Mark Rowland is an organised and conscientious client executive seeking a new role involving client contact and project management. He has over 3 years of experience managing client accounts and projects at ESA Market Research, where he leads client meetings, analyzes large data sets, and drives new business. Prior to his current role, he worked as a supervisor at ESA Market Research, managing a team of up to 50 employees and providing statistical analysis. He holds a BSc in Criminology and Forensic Studies from the University of Portsmouth and has additional qualifications in coaching, child protection, and driving.

1. Mark Rowland
124 Hill End Lane, St Albans, Herts, AL4 0AQ
02 June 1992 • 07837 777135 • mark_rowland2@hotmail.co.uk
Personal statement
An organised and conscientious client executive who takes great pride in all deliverables and shows
utmost dedication to their workplace. Experienced in project leading and has proven to successfully
manage a vast number of client accounts. Works well when under pressure and pocesses excellent
communication skills across a series of mediums. Accomplished in Microsoft Office, research
methods and data analysis and manipulation.
Objective
Currently looking for a new challenge that entails client contact and project management, a role that
makes use of existing knowledge and skills yet allows for development both professionally and
personally.
Work history
Client Service Executive – ESA Market Research – St Albans, England (July 2015 – Present date)
 Project design and management (including report design/creation and methodological
approach)
 Constructing and monitoring client project costs and internal budgets
 Account management
 Leading and preparing client meetings
 Large data set analysis and manipulation across a number of programs (i.e. Webms,
Microsoft Office and Access)
 Driving new business with new and existing clients
Supervisor – ESA Market Research – St Albans, England (April 2012 – July 2015)
 Promoted in September 2013 from Market Researcher where duties included data entry,
customer interviewing and administration
 Managing, training and monitoring the progression of up to a 50 strong team
 Providing group presentations to 20+ employees
 Statistical analysis and presentation of employees performance via the use of MS Excel
 Report writing to communicate employee performance and objectives

2. Education
Criminology and Forensic studies BSc Hons (2:1),
University of Portsmouth, England (2010-2013)
 10,000 word dissertation research project
 Qualitative and quantitative research methods
 Crime scene investigation
 Criminological theories
Francis Bacon Maths and Computing College, England (2003-2010)
 A level: Maths (B); P.E (C); Biology (D)
 12 achieved GCSE A-C grades
 Extra curriculum: Level 1 FA coaching certificate; CSLA Level 1 football coaching award; Child
Protection Act award
Other accomplishments include:
Secondary school deputy head boy; UK Driving licence achieved; Voluntary charity fundraising
Interests
Sport, health and fitness, travel, technology
References
Available on request