David Behan, Chief Executive at the Care Quality Commission (CQC), discusses CQC’s proposed purpose and role and looks at what the public want from regulation.
The document discusses the external environment of the CDA Dagupan Extension Office. It outlines the office's clients, partners, stakeholders, suppliers, and co-regulators. It describes the nature of relationships with these groups and notes strengths and weaknesses. Trends in various sectors are also mentioned. The internal environment of the office is then covered, including its structure, resources, people, culture, and alignment with CDA's overall purpose.
Health and safety legislation in Health and Social CarePrincess Islam
This document discusses four key pieces of UK health and safety legislation:
1. The Health and Safety at Work Act 1974 requires employers to ensure a safe working environment and provide adequate training.
2. The Manual Handling Operations Regulations 1992 outlines safe techniques for lifting heavy objects and requires training for employees.
3. The Food Safety Act 1990 establishes rules for safely handling, storing, and selling food.
4. The Control of Substances Hazardous to Health Regulations 2002 requires employers to control exposure to hazardous substances and safely store chemicals and acids.
Top 5 reasons to attend the International digital health and care congressThe King's Fund
The document discusses an upcoming International digital health and care congress. It notes that digital health solutions are already having an impact by giving people easy access to health information online and through tools like telehealth. Technologies allowing individuals to monitor their health at home are growing in popularity for managing long-term conditions. When underpinned by IT solutions, digital technologies are also creating healthcare capacity by shifting some services from professionals to patients. The congress aims to explore future opportunities from digital health and allow attendees to learn about innovative projects and trends, network with peers, and gain international perspectives.
James Thompson explores the data behind the headlines, looking at delayed transfers of care in the NHS and in social care. Focusing on the numbers and survey results from The King's Fund's tenth quarterly monitoring report, he explains why we once again find delayed transfers under the spotlight.
Margaret Elliot OBE, Director of Care Services, Sunderland Home Care Associates, shares a case study at the Creating employee-owned organisations in the NHS: engaging and empowering NHS staff conference held at The King's Fund.
Paul Zollinger-Read: Understanding the big pictureThe King's Fund
Paul Zollinger-Read, GP and Medical Adviser and Clinical Lead on Primary Care, The King's Fund speaks on 'Understanding the big picture: how consortia can grasp early opportunities and take ownership of reforms'
Clive Bowman: The future for residential care provisionThe King's Fund
Clive Bowman, Medical Director, Bupa Care Homes, gives a history of care homes in England and looks at the challenges facing residential care provision in the future.
The document discusses the external environment of the CDA Dagupan Extension Office. It outlines the office's clients, partners, stakeholders, suppliers, and co-regulators. It describes the nature of relationships with these groups and notes strengths and weaknesses. Trends in various sectors are also mentioned. The internal environment of the office is then covered, including its structure, resources, people, culture, and alignment with CDA's overall purpose.
Health and safety legislation in Health and Social CarePrincess Islam
This document discusses four key pieces of UK health and safety legislation:
1. The Health and Safety at Work Act 1974 requires employers to ensure a safe working environment and provide adequate training.
2. The Manual Handling Operations Regulations 1992 outlines safe techniques for lifting heavy objects and requires training for employees.
3. The Food Safety Act 1990 establishes rules for safely handling, storing, and selling food.
4. The Control of Substances Hazardous to Health Regulations 2002 requires employers to control exposure to hazardous substances and safely store chemicals and acids.
Top 5 reasons to attend the International digital health and care congressThe King's Fund
The document discusses an upcoming International digital health and care congress. It notes that digital health solutions are already having an impact by giving people easy access to health information online and through tools like telehealth. Technologies allowing individuals to monitor their health at home are growing in popularity for managing long-term conditions. When underpinned by IT solutions, digital technologies are also creating healthcare capacity by shifting some services from professionals to patients. The congress aims to explore future opportunities from digital health and allow attendees to learn about innovative projects and trends, network with peers, and gain international perspectives.
