The effect ofmarketing strategies on small and medium enterprises performance in Bahir
Dar city
By:
Mulualem Adugna
Bahir Dar Institute Of Technology
Industrial Engineering Department
Advisor: Yibeltal Nigussie. (Asst. Prof.)
2.
Outline
Background of thestudy
Statement of the Problem
Objective Of the study
Conceptual Framework
Methodology
Results
Conclusion
Recommendation
3.
Background of thestudy
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Many businesses are making an effort to employ marketing as
part of their competitive strategy. According to a
straightforward definition of the marketing concept, its goal is
to use persuasion, information sharing, and a variety of other
strategies to influence consumers' purchasing decisions in
order to prove its marketability.
Small and medium enterprises are the vehicle of economic
growth and development globally.
4.
Statement of theproblem
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Every enterprise’s major reason for existence is to make a profit.
Firms, therefore, face the challenge of knowing the appropriate type
of strategies, which they could use for their product/service. Thus,
conducting such research seems essential in the light of the fact that
different problems centered in this sector.
Even though there have been several research papers on the topic
(The influence of marketing strategies on performance, in the setting
of SMEs), it is challenging to generalize the study's findings in the
context of Ethiopian SMEs without empirical testing.
5.
Objective
Examining the impactof marketing tactics on the results of Small and
Medium Enterprises in Ethiopia is the major goal of the study.
The specific objective of this study are
To examine the effect of STP strategies on the performance of the SMEs;
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To investigate how product strategies affect SMEs' performance;
to research how SMEs' success is impacted by price strategies;
To examine the effect of promotion strategies on the performance of the SMEs;
To examine the effect of place strategies on the performance of the SMEs;
To examine the effect of customer orientation strategies on the performance of the
SMEs;
To examine the effect of relationship marketing strategies on the performance of the
SMEs;
6.
Conceptual framework
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STP Strategy
ProductStrategy
Price Strategy
Promotion Strategy
Place Strategy
Customer Orientation Strategy
Relationship marketing strategy
SMEs
Performance
H1
H2
H3
H4
H5
H6
H7
Dependent Variables
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Methodology
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Research design
Form thethree different types of research approaches, qualitative, quantitative
and mixed approaches. Hence, by taking the research objectives and questions
into considerations, quantitative research approach was used.
From the three types of research design, namely; exploratory, descriptive, and
explanatory, by taking the research objectives and nature of the study into
consideration, descriptive and explanatory research designs used.
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Target population andSample size
The target populations of the study were the registered/licensed small and medium
enterprises operating in Bahir Dar. As per the information obtained from Bahir Dar
Small Enterprise Development Bureau, there were 4,161 Small and Medium
Enterprises operating within the area.
S/n Strata (Sector) Total no. of SME Sample
1 Manufacturing 2,230 196
2 Construction 1,335 117
3 Service 280 25
4 Trade 226 20
5 Urban Agriculture 90 8
Total
Each stratum's sample size
365
4,161
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Data collection instruments
Thestudy was depended on primary data which collected through self-administrated
questionnaire. The questions were structured in close-ended type and responses to
the questions were measured by Likert scale of five rating scale. The questionnaire
was first designed in English language and then translated into Amharic language.
Validity and reliability
The research is valid because various relevant literatures were used, the advisor
critically checked the over all research, and pilot surveys were used
In this study, Cronbach's alpha was utilized to examine the reliability of the Likert
scale items
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SPSS Version 20were used for analytical purpose.
Data analysis methods
Factor analysis and Cronbach's alpha were employed to
examine the instrument's reliability and validity.
It used percentage, frequency, mean, and SD to arrange and summarize respondents'
and businesses' demographic and general data.
Pearson Correlation was employed to analyze marketing strategy and performance
characteristics.
Multiple regression analysis was utilized to analyze marketing strategy' impact on
SME performance.
Tables, graphs, and charts made the quantitative facts approachable and clear.
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Ethical consideration
This studyfollowed the general standards of research ethics by asking
respondents to contribute information voluntarily, communicating the study's
objective beforehand, and guaranteeing confidentiality. Also, the questionnaire
was clarified to meet the sector. Only willing participants received
questionnaires.
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Result
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Questionary response rate
SampleSize 365
Collected 353
Remain uncollected 12
Discarded 9
Usable 344
Response Rate 94%
This indicates that really the
research questionaries are
describing the research.
The overall reliability of the questionaries were 95% in which each independent
variables were quantified
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Where: Y= SMEsPerformance (Dependent Variable) , β0 = Intercept
β1, β2, β3, β4, β5, β6, and β7 = Coefficients of the line , X1=STP (Segmentation, Targeting, and
Positioning)
X2= Product, X3=Price, X4=Promotion, X5=Place, X6=Customer Orientation, X7=
Relationship Marketing, e= Sampling error
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Major findings
The majorityof respondents (59.3%) were male, while 40.7% were female.
