1. Dealing with the Human
Factor inside our Company

2. Dealing with the Human Factor
HF - Definition
• The Human factor is
the set of aspects and
characteristics from our
own personality that
enables us to get or not
engaged in social,
economic and political
institutions.

3. Dealing with the Human Factor
Introduction
• When the fight is really on and
the battle is undecided, you want
your team to act co-operatively,
quickly and rationally.
• You do not want a:
– disgruntled employee bitching about
life,
– a worker who avoids work,
– a key engineer being tired all day
because the baby cries all night.

4. Dealing with the Human Factor
Important
• Few "people problems" can be
solved quickly, some are totally
beyond our control and can only
be contained.
• It is important to know that we
can learn how to positively face
and influence our colleagues´
performance and behaviour.

5. Dealing with the Human Factor
Important - Psychological Aspects
• Learning about some
important aspects of
human psychology is a
good way to better deal
with people.

6. Dealing with the Human Factor
01 – Learning about our own behavior
• We need to consider the effects of our daily
behavior upon our colleagues and clients.
• It is not an easy task since our own
perception of ourselves is always positive
and constructive and never negative.
• And a good way to measure that is to
remember how often:
– Do we complain about our company and
performance?
– Do we point out mistakes from our co-workers?
– Do we avoid sharing advices and point-of-views?
– Do we neglect our co-workers?

7. Dealing with the Human Factor
02 – Learning about motivation
• When dealing with motivation it is
important to take a long-term view.
• What we need is to develop a
sustainable approach to maintain us and
our staff full of enthusiasm and
commitment.
• The main positive motivators are:
– achievement, recognition, the work itself,
responsibility, and improvements.

8. Dealing with the Human Factor
03 – Learning about achievement
• Our life and professional targets have a
dramatic effects upon our lives:
– Too hard goals = it means failure.
– Too easy goals = it means no efforts and no
compromise.
• Ideally, we should have a series of targets
which are easily recognised as stages
towards the ultimate completion of the
task.
• And progress should be punctuated and
celebrated with small but marked
achievements.

9. Dealing with the Human Factor
04 – Learning about recognition
• Appreciation is a fundamental
human need.
• People respond to appreciation
expressed through recognition of
their good work because it confirms
their work is valued.
• When employees and their work are
valued, their satisfaction and
productivity rises, and they are
motivated to maintain or improve
their good work.

10. Dealing with the Human Factor
05 – Learning about the work itself
• Our work itself should be
interesting and challenging.
• Interesting because this makes
us actually engage our
attention; challenging because
this maintains the interest and
provides a sense of personal
achievement when the job is
done.

11. Dealing with the Human Factor
06 – Learning about responsibility
• Responsibility is the most lasting positive
motivator.
• One reason is that gaining responsibility
is itself seen as an advancement which
gives rise to a sense of achievement and
can also improve the work itself: a
multiple motivation!
• Assigning responsibility is a difficult
judgement since if we are not confident
and capable enough, we will be held
responsible for the resulting failure.

12. Dealing with the Human Factor
07 – Learning about advancement
• There are two types of
advancement:
– the long-term issues of promotion,
salary rises, job prospects;
– and the short-term issues (which you
control) of increased responsibility, the
acquisition of new skills, broader
experience.
• Most people will be looking for the
first one, but we need to be aware of
the importance of them all.

13. Dealing with the Human Factor
Our Business Contacts
Feel free to send us an e-mail.
Our Website:
www.licoreis.com
Our E-mails:
licoreis@licoreis.com
licoreis@licoreis.com.br
robertolico@hotmail.com
Linkedin: Roberto de Paula Lico Júnior
Twitter: @licoreis