Designing Talking Devices delivered by Karen Kaushansky of Jawbone at Device Design Day 2011 hosted by Kicker Studio. Jawbone designs world-class wireless headsets and speakers/speakerphones built for the mobile lifestyle. Not only are these devices used to communicate and stream audio content, but they also deliver intelligent and timely audio experiences/notifications directly to the user. These devices talk to you, tell you who's calling, tell you how much battery you have left and when it's running low, and provide feedback as you're completing tasks. In this talk, Karen Kaushansky will share lessons learned from creating audio experiences for various Jawbone products and design guidelines that can be applied to any consumer device that offers feedback to its users.

1. Designing Talking Devices
Karen Kaushansky
karenk@jawbone.com

2. DEVICES FOR THE MOBILE LIFESTYLE
PERSONAL & SHARED PERSONAL & COMMUNITY HEALTH
AUDIO LIFESTYLE LIFESTYLE
CONNECTED & UPDATEABLE
SERVICES PLATFORM

3. JAWBONE AUDIO EXPERIENCE
Tells you when it’s on
…and lets you know what’s
happening

4. PERSONALIZATION
“A bombshell is
whispering in my ear,
just added a
VALENTONE to my ICON
from @jawbone and yes
I’m blushing”

5. DESIGN IN CONTEXT
Where and how will device be used

6. CONSIDER THE NON-USE CASES

7. NOT ONLY ABOUT THE HERE AND NOW
Users bring their past experiences
and expectations to the device
and the interactions.

8. SOCIAL ACCEPTANCE AND PERCEPTION
How does it feel?
Is the intent to change behavior?

9. Why do devices talk?

10. GIVE INSTRUCTIONS

11. OFFER INFORMATION

12. GIVE FEEDBACK

13. CREATES PERSONALITY

14. ….AND MAGIC

15. THE POWER OF AUDIO
Email alert

16. SPEAK IT
It’s not just what you say
but how you say it

17. AUDIO PLAYBACK CONSIDERATIONS
• How many different prompts?
• Is audio dynamic?
• Memory requirements for audio storage
• Text-To-Speech vs pre-recorded audio
• Localization

18. CONCATENATED AUDIO
415-678-9872

19. BEYOND TALKING
Create a language with LEDs
or haptic feedback

20. Thank you
karenk@jawbone.com