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DHL EXPRESS UAE_EXCELLENCE SIMPLY DELIVERED
- 1. PUBLIC ClicktoeditMastertextstyles . DHL EXPRESS UNITED ARAB EMIRATES PUBLIC
- 2. PUBLIC 2DHL Express United Arab Emirates Presentation | 2017 The International Specialists 40+ Years in UAE as a Pioneer of Express 54% Market Share Leader 1Hub 2Gateways 150+ Commercial Flights per day Direct daily commercial connections to and from US, AP, EU and SSA Daily network connection to and from LEJ and HKG 300+ Courier Vehicles ISO certified 9001, 18001 &14001 (Quality Management system) 8 TAPA Certified Facilities (Transport Asset Protection Association) AEO Certified The 1st company in the UAE to be awarded the Authorized Economic Operator
- 3. PUBLIC 3 DHL Express UAE has 8 facilities that are TAPA certified (Transport Asset Protection Association), which ensures maximum shipment security. Why choose DHL Express to and from the UAE 1 8 7 6 54 3 2 ?? Expansion of the DHL Dubai Hub in 2017 will increase capacity up to 5,000 shipments per hour. Awarded 1st place at “Great Place to Work” for the 4th year in a row in 2017. Awarded “Contact Center of the Year” at the 2017 Stevie’s International Business Awards. ISO9001, ISO14001 and ISO18001 certified: DHL Express UAE was recertified in 2017 with 100% process alignment in Quality Management, Environmental Management and Health and Safety Management. 8 7 5 6 The only express company in the UAE to be awarded the Authorized Economic Operator (AEO) certification by Dubai Customs. Dubai is the home of the largest service center in the Middle East and Africa, with 150 couriers operating from the new Meydan facility which opened in 2014. DHL Express is the only express logistics company in the Middle East operating an intra Middle East network using its own dedicated aircrafts fleet, ensuring fastest possible transit times from the UAE to the Middle East. DHL is the market leader in the UAE with 54% market share. The closest competitor has 9%. 1 2 3 4 DHL Express United Arab Emirates Presentation | 2017
- 4. PUBLIC 4 Dubai International Airport U.A.E. Abu Dhabi International Airport Dubai Air Gateway Road facility Service Centers Abu Dhabi Sharjah Fujairah DHL Express United Arab Emirates Presentation | 2017 Unparalleled infrastructure and best in class operations State of the art Air and Road infrastructure at the core of our operations >96% Transit time performance >92% Pre-noon delivery >90% Cleared on arrival Service Centers in Dubai: • Meydan • DAFZA (Free Zone) • Deira • Jebel Ali (Free Zone) Vehicles 300+ 100 80 TDI Hubs & Gateways 1 Hub 2 Gtws 1 Hub 2 Gtws 1 Service Centers 7 5 3 Retail Outlets 32 10 7
- 5. PUBLIC 5 Unparalleled infrastructure and best in class operations – Dubai service points DHL Express United Arab Emirates Presentation | 2017
- 6. PUBLIC 6DHL Express United Arab Emirates Presentation | 2017 Unparalleled infrastructure and best in class operations – Abu Dhabi service points
- 7. PUBLIC 7DHL Express United Arab Emirates Presentation | 2017 Connecting the United Arab Emirates with the world UAE to the world Lines on map do not include weekend, commercial, one-off or special routings.
