SlideShare a Scribd company logo
Customer Pain Points and Solutions
Key Customer Pain Points
 Needing high-volume recruiting to meet challenging time-to-fill metrics
 Attracting experienced hard-to-fill healthcare professionals
 Building active and passive talent pipelines
Recent Problems Solved by KNK Recruiting
 Pharmaceutical services company needed to rapidly fill Pharmacist and Pharmacy Tech
openings on a national basis within a 3-month period.
 A large healthcare system struggled to fill experienced critical care nurses in a rural
location.
 A long term care facility needed our services to build a talent pipeline of State Tested
Nursing Assistants (STNAs). They struggled to attract qualified candidates to their job
postings.
How KNK Solved Customer’s Problems
 We assigned a teamof KNK Recruiting Talent Sourcing Consultants to the
pharmaceutical services client and was able to fill 97% of pharmaceutical openings
within the first two months of a three-month project.
 KNK Recruiting partnered with our large healthcare systemclient to understand why
experienced critical care nurses weren’t applying to openings. Working with client, we
improved their employment brand by developing a Critical Care Department video. This
video, created in partnership with the client’s marketing department, included
Physicians’ and Nurses’ testimonials. By the end of the project, 98% of Critical Care
Nurse openings were filled.
 We developed a recruiting strategy to target STNAs with zero to three years of
experience, living within a 20-mile radius of our client’s facility. With a diligent recruiting
campaign geared toward a targeted audience, we were able to deliver 60 qualified
STNAs to our client within a seven-week period.

More Related Content

Viewers also liked

Csisa cimmyt 22 may 2012_sajahan
Csisa cimmyt 22 may 2012_sajahanCsisa cimmyt 22 may 2012_sajahan
Csisa cimmyt 22 may 2012_sajahanAASBD
 
Taller 18 Mantenimiento de un PC
 Taller 18 Mantenimiento de un PC Taller 18 Mantenimiento de un PC
Taller 18 Mantenimiento de un PC
Andres Albarracin
 
Bari 09
Bari  09Bari  09
Bari 09AASBD
 
Ficha de trabalho filme batman
Ficha de trabalho filme batmanFicha de trabalho filme batman
Ficha de trabalho filme batman
Isabel Moura
 
Estudo de um caso concreto truman
Estudo de um caso concreto trumanEstudo de um caso concreto truman
Estudo de um caso concreto truman
Isabel Moura
 
Argumento a favor da existência de deus
Argumento a favor da existência de deusArgumento a favor da existência de deus
Argumento a favor da existência de deus
Isabel Moura
 
falácias informais
falácias informaisfalácias informais
falácias informais
Isabel Moura
 
Universidad nacional de chimborazo
Universidad nacional de chimborazoUniversidad nacional de chimborazo
Universidad nacional de chimborazo
Sandy Morales Alarcón
 

Viewers also liked (8)

Csisa cimmyt 22 may 2012_sajahan
Csisa cimmyt 22 may 2012_sajahanCsisa cimmyt 22 may 2012_sajahan
Csisa cimmyt 22 may 2012_sajahan
 
Taller 18 Mantenimiento de un PC
 Taller 18 Mantenimiento de un PC Taller 18 Mantenimiento de un PC
Taller 18 Mantenimiento de un PC
 
Bari 09
Bari  09Bari  09
Bari 09
 
Ficha de trabalho filme batman
Ficha de trabalho filme batmanFicha de trabalho filme batman
Ficha de trabalho filme batman
 
Estudo de um caso concreto truman
Estudo de um caso concreto trumanEstudo de um caso concreto truman
Estudo de um caso concreto truman
 
Argumento a favor da existência de deus
Argumento a favor da existência de deusArgumento a favor da existência de deus
Argumento a favor da existência de deus
 
falácias informais
falácias informaisfalácias informais
falácias informais
 
Universidad nacional de chimborazo
Universidad nacional de chimborazoUniversidad nacional de chimborazo
Universidad nacional de chimborazo
 

Similar to Customer Pain Points and Solutions

Putting the Patient First: Launching a Comprehensive Patient-Centric Program
Putting the Patient First: Launching a Comprehensive Patient-Centric ProgramPutting the Patient First: Launching a Comprehensive Patient-Centric Program
Putting the Patient First: Launching a Comprehensive Patient-Centric Program
Covance
 
Uplifting a Leading American Quick Service Restaurants’ CX During the Pandemi...
Uplifting a Leading American Quick Service Restaurants’ CX During the Pandemi...Uplifting a Leading American Quick Service Restaurants’ CX During the Pandemi...
Uplifting a Leading American Quick Service Restaurants’ CX During the Pandemi...
RAYA CX
 
Unleashing effectiveness and Quality Care with CnaPointClickCare.pdf
Unleashing effectiveness and Quality Care with CnaPointClickCare.pdfUnleashing effectiveness and Quality Care with CnaPointClickCare.pdf
Unleashing effectiveness and Quality Care with CnaPointClickCare.pdf
Articles Reader
 
Kevin Miller Resume
Kevin Miller ResumeKevin Miller Resume
Kevin Miller ResumeKevin Miller
 
Nes Global Talent - Life Sciences Case Studies
Nes Global Talent - Life Sciences Case StudiesNes Global Talent - Life Sciences Case Studies
Nes Global Talent - Life Sciences Case Studies. .
 
