The article discusses how Lend Lease, a company that manages privatized military housing, uses model homes to attract potential residents. Model homes allow residents to visualize what living in the community would be like. They have been effective tools at various Lend Lease properties, including showing renovated legacy homes and homes furnished through partnerships. Model homes help reduce stress for military families moving to new bases by providing a sense of what housing options are available. They have also helped increase occupancy levels at some properties.

1. DefenseCOMMUNITIES
THE MAGAZINE OF MILITARY HOUSING, LODGING & LIFESTYLES
MARCH/APRIL 2015 www.phma.com
Tips for installing
on-base laundry facilities
page 4
Improving service
with resident
satisfaction surveys
page 18
New DoD website
simplifies home
searching
page 28
HowLendLeaseusesthe
modelhomeasaproperty
managementtool
Model
Behavior

2. CONTENTS
2 DEFENSE COMMUNITIES
6 Model Behavior
Lend Lease is leveraging model homes as a tool to give
potential residents a better idea of what life is like in one
of its communities.
By Lacey Purcell
10 Investing in Efficiency
Several large-scale technological improvements—from
changes to LEDs to the introduction of “connected
products”—will help drive energy efficiency in 2015 and
beyond.
By Evan Matzen
14 A Chore No More
These tips can help property managers install or upgrade
laundry equipment to better serve residents—and help
their bottom lines.
By Susan Peppler
FEATURES
26 Do One Thing Differently Today
PHMA Chapter members are looking to the association
for guidance, information about the future of military
housing, and friendship—and we need your help to get
others motivated and engaged.
By Darlene McCoy
28 Home—Just a Click Away
The Department of Defense’s new HOMES.mil website
helps to connect personnel and their families with their
next home, whether a state away or on the other side of
the globe.
By Phyllis Newton
Special Section: Property Management
18 How Are We Doing?
By implementing an annual resident satisfaction survey
program, Balfour Beatty Communities has been able to
identify and act on a variety of feedback from its resi-
dential communities.
By Heather Astorga
22 The Challenge of the Single Soldier
Unaccompanied military housing presents unique
challenges that must be addressed for the benefit of all
service members.
By Vicki Sharp, NALP, CAPS, CDPM, PMIC
30 Making the Most of Morale
Having strong company morale is one of the key
factors for success, and these tips address how to
improve your organization’s enthusiasm and loyalty
immediately.
By Mark Towers
31 Corvias Foundation To Award
Educational Grants for Military
Spouses
Now through May 7, 2015, Corvias Foundation is
accepting applications for educational grants to be
awarded to spouses of active-duty soldiers.
Adapted from a press release
6

3. MARCH | APRIL 2015 3
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Postmaster: Send subscription/address changes to:
Defense Communities, 154 Fort Evans Road, NE, Leesburg, VA
20176 or e-mail: phmaoffice@earthlink.net.
Publisher
Editor
Production Assoc.
Art Director
Ad Sales Manager
Josephine Rossi
Barbara Sincere
Christine Umbrell
Janelle Welch
Alison Bashian
Defense Communities magazine is
designed to keep those who operate
and manage the whole spectrum
of military housing and facilities
maintenance informed on the
industry’s latest technology, prod-
ucts, and services. It provides a
forum for members to share lessons
learned, news and events, and train-
ing opportunities and updates.
March/April 2015 u Volume 26, Number 2 u www.phma.com
ABOUT THE COVER: Inside the
Atlanta Marine Corps Communities.
Photo courtesy of Bethany Harrell.
Please send your articles
for Defense Communities to
Barbara Sincere at
phmadefensecommunities@earthlink.net.
NEXT EDITORIAL DEADLINE:
July/August - May 7
DefenseCOMMUNITIES
THE MAGAZINE OF MILITARY HOUSING, LODGING LIFESTYLES
DEPARTMENTS
4 President’s Message
PHMA President Del Eulberg
urges PHMA members to be pos-
itive agents of change this year.
