The Native Hawaiian Hospitality Association (NaHHA) was founded in 1997 to address concerns about how Native Hawaiian culture was portrayed in tourism and to improve representation. NaHHA advocates for Native Hawaiians in the tourism industry and promotes Hawaiian culture through various initiatives. It has formed partnerships with many Hawaiian organizations, non-profits, and tourism businesses. NaHHA provides educational courses and workshops arranged into series that teach Hawaiian cultural concepts and values to hospitality industry employees to improve customer service and create authentic visitor experiences.
The President has many roles including chief of state, chief executive, commander in chief, and party chief. The President must play all these roles simultaneously. To be President, one must have the formal qualifications of meeting age and citizenship requirements, though in the past white males had an advantage. Informally, wealth, religion, background and military service can influence one's chances. The President serves up to two four-year terms and makes $400,000 annually, with a $50,000 expense allowance. If the President is disabled, the Vice President becomes acting President.
Magento 2.0 empowers your team to enhance sales, provides intuitive merchant experience and has modern platform architecture. Magento 2.0 comes with features that make it a better platform overall.
If you have the requirement document ready, please email us at marketing@knowarth.com
Get a Free Quote: http://www.knowarth.com/magento-migration-services/
Mohamed El-SayedGaber Abu Elmagd is an Egyptian national born on January 8, 1980 who is married and has finished his military service. He obtained a BA in Russian language from Ain Shams University in 2001. He has excellent Russian skills and good English skills. His work experience includes 8 years in the tourism sector in Hurghada and Sharm el-Sheikh as well as 2 years of translation work between Arabic, English, Russian, and Ukrainian. He has skills in Microsoft Office, customer service, call center work, and transportation management.
Plants Cares is a prominent landscaping company in Gurgaon that provides a variety of horticulture products and landscaping services. They position themselves as a leading supplier of quality plants and services in India. Their services include lawn maintenance, plant trimming, pruning, organic pest control, and commercial and residential landscape design. Customers can visit their nursery or website to view their products and services.
This document discusses Indus Aviation's capabilities and experience providing RFID-based solutions. It provides examples of RFID implementations for tracking returnable bins, monitoring housekeeping services, and tracking visitors at various events. Indus Aviation has years of experience developing and deploying RFID data collection solutions for enterprises across various industries.
EtraLED PRO 4850 for Prolight Modular Passive LED Cooler Φ48mmAlexThomasusa
The document discusses an EtraLED-PRO-4850 Prolight Modular Passive Star LED Heat Sink that is 48mm in diameter and designed to directly mount Prolight LED engines. It has mounting options for different LED modules with mechanical compatibility and thermal performance matching various lumen packages. The heat sink is made of aluminum, has a thermal resistance of 4.2°C/W, and can dissipate up to 12.0W of power.
The document lists the names of 58 individuals without any additional context or information. It does not provide enough detail to summarize the essential information in 3 sentences or less.
The President has many roles including chief of state, chief executive, commander in chief, and party chief. The President must play all these roles simultaneously. To be President, one must have the formal qualifications of meeting age and citizenship requirements, though in the past white males had an advantage. Informally, wealth, religion, background and military service can influence one's chances. The President serves up to two four-year terms and makes $400,000 annually, with a $50,000 expense allowance. If the President is disabled, the Vice President becomes acting President.
Magento 2.0 empowers your team to enhance sales, provides intuitive merchant experience and has modern platform architecture. Magento 2.0 comes with features that make it a better platform overall.
If you have the requirement document ready, please email us at marketing@knowarth.com
Get a Free Quote: http://www.knowarth.com/magento-migration-services/
Mohamed El-SayedGaber Abu Elmagd is an Egyptian national born on January 8, 1980 who is married and has finished his military service. He obtained a BA in Russian language from Ain Shams University in 2001. He has excellent Russian skills and good English skills. His work experience includes 8 years in the tourism sector in Hurghada and Sharm el-Sheikh as well as 2 years of translation work between Arabic, English, Russian, and Ukrainian. He has skills in Microsoft Office, customer service, call center work, and transportation management.
Plants Cares is a prominent landscaping company in Gurgaon that provides a variety of horticulture products and landscaping services. They position themselves as a leading supplier of quality plants and services in India. Their services include lawn maintenance, plant trimming, pruning, organic pest control, and commercial and residential landscape design. Customers can visit their nursery or website to view their products and services.
This document discusses Indus Aviation's capabilities and experience providing RFID-based solutions. It provides examples of RFID implementations for tracking returnable bins, monitoring housekeeping services, and tracking visitors at various events. Indus Aviation has years of experience developing and deploying RFID data collection solutions for enterprises across various industries.
EtraLED PRO 4850 for Prolight Modular Passive LED Cooler Φ48mmAlexThomasusa
The document discusses an EtraLED-PRO-4850 Prolight Modular Passive Star LED Heat Sink that is 48mm in diameter and designed to directly mount Prolight LED engines. It has mounting options for different LED modules with mechanical compatibility and thermal performance matching various lumen packages. The heat sink is made of aluminum, has a thermal resistance of 4.2°C/W, and can dissipate up to 12.0W of power.
The document lists the names of 58 individuals without any additional context or information. It does not provide enough detail to summarize the essential information in 3 sentences or less.
