Vaughn has exceptional skills and a strong work ethic that make him well-suited for an account manager role. The author, who has 15 years of experience in pharmaceutical sales management, is impressed by Vaughn's natural talent, intelligence, drive, and willingness to continuously develop himself. Vaughn went above and beyond to learn about the California market by flying out and spending a day with an account manager. He understands the psychiatric marketplace, is skilled at understanding customers' true needs, can multi-task and prioritize well, and has excellent social and listening skills that help him earn customers' confidence.

1. June 21, 2015
To Whom It May Concern:
Although never working with Vaughn directly, in my 15 years working in the Pharmaceutical Industry (5
years in a sales management role) I have rarely come across a person that exemplifies the natural talent,
intelligence and the drive to succeed that I see in Vaughn. His willingness to learn and develop himself into an
outstanding Account Manager continues to exceed my expectations. Vaughn took the time to fly out to
California to learn more about the California Market and spend the day with one of my account managers.
Vaughn’s key accomplishments and skills included:
 Understands the inner workings of the psychiatric marketplace
 Excellent at “earning the right” to uncover the customers true needs/opportunities and where his
products could help improve the outcomes and be cost effective
 Great detective. Ability to ask high gain questions to better understand her business and understand
the “why”
 Ability to multi-task and prioritize what is important in order to achieve best Return on Investment
 Understands the importance of how Managed Care affects each office and their patients
 Excellent listening skills and asks smart questions to better understand processes and procedures
 Ability to quickly learn Analytical tools
o Vaughn has helped developed and presented Insights workshops to multiple teams and
Account Managers
Finally, Vaughn has wonderful social skills and can quickly earn the credibility/confidence of his customers.
This skill allows him to put people at ease so they are willing to be open minded about making changes and
adopting new products into their practices.
Please call me directly if you have any further questions or concerns about Vaughn’s ability to be successful in
any territory or sales situation.
Sincerely,
David Maffetore
Neuroscience District Manager, San Diego
949-240-8228