This document describes a job posting for a Cloud Support Engineer position at Amazon Web Services. The role involves helping individuals and businesses migrate their computing infrastructure and applications to the cloud. As a Linux Cloud Support Engineer, one would work with smart and passionate colleagues to troubleshoot technical issues using groundbreaking technologies, directly interact with AWS architects and customers, and provide feedback to improve AWS services and the customer experience. Minimum qualifications include a technology degree or equivalent experience, Linux systems administration skills, strong communication abilities, and a customer-focused work style.

1. Cloud Support Engineer (Linux), Amazon Web Services
Amazon has a history and tradition of leading the world in Web-related technologies and
services. Now, with Amazon Web Services (AWS) you have the chance to join us as a Cloud
Support Engineer who helps individuals and businesses take their computing infrastructures
and applications into the Cloud.
What can you expect from a life in the Amazon Cloud as a Linux Cloud Support Engineer?
You will be surrounded by people that are wickedly smart, passionate about cloud computing,
and believe that world class support is critical to customer success.
Every day will bring new and exciting challenges on the job while you:
 Learn and use groundbreaking technologies
 Apply advanced troubleshooting techniques to provide unique solutions to our
customers' individual needs
 Interact with leading technologists around the world
 Work directly with Amazon Web Service architects to help reproduce and resolve
customer issues
 Leverage your extensive customer support experience to provide feedback to internal
AWS teams on how our customers use our services
 Drive customer communication during critical events
Minimum Qualifications
 Technology-related Bachelor’s degree or equivalent work experience
 Experience in Linux Systems Administration (Redhat, Debian, Ubuntu, CentOS, etc…)
 Strong written and spoken English language skills
 A very strong customer focus
 Ability to juggle many tasks and projects in a fast-moving environment
 Be a self-starter who is excited about technology.
Preferred Qualifications
 Support / Troubleshooting experience
 Exposure to MySQL or Oracle Database Administration
 Exposure to Shell/Perl/Python/PHP scripting
 IP Networking Experience
 Understanding of Virtualization Technologies
 Understanding of Cloud services