Meditech Written Case Analysis
Meditech Written Case AnalysisMeditech Written Case Analysis
Meditech Written Case AnalysisAnkur Verma
 
Ebvslidesfinal2 171207180630
Ebvslidesfinal2 171207180630Ebvslidesfinal2 171207180630
Ebvslidesfinal2 171207180630
Lisa Jenkins
 
Life Sciences recruitment
Life Sciences recruitmentLife Sciences recruitment
Life Sciences recruitment
Vicki Codd,
 
HealthCare Relationship Services Challenge & Solution Portfolio - 215
HealthCare Relationship Services Challenge & Solution Portfolio - 215HealthCare Relationship Services Challenge & Solution Portfolio - 215
HealthCare Relationship Services Challenge & Solution Portfolio - 215Greg Moser
 
Clinical trials organization recruits 14,500 patients in 4 months
Clinical trials organization recruits  14,500 patients  in 4 monthsClinical trials organization recruits  14,500 patients  in 4 months
Clinical trials organization recruits 14,500 patients in 4 months
Firstsource Solutions Limited
 
Publication planning training for medical affairs teams: A case study
Publication planning training for medical affairs teams: A case studyPublication planning training for medical affairs teams: A case study
Publication planning training for medical affairs teams: A case study
Clarinda Cerejo
 
Call for Beta Site Hospital Partners for Quality Patient Safety Project
Call for Beta Site Hospital Partners for Quality Patient Safety ProjectCall for Beta Site Hospital Partners for Quality Patient Safety Project
Call for Beta Site Hospital Partners for Quality Patient Safety Project
iCareQuality.us
 
32 - Pharmaceuticals - Manpower - Staffing Placements
32 - Pharmaceuticals - Manpower - Staffing Placements32 - Pharmaceuticals - Manpower - Staffing Placements
32 - Pharmaceuticals - Manpower - Staffing Placements
Mohammad Kashif
 
Cost Accounting - Executive Summary
Cost Accounting - Executive SummaryCost Accounting - Executive Summary
Cost Accounting - Executive SummaryJuan García
 
MTC Supply Chain Analysis & Opportunities
MTC Supply Chain Analysis & OpportunitiesMTC Supply Chain Analysis & Opportunities
MTC Supply Chain Analysis & Opportunities
KrishnaTeja211
 
Strategic plan presentationnameInstitutionDatei.docx
Strategic plan presentationnameInstitutionDatei.docxStrategic plan presentationnameInstitutionDatei.docx
Strategic plan presentationnameInstitutionDatei.docx
susanschei
 
Powerpoint
PowerpointPowerpoint
Powerpoint
darmaed
 
MTC Supply chain optimization
MTC Supply chain optimizationMTC Supply chain optimization
MTC Supply chain optimization
Adarsh Srivastava
 
Frontline Nursing Performance and Continuious Improvement 2014
Frontline Nursing Performance and Continuious Improvement 2014Frontline Nursing Performance and Continuious Improvement 2014
Frontline Nursing Performance and Continuious Improvement 2014iCareQuality.us
 

Similar to Customer Pain Points and Solutions (20)

Putting the Patient First: Launching a Comprehensive Patient-Centric Program
Putting the Patient First: Launching a Comprehensive Patient-Centric ProgramPutting the Patient First: Launching a Comprehensive Patient-Centric Program
Putting the Patient First: Launching a Comprehensive Patient-Centric Program
 
Uplifting a Leading American Quick Service Restaurants’ CX During the Pandemi...
Uplifting a Leading American Quick Service Restaurants’ CX During the Pandemi...Uplifting a Leading American Quick Service Restaurants’ CX During the Pandemi...
Uplifting a Leading American Quick Service Restaurants’ CX During the Pandemi...
 