James Thompson explores the data behind the headlines, looking at delayed transfers of care in the NHS and in social care. Focusing on the numbers and survey results from The King's Fund's tenth quarterly monitoring report, he explains why we once again find delayed transfers under the spotlight.
Margaret Elliot OBE, Director of Care Services, Sunderland Home Care Associates, shares a case study at the Creating employee-owned organisations in the NHS: engaging and empowering NHS staff conference held at The King's Fund.
Paul Zollinger-Read: Understanding the big pictureThe King's Fund
Paul Zollinger-Read, GP and Medical Adviser and Clinical Lead on Primary Care, The King's Fund speaks on 'Understanding the big picture: how consortia can grasp early opportunities and take ownership of reforms'
Clive Bowman: The future for residential care provisionThe King's Fund
Clive Bowman, Medical Director, Bupa Care Homes, gives a history of care homes in England and looks at the challenges facing residential care provision in the future.
Jeanette Ives Erickson: Influencing professional nursing practiceThe King's Fund
The document discusses leadership influence on professional nursing practice and quality of care. It begins by outlining an agenda that articulates the importance of standards, measures, transparency and enforcement to ensure quality. It then identifies strategies for an open culture and describes mechanisms to improve support for compassionate nursing. The significance of a strong patient-centered leadership team is affirmed. Finally, methods to accurately collect, implement and utilize information are illustrated.
Intelligent web pages leading to new businessAI4BD GmbH
Daniel Hladky presented on intelligent web pages and their potential for new business opportunities. He discussed how semantic annotation of web pages using tools like Yahoo! SearchMonkey and Ontos can make page content machine-readable. This allows search engines to better understand pages, and enables novel applications like personalized web widgets. Hladky outlined several ideas for how semantic technologies could be leveraged in areas like CRM, mobile access, and social applications to create new revenue streams.
Liz Bruce: Manchester health and wellbeing boardThe King's Fund
Liz Bruce talks through how Manchester health and wellbeing board promotes partnership across local government, public health, the local NHS and third sector.
The Musgrove story: Our journey towards excellent patient experienceThe King's Fund
Martine Price, Head of Patient Experience, and Dr Robert Whiting, Consultant Stroke Physician, share how they’ve been working to improve the experience of patients at Musgrove Park Hospital.
Dr Robert Petzel at The King's Fund Annual ConferenceThe King's Fund
Dr Robert Petzel, Under Secretary for health, Veterans Health Administration talking at The King's Fund Annual Conference 2010 on transforming health services.
David Buck on improving the allocation of health resources in England The King's Fund
David Buck, Senior Fellow in Public Health and Inequalities at The King’s Fund, explains how health resources are allocated in the English NHS, and how improvements to the process could be made to support a more coherent health and care system.
Andrew Dilnot: Findings of the Commission on Funding of Care and SupportThe King's Fund
Andrew Dilnot, Chair of the Commission on Funding of Care and Support, gives an overview of the Commission’s findings and sets out how a fair, affordable and sustainable funding system for social care in England can be delivered.
Clustering of unhealthy behaviours over time: implications for policy and pra...The King's Fund
This document discusses a study analyzing trends in multiple unhealthy lifestyle behaviors in England over time. The study found:
1) Overall improvements from 2003 to 2008, with a 20% drop in people exhibiting 3-4 risky behaviors, however 70% still had 2+ risks.
2) Most improvements came from higher socioeconomic groups, while risks increased in poorer groups, widening inequalities.
3) Addressing individual behaviors may not be sufficient - an integrated approach targeting people's overall lifestyles is needed, along with more targeted policies to reduce health inequalities.
Belinda Phipps: Why choice matters - Improving the experience of maternity careThe King's Fund
Belinda Phipps, Chief Executive of the National Childbirth Trust, looks at what maternity service choices are available and why having choice is important for mothers.
Angela Coulter: Getting the best value for patientsThe King's Fund
Dr Angela Coulter, Director of Global Initiatives, Foundation for Informed Medical Decision Making, spoke at The King's Fund's 'Reducing unwarranted variations in health care' conference, giving her expert opinion on how to give the best value for patients: with the right intervention, in the right place, at the right time with the right level of involvement.