40 Military Marketplace
42 Corporate Sustaining
Members
47 Ad Index
32 2015 Military Housing Supplier Showcase
Read about the latest products and services to hit the military housing mar-
ket, and learn how they can improve quality of life for your residents in the
third annual Defense Communities Military Housing Supplier Showcase.
22
26

4. 6 DEFENSE COMMUNITIES
L
end Lease’s privatized military family housing
spans 21 installations across 12 states. In partner-
ship with the Department of Defense through the
Military Housing Privatization Initiative, Lend Lease
is responsible for the ongoing renovation, development,
maintenance, and management at each of its projects for 50
years. Leadership at each respective property employs a num-
ber of effective tactics to attract potential and retain current
residents, including incentive campaigns, high-end amenities,
and regular programming to promote a sense of community.
In order to increase the appeal of the units, management uti-
lizes model homes to give potential residents an idea of what
life would be like while living in a Lend Lease community.
“Our goal is to maintain occupancy at the highest level pos-
sible across the portfolio,” said Marc Sierra, managing director
for Lend Lease (US) Public Partnerships. “Our property manag-
ers are constantly evolving their strategies to remain competitive
in each respective market, and model homes have passed the
test of time in terms of effectiveness for attracting residents.”
ModelBehavior
For Lend Lease, model homes are more than a creative
tool to attract new residents, they also symbolize
care of military families
By Lacey Purcell
Special Section: Property Management
Photo: Bethany Harrell
Campbell Crossing –
Fort Campbell
Photo: Marc Felt
Tierra Vista Communities –
Los Angeles Air Force Base

5. 8 DEFENSE COMMUNITIES
Model Homes at Work
Tierra Vista Communities, a Lend Lease property that
serves Los Angeles Air Force Base, had particularly good
luck in attracting potential tenants to the community’s Fort
MacArthur neighborhood with a three-bedroom model
home. The community welcomes eligible tenants other
than active-duty military, and has done exceptionally well
in attracting local police, fire, and emergency medical
technicians, thanks to the strategic placement of its model
home. The model home has helped to revitalize the com-
munity, showcasing the potential of the historic neighbor-
hood with stunning views of the nearby coast. “Showing
our model provides a scale for potential tenants,” said Jerry
Schmitz, vice president and regional project director for
Tierra Vista Communities. “They’re able to imagine their
own belongings in the home much easier when they can
compare the model furniture to what they already own
and need to move. It has provided valuable peace of mind
to residents who are moving across the country and, occa-
sionally, across the world.”
In 2007, Island Palm Communities (IPC), a Lend Lease
property at Army Hawaii, introduced model homes in
an effort to attract more single and unaccompanied ser-
vice members. Thanks to senior leadership buy-in, the
model homes effectively attracted eager tenants to the
legacy homes in the community. IPC currently utilizes two
model homes in Schofield Barracks, the legacy area of the
property’s Patriot Housing Community. In order to attract
potential residents to the older homes, IPC representatives
show one of the model homes with a list of customizable
elements for new residents to choose from: “Residents are
usually pleasantly surprised to see the model home,” said
Peter Sims, vice president and regional project director
for IPC. “Showing our model home resulted in 27 leases
during April and May of 2014. Those leases were critical
in maintaining our occupancy before peak [permanent
change of station, or] PCS season.”
Campbell Crossing at Fort Campbell takes a different
approach with its model homes. Instead of showcasing older
or historic legacy homes that have not been upgraded, the
management team has invested in staging legacy houses
that have been renovated to attract potential residents. As
part of Campbell Crossing’s ongoing out-year renovation
plans, a spacious, three-bedroom, ranch-style home in the
Werner Park community features new fixtures; updated
flooring; and a large, fenced-in backyard. Project managers
also are working on a four-bedroom, two-story, Company
Grade model in the New Drennan community to show offi-
cers the convenience of renting a home on Fort Campbell.
