement services operate
How cognitive capabilities and solutions are enhancing IBM clients' BPO services
The role of service delivery to achieve the Intelligent OneOffice
How the next generation of Service Delivery can bring about a frictionless front to back office transformation
Watch the webinar: http://www.hfsresearch.com/pov/hfs-webinar-august-4
In 2011, the US hit a milestone — more than half of all adults visit social networking sites at least once a month. But when it comes to using social-networking technologies inside organizations, many business leaders are at a loss to understand what value can be created from Facebook-like status updates within the enterprise. Some organizations have deployed social-networking features with an initial enthusiastic reception, only to see these early efforts wither to just a few stalwart participants. The problem: Most companies approach enterprise social networks as a technology deployment and fail to understand that the new relationships created by enterprise social networks are the source for value creation. In this first of two reports, Altimeter looks at four ways enterprise social networks create value for organizations.
The market is moving toward an As-a-Service delivery model that provides plug-in, scalable, consumption-based business services that deliver the business outcomes that every organization demands—increased revenue or decreased costs. Early movers are at a tremendous advantage, while large incumbents may be at risk if they do not aggressively pursue As-a-Service capabilities.
SustainTech/ Sustainable investment technology & data frameworkLapman Lee ✔
Leveraging emerging technologies (AI, blockchain, data analytics, internet of things) to address ESG data challenges to unlock investment towards sustainable development.
SustainTech framework - how emerging technologies can help meet the demand fo...Lapman Lee ✔
SustainTech - how emerging technologies can help meet the demand for transparency and trust in ESG investments to meet United Nations Sustainable Development Goals (SDG)
SustainTech - How data and emerging technologies can help build digital trust in ESG investments to achieve the United Nations Sustainable Development Goals (SDG).
“The MIC regime is expected to ruffle a few feathers
here and there, especially for individuals who pre-
MIC were not front and centre on the regulatory
radar in Hong Kong”, said Lapman Lee, Managing
Director, Compliance and Regulatory Consulting
for Duff & Phelps (Hong Kong) Ltd. “As a result, we
may see some changes in the lines of reporting and
more empowerment of both the local Board of the
LC and the MICs responsible for the LC’s business in
Hong Kong.”
The British Chamber and Australian Chamber of
Commerce jointly gathered a panel of experts to discuss how
the Asian insurance industry will evolve in response to the rise
of insurtech and how potential offerings will affect customers.
Lapman Lee article - Thinking out of the regulatory sandboxLapman Lee ✔
In this article Lapman Lee, Co-Chair of the HK FinTech Association and Vice Chairman of the British Chamber Financial Markets Committee compares the regulatory sandbox regimes in different jurisdictions with the objective to accelerate the adoption of emerging technologies/ FinTech into the regulated and traditional financial services sectors.
Iais update-2019-annual-conference-pov Lapman Lee ✔
As IAIS Executive Committee Chair Victoria
Saporta noted during the conference,
“Policy and rules mean nothing if not
correctly implemented.” To this end, the
IAIS announced that it had adopted a
comprehensive set of reforms to improve
cross-border supervision of insurance
groups and contribute to greater financial
stability. These global supervisory
frameworks, targeted both at internationally
active insurance groups (IAIGs) and systemic
risk in the insurance sector, see the
conclusion of several post–financial crisis
design initiatives.
International Association of Insurance Supervisors (IAIS) strategic themesLapman Lee ✔
The IAIS 2020–2024 strategic plan will see the association
continue to support and implement existing standards contributing to global financial stability, as well as pivot in ways
to help IAIS members from more than 200 jurisdictions respond to a new risk environment.
Digital transformation of global securities exchangesLapman Lee ✔
The document discusses how securities exchanges can transform their operations through digital technologies over the next decade. It notes that while exchanges have invested in technologies to support high-frequency trading, improvements to non-trading operations have lagged. The summary discusses how automating non-trading operations through digital transformation can increase efficiency, reduce costs, and enable new revenue streams. Emerging technologies like AI, blockchain, and cloud computing are key to enabling this digital transformation of exchanges and positioning them for the future.
RegTech - regulators accelerating adoption of emerging technologiesLapman Lee ✔
Lapman Lee - managing director at Duff & Phelps provides his point of view how RegTech can help address (some of) the compliance challenges and how regulators are actually accelerating the adoption of emerging technologies benefiting the overall FinTech / InsurTech ecosystem.
