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- 1. 1-877-875-4432 www.cogentco.com sales@cogentco.com SERVICE LEVEL AGREEMENT(SLA) Network Availability 100% Packet Delivery > 99.9% Network Latency Intra North America < 45 ms Intra Europe < 35 ms Transatlantic < 85 ms Transpacific < 125 ms Installation Guarantee On-Net 17 business days Off-Net 90 business days Network Operations & Customer Support Centers Washington, DC • Herndon, VA Frankfurt - Germany • Madrid - Spain • Paris - France Dedicated Connections A port on the Cogent network is reserved just for you to ensure that you always get a dedicated and direct connection. Traditional telco and cable services are oversubscribed on the basis that not everyone uses their full bandwidth at the same time. Cogent’s network is engineered so that all of your bandwidth is available all of the time. Optical Ethernet Fiber-based Ethernet has largely replaced legacy data transmission systems in the world’s communication networks. Cogent was among the first to commercially extend Ethernet over optical fiber directly to business end users. We offer FastE, GigE and 10GigE speeds to corporate customers in both On-Net and Off-Net locations. IPv6 is available upon request. Reliable Service Cogent’s network is Layer 3 protected and built in a series of rings. In the event of a fiber cut, data is rerouted away from the cut, reaching you from the other direction and keeping you connected. We proactively monitor your service from our Network Operations Centers and answer support calls quickly, averaging fewer than 25 seconds. Local support teams and online account management are available 24x7x365. Our SLA is our guarantee for outstanding performance and reliability. Off-Net Internet Access Cogent connects you to its fiber network via local loop Fast Ethernet 10, 20, 50 & 100 Mbps Gigabit Ethernet 200 Mbps - 1 Gbps 10 Gigabit Ethernet 2 Gbps - 10 Gbps On-Net Internet Access In buildings directly connected to Cogent’s fiber network Fast Ethernet 100 Mbps Gigabit Ethernet 200 Mbps - 1 Gbps 10 Gigabit Ethernet 2 Gbps - 10 Gbps Cogent Dedicated Internet Access Solutions for Enterprises The Cogent Advantage Cogent provides Internet connectivity to thousands of businesses across the globe. Whether you are a small business or a multinational corporation, Cogent bandwidth is the right choice. Cogent stands out from competitors by offering dedicated connectivity, fiber-based Ethernet technology, and reliable service backed by local customer support centers and an industry leading Service Level Agreement (SLA). The product set is simple and the installation is fast. Trust your company’s data connectivity to one of the world’s largest and most experienced IP networks.
- 2. Tokyo Hong Kong Singapore To Marseille Vigo Porto Lisbon Bologna Barcelona Poitiers Grenoble Lyon Rennes Madrid Berlin Nantes BilbaoToulouse Valencia San Sebastian Nice Rouen Lille Reims Dresden Munich Oslo Bremen Dortmund Caen Helsinki Padua/ Venice Florence Stockholm Hamburg Prague Budapest Bordeaux Paris Tours Strasbourg Stuttgart Zurich Nuremberg Arezzo Bucharest Dublin Manchester Copenhagen Malmo Cologne Dusseldorf Brussels Glasgow Slough Bratislava Kiev Sofia Milan Vienna Ljubljana Zagreb Amsterdam Edinburgh Genoa Timisoara Geneva Bern BaselDijon Tallinn Essen Rome Montpellier Marseille Sophia Frankfurt London Cambridge Rotterdam Antwerp Brno Krakow Warsaw Gijon Sevilla Luxembourg Mainz/Wiesbaden Kapitan Andreevo Constanta Odessa Kharkiv Leeds Malaga Granada Thessaloniki Belgrade Udine Poznan Skopje Athens Enschede Liverpool/ Southport Mannheim Chisinau Vilnius Istanbul Belfast Riga Podgorica Tirana Katowice Drobeta Varna Turin Ghent To Hong Kong Houston Albuquerque Jackson Charlotte Las Vegas Los Angeles Pittsburgh McAllen Toronto Salt Lake City Stamford Orange County Minneapolis Omaha Des Moines Providence Detroit Chicago Toledo Indianapolis Tulsa Dayton South Bend Columbus Worcester El Paso Milwaukee Birmingham San Francisco Oakland Newark Cincinnati Herndon Atlanta Washington Boston New York Dallas Miami Tampa Orlando Kansas City Denver San Diego Santa Clara Sacramento Seattle Philadelphia Portland St. Louis Montreal Phoenix Buffalo Baltimore Cleveland Jacksonville San Antonio Albany Austin Laredo Monterrey Guadalajara Mexico City Queretaro Boise Colorado Springs Fort Worth Oklahoma City Memphis New Orleans Hamilton Louisville White Plains Greensboro Raleigh Syracuse Vancouver Nashville Richmond Boca Raton West Palm Beach Ottawa On-Net and Off-Net Market On-Net and Off-Net Market with Cogent Data Center(s) Network Route Scheduled Network Route Kolding 1-877-875-4432 www.cogentco.com sales@cogentco.com Corporate Headquarters 2450 N Street, NW Washington, DC 20037 About Cogent Cogent Communications Holdings, Inc. (NASDAQ: CCOI) is a multinational, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world. Cogent specializes in providing businesses with high speed Internet access, Ethernet transport and colocation services. Cogent built one of the largest and highest capacity IP networks in existence. This network enables Cogent to offer large bandwidth connections at highly competitive prices. Service Locations and Products Cogent offers a wide variety of On-Net service locations, including the largest and most prestigious office buildings in North America and hundreds of data centers around the world. Off-Net services extend our reach to almost any office building in the markets we serve. Across our global network, Cogent offers a simple product set, allowing us to specialize in providing you bandwidth. Call today for information on any Cogent product. COGENT FACTS 2015 Global Ethernet Services Challenge Tier (Vertical Systems) 2015 U.S. Carrier Ethernet Services Competitive Providers (Vertical Systems) 2015 U.S. Carrier Ethernet Services Challenge Tier (Vertical Systems) 2014 Customer Choice for Data Value (Atlantic ACM) 2013 Best in Class Data Value (Atlantic ACM) Whitehat Network 2012 (Spamhaus) Cogent customers include: 80% of the top 100 U.S. law firms 55% of the largest hedge funds 50% of the top U.S. government contractors 20% of Fortune 100 companies Major stock exchanges & top financial institutions Trusted network of schools & libraries (E-Rate supplier) Atlanta, GA Boston, MA Chicago, IL Culver City, CA Dallas, TX Denver, CO Herndon, VA Houston, TX Los Angeles, CA Miami, FL Minneapolis, MN New Orleans, LA New York, NY Oakland, CA Pasadena, CA Philadelphia, PA Phoenix, AZ San Diego, CA San Francisco, CA Santa Clara, CA Seattle, WA UNITED STATES OFFICE LOCATIONS Toronto, ON - Canada Montreal, QC - Canada Amsterdam - The Netherlands Frankfurt - Germany Kiev - Ukraine INTERNATIONAL OFFICE LOCATIONS London - United Kingdom Luxembourg Madrid - Spain Paris - France Stockholm - Sweden Somerville, MA Sterling, VA Vienna, VA Washington, DC Ethernet Services IP Transit Utility Computing Colocation