The document outlines the mainframe application development and maintenance services offered by NRB, including outsourcing strategies, methodologies, and benefits of structured approaches. It emphasizes the importance of knowledge transfer, effective project management, and continuous service improvement, alongside potential pitfalls in outsourcing practices. Key competencies highlighted include consulting, custom development, testing, business intelligence, and third-party application maintenance.

1. Development & Third Party
maintenance for the IBM mainframe
Linda De Bruyn 22/05/2014
Mainframe Day
1NRB Mainframe Day 22/05/2014

2. 2NRB Mainframe Day 22/05/2014
Agenda 1. Outsourcing application development &
maintenance
2. Our competence in the Mainframe application
environment
3. References in application outsourcing

3. 3
Outsourcing application development &
maintenance
NRB Mainframe Day 22/05/2014

4. 4
Outsourcing application development & maintenance
Recruitment Induction
Training Assignment Appraisal Development
HR Processes
DR &
Bus Cont
Firewall
Client Specific
Physically Isolated
Networks or
secure VPN
MacQuadra
MacQuadra
MacQuadraMacQuadra
Client Site
MacQuadra
MacQuadra MacQuadra MacQuadra MacQuadra
Modem
Repeater
Router
Local Area
Network
Secure
VPN
Global NRB
Group
Knowledge
Repository
Infrastructure
Physical
Security
Network
Security
Identify
objectives
knowledge
transfer
objects
Define
knowledge
transfer roles
Define
knowledge
transfer
techniques
Develop
knowledge
transfer plan
and metrics
Execute
knowledge
transfer
Confirm KT
objective
Identifying
relevant
areas of
knowledge,
knowledge
base and
gaps
Identifying
knowledge
objects
Identifying
team
members
Assign team
members to
jobs
Perform
knowledge
assessment
– knowledge
graph
Identify
Knowledge
Custodians
Define team
and individual
knowledge
transfer
approach
Select
knowledge
transfer
methods
Develop and
agree
knowledge
transfer plan
Define
knowledge
transfer
metrics and
tracking
Develop
management
for individual
development
plans
Conduct
knowledge
transfer to
KT plan
Track
progress and
assess KT
during
delivery
readiness
process
Conduct
knowledge
transfer sign
off
Initiate Plan Design Build Implement
Knowledge transfer
Reporting
A complex organization at various levels
NRB Mainframe Day 22/05/2014
Application
Management
Methodology & Tools
Service Delivery
Availability Management
Capacity Management
IT Financial Management t
Service Level Management
Service Support
Change Management
Configuration Management
Incident Management
Problem Management
Release Management
Application development
Requirements analysis
Design
Development
Testing
Deployment

5. 5NRB Mainframe Day 22/05/2014
Outsourcing application development & maintenance
Consolidation of
applications with
similar
functionalities
Sunsetting and
decommissioning of
applications due to
aging
Purpose : reduce
the portfolio and
optimize the
maintenance costs
Purpose : decrease the
maintenance costs
Re-engineering of
applications
Purpose : increase the performance and/or the
ease of applications use
Various scenarii