HK FinTech Steering Group inaugural report 2016Lapman Lee ✔
This document provides an overview of fintech and analyzes Hong Kong's potential as a fintech hub. It discusses the rise of fintech driven by technological advancements. Fintech applications include digital payments, financial platforms, peer-to-peer financing, cybersecurity, big data, and distributed ledgers. Hong Kong is well-positioned as a fintech hub due to its status as a financial center and strong ICT sector. The document examines Hong Kong's current fintech ecosystem and recommends ways to further develop the sector through promotion, facilitation, regulations, funding, and developing talent.
Worried about non-compliance with changing banking and insurance regulatory r...Lapman Lee ✔
This document discusses regulatory reporting requirements for banks and insurance companies and challenges with compliance. It introduces an XBRL Health Check that assesses an organization's regulatory reporting process using CoreFiling software. The Health Check evaluates data collection, XBRL formatting, review and sign-off of reports. It provides recommendations to improve the process and compliance. The software, Magnify, helps users review XBRL filings and check them against requirements without technical expertise. The Health Check process involves interviews and an evaluation of workflows to create a customized summary and action plan.
Accenture re-organizing-todays-cyber-threatsLapman Lee ✔
Banks are facing an urgent need to bring fraud risk management and IT security—two historic silos—more closely together to combat mounting data security and cyber threats.
Top 10 Challenges for Corporate & Investment BanksLapman Lee ✔
Ten themes around regulation, restructuring, and revolution in corporate & investment banking impacting the business, compliance & risk, IT and the way you make business with your customers
Deloitte Risk Consulting Flyer - Lapman Lee Netherlands LeadLapman Lee ✔
The document discusses Deloitte's risk management services for treasury and capital markets. It provides an overview of the areas they assist with including credit risk advisory, rating advisory and enhancement, regulatory consulting, and risk modeling and mitigation. For each area, it lists the specific services offered such as setting up credit risk frameworks, policies and procedures, systems for risk measurement and monitoring, and advisory for regulatory compliance.
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Call me 9040963354
WhatsApp 9040963354
Prescriptive analytics BA4206 Anna University PPTFreelance
Business analysis - Prescriptive analytics Introduction to Prescriptive analytics
Prescriptive Modeling
Non Linear Optimization
Demonstrating Business Performance Improvement
AI Transformation Playbook: Thinking AI-First for Your BusinessArijit Dutta
I dive into how businesses can stay competitive by integrating AI into their core processes. From identifying the right approach to building collaborative teams and recognizing common pitfalls, this guide has got you covered. AI transformation is a journey, and this playbook is here to help you navigate it successfully.
Cover Story - China's Investment Leader - Dr. Alyce SUmsthrill
In World Expo 2010 Shanghai – the most visited Expo in the World History
https://www.britannica.com/event/Expo-Shanghai-2010
China’s official organizer of the Expo, CCPIT (China Council for the Promotion of International Trade https://en.ccpit.org/) has chosen Dr. Alyce Su as the Cover Person with Cover Story, in the Expo’s official magazine distributed throughout the Expo, showcasing China’s New Generation of Leaders to the World.
Lapman Lee article - Thinking out of the regulatory sandboxLapman Lee ✔
In this article Lapman Lee, Co-Chair of the HK FinTech Association and Vice Chairman of the British Chamber Financial Markets Committee compares the regulatory sandbox regimes in different jurisdictions with the objective to accelerate the adoption of emerging technologies/ FinTech into the regulated and traditional financial services sectors.
Iais update-2019-annual-conference-pov Lapman Lee ✔
As IAIS Executive Committee Chair Victoria
Saporta noted during the conference,
“Policy and rules mean nothing if not
correctly implemented.” To this end, the
IAIS announced that it had adopted a
comprehensive set of reforms to improve
cross-border supervision of insurance
groups and contribute to greater financial
stability. These global supervisory
frameworks, targeted both at internationally
active insurance groups (IAIGs) and systemic
risk in the insurance sector, see the
conclusion of several post–financial crisis
design initiatives.
International Association of Insurance Supervisors (IAIS) strategic themesLapman Lee ✔
The IAIS 2020–2024 strategic plan will see the association
continue to support and implement existing standards contributing to global financial stability, as well as pivot in ways
to help IAIS members from more than 200 jurisdictions respond to a new risk environment.
Digital transformation of global securities exchangesLapman Lee ✔
The document discusses how securities exchanges can transform their operations through digital technologies over the next decade. It notes that while exchanges have invested in technologies to support high-frequency trading, improvements to non-trading operations have lagged. The summary discusses how automating non-trading operations through digital transformation can increase efficiency, reduce costs, and enable new revenue streams. Emerging technologies like AI, blockchain, and cloud computing are key to enabling this digital transformation of exchanges and positioning them for the future.