A new set of Time to Think Differently infographics, which look at facts around the changing professional roles in the health and social care workforce. Find out more at www.kingsfund.org.uk/think
Lynda Bull: Providing joint services across the public sectorThe King's Fund
Lynda Bull, Corporate Director, Community Wellbeing for Milton Keynes Council talks about providing joint services across the public sector at The King's Fund Annual Conference 2010.
Coqtail is a digital concept and technology agency based in Amsterdam that provides creative marketing and technology solutions. They work with clients in the fashion and lifestyle industries to create smart solutions and drive sales through advertising, app building, branding, and more. Coqtail was founded in 2011 and now has a team of 16 people who work with clients such as Nubbik, The Garment Club, and Lindenhoff.
Mr. Gary Needle, Director of Methods
- Quality control system
- Incentives and sanctions used
- Public and private workin side by side for high standard services.
This document summarizes data from Tennessee's 2018 Personal Outcome Measures accreditation review. It shows that while some outcomes increased, like people living in integrated environments, many decreased, like continuity and security, likely due to changes in direct support staff. The data indicates people need more education and experiences to make choices. It also outlines Tennessee's plans for the 2019-2023 accreditation term, focusing on increasing choice, monitoring basic assurances, and exercising rights. Regional office plans focus on person-centered planning, community connection, and developing a supported workforce.
Jeanette Ives Erickson: Influencing professional nursing practiceThe King's Fund
The document discusses leadership influence on professional nursing practice and quality of care. It begins by outlining an agenda that articulates the importance of standards, measures, transparency and enforcement to ensure quality. It then identifies strategies for an open culture and describes mechanisms to improve support for compassionate nursing. The significance of a strong patient-centered leadership team is affirmed. Finally, methods to accurately collect, implement and utilize information are illustrated.
Intelligent web pages leading to new businessAI4BD GmbH
Daniel Hladky presented on intelligent web pages and their potential for new business opportunities. He discussed how semantic annotation of web pages using tools like Yahoo! SearchMonkey and Ontos can make page content machine-readable. This allows search engines to better understand pages, and enables novel applications like personalized web widgets. Hladky outlined several ideas for how semantic technologies could be leveraged in areas like CRM, mobile access, and social applications to create new revenue streams.
Liz Bruce: Manchester health and wellbeing boardThe King's Fund
Liz Bruce talks through how Manchester health and wellbeing board promotes partnership across local government, public health, the local NHS and third sector.
The Musgrove story: Our journey towards excellent patient experienceThe King's Fund
Martine Price, Head of Patient Experience, and Dr Robert Whiting, Consultant Stroke Physician, share how they’ve been working to improve the experience of patients at Musgrove Park Hospital.
Dr Robert Petzel at The King's Fund Annual ConferenceThe King's Fund
Dr Robert Petzel, Under Secretary for health, Veterans Health Administration talking at The King's Fund Annual Conference 2010 on transforming health services.
David Buck on improving the allocation of health resources in England The King's Fund
David Buck, Senior Fellow in Public Health and Inequalities at The King’s Fund, explains how health resources are allocated in the English NHS, and how improvements to the process could be made to support a more coherent health and care system.
Andrew Dilnot: Findings of the Commission on Funding of Care and SupportThe King's Fund
Andrew Dilnot, Chair of the Commission on Funding of Care and Support, gives an overview of the Commission’s findings and sets out how a fair, affordable and sustainable funding system for social care in England can be delivered.
Clustering of unhealthy behaviours over time: implications for policy and pra...The King's Fund
This document discusses a study analyzing trends in multiple unhealthy lifestyle behaviors in England over time. The study found:
1) Overall improvements from 2003 to 2008, with a 20% drop in people exhibiting 3-4 risky behaviors, however 70% still had 2+ risks.
2) Most improvements came from higher socioeconomic groups, while risks increased in poorer groups, widening inequalities.
3) Addressing individual behaviors may not be sufficient - an integrated approach targeting people's overall lifestyles is needed, along with more targeted policies to reduce health inequalities.