“We stage the homes with furnishings from CORT Furniture,
and purchase additional decorations from local businesses,”
Special Section: Property Management
Photo: Marc Felt
Photo: Amanda Jones
Tierra Vista
Communities
Atlanta Marine Corps
Communities

6. MARCH | APRIL 2015 9
said Mike Goodwin, project director for Campbell Crossing.
“At this point in time, the model’s purpose is to showcase
the new renovations and demonstrate to our new and cur-
rent residents alike the potential of residing in a Campbell
Crossing home.”
Like Campbell Crossing leadership, property managers
across the broad Lend Lease portfolio have developed key
partnerships to ensure that model homes remain effective
and attractive. Atlantic Marine Corps Communities (AMCC),
the largest privatization project in the Lend Lease’s privatized
military family housing portfolio, has partnered with Marine
Corps Community Services to decorate and furnish model
homes in some locations with products from the Marine
Corps Exchange. “The partnership has been beneficial for
bothparties,”saidHilaryHawkins,projectdirectorforAMCC.
“We showcase the Exchange furniture in the homes to give
prospective residents a vision of how they could live there.
This encourages potential and incoming residents to then
shop at the Exchange for savings and other perks.”
As competition for rental housing near military instal-
lations continues to grow, creativity in marketing quality
housing located on base is ever-evolving and an effective
and necessary tool in our leasing program. Lend Lease proj-
ect directors have seen that to be true, but agree that some
traditional tactics remain effective when executed correctly.
“Moving to a new base and searching for new housing can
be quite taxing and stressful on military families,” said Sierra.
“We honor their service to our nation, and we try our best as
a company to reduce their apprehension in any way we can.
Model homes are one small thing we do that shows residents
that we want to take care of them and their families.” n
Lacey Purcell is the marketing coordinator for Lend Lease (US)
Public Partnerships. Reach her at lacey.purcell@lendlease.com.
www.TheRefinishingTouch.com 800-523-9448
Saving 84% on the
cost of new furniture.
Here’s what the House had to decide.
Spend over $1 million on brand new
furniture? Or refurbish existing furniture
“as new” and save $935,000 with The
Refinishing Touch, an award-winning
company with an eco-friendly process
that reduces pollution, cuts
expenditure, manages assets and frees
up funds. The House voted for the
latter, cutting their
furniture expenditure
by 84%, renewing
their commitment to
sustainability and
restoring our faith in
government. The
rest is history.
Cost Benefit
Analysis
U.S. House of Rep.
New furniture:
$ 1,023,232.63
Refinished by TRT:
$ 169,030.60
Savings of 84%
One thing the House easily agreed on:
GSA Approved
Vendor
GS-29F-0002M

7. 32 DEFENSE COMMUNITIES
Military Housing Supplier Showcase
N
othing busts Change of Occupancy Maintenance
budgets like replacing damaged countertops, vani-
ties, bathtubs or tile in kitchens and bathrooms. It’s
expensive, time-consuming and creates havoc with
turnaround times.
This is where Miracle Method Surface Refinishing comes
to the aid of military housing developers and managers.
Refinishing existing kitchen and bathroom surfaces is a low-
cost and faster turnaround solution than replacement.
Using a proprietary process, Miracle Method transforms
dated, worn and damaged porcelain, tile, cultured marble,
acrylic, fiberglass, and laminate surfaces to like new. We can
even change colors and update tile and countertops with a
Natural Accents™ stone look finish. Most projects can be
completed in two days or less. What’s more, Miracle Method
finishes are guaranteed against peeling and adhesion failure.
“There’s no question that the Miracle Method process
increases efficiency and effectiveness in COM. We used to
replace the countertops, but we found refinishing does not
take as long and is also cheaper,” says Kevin Dickerson,
director of maintenance for Tierra Vista, a Lend Lease Military
Housing Community at Petersen Air Force Base in Colorado
Springs, CO. “The product is easy to clean and has proven to
be more durable than standard laminate countertops.”