6. 6
Similar dynamic technologies:
Main activity: application development;
Vital to gather expertise;
Less predictability;
High production costs.
+/- 25 % efficiency increase when work is
organised in a structured and mutualised way.
Stable applications :
Main activity: application maintenance  SLA;
Homogeneous quality;
More predictability;
Internal resources shifted to more added value
operations;
+/- 15 % efficiency increase when work is organised in
a structured and mutualised way.
Outsourcing application development & maintenance
TRAVIATA
SI Entreprise
Roaming
Interconnexion
SI Prépayé REMUS
SI Marketing SI Finance SAP
SI Achats SAP
SI RH SAP
SI P3G
SIC GP
DWH 2G
DWH XT
Jade / CLOE
MAREVA
OPERA F3G
Logistique,
SAV,
Pharos
IHD
Portail
Cœur BSCS BSCS
LYP (Fidélisation)
Bureautique
CDN
Commissionnement
(Newcom)
Forces de ventes
CDN
CDN
Valo (Feve)
CDN
GAC
CDN
EAI / BPM
CDN
IVR
(serveurs vocaux)
CTI
SIE,
Interconnexion,
Roaming
Relation clients,
RCM
et Internet
Offre et services
MMM
Commercial
Facturation et
Fraude
SI décisionnel
Centre de
développement de
Nantes
Fonctionnel
Direction des
Développements
TRAVIATA
SI Entreprise
Roaming
Interconnexion
SI Prépayé REMUS
SI Marketing SI Finance SAP
SI Achats SAP
SI RH SAP
SI P3G
SIC GP
DWH 2G
DWH XT
Jade / CLOE
MAREVA
OPERA F3G
Logistique,
SAV,
Pharos
IHD
Portail
Cœur BSCS BSCS
LYP (Fidélisation)
Bureautique
CDN
Commissionnement
(Newcom)
Forces de ventes
CDNCDN
CDNCDN
Valo (Feve)
CDNCDN
GAC
CDN
GAC
CDNCDN
EAI / BPM
CDNCDN
IVR
(serveurs vocaux)
CTI
SIE,
Interconnexion,
Roaming
Relation clients,
RCM
et Internet
Offre et services
MMM
Commercial
Facturation et
Fraude
SI décisionnel
Centre de
développement de
Nantes
Fonctionnel
Direction des
Développements
TRAVIATA
SI Entreprise
Roaming
Interconnexion
SI Prépayé REMUS
SIMarketing SIFinance SAP
SIAchats SAP
SIRHSAP
SIP3G
SIC GP
DWH 2G
DWHXT
Jade/ CLOE
MAREVA
OPERA F3G
Logistique,
SAV,
Pharos
IHD
Portail
Cœur BSCS
BSCS
LYP(Fidélisation)
Bureautique
CDN
Commissionnement
(Newcom)
Forces de ventes
CDN
CDN
Valo (Feve)
CDN
GAC
CDN
EAI /BPM
CDN
IVR
(serveurs vocaux)
CTI
SIE,
Interconnexion,
Roaming
Relation clients,
RCM
et Internet
Offre et services
MMM
Commercial
Facturation et
Fraude
SIdécisionnel
Centrede
développementde
Nantes
Fonctionnel
Directiondes
Développements
TRAVIATA
SI Entreprise
Roaming
Interconnexion
SI Prépayé REMUS
SIMarketing SIFinance SAP
SIAchats SAP
SIRHSAP
SIP3G
SIC GP
DWH 2G
DWHXT
Jade/ CLOE
MAREVA
OPERA F3G
Logistique,
SAV,
Pharos
IHD
Portail
Cœur BSCS
BSCS
LYP(Fidélisation)
Bureautique
CDN
Commissionnement
(Newcom)
Forces de ventes
CDNCDN
CDNCDN
Valo (Feve)
CDNCDN
GAC
CDN
GAC
CDNCDN
EAI /BPM
CDNCDN
IVR
(serveurs vocaux)
CTI
SIE,
Interconnexion,
Roaming
Relation clients,
RCM
et Internet
Offre et services
MMM
Commercial
Facturation et
Fraude
SIdécisionnel
Centrede
développementde
Nantes
Fonctionnel
Directiondes
Développements
Application features
NRB Mainframe Day 22/05/2014

7. 7
Measurable benefits
Outsourcing application development & maintenance
CUSTOMER
Costs
 Lower execution price;
 Generated savings to fund
application enhancements
Outages
 Defects decrease
Maximum availability guarantee
Flexibility
Innovation
Economies of scales
Facilitate workload management
 Easy (local) communication
 Management decisions in Belgium
 Data confidentiality : guarantee to
keep data in Belgium
Belgium
NRB Mainframe Day 22/05/2014

8. 8
Outsourcing application development & maintenance
Pitfalls – Avoid falling into a black hole
NRB Mainframe Day 22/05/2014
Poor
transition
management
Outsourcing
critical business
No control
No confidence
built with
provider No
governance
No
documentation
Poor
communication
with internal staff
Poor communication
with provider

9. 9
Our competence in the Mainframe
application environment
NRB Mainframe Day 22/05/2014

10. 10
Organizational chart of NRB’s Solutions & Software Delivery division
Our competence in the Mainframe application environment
IBM Mainframe application environment
1. Consulting & Integration
2. Custom Build Development & Testing – QA/QC
3. Project Management
4. BI – Advanced Analytics
5. Third Party Application Maintenance
NRB Mainframe Day 22/05/2014

11. 11NRB Mainframe Day 22/05/2014
Consulting & Integration
Our competence in the Mainframe application environment
Consulting
IT Roadmap
Business Process Management
IT Architecture
Infrastructure & Technology
Assessment
Enterprise Architecture
Digital Strategy
Risk Assessment &
Management
Integration
SOA Platforms
These services stretch from the building of a business-
IT roadmap, through the assessment of used or to be
implemented technologies, the deployment of SOA
platforms… including support during organizational
changes linked to IT solutions implementations.
The starting point of our consultants is an IT
Governance frame. It provides the necessary
warranties regarding the relevance, the quality, the
durability and the added value of IT for business in
general, and of our solution and services in particular.
Of course, our consultants are working with models
and internationally recognized quality standards as
TOGAF, COBIT and ITIL.