Unleashing effectiveness and Quality Care with CnaPointClickCare.pdf
Unleashing effectiveness and Quality Care with CnaPointClickCare.pdfUnleashing effectiveness and Quality Care with CnaPointClickCare.pdf
Unleashing effectiveness and Quality Care with CnaPointClickCare.pdf
 
Kevin Miller Resume
Kevin Miller ResumeKevin Miller Resume
Kevin Miller Resume
 
Nes Global Talent - Life Sciences Case Studies
Nes Global Talent - Life Sciences Case StudiesNes Global Talent - Life Sciences Case Studies
Nes Global Talent - Life Sciences Case Studies
 
Meditech Written Case Analysis
Meditech Written Case AnalysisMeditech Written Case Analysis
Meditech Written Case Analysis
 
Ebvslidesfinal2 171207180630
Ebvslidesfinal2 171207180630Ebvslidesfinal2 171207180630
Ebvslidesfinal2 171207180630
 
Life Sciences recruitment
Life Sciences recruitmentLife Sciences recruitment
Life Sciences recruitment
 
HealthCare Relationship Services Challenge & Solution Portfolio - 215
HealthCare Relationship Services Challenge & Solution Portfolio - 215HealthCare Relationship Services Challenge & Solution Portfolio - 215
HealthCare Relationship Services Challenge & Solution Portfolio - 215
 
Clinical trials organization recruits 14,500 patients in 4 months
Clinical trials organization recruits  14,500 patients  in 4 monthsClinical trials organization recruits  14,500 patients  in 4 months
Clinical trials organization recruits 14,500 patients in 4 months
 
Publication planning training for medical affairs teams: A case study
Publication planning training for medical affairs teams: A case studyPublication planning training for medical affairs teams: A case study
Publication planning training for medical affairs teams: A case study
 
Call for Beta Site Hospital Partners for Quality Patient Safety Project
Call for Beta Site Hospital Partners for Quality Patient Safety ProjectCall for Beta Site Hospital Partners for Quality Patient Safety Project
Call for Beta Site Hospital Partners for Quality Patient Safety Project
 
32 - Pharmaceuticals - Manpower - Staffing Placements
32 - Pharmaceuticals - Manpower - Staffing Placements32 - Pharmaceuticals - Manpower - Staffing Placements
32 - Pharmaceuticals - Manpower - Staffing Placements
 
Cost Accounting - Executive Summary
Cost Accounting - Executive SummaryCost Accounting - Executive Summary
Cost Accounting - Executive Summary
 
MTC Supply Chain Analysis & Opportunities
MTC Supply Chain Analysis & OpportunitiesMTC Supply Chain Analysis & Opportunities
MTC Supply Chain Analysis & Opportunities
 
Mantra Care Assignment
Mantra Care AssignmentMantra Care Assignment
Mantra Care Assignment
 
Strategic plan presentationnameInstitutionDatei.docx
Strategic plan presentationnameInstitutionDatei.docxStrategic plan presentationnameInstitutionDatei.docx
Strategic plan presentationnameInstitutionDatei.docx
 
Powerpoint
PowerpointPowerpoint
Powerpoint
 
MTC Supply chain optimization
MTC Supply chain optimizationMTC Supply chain optimization
MTC Supply chain optimization
 
Frontline Nursing Performance and Continuious Improvement 2014
Frontline Nursing Performance and Continuious Improvement 2014Frontline Nursing Performance and Continuious Improvement 2014
Frontline Nursing Performance and Continuious Improvement 2014
 

Customer Pain Points and Solutions

  • 1. Customer Pain Points and Solutions Key Customer Pain Points  Needing high-volume recruiting to meet challenging time-to-fill metrics  Attracting experienced hard-to-fill healthcare professionals  Building active and passive talent pipelines Recent Problems Solved by KNK Recruiting  Pharmaceutical services company needed to rapidly fill Pharmacist and Pharmacy Tech openings on a national basis within a 3-month period.  A large healthcare system struggled to fill experienced critical care nurses in a rural location.  A long term care facility needed our services to build a talent pipeline of State Tested Nursing Assistants (STNAs). They struggled to attract qualified candidates to their job postings. How KNK Solved Customer’s Problems  We assigned a teamof KNK Recruiting Talent Sourcing Consultants to the pharmaceutical services client and was able to fill 97% of pharmaceutical openings within the first two months of a three-month project.  KNK Recruiting partnered with our large healthcare systemclient to understand why experienced critical care nurses weren’t applying to openings. Working with client, we improved their employment brand by developing a Critical Care Department video. This video, created in partnership with the client’s marketing department, included Physicians’ and Nurses’ testimonials. By the end of the project, 98% of Critical Care Nurse openings were filled.  We developed a recruiting strategy to target STNAs with zero to three years of experience, living within a 20-mile radius of our client’s facility. With a diligent recruiting campaign geared toward a targeted audience, we were able to deliver 60 qualified STNAs to our client within a seven-week period.