At Miracle Method, we also understand the importance of
conforming to the stringent military base guidelines. We com-
ply with higher insurance requirements, safety regulations and
dress codes; and, dependable, professional technicians, who
have passed background checks, perform all work.
About Us
With 135 locations, Miracle Method is the nation’s largest
provider of commercial surface refinishing services to hospi-
tals, colleges and universities and senior living communities.
Designated as a Sole Source Vendor to Air Force Lodging, we
are proud to also provide these extraordinary services to a
growing number of military communities.
Contact Us
To learn how Miracle Method can help reduce your change
of occupancy costs, call 800/444-8827 or fill out an esti-
mate request form at www.miraclemethod.com/commercial.
View more “before and after” transformation photos at
www.miraclemethod.com/photobook/interactive.htm
Managing Change of Occupancy Maintenance Costs
With Surface Refinishing by Miracle Method
BATHROOM: before and after
KITCHEN: before and after

8. MARCH | APRIL 2015 33
Military Housing Supplier Showcase
K
enyon proudly supplies the military with their compact
ceramic glass cooktops. Sustainably conscious and
cost effective, Kenyon specialty cooktops are the per-
fect solution for BEQ’s, barracks, lodging and family
housing.
The compact cooktops have radiant ribbon elements that
are spring loaded against the ceramic glass for maximum
heat transfer efficiency. There are no exposed coil burners
that would present a safety hazard. No spills or boil overs
can get down into the burners with the solid smooth ceramic
surface, saving time cleaning up. Safety features include heat
limiting cooking surface protectors, and “On” indicator light
for each burner, and a “Hot” burner indicator light. Enhanced
safety features on touch control models include automatic
shut-off and safety lock-out function.
One- and two-burner ceramic cooktops are available in 120,
208 or 240 volts. Select between all the different styles that
include: push-to-turn knob or touch controls, quick to heat
radiant ribbon elements or induction burners, and beveled or
rounded edge glass. In the two-burner configuration, choose
trimline, large or extra large size. Additional options include
subtly textured black, smooth clear black, black with a steel
cast or cool white ceramic glass and graphics that range from
muted grey to contemporary white to highly stylized steel cast.
Award-Winning Electric Grills
Kenyon is changing the way people think about cooking with
a line of grills that has transformed traditional grilling. Kenyon
Grills are flame free—smokeless grilling, include a non-stick
grate and are easy to clean up. Versatile and mobile, Kenyon
grills are safe, easy to use and have no open flames. The
non-stick grate imparts characteristic barbeque grill marks
while sealing in flavor and juices. A concealed electric element
eliminates grease flare-ups while providing a virtually smoke-
less heat source.
Kenyon Grills have powerful performance with cooking tem-
peratures that exceed 550ºF. Achieve the results you want
for any food, from seared steaks to tender grilled vegetables.
Constructed of the highest quality marine-grade stainless
steel, which is weather resistant and rust proof. These cus-
tom designed grills give you unique styling and the ultimate
grilling power.
Bring the Cooking Outside
Lite-Touch™ Q Outdoors one-burner cooktop blends design
and function into a style that enhances your outdoor kitchen.
Water-proof design allows use in any weather condition.
Intuitive touch control with auto shut-off, subtly textured black
glass with beveled edge for seamless countertop installation.
Equipped with a GFCI power cord and three-prong 120 Volt
plug for user safety.
Induction Cooking System – Launching Spring 2015
The future of induction cooking is here! Kenyon’s SilKEN®2
is a patent pending, high-energy, induction cooking system
with the latest technology. This revolutionary product offers
cooking by temperature or power setting, quick heat dissipa-
tion, pot retention and user-friendly controls. Stainless steel
graphics provide a sleek and polished look that modernizes
any galley or kitchen. Once you experience SilKEN®2, you will
know why no other cooktop compares!
Kenyon products are backed by uncompromising quality
and an exclusive three year product replacement warranty.
Helping you to Make Any Day A Weekend.
We welcome the opportunity to be of assistance to you!