More than half of the respondents were aged 21-30 (50.3%), followed by 31-40 (25.9%).
Most (53.5%) had a First Degree, 36.6% had a certificate diploma, and the remainder had
a Master’s Degree or less.
59% of respondents have 6-10 years' business experience. 26.7%, 9.3%, and 4.9% have 5
years, 11-15 years, and >15 years of experience.
61% of the companies were medium-sized, 31.1% were tiny, and 7.8% were others.
55.5% of sub-sectors were manufacturing. The others worked in construction, service,
trade, and urban agriculture, respectively.
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Major findings
37.5% have51-100 staff. 32.6 percent have 50, 101-150, 151-200, and >201 workers,
respectively.
More than half (51.7%) have total capital over Birr 300,000.
Most (52%) employed marketing strategy moderately. 35.5%, 7.6%, and 4.9% of
respondents utilized it very, very greatly, and lowly.
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Conclusion
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The study indicatedthat independent factors (marketing strategy variables) affect SME success
more than pricing. Each has a particular impact on SME performance. This highlights the
necessity of marketing for small businesses. The marketing approach used determines its
performance. From this result, one can conclude that when business organizations produce high-
quality products, appropriately price and promote them, efficiently distribute/locate them,
customize needs, and create long-term relationships, it will lead to higher business performance
in terms of profitability, sales, customer satisfaction, and brand awareness.
The correlation matrix showed that all independent factors were positively and significantly
associated with the dependent variable. Multiple regression was used to see if independent
factors affect performance.
The study's conclusion: The initial hypothesis that STP improves SME performance is verified
(p0.05; β =0.117). So SMEs align with these points: This variable is significant because it helps
SME managers and owners divide, identify, and assess market layers to develop a marketing mix.
STP helps SMEs focus on client demands and increases company success.
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The second hypothesisthat product strategy positively affects SME performance is verified since its
P-value is (Pvalue 0.05; β=0.102). This study indicates that product strategy affects SME profitability,
sales, customer happiness, and market expansion. Before buying, people analyze quality, features,
design, and styles rationally or emotionally. When features and client demands are met, repeat
purchases and word-of-mouth are likely. So, product strategy positively affects SME performance.
The third hypothesis that price strategy positively affects SME performance is rejected since its P-
value is >0.05 (β=0.023). This suggests pricing affects performance, but not much. Most SMEs spend
time learning about their competitors' pricing and inflation. Although they utilize rivals' pricing as a
baseline, they also consider customer advantages, customer relationships, and favorable feedback
when determining rates.
The fourth hypothesis is validated since the P-value of the price strategy is (Pvalue <0.05; β=0.159).
Promotion strategy affects performance because it increases awareness, interest, and trial.
Entrepreneurs aren't skeptical of mass promotion, such as media advertising, at this level due to
interpersonal links and networks that boost word of mouth. Heavy product promotion costs may be
to blame.
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The fifth hypothesisis verified since the location strategy's P-value is (P-value <0.05; β=0.113).
Another aspect affecting SME effectiveness is location. This implies the business's location,
accessibility, and distribution channel are important.
The sixth hypothesis that customer orientation approach positively affects SME performance is
verified since its P-value is (P-value 0.01; =0.192). Customer orientation converts marketing into
a competitive weapon by transforming organizational values, attitudes, assumptions, and
premises towards a two-way connection between customer and enterprise. Any organization,
but especially small and medium-sized businesses, must comprehend the marketplace and
establish suitable product and service strategies to fulfill client wants and desires.
The regression coefficient of the seventh hypothesis shows that relationship marketing
improves performance (P-Value <0.01 and β=0.237). Also confirmed is H7. According to H7,
developing long-lasting relationships helps SMEs secure long-lasting consumers, increase sales,
profitability, brand recognition, and customer satisfaction.
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Recommendation
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SMEs should divide,target, and position their markets to better serve their consumers.
SMEs should consider product strategy. SMEs must develop quality products to compete
with major companies.
SMEs should successfully convey their products and/or services to the public
SMEs should improve site accessibility and convenience and offer different distribution choices.
SMEs should cherish and respect customers' opinions, provide loyal customers presents, and
take comments seriously.
Even though the price strategy has a negligible influence in this scenario, SMEs should
determine their rates and charge reasonable prices while communicating with consumers
clearly.
Essential and effective training for the operators to do the product and the customers to use
the product.