RegTech - regulators accelerating adoption of emerging technologiesLapman Lee ✔
Lapman Lee - managing director at Duff & Phelps provides his point of view how RegTech can help address (some of) the compliance challenges and how regulators are actually accelerating the adoption of emerging technologies benefiting the overall FinTech / InsurTech ecosystem.
HK FinTech Steering Group inaugural report 2016Lapman Lee ✔
This document provides an overview of fintech and analyzes Hong Kong's potential as a fintech hub. It discusses the rise of fintech driven by technological advancements. Fintech applications include digital payments, financial platforms, peer-to-peer financing, cybersecurity, big data, and distributed ledgers. Hong Kong is well-positioned as a fintech hub due to its status as a financial center and strong ICT sector. The document examines Hong Kong's current fintech ecosystem and recommends ways to further develop the sector through promotion, facilitation, regulations, funding, and developing talent.
Worried about non-compliance with changing banking and insurance regulatory r...Lapman Lee ✔
This document discusses regulatory reporting requirements for banks and insurance companies and challenges with compliance. It introduces an XBRL Health Check that assesses an organization's regulatory reporting process using CoreFiling software. The Health Check evaluates data collection, XBRL formatting, review and sign-off of reports. It provides recommendations to improve the process and compliance. The software, Magnify, helps users review XBRL filings and check them against requirements without technical expertise. The Health Check process involves interviews and an evaluation of workflows to create a customized summary and action plan.
Accenture re-organizing-todays-cyber-threatsLapman Lee ✔
Banks are facing an urgent need to bring fraud risk management and IT security—two historic silos—more closely together to combat mounting data security and cyber threats.
Top 10 Challenges for Corporate & Investment BanksLapman Lee ✔
Ten themes around regulation, restructuring, and revolution in corporate & investment banking impacting the business, compliance & risk, IT and the way you make business with your customers
Deloitte Risk Consulting Flyer - Lapman Lee Netherlands LeadLapman Lee ✔
The document discusses Deloitte's risk management services for treasury and capital markets. It provides an overview of the areas they assist with including credit risk advisory, rating advisory and enhancement, regulatory consulting, and risk modeling and mitigation. For each area, it lists the specific services offered such as setting up credit risk frameworks, policies and procedures, systems for risk measurement and monitoring, and advisory for regulatory compliance.
Satta matka fixx jodi panna all market dpboss matka guessing fixx panna jodi kalyan and all market game liss cover now 420 matka office mumbai maharashtra india fixx jodi panna
Call me 9040963354
WhatsApp 9040963354
Prescriptive analytics BA4206 Anna University PPTFreelance
Business analysis - Prescriptive analytics Introduction to Prescriptive analytics
Prescriptive Modeling
Non Linear Optimization
Demonstrating Business Performance Improvement
AI Transformation Playbook: Thinking AI-First for Your BusinessArijit Dutta
I dive into how businesses can stay competitive by integrating AI into their core processes. From identifying the right approach to building collaborative teams and recognizing common pitfalls, this guide has got you covered. AI transformation is a journey, and this playbook is here to help you navigate it successfully.
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In World Expo 2010 Shanghai – the most visited Expo in the World History
https://www.britannica.com/event/Expo-Shanghai-2010
China’s official organizer of the Expo, CCPIT (China Council for the Promotion of International Trade https://en.ccpit.org/) has chosen Dr. Alyce Su as the Cover Person with Cover Story, in the Expo’s official magazine distributed throughout the Expo, showcasing China’s New Generation of Leaders to the World.
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2. Integrated business
services models, designed
from the outside in, and
with the customer
experience at their heart,
are emerging as critical
enablers of the enhanced
business value that
shared services
organizations are now
expected to deliver.1
Because they prioritize the customer
experience, integrated business services
models can enable consumerization. The
true customer-centricity, characterized
by personalized services that are
simple, swift and seamless to use,
which customers increasingly demand.
What’s more, thanks to the connectivity
they create, integrated business services
models can maximize the benefits of
advanced robotics—now rapidly
transforming transaction processing
in so many industries. Because they also
lead in applying digital technologies
to service delivery, they can support
the specialized talent shared services
organizations need to support new
service innovation and optimize the
front-line customer experience.
Moving forward, strength in three core
components of integrated business
services models—consumerization,
advanced robotics and specialized
talent—will be critical to competitiveness,
growth, and even to survival: must-haves
in increasingly challenging markets.
Here’s why.