Belinda Phipps: Why choice matters - Improving the experience of maternity careThe King's Fund
Belinda Phipps, Chief Executive of the National Childbirth Trust, looks at what maternity service choices are available and why having choice is important for mothers.
Angela Coulter: Getting the best value for patientsThe King's Fund
Dr Angela Coulter, Director of Global Initiatives, Foundation for Informed Medical Decision Making, spoke at The King's Fund's 'Reducing unwarranted variations in health care' conference, giving her expert opinion on how to give the best value for patients: with the right intervention, in the right place, at the right time with the right level of involvement.
A new set of Time to Think Differently infographics, which look at facts around the changing professional roles in the health and social care workforce. Find out more at www.kingsfund.org.uk/think
Lynda Bull: Providing joint services across the public sectorThe King's Fund
Lynda Bull, Corporate Director, Community Wellbeing for Milton Keynes Council talks about providing joint services across the public sector at The King's Fund Annual Conference 2010.
Coqtail is a digital concept and technology agency based in Amsterdam that provides creative marketing and technology solutions. They work with clients in the fashion and lifestyle industries to create smart solutions and drive sales through advertising, app building, branding, and more. Coqtail was founded in 2011 and now has a team of 16 people who work with clients such as Nubbik, The Garment Club, and Lindenhoff.
Mr. Gary Needle, Director of Methods
- Quality control system
- Incentives and sanctions used
- Public and private workin side by side for high standard services.
This document summarizes data from Tennessee's 2018 Personal Outcome Measures accreditation review. It shows that while some outcomes increased, like people living in integrated environments, many decreased, like continuity and security, likely due to changes in direct support staff. The data indicates people need more education and experiences to make choices. It also outlines Tennessee's plans for the 2019-2023 accreditation term, focusing on increasing choice, monitoring basic assurances, and exercising rights. Regional office plans focus on person-centered planning, community connection, and developing a supported workforce.
Charlie Young presented at the West Midlands Informatics Network Open Evening that brought together healthcare and industry professionals interested in the development and propagation of technology and data in healthcare provision.
This document discusses international standards and practices around corporate transparency. It covers topics like the OECD principles of corporate governance, integrated reporting frameworks, EU directives on transparency, the Dodd-Frank Act, and the Extractive Industries Transparency Initiative. It also discusses transparency initiatives around anti-money laundering, corporate governance, government transparency, and codes of conduct.
People Risks, Compliance Motivation and Culture Part 2 Ve 20090818Keryl Egan
Part 2 uses the hypothetical Blue Sky Bank to illustrate how Influencer methodology provides a framework for cultural change to achieve improved compliance motivation and corporate social responsibility.
In the summer of 2022 Converge Mental Health Coalition hosted a design sprint across diving into the barriers in the mental health space. This report highlights what came from this event and what mental health orgs might want to take on to advance their initiatives.
Communication Workshop: Transforming dataNicola Hodge
This document discusses how to transform data into information and evidence to inform health policy and programming. It emphasizes that data analysis and interpretation, as well as effective communication and dissemination, are key steps to knowledge brokering. Different types of evidence are needed for various users and purposes. Comparisons of data over time, between groups, and with benchmarks can help turn data into useful information. Communicating evidence in a timely, relevant, and easy to understand way is important to inform decision-making and improve health outcomes. Knowledge management strategies can help strengthen the flow of data and information between producers and end users.
Are We There Yet Outcomes Framework Debra MooreDebra Moore
Presentation given to the National Clinical Leads and Modern Matrons Annual Conference (Mental Health and Learning Disability) outlining the Confirm & Challenge (6C\'s) Model and Outcomes Framework
This document outlines a training session on formulating values and policy guidelines. It provides an agenda for the session, which will be held on July 6, 13, 20, and 27 from 9-11 AM. The session will include discussions on identifying common legal bases and objectives for values policies. Participants will learn principles for strengthening shared values and best practices for doing so. They will also discuss potential activities and interventions to strengthen demonstration of their agency's core values based on the principles discussed. Participants will have an assignment to submit draft values guidelines for their agency after the training.
The DHSS/LPHA National Accreditation Exchange Meeting focused on preparing for national public health accreditation. Attendees discussed their experiences with accreditation prerequisites like community health assessments and identified common challenges. They saw benefits like improved quality and accountability but were concerned about the time and data required. The group agreed to meet quarterly to share lessons learned and prioritize next steps, starting with analyzing community health assessment standards to identify common elements between state and local agencies.
The document announces the 2010 Government Performance Summit to be held May 10-12 in Arlington, VA. The summit, led by top federal executives, explores best practices in performance management, program measurement, and evaluation to help managers improve results. Over the past 11 years, the annual summit has brought decision-makers together with agency managers to share expertise. The summit is part of the Innovations in Government series to highlight management best practices for accountability and transparency.
The document provides information about the 2010 Government Performance Summit, which will take place from May 10-12, 2010 in Arlington, VA. The summit will explore using leadership, measurement, and a motivated workforce to drive government results.
Over two days, the summit will feature keynote addresses and breakout sessions on topics like performance management, program evaluation, budget management, transparency, and developing employees. Federal managers from various levels and roles are encouraged to attend to learn best practices for improving performance.
The summit is presented by Innovations in Government to highlight performance management strategies and allow information sharing between government professionals. Attendees will gain skills and networking opportunities to enhance organizational results through strategic planning, outcome-based measures
The document provides information about the 2010 Government Performance Summit, which will take place from May 10-12, 2010 in Arlington, VA. The summit will explore using leadership, measurement, and a motivated workforce to drive government results.
Over two days, the summit will feature keynote addresses and breakout sessions on various performance management topics. Day one will focus on using performance information and developing metrics. Day two will cover developing a motivated workforce through transparency and engagement. The target audience includes political appointees, executives, managers, and other government leaders and analysts. Attendees will learn best practices for improving organizational performance and achieving results.
The document summarizes the 2010 Government Performance Summit, which brings together federal leaders to discuss performance management, program measurement, and evaluation best practices. The three-day summit will feature keynote speakers from the executive branch and sessions on using leadership, measurement, and workforce motivation to drive government results. Topics will include developing performance metrics, engaging stakeholders, predictive analytics, budget planning, employee engagement, transparency, and strategic planning. The goal is to provide public managers with skills and ideas to improve organizational performance and accountability.
The document discusses designing and implementing effective services. It begins by outlining the key topics - designing effective services, implementing effective services, what is evidence, and how the Centre for Effective Services (CES) supports putting evidence into practice. It then discusses defining and sourcing evidence, developing logic models and outcomes to design effective services. For implementing services, it covers the "implementation gap" and key drivers like staff capacity, organizational support, and leadership. The document emphasizes that both effective interventions and effective implementation are needed to achieve positive outcomes for children.
This document outlines how one behavioral healthcare organization, Pikes Peak Mental Health in Colorado Springs, was able to accomplish significant practice changes and improve key performance metrics in less than one year. The organization developed a new recovery-oriented service delivery model based on stages of change and evidence-based treatment protocols. Significant changes were made to philosophy, infrastructure, service delivery systems, and performance management in order to implement this new model. Key factors in the successful changes included leadership support, staff involvement, development of new performance metrics and incentives, and maintenance of changes through performance management.
Understanding NHS financial pressures: visual resourcesThe King's Fund
This slideset contains key visual elements from our report, Understanding NHS financial pressures: how are they affecting patient care? Please feel free to share and re-use these graphics with credit to The King's Fund.
Nine characteristics of good-quality care in district nursing taken from interviews with patients, carers and staff.
We hope this framework and these slides will be a useful resource for you – please feel free to use them in your work, in documents and presentations.
Suitable housing is essential for personal well-being and quality of life at all stages of life. It enables access to services, social relationships, and independence. Housing associations play an important role in supporting health by providing suitable accommodation and programs that prevent falls, reduce isolation, and encourage healthy behaviors, especially for older residents and those with disabilities or long-term conditions. Through adaptations, supportive housing, and care services, they can help people maintain independence and avoid expensive acute health services.
