Dabbawala Case Study - Tata Jagriti Yatra 2009

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Niju Mohan

Business

Association Started in 1890… Trust Registered in 1956…

From a 35 man workforce in 1890… to 5000 in 2009…

With an average academic qualification of … 8th Grade Schooling… And an 85% illiteracy rate…

Delivering 200,000 lunches.. Thus making 400,000 transactions daily..

Six Sigma Certified… With only 1 error… Per 1.6 million transactions… An honour shared with giants such as General Electric…

Along with an ISO 9001 : 2000 for excellence in services….

Nutan Mumbai Tiffin Box Suppliers Associationa.k.aThe Dabbawallas(applause)

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