Iordanis Iordanidis has over 25 years of experience in banking, credit management, and collections. He has held several director level positions at banks and financial institutions in Greece involving credit assessment, debt collection, restructuring negotiations, and managing legal actions. Currently he works as the Quality Assurance and Audit Head at a collections agency, and also serves as the Compliance Regulatory and AML Head for a company that manages non-performing loans.

1. 1
CURRICULUM VITAE
PERSONAL DETAILS
NAME : Iordanis Iordanidis
DOB : 14/02/1967
STATUS : Married, 2 children
ADDRESS : Dilou 16, Argiroupoli, Athens, 16452
PHONE : +30210.99.59.193, +3069.42.48.6727
E-mail : iiordanidis@gmail.com
EXPERIENCE SUMMARY
Iordanis Iordanidis has a 25+ years of extensive banking experience in credit and non-
performing exposures (NPES) management.
From September 1992 up to April 2013, he has participated in the setting up and development
of 2 financial companies (Fiat Credit Hellas and Piraeus Multifin) and 2 Banks (Marfin Egnatia
Bank & Cyprus Popular Bank ) as Retail Credit Director, with extensive experience in the follow
issues:
• Credit Assessment (Credit Cards, Consumer Loans, Mortgage Loans, Small Business Loans,
Car -Moto Loans Stock Finance, SME),
• Collection of debts,
• Negotiation and Restructuring,
• Managing Customers with final Delayed Payables, (Recoveries) and initiating legal actions
when customers fail to respond in the agreed legal arrangements, (Legal Actions).
From May 2013 up to May 2016, he had been working in Group Internal Audit of Piraeus Bank
as responsible for Audit in Greece & Abroad of Units : Retail Banking, Small Business Banking,
Retail & Small Business Restructuring, Collection, Recoveries, Retail Governance strategy,
Retail Compliance strategy.
From January 2017, he has been working as Quality Assurance and Audit Head in FirstCall
S.A.
Also, he is an expert in drafting and submitting to The Bank of Greece files for the granting
of license managing non-performing exposures in accordance with Law 4354/2015, (Servicer).
As a Compliance Regulatory and AML Head of "First Capital SA", a company in accordance
with Law 4354/2015, he has submitted a complete file to The Bank of Greece.
His know-how regarding to the writing and the implementation of policies, is presented as it
follows:
• Portfolio management of Individuals and Freelancers, Small Business Sector, SME Business
Sector and Large Companies,
• Compliance Regulatory and AML,
• Personal Data Management System (GDPR),
• Conflict of interests,
• Business plan,
• Organizational structure,
• Business functionality infrastructure.

2. 2
DETAILED WORKING EXPERIENCE
FIRST CALL COLLECTIONS S.A.
01/2017 – Today : Quality Assurance and Audit Head.
Company handling overdue amount portfolios of the largest organization
in Greece, (Banks, Telecoms, E-shops).
At the same Company he has the role of PDMS Manager (Personal Data
Management System), as responsible for activation and implementation
the GDPR process.
Also, he has the role of Compliance Regulatory and AML Head of an
under establishment company, "First Capital SA".
A company in accordance with Law 4354/2015, (a Servicer Company),
which belongs to the First Call Collections S.A. Group and it will be
managed non-performing exposures.
UNEMPLOYED
06/2016 – 12/2016 : During that period I had been participated in Piraeus Bank voluntary exit
plan, while I was searching for a new job.
PIRAEUS BANK
05/2013 – 05/2016 : Audit Supervisor.
Group Internal Audit, (It is responsible for Audit in Greece & Abroad of
Units : Retail Banking, Small Business Banking, Retail & Small Business
Restructuring, Collection, Recoveries, Retail Governance strategy,
Retail Compliance strategy).
CYPRUS POPULAR BANK
03/2013 – 04/2013 : Deputy Audit Director.
Central Units Audit, (As above).
MARFIN EGNATIA BANK
07/2007 – 02/2013 : Retail Credit Director.
Basic Member of Retail & Small Business Credit Committee
& Restructuring Business Unit (RBU) Committee.
The Direction includes the following Units:
 Car – Moto Loans & Stock Finance.
 Consumer Loans & Credit Cards.
 Mortgage Loans.
 Small Business Loans.
 Restructuring for Retail Banking & Small Business Banking Portfolio.

