Raphael Kapila has over 10 years of experience in banking and finance, currently working as an RTGS Officer at Stanbic Bank in Lusaka, Zambia. He holds an ACCA certificate and has held various roles in accounting, financial analysis, and customer service. Kapila also serves in volunteer roles promoting mobile banking and as a champion of changes to the bank's systems.

1. CV for Raphael Kapila Page 1 of 3
Curriculum Vitae – Raphael Kapila
DATE OF BIRTH 12th August, 1986
NATIONALITY Zambian
SEX Male
CURRENT CONTACTS
Stanbic Bank
P.O Box 31955
Lusaka,Zambia
Lusaka
Zambia
Telephone (Mobile): +260977530077
Email: kapilar@stanbic.com
ACADEMIC AND PROFESSIONAL QUALIFICATIONS
Certificate- Association of Chartered Certified Accountant (ACCA) (2008)
 Major Academic Course Highlights: Financial Management, Financial Analysis, Advanced Financial
Reporting, Management Accounting Decisions,QuantitativeMethods, Contemporary Economic Policy,
International Finance,CorporateFinance,Auditing, and Economics and
IGCSE Certificate- Leopards Hill Secondary School (2004)
LANGUAGES
English Excellent (official languageand medium of instruction in Zambia)
Nyanja Adequate (conversational)
Tumbuka Adequate (Conversational)
Tonga Adequate (Conversational)
Bemba Adequate (conversational)
RELEVANT EXPERIENCE
Accounting, Financial Data Collection, Analysis, Reporting and Risk Management/Internal Control
 Handling customer transfers of high net worth while maintaining a high level of integrity, ethical
standards and ensuringall laid down procedures and internal controls are adhered to under Stanbic Bank
currently.
 Analysingand reconciling of suspense account statements and data to provide accuracy and consistency
in financial accounts under Stanbic Bank currently.

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Budgeting, Programme Development and Implementation
 Appointed as a Finacle Change Champion and leader in Change Management to assist in providing a
smooth transition involved in the Development, Training, Simulation up through to the Implementation
stages of the bank wide change in our banking platform.
 Appointed as Mobile Banking Champion in my department to promote the Development and Application
of Mobile banking as a new banking product by providing information to staff and acting as a liaison
between the Mobile banking team and my fellow staff.
Information Technology
 Competent user of MicrosoftOfficeas well as E-Draw and Gretl software.
 Completed courses in AccountingInformation Systems, DatabaseDesign and Implementation and
Computers in Business.
 Bankingsoftware such as Sybrin,Datastore, Bankmaster, Branchpower, Citrix,EximbillsEnterprises and
new Business OnlineSystem.
EXPERIENCE BY JOB TITLE
March 2015- Present, Stanbic Bank OSS- RTGS Officer.
 Providean efficienttransfer process to the business which includes Global Markets,Corporateand
Investment Banking,PBB and Credit.
 Dealingand handlingcustomer queries and clarifications regardingtransactionsthrough the various bank
products to increasecustomer satisfaction and thus encouragingcustomer growth and retention.
 Understand the risks associated with handlingcustomer transfers of high net worth whilstmaintaininga
high level of integrity and ethical standards.
 Comply with deadlines,punctuality and accuracy requirements,while ensuringthat routine tasks are
efficiently planned and organized.
 Attend to all aspects of transaction postingefficiently,to ensure a high level of quality serviceto the
branches and all other units.
 Ensure all queries arehandled and dealt with within specified timelines.
November 2008 - March 2015,Stanbic Bank OPC- Account Maintenance Officer.
 Validation of processed work from branches and within Operations Shared Services
 Preparingof Standingorders payment by customers and ensuringbeneficiaries fromother Banks received
funds
 Actioningall suspectCHQ reports and detecting if any stopped chq payment have gone through
 Validation of all bankmaster processed work in Operation and chq payments actioned with Operations
Shared Services
 Prepare monthly Reconciliation reports for Operations Shared Services Suspense Accounts
2008- Sales Assistant for JR Mini MART.
 Recording and BankingDaily Sales
 MonitoringInventory levels for Goods
 Conducting weekly stock taking.
 Purchasingof Goods for the Store.

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VOLUNTEER EXPERIENCE/APPOINTMENTS
January 2016-Present Stanbic Bank OSS Finacle Champion
 Acting as a Champion and Leader to provide awareness and assistin preparing theteam for the launch of
the new Finaclesystem.
2015- Present Stanbic OSS Mobile Banking Champion
 Encourage and convincestaff members in my department to register and utilizethe Mobile Banking
platform.
 Act as a liaison between the MobileBanking team and my fellow staff on all issues regardingMobile
Bankingincludingregistration,connectivity issues,queries and clarifications.
2013- System Admin for OSS
 Make surethat systems are stablefor payments
 Run Start and End of Day for the System.
AWARDS/ACHIEVEMENTS
 Appointed as Bankers Union of Zambia Youth Wing as Secretary General, in October ,2016
 Selected as Trustee on the Stanbic Bank Retirement Pension Board in October, 2015.
 Appointed as Bankers Union of Zambia Youth Wing as Interim President November, 2015.
 Received Best Stanbic Customer Service Award under Kitwe Branch for the year 2012.
REFEREES
1. Mr. Richard Nkowani.
Manager-Account Maintenance and Origination
Operations
Stanbic Bank Zambia
Industrial Branch
Mulalika Road, Industrial Area
Tel: +260-211-235022-3/ +260966074252
E-mail: nkowanir@stanbic.com
3. Rev Lubinda Mukelabai.
Reverend
United Church of Zambia
All Saints Congregation
Tel:+260977852978
2. Mr Jaulani Mtine.
Head Risk Management
Risk Department
Stanbic Bank Zambia Limited
Plot 2375 Addis Ababa Drive
Stanbic House, Lusaka
Tel: +260211370179/ +260977798837
Email: mtinej@stanbic.com