2
3. Today’s customers expect the kinds of seamless, virtual
interactions they get from commercial providers who
service their personal lives. Yet, although research shows
that 60 percent of existing shared services organizations
believe customer relationship management (CRM) will
be the area of business most impacted by digitization
over the next two to three years, relatively few have
digitized their customer interface. Let alone delivering
an integrated, customer-centric experience.2
The organizations that do have such a capability tend to
be clustered in a few consumer-facing industries. Banking,
for example, where smart phone apps now enable swift
and seamless online banking, even when you’re on the
move. Or healthcare, where jurisdictions with coordinated
care networks can offer a single, digitized point of
contact for all interactions.
Emerging virtual care models enable anyone seeking to
contact a hospital—whether as an employee, a physician,
a patient or a donor—to do so virtually, using any digital
device. Because both patient and provider portals are on
a single platform and enable a 360° view of the person
calling, all their needs can be immediately understood,
brought together and acted on.
Shared services organizations in other industries have
much to learn from these innovations. Their external
customers typically interact at multiple points of a buy
cycle. And a fully digitized and integrated business
services model that supports sales would be able to see
every one of those interactions, reference them, and
respond to queries and deliver results. Remotely, via the
customer’s smart phone app—all at once. Consider, for
example, how the Amazon app (and other online
services like it) enables seamless search, purchase and
delivery, with just one click.
Consumerization—for true customer-centricity
Robotic process automation (RPA) promises to revolutionize
the world of work. From “minibots” that can manipulate
existing application software to complete a process,
to cognitive computing systems that gain knowledge
from data as an “experience” and then apply what’s
learned to upcoming situations. RPA’s virtual workforce
capabilities can eliminate the potential for human error,
improve quality and compliance—and dramatically
reduce cost to serve.
Accenture experience suggests, for example, that using
robots to handle requisition-to-purchase orders could
cut transaction-handling time in half. And robotic
“digital assistants,” which combine artificial intelligence
and continuous machine learning from social media,
can reduce operating costs by as much as 80 percent.
In high-speed markets subject to the constantly shifting
demands of informed, digitally-enabled customers, the
attractions of RPA can only grow. But for shared services
organizations, its appeal is especially urgent.
In the next five years, some familiar with the capability
speculate that close to one-third of existing Tier Two
BPO providers could go out of business because they
have not invested in robotics. And if these players, whose
survival depends on being lowest-cost providers, haven’t
made the leap, captive shared services organizations
look even more at risk.
Advanced robotics—boosting quality and reducing
cost to serve
3
4. Consumerization, robotics and more specialized talent
will distinguish the winners from the also-rans in
tomorrow’s markets. They are essential components of
the integrated business services models that will be
leveraged by the most successful shared services
organizations.
But how should you begin to build them?
Start by asking yourself the following questions:
• Do I have the technologies that will enable
customer interactions to meet the expectations of
consumerization?
• Could I develop a robotics capability to reduce
existing cost to serve?
• Can I re-orient hiring toward the skills needed to
drive new digital capabilities?
If the answer to any of the above is “no,” then take
steps now to invest in change. The expenditure will
be well worthwhile. It will not only help ensure that
your shared services organization remains relevant. It
will also accelerate your journey toward implementing a
fully integrated business services model—the key to
sustained competitiveness and profitable growth in a
complex and volatile global economy.
Be a winner
As the robotic processing of routine activities gathers
pace, transaction-oriented jobs in shared services are
disappearing fast. In fact, a headcount reduction of 30
to 50 percent over the next five to 10 years is anticipated,
according to Accenture’s estimates. And that means an
organization’s talent needs will change rather radically.
When customers call, they will be doing so because they
need more information and help than their smartphone
app can deliver. Already accustomed to seamless digital
service in their personal lives, they won’t have the
patience for triage and transfers. So instead of a large
volume of call-center agents, working in functional
silos, organizations will require a smaller number of
resources who can handle everything at once. Resources
skilled not only in technology, but also in advisory and
consultative capabilities—and who can coordinate
responses to the customer’s inquiry in full.
Imagine, for example, calling your telecoms provider
with a bill inquiry and instead of being shunted over to
sales when an opportunity to optimize your current
service plan is identified, the same agent could handle
both transactions—and more.
These skills may already be resident in-house. But shared
services organizations need to invest more in them, and
less in data entry clerks. That includes investment in
software that enables end users to program or “teach” a
robot. As well as investment in a small team of transaction
process experts and a few project managers who can
support implementation and value realization efforts,
as needed.
Specialized talent—driving innovation
4