This customer feedback form asks the customer to rate their overall experience with Kotak Mahindra Bank along with their experience with the bank's staff in branches on a scale of excellent to poor. It then asks which banking facilities the customer uses the most such as branch banking, phone banking, ATM, net banking, SMS banking or home banking as well as whether the bank has addressed all their financial needs and if they would recommend the bank to others.

1. CUSTOMER FEEDBACK FORM
1. How would you rate your overall experience with Kotak Mahindra Bank?
 Excellent
 Very Good
 Good
 Fair
 Poor
2. Based on your experience in the Branch, how would you rate our staff?
 Excellent
 Very Good
 Good
 Fair
 Poor
3. Which type of facilities you use the most?
 Branch Banking
 Phone Banking
 ATM
 Net Banking
 SMS Banking
 Home Banking
4. Has Kotak Mahindra Bank addressed allyour financial needs to your
satisfaction?
 Yes
 No
5. Based on your overall experience with Kotak Mahindra Bank, would you
recommend us to your friends,colleagues,and relatives?
 Yes
 No
Name:
Contact No.:
Account No.: