Delivering the Future:
how we identify the trends
and translate them into
actionable opportunities
Ville Tikka, Opportunity Identification, Nokia
November 2009




© Nokia 2009
  © Nokia 2009
1                 2                3
How we identify   Trends we have     How we make
  the change         identified    trends actionable




© Nokia 2009
1
                                              2                3

                                              Trends we have     How we make
                How we identify                  identified    trends actionable
                  the change
               – what processes and methods
                          we use




© Nokia 2009
Trends research & opportunity
identification
start from embracing the change –
the new challenges and possibilities




© Nokia 2009
Biggest opportunities are better
      for the people, better for the
      planet and better for the business



© Nokia 2009
Socio-Cultural
                           Trends




               Consumer                  Usage
                Trends                   Trends




               Trends research happens from
               both top-down and bottom-up –
               it’s a holistic approach


© Nokia 2009
The three key steps:

Understand what         Discuss, observe and   Uncover challenges
drives the future      empathize with people   and opportunities




  Conversations with       Investigative         Analysis &
       experts               fieldwork          collaboration




© Nokia 2009
Mike Karnjanaprakorn & Jerri Chou from All Day Buffet




Learn from experts & innovators
to understand how the paradigm is
being challenged




© Nokia 2009
Discuss, observe & empathize
with people and go to experience
life where it happens




© Nokia 2009
Utilize online & digital tools
to gather and make sense of the
vast amount of data




© Nokia 2009
2
               1                                             3
               How we identify                                 How we make
                 the change      Trends we have              trends actionable
                                    identified
                                    – examples of how
                                 communication will evolve




© Nokia 2009
Digital Intimacy
as relationship structures change and become
increasingly fragmented, there is a desire for
richer forms of digitally mediated intimacy




© Nokia 2009
Digital Intimacy – Drivers
urbanization, migration, fragmented families
and friendships, and financially constrained
households challenge the current
communication methods




© Nokia 2009
The Future of Digital Intimacy
the new communication ecosystems enrich
digital communication, create continuity and
ambient awareness, and bring elements of
physical presence to digital intimacy




© Nokia 2009
Waking Things Up
people will form new friendly relationships with
things, giving them their own voices and
including them to social networks to extend
awareness of the world




© Nokia 2009
                                   http://plant.bowls-cafe.jp/
  © Nokia 2009
http://www.botanicalls.com




Waking Things Up – Drivers
the desire for transparency and ambient
awareness, eco-monitoring and serendipitous
possibilities for discovery all drive people to
augment their everyday lives




© Nokia 2009
Future of Waking Things Up
the idea that things can tell their stories will
become standard, there is a new expectation for
emotional connections and virtual interactions
with and via meaningful social objects




© Nokia 2009
3
               1                 2

               How we identify   Trends we have
                 the change         identified      How we make
                                                  trends actionable
                                                    – five key learnings




© Nokia 2009
© Nokia 2009
Don’t just inspire with trends
as scattered latest trends are often
confusing and hard to utilize




© Nokia 2009
Use a framework to simplify
the change and to clarify the
relations between trends




© Nokia 2009
© Nokia 2009
Happy audience is important
but it doesn’t equal ownership,
action points and impact




© Nokia 2009
Collaborate with your audience
and run workshops with defined
methods, toolkits & time to think




 © Nokia 2009
For example, trend
               prioritization tools
               help to understand
               the urgency and focus
               the attention on best
               opportunities




© Nokia 2009
© Nokia 2009
Tell engaging credible stories
about real people, familiar
situations, stuff that matters




© Nokia 2009
Serve with right media mix
to reach your audience: blogs,
books, magazines, videos, etc.




© Nokia 2009
Interactive info visualization is one of the
essentials for good communication


   © Nokia 2009
© Nokia 2009
Ensure buy-in from the top
to validate your mandate as a
change agent




© Nokia 2009
Get the timings right
to know when in the project or in
the process you will be listened




© Nokia 2009
Know your stakeholders well
as everyone talks the talk and
walks the walk differently




© Nokia 2009
Socio-Cultural
                          Trends
                       Do people desire it?

                                                             Use the right
                                                             combinations of
                                                             information to be
           Consumer                           Usage          relevant for different
             Trends                           Trends
                                                             functions and to
         Do people buy it?              Do people use it?
                                                             make the trends
                                                             actionable




 Brand &                                         Design &
                         Corporate
Marketing                                       Concepting
                          Strategy




© Nokia 2009
And when you do it right
your reward is a better future for
the people, for the planet and for
the business…




© Nokia 2009
Cut! …and action!




© Nokia 2009
  © Nokia 2009

Delivering The Future

  • 1.
    Delivering the Future: howwe identify the trends and translate them into actionable opportunities Ville Tikka, Opportunity Identification, Nokia November 2009 © Nokia 2009 © Nokia 2009
  • 2.
    1 2 3 How we identify Trends we have How we make the change identified trends actionable © Nokia 2009
  • 3.
    1 2 3 Trends we have How we make How we identify identified trends actionable the change – what processes and methods we use © Nokia 2009
  • 4.
    Trends research &opportunity identification start from embracing the change – the new challenges and possibilities © Nokia 2009
  • 5.
    Biggest opportunities arebetter for the people, better for the planet and better for the business © Nokia 2009
  • 6.
    Socio-Cultural Trends Consumer Usage Trends Trends Trends research happens from both top-down and bottom-up – it’s a holistic approach © Nokia 2009
  • 7.
    The three keysteps: Understand what Discuss, observe and Uncover challenges drives the future empathize with people and opportunities Conversations with Investigative Analysis & experts fieldwork collaboration © Nokia 2009
  • 8.
    Mike Karnjanaprakorn &Jerri Chou from All Day Buffet Learn from experts & innovators to understand how the paradigm is being challenged © Nokia 2009
  • 9.
    Discuss, observe &empathize with people and go to experience life where it happens © Nokia 2009
  • 10.
    Utilize online &digital tools to gather and make sense of the vast amount of data © Nokia 2009
  • 11.
    2 1 3 How we identify How we make the change Trends we have trends actionable identified – examples of how communication will evolve © Nokia 2009
  • 12.
    Digital Intimacy as relationshipstructures change and become increasingly fragmented, there is a desire for richer forms of digitally mediated intimacy © Nokia 2009
  • 13.
    Digital Intimacy –Drivers urbanization, migration, fragmented families and friendships, and financially constrained households challenge the current communication methods © Nokia 2009
  • 14.
    The Future ofDigital Intimacy the new communication ecosystems enrich digital communication, create continuity and ambient awareness, and bring elements of physical presence to digital intimacy © Nokia 2009
  • 15.
    Waking Things Up peoplewill form new friendly relationships with things, giving them their own voices and including them to social networks to extend awareness of the world © Nokia 2009 http://plant.bowls-cafe.jp/ © Nokia 2009
  • 16.
    http://www.botanicalls.com Waking Things Up– Drivers the desire for transparency and ambient awareness, eco-monitoring and serendipitous possibilities for discovery all drive people to augment their everyday lives © Nokia 2009
  • 17.
    Future of WakingThings Up the idea that things can tell their stories will become standard, there is a new expectation for emotional connections and virtual interactions with and via meaningful social objects © Nokia 2009
  • 18.
    3 1 2 How we identify Trends we have the change identified How we make trends actionable – five key learnings © Nokia 2009
  • 19.
  • 20.
    Don’t just inspirewith trends as scattered latest trends are often confusing and hard to utilize © Nokia 2009
  • 21.
    Use a frameworkto simplify the change and to clarify the relations between trends © Nokia 2009
  • 22.
  • 23.
    Happy audience isimportant but it doesn’t equal ownership, action points and impact © Nokia 2009
  • 24.
    Collaborate with youraudience and run workshops with defined methods, toolkits & time to think © Nokia 2009
  • 25.
    For example, trend prioritization tools help to understand the urgency and focus the attention on best opportunities © Nokia 2009
  • 26.
  • 27.
    Tell engaging crediblestories about real people, familiar situations, stuff that matters © Nokia 2009
  • 28.
    Serve with rightmedia mix to reach your audience: blogs, books, magazines, videos, etc. © Nokia 2009
  • 29.
    Interactive info visualizationis one of the essentials for good communication © Nokia 2009
  • 30.
  • 31.
    Ensure buy-in fromthe top to validate your mandate as a change agent © Nokia 2009
  • 32.
    Get the timingsright to know when in the project or in the process you will be listened © Nokia 2009
  • 34.
    Know your stakeholderswell as everyone talks the talk and walks the walk differently © Nokia 2009
  • 35.
    Socio-Cultural Trends Do people desire it? Use the right combinations of information to be Consumer Usage relevant for different Trends Trends functions and to Do people buy it? Do people use it? make the trends actionable Brand & Design & Corporate Marketing Concepting Strategy © Nokia 2009
  • 36.
    And when youdo it right your reward is a better future for the people, for the planet and for the business… © Nokia 2009
  • 37.
    Cut! …and action! ©Nokia 2009 © Nokia 2009