For further information including product specifications, CAD
drawings, and BIM objects; please email Kenyon at sales@
cookwithkenyon.com.
To order today:
Call 860/664-4906 or
Visit: www.CookWithKenyon.com
About Kenyon International, Inc.
Kenyon International, Inc. manufactures American made
products offering unique designs that incorporate the latest
in cooking technology. We are a small, veteran-owned busi-
ness with 84 years of legendary innovation. The company
recently received ISO 9001:2008 certification and provides
unparalleled customer service throughout the world. Kenyon
serves residential, hospitality, institutional, academic, military,
marine and mobile customers from our world headquarters in
Clinton, CT.
Kenyon at Your Service! – Finest Quality
Cooktops and Electric Grills

9. 34 DEFENSE COMMUNITIES
Military Housing Supplier Showcase
W
ith practical features designed to make
laundry as simple and efficient as pos-
sible, it’s no surprise military housing
facility managers continue to turn to
Speed Queen’s®full line of washers and dryers.
Furthermore, each product is built to withstand
the harshest of commercial environments and
backed by the service and support of knowl-
edgeable professionals, so managers know
machines will meet the unique requirements
of military bases and their residents. Keeping
these needs in mind, Speed Queen continues to
engineer solutions that combine technology, effi-
ciency and durability. The manufacturer’s newest
front load washer is no exception.
Revolutionary Technology
Built with the heavy-duty materials military instal-
lations have come to expect from Speed Queen, the front load
washer’s more advanced features now lead to an even better
wash quality, and improved efficiency and usability.
“We are always looking for ways to improve our products in
line with the needs of customers. The new front load washer
is a prime example of what really listening can do,” says
Speed Queen Multi-Housing North American Sales Manager
Craig Madson. “The new front load washer is significantly
larger, more energy efficient, and more reliable, and it has
raised the bar for future innovations.”
A key feature of the new front load washer is its rede-
signed suspension and advanced sensing logic, or bal-
ancing technology. This technology expertly redistributes
and balances even the most unbalanced loads to deliver
smoother cycles, and less vibration and noise. In fact, this
design causes a reduction in machine vibration to deliver
2.5 times less noise than previous models, making for a
quieter overall laundry room while minimizing sound effects
on neighboring units.
Madson adds that the new machine’s 20 percent larger
capacity also yields benefits to be enjoyed by base residents
and facility managers alike.
“The larger capacity combined with a larger load door
allows base residents to wash more at once and get out of
the laundry room more quickly,” says Madson. “Plus, facility
managers don’t have to worry about utility bills taking a hit.
The new machine uses just six percent more water for ulti-
mate efficiency.”
A Complementary Solution
Madson adds that the machine is a com-
plement to Speed Queen’s full line of wash-
ers and dryers manufactured in the U.S.A.
and designed for military installations.
“Speed Queen took its most commonly
installed front load washer in military instal-
lations and made it even better, without
sacrificing the simple controls and func-
tions residents have come to know.”
Other features of the machine include:
• 440 G-Force extraction speed. This
maximizes moisture removal from the
load while reducing dryer time and lower-
ing utility costs.
• 10-degree tilted control panel. A more
ergonomic design makes for easier read-
ability and user operation, while an elec-
tronic home-style control offers intuitive touch buttons for
easy selection of wash options.
• Patent-pending baffles. New design cascades water through-
out the entire load to ensure superior wash quality results.
• Heavy-duty design. A rugged suspension system and stain-
less steel cabinet and tub combine to deliver long-lasting
performance.
Additionally, as defense communities must adhere to more
rigid regulations than other multi-housing laundry operations,
Speed Queen offers facility managers complimentary assis-
tance with purchasing decisions. Speed Queen’s Government
Contract Specialist helps facility managers navigate the ins and
outs of complex government purchasing regulations, including
energy efficiency standards and capacity requirements.
Madson adds, “No matter what governmental regulations
a facility must follow, Speed Queen has the product that can
meet these standards and the expertise that can help guide
the decision.”