3. 3
EGNATIA BANK
02/2006 – 06/2007 : Retail Credit Director.
Basic Member of Retail Credit Committee.
The Direction includes the following Credit Units:
 Car – Moto Loans & Stock Finance.
 Consumer Loans & Credit Cards.
 Mortgage Loans.
PIRAEUS MULTIFIN S.A.
01/2004 – 01/2006 : Credit Control and Collection Director.
Basic Member of Credit & Collection Committee.
The Direction includes the following Units:
 Credit.
 Risk.
 Loan Administration.
 Collection.
07/2000 – 12/2003 : Credit Control and Collection Manager.
The Division includes the following Units:
 Credit.
 Risk.
 Loan Administration.
 Collection.
09/1998 – 06/2000 : Credit Control & Collection Supervisor.
The Unit includes the following Departments:
 Credit.
 Loan Administration.
 Collection.
FIAT CREDIT HELLAS S.A.
07/1996 – 08/1998 : Collection Supervisor.
 Collection Department.
12/1991 – 06/1996 : Collection Team Leader.
 Collection Department.
FURTHER WORKING EXPERIENCE
08/1993 – 06/1996: Business Accountant.
09/1992 – 07/1996: Supervisor Accountant in K & H Urani Foundation,
(Under the aegis of Athens Academy).

4. 4
PARTICIPATION ON PROJECTS AT THE ABOVE BANKS
During period 12/1991 - 02/2013 I had been participated at the above Banks regarding to
development of projects :
 Credit Policy & Credit Procedure Design regarding :
- Consumer Loans & Credit Cards.
- Mortgage Loans.
- Small Business Loans.
- Retail Financing via Bank & Subsidiaries, (Assignment of loan rights).
- Stock Finance.
 Automation of Credit Policy (Credit Algorithm Design).
 Restructuring Policy & Restructuring Procedure of Retail & Small Business
Banking Portfolio Design.
 Collection & Recoveries Strategies of Retail Portfolio Design.
 Collection & Recoveries Procedures of Retail Portfolio Design.
 Credit & Risk Reporting Design.
 Participation in the implementation system of all of the above projects.
 Participation in the implementation system of outsourcing partners, (Collection & Legal
actions).
 Training of Bank Branches Network & Collection Partners Network according to Credit
Policy & Restructuring Policy.
ACADEMIC QUALIFICATION
1986 - 1990 : University of Macedonia,
(Former School of Higher Industrial Studies of Thessaloniki)
Economics and Business Administration Studies.
Degree : 8 (from 1 up to 10).
PROFESSIONAL QUALIFICATIONS and MEMBERSHIP IN PROFESSIONAL
ASSOCIATIONS OR CHAMBERS
1993 : Economic Profession License by Economic Chamber of Greece.
OTHER EDUCATION / TRAININGS & SEMINARS
03/2017 : TUV HELLAS “General Data Protection Regulation / European Union Regulation”.
04/2015 : Greek Banking Institute via Piraeus Bank,
“Obligations of Financial Institutions regarding Management
of Non-Performing Loans”.
11/2005 : Advanced Quality Services LTD via Piraeus Multifin,
“Sales Coaching”.
10/2005 : Statistical Decisions Hellas via Piraeus Bank,
“Consumer Credit Risk”.

5. 5
11/2004 : Achieve Global via Piraeus Bank,
“Coaching Program : Expanding personnel efficiency”.
05/2004 : Delta Kappa LTD via Piraeus Bank,
“Effective Negotiations”.
12/2003 : Achieve Global via Piraeus Bank,
“Developmental Management System”.
12/2001 : Arthur Andersen via Fiat Credit Hellas,
“Principal Professional Services”.
10/1997 : International Training Center via Fiat Credit Hellas,
“Credit Policy & Credit Control 1st
& 2nd
Level”.
ADDITIONAL KNOWLEDGE
IT : MS Office, Outlook.
LANGUAGES : Greek, English.