District councils’ contribution to public healthThe King's Fund
Our health is primarily determined by factors beyond just
health care. These slides illustrate the ways in which district
councils influence the health of local people through their key
functions and in their wider role supporting communities and
influencing other bodies.
The King’s Fund Events organise more than 20 health and social care events each year. Our highly-regarded conferences attract leading speakers from the government, the NHS, local authorities and the independent and voluntary sectors.
Jos de Blok set up Buurtzorg – which means ‘neighbourhood care’ in Dutch – with a team of four nurses. Today there are nearly 8,000 Buurtzorg nurses in 630 independent teams, caring for 60,000 patients a year. Nurses in Sweden, Norway, Japan and the United States are adopting the Buurtzorg model.
While women currently make up 44% of registered doctors in the UK, they are underrepresented in medical leadership roles, with only 24% of trust medical directors being women. Although 55% of medical students are now women, indicating they will likely become the majority of the medical workforce in the next decade, women currently account for just 32% of consultants compared to 54% of trainee doctors. Research has identified barriers for women progressing into leadership, such as work-life balance, organizational cultures, and personal expectations.
Our infographics highlight some key facts and figures around leadership vacancies in the NHS and some of the difficulties NHS organisations face in recruiting and retaining people for executive positions.
Sharing leadership with patients and users: a roundtable discussionThe King's Fund
‘What more is possible when patients, service users and those delivering services share the leadership task in health and social care?’
We held a roundtable discussion with patient leaders and organisational leads to discuss this question. Our slidepack summaries the conversations, including the opportunities and challenges for patient leaders, and where and how to start shared leadership working.
Making the case for public health interventionsThe King's Fund
In partnership with the Local Government Association, we have produced a set of infographics that describe key facts about the public health system and the return on investment for some public health interventions.
We hope they will be a useful resource for you – please feel free to use them in your office, in documents or presentations.
International digital health and care congress 2014 - Breakouts: Thursday, se...The King's Fund
The document outlines the schedule for breakout sessions on Thursday with various presentations grouped into six tracks:
Track T4A focuses on telemonitoring services and mobile health tools to engage patients. Track T4B looks at tackling social isolation in older people through digital advocates and technology. Track T4C examines integrating systems across multiple teams and platforms to provide personalized care. Track T4D analyzes using social media to better communicate care coordination and relationships between patients and providers. Track T4E explores supporting access to primary care through digital healthcare kiosks and online access. Finally, Track T4F discusses digitally sharing clinical information through a mobile workforce and connecting data, systems and citizens.
International digital health and care congress 2014 - Breakouts: Thursday, se...The King's Fund
The document outlines the schedule for breakout sessions on Thursday. It lists 6 sessions (T4A through T4F) with 3 presentations each. The presentations will cover topics like using telemonitoring to support those with long-term conditions, tackling social isolation in older people, integrating systems across teams and platforms, using social media to facilitate communication, supporting access to primary care, and digitally sharing clinical information. Speakers include professionals from universities, healthcare organizations, and technology companies.
International digital health and care congress 2014 - Breakouts: Thursday, se...The King's Fund
The document outlines the schedule for breakout sessions on Thursday at a conference. It lists 6 concurrent sessions (T2A through T2F) happening during session two. Each session has multiple presentations on topics related to digital health and care, such as apps to help with mental health, using video conferencing for consultations, engaging staff and users to adopt digital services, encouraging self-management of long-term conditions, delivering healthcare in rural settings, and training staff on technology. The document provides the names and affiliations of the multiple speakers at each breakout session.
International digital health and care congress 2014 - Breakouts: Thursday, se...The King's Fund
The document outlines the schedule for breakout sessions on Thursday of a conference. It lists 6 concurrent sessions (T2A through T2F) with multiple presentations in each session. The presentations discuss using apps and digital technologies to help people with mental health issues, facilitate e-consultations using video conferencing, engage staff and users in adopting digital services, encourage self-management of long-term conditions, deliver healthcare in rural settings, and ensure training and adoption of technology by staff.