“At the end of the day, residents want to get their laundry
done as quickly as possible, and managers want to offer them
durable, easy-to-use machines in a pleasant environment,”
continues Madson. “The front load washer is another win-win
solution from Speed Queen.”
For more information about Speed Queen’s full line of qual-
ity products, visit SpeedQueenCommercial.com/Military or
contact Susan Peppler, Government Contract Sales Specialist:
920/748.1671 or susan.peppler@alliancels.com. Refer to
GSA contract at GS-21F-007J.
Speed Queen’s® Newest Front Load Washer
Delivers Military-Grade Performance

10. MARCH | APRIL 2015 35
Military Housing Supplier Showcase
www.universalstoragecontainers.com
D C S
Universal Storage Containers
The Leader in Portable Container Solutions
C U T I Q !
800-385-0755
Universal Storage Containers LLC (USC) has supplied over
70,000 portable storage containers internationally and continues
to be the innovator in this emerging industry. The company has
offices around the world and in the US can provide product
demos in their warehouses in Atlanta, Boston, Denver, Las
Vegas, Los Angeles, New York, St. Louis and Washington D.C.
USC is the original pioneer of using foldable innovative
technology in the design of portable containers, which provides
dramatic cost savings to their customers. The USC containers’
unique design allows assembly and disassembly in
approximately less than twenty five minutes. This “foldable”
characteristic creates operating efficiencies for the enterprise
through reduced freight expenses, reduced inventory
storage expenses, and rapid transport and delivery potential.
USC is a full service supplier in that it provides engineering
and design services, management consulting, RD and
logistics support, in addition to manufacturing portable
containers. “USC has been successful through meeting and
exceeding customers’ expectations. This has to be done
through superior products, competitive pricing, exceptional
service, and, most importantly, trust and reliability.” says
George Johnson, one of the principals.
The USC management team is an experienced supplier to
the storage and moving industry as a whole (traditional self
storage, mobile self storage, moving and storage) and is
dedicated to continuous innovation to further enhance value
and stimulate return on investment for our customers.
Beyond portable storage containers (Z-Box®), USC has
grown to be the leader in containerized solutions for many
other markets. USC also manufactures portable cooler/
freezer containers (Polar Bear® Box), portable storage
containers for fixed storage enterprises (Instant Self-Storage™
Box), temporary administrative boxes (Instant Office™ Box)
and portable containers for disaster relief (First Response™
Box).
“In addition to the add-ons to their fixed storage facilities, the
Z-Box® allows self-storage operators to migrate into portable
storage as well as the moving business. It offers a way
to create more business for their facilities” says George
Johnson.
USC is dedicated to helping customers learn how to more
efficiently expand their existing business and gain a
competitive edge with USC. “Our focus is to continuously
improve our products and expand into new markets,
industries and countries. We want to maintain the reputation
as providing the best design, quality, service, and priced
container in the industry” says Rod Bolls, Vice President of
Development.
When asked about how does it feel to win the international
award for the “Best Portable-Storage Container” for the
4th year in a row, Peter Nemiroff, President said “We feel
very proud to receive this recognition from our peers and
loyal customers. Our success in becoming the leader in
portable container solutions is thanks to our customers
helping us continuously improve our product to become
the next generation for the industry”.
Breaking News: USC Awarded
MCAS Miramar Self-Storage Facility Contract

11. 36 DEFENSE COMMUNITIES
Military Housing Supplier Showcase
I
n 2003, the U.S. Army, seeking
to manage an immense global
portfolio consisting of single-family
homes, dormitories, and private-
sector rentals, engaged Yardi Systems
to create a workflow, reporting, and
integrated real estate management
solution to help the U.S. Army man-
age its global housing portfolio. The
company developed Yardi Voyager®
for Military Housing, a customized,
fully integrated program derived from
a single database that is shared globally via the Internet. The
Army’s housing offices were transformed from more than 100
disconnected offices to a smoothly operating network.