- 8. PUBLIC 8DHL Express United Arab Emirates Presentation | 2017 Connecting the United Arab Emirates with the world UAE to Europe UAE to Asia UAE to Africa
- 9. PUBLIC 9 DHL Express MENA unparalleled owned Air Network 90% Pre-noon coverage 96% Transit performance 22 TAPA Certified sites >90% On-time departure 75% Cleared on arrival 31 Gateways DHL Express United Arab Emirates Presentation | 2017
- 10. PUBLIC 10 Middle East Road Network Abu Dhabi Cairo Amman Beirut Kuwait Dubai Muscat Sana’a Jeddah Doha Bahrain Riyadh Dhahran Beirut currently served via Air from Bahrain due to road restrictions in Syria DHL Express United Arab Emirates Presentation | 2017 DHL Express MENA unparalleled owned Road Network • 20 terminals in MENA • More than 12 countries covered • Over 450 units in available fleet (150 fully branded) • GPS-equipped DHL trucks • Hubs in BAH, ZJF and AMM Infrastructure • 95 employees in DXB, BAH & AMM including: • 55 drivers based in BAH • 6 drivers based in ZJF • 5 mechanics based in BAH Resources • 39 units & 40 trailers • 7 vans dedicated to TDI and Economy Select from BH • Fully operational owned maintenance facility Fleet
- 11. PUBLIC 11DHL Express United Arab Emirates Presentation | 2017 DHL Express United Arab Emirates at a glance The U.A.E’s largest, most established express provider. Founded 1976 1989 1990 1982 Years in the UAE 40 28 27 35 Retail outlets 32 14 7 13 Service Centers 7 5 3 3 Employees 950+ 531 168 +1000 Vehicles 300+ 100 80 400 CS Operating Hours 24 Hours 24 Hours 8am – 10pm 8am – 10pm
- 12. PUBLIC 12 Competitive advantage – fast transit times OUTBOUND (Dubai) INBOUND (Dubai) Destination Origin Riyadh 1 3 1 New York 2 2 3 Doha 1 1 1 Beijing 1 2 5 New York 1 2 2 Berlin 2 2 2 Kuwait City 1 1 1 London 2 2 2 London 1 2 1 Rome 2 2 3 New Delhi 1 2 1 Amsterdam 2 2 2 Cairo 2 2 2 New Delhi 1 2 1 Manama 1 1 1 Hong Kong 1 1 1 DHL Express United Arab Emirates Presentation | 2017
- 13. PUBLIC 13 Strengths of DHL custom clearance Item Evaluation factors Quality Management ISO 9001 Certification Yes Yes Yes Import clearance Service hours 24/7 No. depends on customs timings 8:30 to 6:30 Pre Clearance possible Yes – For all values Yes Yes Import declaration prior to arrival Deminimis, Informal, Formal Deminimis, Informal Deminimis, Informal Customs declaration for formal clearance Prior to arrival Prior and after (depending on urgency) Pre clearance if the documents are correct Vehicle departure time from Dubai gateway to Jabel Ali.. 06:00 08:00 13:00 13:30 16:00 17:00 / / Vehicle departure time from Dubai gateway to Dubai Airport Freezone 07:00 13:00 / / Vehicle departure time from Dubai gateway to Abu Dhabi Gateway 10:30 17:00 / / Import delivery time for shipments arriving from Asia PM same day 9 to 5 pm 8:30 to 6:30 Import delivery time for shipments arriving from US PM same day 9 to 5 pm 8:30 to 6:30 Import delivery time for shipments arriving from EU AM next day 9 to 5 pm 8:30 to 6:30 Broker handover Yes Yes Yes Off Net Cargo Clearance (import) No (transferred to DGF) Yes No (UPS Supply Chain Solutions) Export clearance Goods from Local Market No Export Declarations Required No No Goods from Free Zones Yes Yes Yes Cargo Export Off Net Cargo Exports No (Transferred to DGF) Yes No (UPS Supply Chain Solutions) Cargo management Shipment sorting system Auto sorting Auto sorting Auto sorting Shipment manifest transmission Automatic in real time Manual Manual Bonded Facilities Airside bonded Facilities Dubai & Abu Dhabi Yes Yes AEO Authorized Economic Operator Yes No No DHL Express United Arab Emirates Presentation | 2017
- 14. PUBLIC 14DHL Express United Arab Emirates Presentation | 2017 External awards Provider of Choice Employer of Choice Investment of Choice Global Standard Management Awards 2015: the top award in the Green Management Excellence Award category Top Employer 2015 & 2016 Daman Corporate Health Awards: Workplace of the Year 2015 #1 Great Place To Work - UAE 2014, 2015, 2016 & 2017 ISO 9001 ISO 14001 ISO18001 Certified DHL is the fist company to be awarded the Authorized Economic Operator status in the UAE – 2017 Customer Service Department of the Year - Airlines, Distribution & Transportation SILVER STEVIE WINNER Women in Business Award SILVER STEVIE WINNER Best Customer Service - Mid sized Inhouse Center - Top Ranking Performance SILVER WINNER Customer Service Complaints Team of the Year - Transportation SILVER STEVIE WINNERS • BRONZE STEVIE WINNER:- DHL Express UAE Back Office Customer Service Team • BRONZE STEVIE WINNERS:- DHL Express UAE Contact Center
- 15. PUBLIC 15 Investments – recently completed and in progress EUR 16 M Hub Expansion in Dubai Airport To be completed in November 2017 Increased Sorting Capacity of 120,000 Shipments per day 13,100 Sq M Airside Facility Abu Dhabi New Airside Facility in progress To be completed in 2018 EUR 25 M State Of The Art UAE Country office Completed in 2014 DHL Express United Arab Emirates Presentation | 2017