International digital health and care congress 2014 - Breakouts: Thursday, se...The King's Fund
The document outlines the schedule for breakout sessions on Thursday with topics around using apps and digital technologies to support mental health, video conferencing for consultations, engaging staff and users in digital services, encouraging self-management of long-term conditions, delivering healthcare in rural settings, and training staff on technology adoption. The breakout sessions consist of multiple presentations on these topics from professionals in the health and technology fields.
International digital health and care congress 2014 - Breakouts: Friday, Sess...The King's Fund
This document outlines the schedule for breakout sessions on Friday with various presentations on delivering healthcare through digital means. Session Three includes breakout groups on topics like using digital services to support care planning and caregiving, demonstrating remote monitoring technologies, delivering therapy online, exploring barriers to telehealth adoption, digital support for rehabilitation and activity, and lessons from adopting paperless medical records. The sessions will feature presentations from various healthcare professionals, researchers, and technology companies on their work utilizing digital tools and telehealth.
International digital health and care congress 2014 - Breakouts: Thursday, se...The King's Fund
This document outlines the schedule for breakout sessions on Thursday. It lists 6 sessions (T4A through T4F) with multiple presentations and speakers in each session. The sessions cover topics like telemonitoring services, tackling social isolation, integrating systems across platforms, using social media to facilitate communication, supporting access to primary care, and digitally sharing clinical information.
2. Five Influences on Quality
Commissioners
Providers
Professionals
Regulators
People and Voice
2
3. What external scrutiny told us
Public Accounts
Review your strategy
Committee
Resolve uncertainty about your role
Health Select
Evaluate the effectiveness of your regulatory model Committee
Be clear about how far you should tailor your approach
to different sectors National Audit
Office
Make use of information from people who use services,
in a systematic way
DH
Take a lead in working more closely with other Performance &
regulators Capability
Review
3
4. What people told us in our engagement
sessions
Inform policy
Be clear about
what you can Make better
development Invest in and can’t do, use of data
but don’t let it promoting and about and analysis
distract you your role in
your public relation to to understand
from your core
profile other risk
role regulators
4
6. Our purpose
To drive improvements in the quality of care
through the unique function of measuring
whether services meet national standards of
quality and safety
6
7. Our role
“Protect and promote the health, safety and
welfare of people who use health and social
care services.”
We do this to encourage:
The improvement of health and social care services
The provision of services that focus on the needs and
experiences of people who use those services
The efficient and effective use of resources
7
8. Our role
In performing our functions we must ….
“…protect and promote the rights of people who use services,
including the rights of children, of people detained under the Mental
Health Act 1983, or people who are deprived of their liberty in
accordance with the Mental Capacity Act 2005, and of other
vulnerable adults.”
8
9. What the public want from
regulation
I want to be
I want my treated with I want
local care I want people to
care that dignity and
services to respect listen to
be safe helps me my views
to get
better
9
10. The changes we need to make
Develop a differentiated approach to
regulation and make greater use of information
and evidence
Strengthen how we work with strategic partners
Continue to build better relationships with the
public
Build our relationships with organisations
providing care
Strengthen the delivery of our unique
responsibilities on mental health and mental
capacity
Continue our drive to become a high
performing organisation
10
11. Our vision of success
A health and social care sector where:
More people receive better care
More services provide care that meets national
standards of quality and safety
Services that don’t meet national standards improve
quickly
The rights of detained patients are promoted and
protected
Services that don’t improve close
11
12. Next steps – our consultation process
Dialogue with all staff to 6 December – a time
for reflection about what this means for CQC
and for directorates
Public consultation from 6 September
to 6 December
Publication of final strategy Spring
2013
Implementation in development
with staff over next three years
12
13. Our consultation runs until 6 December –
send us your views
Online at: www.cqc.org.uk/thenextphase
By email to: cqcthenextphase@cqc.org.uk
By post to: CQC The Next Phase, CQC
National Customer Service Centre, Citygate,
Gallowgate, Newcastle upon Tyne, NE1 4PA
13