Since then, Yardi has applied best practices in property
management to help provide service members safe and com-
fortable housing for themselves and their families. This effort
has produced significant achievements, including better
management, analytic reporting and accountability through
automation of processes and accounting systems, delivery
of better housing choices and amenities to service members,
and new efficiencies through continual upgrade of systems
and procedures.
Today, Yardi Voyager for Military Housing is used by most
of the military’s housing privatization partner companies,
such as Picerne, Lincoln Military Housing, Balfour Beatty
Communities and Pinnacle, for managing military housing,
including family housing, barrack housing, and unaccom-
panied personnel housing. The platform features a single
integrated database and provides real-time accounting and
reporting, along with centralized resident and wait list man-
agement, and unit inventory. Custom features accommodate
tenant personal information, prospect workflow and wait list,
asset management consolidation, and other functions. The
integration streamlines operations by reducing hardware and
infrastructure costs and enabling universal access to needed
information and real-time decision-making.
By automating key property management tasks includ-
ing wait list processing, basic allowance for housing (BAH)
functionality, required reporting, A/R, and resident handling
functions, Yardi Voyager for Military Housing allows accu-
rate tracking of available housing, helping maximize on-post
housing utilization and reduce housing allowances and other
expenses associated with off-post housing. It matches per-
sonnel requirements with available housing, quickly and effi-
ciently, with a single point of entry for housing applications,
wait lists, and sharing housing information from post to post.
Simultaneous viewing of the Voyager Wait List Assignment
Screen with applicant data and available unit information
enables rapid pairing of appli-
cants with units, instant download
of resident details, and automatic
calculation of BAH rates. Yardi
Voyager for Military Housing also
supports foreign currency and
overseas allotments.
Yardi Voyager for Military
Housing interfaces with the
Defense Finance and Accounting
Service (DFAS) database, MAC,
and the US Navy’s eNH database.
This integration provides fast access to information and
reduces errors by eliminating redundant data entry.
Yardi Military Housing Suite
As the natural extension of Yardi Voyager for Military Housing,
the Yardi Military Housing Suite™ is a cost-effective full-
business solution that automates workflows, provides online
services, creates electronic transactions, improves produc-
tivity, reduces costs, and maximizes cash flow. The system
includes:
• Yardi Military Portal™, which connects property websites
with prospect and resident portals to allow more efficient
online marketing, increase resident satisfaction and save
staff labor.
• Yardi Energy Solutions™, which automates meter reading
and utility billing for submetered properties and ensures
compliance for meter reading, cost allocations, and analyt-
ics.
• Yardi Procure to Pay™, which streamlines procurement and
reduces purchasing costs with online catalogs, integrated
purchase orders and automated invoice processing.
• Yardi Inventory Control™ and Yardi Fixed Assets™, which
enables financial control over the acquisition, tracking,
depreciation, and disposition of inventory and fixed assets.
As the military seeks to privatize its office space, its com-
mercial property management partners have the option to
adopt Yardi Voyager®Commercial, an end-to-end solution that
combines commercial property management and accounting,
CRM and deal tracking, tenant portals, budgeting and fore-
casting, leasing, construction management and maintenance,
with mobile capability throughout the system.
As a GSA contract holder, Yardi is pleased to support the
U.S. military’s private-industry housing partners in giving the
nation’s men and women in uniform the high-quality housing
they deserve.
For more information, visit www.yardi.com/military.
Yardi: Supporting Service Members and
Families on the Home Front

12. 38 DEFENSE COMMUNITIES
N
o one deserves a good night’s sleep more than your
military guests. Sealy mattresses from Tempur Sealy
provide the comfort that military personnel need to
perform their duty well rested—and the value you
need to meet your budget. And now with two all-new collec-
tions designed for your properties, you have multiple options
to choose from.
Two ALL-NEW Collections
The new Cardiff and Claybrook Collections feature more
durable, comfort-enhancing components than ever before
available in a Sealy mattress. Gel-infused foams—available
for the first time in Sealy mattresses—promote cool, restful
sleep. And the PostureTech®titanium alloy coils are designed
to evenly distribute weight across the whole body and relieve
areas of concentrated pressure. Plush, firm and euro top
(Claybrook only) comfort options are available.