12. 12NRB Mainframe Day 22/05/2014
Our competence in the Mainframe application environment
Reference : IT Roadmap for several customers (Ethias, CHR…)

13. Our competence in the Mainframe application environment
Custom Build Development
CUSTOM BUILD
DEVELOPMENT
Functional
Analysts
20 people
Technical
Analysts
65 people
Developers
90 people
Testing &
QA/QC
17 people
Globally, over 70% of our Mainframe development teams work on the IBM
technologies: IMS, CICS, DL1, DB2, PL1, Java. The others are dedicated to the Bull
environment (Bull GCOS 8, Oracle, Cobol…) and to web and BI developments.
NRB has developed « Diapason », which includes all best practices of Software Development
according to the most stringent present standards.
Diapason demonstrates that we perfectly master the development process and the complete
life cycle of applications, in accordance with the SDLC (Software Development Life Cycle)
principles.
For our customers, it guarantees qualitative applications and mastered implementation
process.
13NRB Mainframe Day 22/05/2014
Mainframe only 20 people 65 people 90 people 17 people

14. Our competencies in the Mainframe application environment
Custom Build Development - Reference Upload Extranet ETHIAS
This application manages all interactions between the consumer (insured) and Ethias
(insurance company) taking into account all relevant data (present on the IBM Mainframe)
and the various impacted applications as a consequence of the interaction of the end-user.
The communication is managed by the Enterprise Service Bus implemented on the
Mainframe (zLINUX).
14NRB Mainframe Day 22/05/2014

15. Our competencies in the Mainframe application environment
Testing & QA/QC
QA/QC = continuous Performance Analysis & Improvement
including publishing of cookbooks for internal use
15NRB Mainframe Day 22/05/2014

16. 16
This project encompasses the testing of the MIG4 project, a joined project between Sibelga
and ALG.
This project has mainly involved the teams of the Clearing House, SAP, Application,
Production & testing.
The MIG4 projet took place in 3 stages, between Oct 2008 and Nov 2010
NRB has been involved in the various test phases :
System Integration Tests (SIT)
User Acceptance Tests (UAT)
Message certification Tests
End-to-end tests at Electrabel
At the level of the SIT and UAT, in collaboration with Sibelga :
1 NRB Test Manager has supported the tests strategy, testing follow-up, reporting and
errors monitoring (Mantis tool)
2 NRB Test Analysts and 3 Sibelga Test Analysts have prepared the test cases, executed
them and reported errors.
Since 2010, several test campaigns (SIT and UAT) have taken place at Sibelga with 1 or 2
NRB Test Analysts.
NRB Mainframe Day 22/05/2014
Testing & QA/QC : Reference Sibelga - ALG
Our competencies in the Mainframe application environment

17. 17
NRB’s PMO (Project Management Office) provides our
customers the warranty that each project is carried out in a
professional and qualitative way.
The methodological framework used by NRB is PMI / PMBOK.
The number of Project managers is > 30 people.
NRB Mainframe Day 22/05/2014
Project Management
Our competence in the Mainframe application environment

18. 18NRB Mainframe Day 22/05/2014
Business Intelligence – Advanced Analytics
Our competence in the Mainframe application environment
Business Intelligence facilitates structured data (such as database) analysis.
Next to our Advanced Analytics service, we are currently building a Big Data End-
to-End solution allowing to:
1. Extract information from semi-structured or non structured data sources;
2. Compare those data with structured data we have access to;
3. Serve our customers with personalized dashboards based on a « As a
Service » model.

19. 19NRB Mainframe Day 22/05/2014
Business Intelligence – Big Data
Our competence in the Mainframe application environment

20. 20
Our competence in the Mainframe application environment
Tools (Project room, Plan View, Jira, …)
P r o c e s s – ITIL
Q u a l i t y - ISO 9001
Transition
Risk Management
Secure the business continuity
Development & Maintenance
Increase the service
Reduce the costs
Corrective /Adaptative Maintenance
Evolutive Maintenance
Continuous Service Improvement
Governance Model
Diagnostic Setup Acquisition Start-Up
Third Party Application Maintenance (TPAM) : Global view
NRB Mainframe Day 22/05/2014

21. Assessment of the application, processes and resources
Identification of services and quality level (SLR)
Identification & Management of risks
Preparation of know-how & responsibilities transfer
Detailed Transition Plan
TPAM : Methodology
Our competence in the Mainframe application environment
Diagnostic
General Session on the application
Detailed Sessions by module /service
Analysis of incidents statistics
Documentation of Processes
Setup
Workshops with the support team of the customer
Definition of operational procedures in a Maintenance Quality Plan
(cookbook) and adoption of new procedures
Handling of a sample of tickets by the TPAM team
Identification of shortcomings
Preparation of know-how transfer to the back-up’s
Acquisition
Execution of procedures by the TPAM team (with the customer team in 3rd
line of support)
Transfer of know-how to the back-up’s
Review and definition of the metrics with the customer (SLA)
Start-Up
21NRB Mainframe Day 22/05/2014

22. 22
Scope : Re-engineering of all Health Insurance applications
(Mutualiteit/Mutualités) in order to make it multi company
(several organizations using the same applications)
More details on this project in the following conference
subject
NRB Mainframe Day 22/05/2014
Reference : UNMS – Chrysalide Project
Our competence in the Mainframe application environment

23. 23
References in application outsourcing
NRB Mainframe Day 22/05/2014

24. 24NRB Mainframe Day 22/05/2014
References in application development and/or maintenance on mainframe
…

25. 25
Questions ?
NRB Mainframe Day 22/05/2014

26. 26NRB Mainframe Day 22/05/2014
#mainframeday