Other features are specially designed to help you get the
most use out of these mattresses. The Cardiff Collection has
two sides to maximize product life. And both collections are
available with an antimicrobial, water-resistant fabric option.
Plus, the foundation features greater structural integrity to
last longer in high-traffic environments. All models come with
Sealy’s 10-year limited
warranty.
The Dorm Collection
The military has dep-
ended on the Dorm
Collection for six years.
Available in plush tight-
top, firm and ultra-firm
comfort options, these
two-sided mattresses
provide the right bal-
ance of comfort and
durability. All Dorm
Collection models are constructed with water-resistant fabric
and tape, as well as antimicrobial, antibacterial, mildew-resis-
tant and bed bug–resistant materials.
From the enhanced comfort of the Cardiff and Claybrook
Collections to the Dorm Collection, Sealy mattresses are ideal
for military housing.
Learn how Tempur Sealy can help you provide a comfort-
able sleep experience at a great value. Call us toll free at
888/332.2226 today.
Sealy® Mattresses Now Provide
Even Greater Comfort and Value
Military Housing Supplier Showcase
S
ince 2004, the Automated Housing Referral Network
(AHRN.com) has connected the military community with
trusted housing around the world. AHRN.com offers
the largest inventory of available housing near military
installations, including the most complete listing information:
photos, maps, efficient trip routing, rent comparisons, and
school information. Military members get their BAH matched
to available housing along with charts of average rents so they
know that they don’t pay too much! All of this information is
delivered to them along with valuable PCS related information
to make their PCS the smoothest move yet.
• Largest inventory of homes for rent/for sale, apartments,
condos near military installations
• On base/post housing
• Community housing for rent
• Community housing for sale—By Owner or by Agent
• Temporary lodging and roommates
• Automated BAH searches
• 23 searchable data fields for precise searches
• Saved searches/favorites
• Housing alerts
• Business directory
AHRN.com serves active duty, Veterans, Reserves, Guard,
and DoD Civilians who are in need of housing; renting, buying
or selling their home.
Your trusted housing resource!
AHRN.com—Your Trusted Housing Resource

13. A D V E R T I S I N G I N D E X
Company Contact Phone Web Site Page
AutomatedHousingReferralNetwork PaulGiese 262/971-2383 www.ahrn.com 38
CoitCleaningRestoration ShawnAghababian 800/367-2648 www.coit.com 21
CorviasGroup AmandaFilipowski 401/228-2800 www.corvias.com 43
HDSupply 877/610-6912 www.hdsupplysolutions.com C2
KabaADSAmerica MarkAllen 336/723-1331 www.kaba-adsamericas.com 15
KenyonInternational SuzanneOwens 860/664-4906 www.kenyonappliances.com 33
Microfridge LeaTuccinardi 800/637-7567x2121 www.microfridge.com 37
MiracleMethodSurfaceRefinishing RhondaDominick 800/444-8827 www.miraclemethod.com/commercial 32
SalsburyIndustries RicardoAlva 323/846-6700 www.mailboxes.com 12
SealyGlobalHospitality/BabcoIntl. LeoVogel 336/361-3539 www.sealy.com 38
SpeedQueen/AllianceLaundry KateHolmes 920/748-1671 www.speedqueen.com C3,34
TheRefinishingTouch MarioInsenga 770/642-4169 www.therefinishingtouch.com 9
UniversalStorageContainers RodBolls,VicePresident 720/263-5687 www.universalstoragecontainers.com 35,C4
ValleyForgeFabrics JasonGans 954/971-1776 www.valleyforge.com 45
WellsFargoHomeMortgage CustomerService 800/644-8083 www.wellsfargo.com 1
YardiSystems,Inc. SpencerStewart 800/866-1144 www.yardi.com 5,36