Margaret Hirsch started Hirsch's, a home appliance repair business in 1979 with her husband in Durban, South Africa with just R900. It has since grown into a chain of 18 appliance and home furnishing stores across South Africa, reaching over R1 billion in annual turnover. As the Chief Operations Officer, Margaret has played a key role in the company's success through her hard work, determination, and passion for customer service. She is also involved in philanthropic work, including a project providing sanitary pads to schoolgirls to help keep them in school.
Trane: Pasos para automatizar un hogar y oficina sin cables Trane México
Beneficios de la automatización en los hogares y oficinas. 7 pasos para automatizar sin la necesidad de utilizar cables y de una manera fácil y eficiente.
Kyla Giffin is a hardworking and ambitious student with excellent research, writing, and analytical skills. She has a 4.0 GPA and has received several awards and honors for her academic achievements and extracurricular activities. Kyla has volunteered extensively with organizations that help the homeless, foster youth, and fight global poverty. Through her volunteer work, she has gained leadership skills and a passion for helping others.
provides
accounIng
services
and
financial
oversight.
Alaka`i:
provides
cerIfied
trainers
statewide
to
deliver
Ola
Hawaii
curriculum.
Ola
Hawaii:
provides
the
curriculum
and
content
for
NAHHA
training
programs.
Community
Partners:
provide
resources,
This document provides a summary of Hawaiian community resources available on each of the main Hawaiian islands. It lists several resources on Hawaii Island including Hulihe'e Palace and 'Imiloa Astronomy Center in Hilo. For Oahu, it mentions 'Iolani Palace, Bishop Museum, Dole Plantation, and Pearl Harbor Memorial. On Maui, the Hawaii Nature Center and Iao Valley are highlighted. For Kauai, it discusses the Kauai Museum, Kilauea Lighthouse, and Achieving the Dream initiative. The purpose is to provide students with educational field trip opportunities that teach about Hawaiian culture and history.
The document summarizes the Sustainable Hawaii Youth Leadership Initiative's 2nd Annual Job Shadow Day on January 31, 2014. It invites people to mentor youth for the day and attend a reception afterwards. The goal is to give youth experience in the world of work to promote a good work ethic and develop long-lasting relationships that contribute to the economy. Several youth and their mentors for the day are listed. Job Shadow Day helps youth focus and translate their passions to practical experience and perspective on their studies through hands-on learning and mentoring.
This document provides information about the 5th Annual North American Housing and Special Needs Populations Conference taking place on November 1-2, 2012 in Niagara Falls, NY. Over 300 attendees from the US and Canada are expected to attend workshops and sessions on housing and services for special needs populations. The conference is sponsored by several organizations and will feature keynote speakers, 90-minute workshops, and 3-hour training institutes on topics like housing models, best practices, and the HEARTH Act.
This document provides an overview and introduction to a guide about reef stewardship for Hawaii's hotel industry. It discusses the purpose of promoting sustainability in the accommodations sector given tourism's dependence on Hawaii's natural environment. The guide aims to help hotels take meaningful steps to support coral reef health while realizing marketing benefits. It emphasizes the importance of reefs culturally and economically in Hawaii, and outlines various threats like land-based pollution. The guide also highlights existing community initiatives focused on ridge-to-reef watershed management.
This document summarizes a presentation on the role of national and regional universities in building and sustaining a quality culture. The presentation outlines that universities have a special obligation to set an example through their core values of integrity, intellectual freedom, and excellence. It discusses how universities can build capacity by partnering with others and providing technical support. The presentation also notes the importance of universities participating in research through conferences, publications, and exploring topics related to quality assurance. Developing a new paradigm is discussed in the context of quality assurance systems originating in other parts of the world needing to be transferable to less developed countries.
Best Hotel Management Institutes in Bangalore - Hotel Management DegreeKLESOCIETYSInstitute
The BHM course also hosts external trips to outdoor locations especially within the country for students to gain first-hand experience in the ways and workings of the hotel industry. A hotel management degree has huge scope in the service industry. Job prospects for any student holding such a degree are tremendous. Job opportunities can be found for positions in (but are not limited to) front office, pantry, room service or administration. The Hospitality Industry is going through a huge metamorphosis- with the health and holiday tourism booming in a big way.
This document provides an overview and guidelines for teaching a Grade 11 Moral Education course. It includes the following:
- An introduction outlining the course's focus on developing universal values to enable students to interact respectfully with diverse groups and become responsible global citizens.
- Outlines of the four key pillars of learning, including values, skills, teaching approaches, and resources to support student learning.
- Sample unit and lesson plans that identify learning outcomes and objectives, suggested activities and timings to help teachers implement the course.
- Information on course resources for teachers and students, including a teacher guide, student book, and digital materials.
The document aims to equip teachers to teach the Moral Education
Eva Ackerman is seeking a tutoring position that utilizes her passion for language and learning. She has 12 years of experience in bilingual roles developing educational programs, managing restaurants and cafes, translating documents, and teaching Spanish and ESL. She holds a Bachelor's degree in Spanish and Latin American Studies from Mills College.
Isabella Dell'Oca has experience in grant writing, fundraising, and outreach for non-profits focused on women's shelters, underprivileged youth, and global hunger relief. She has a Bachelor's degree in International Studies and Social Work from Loyola University Chicago and studied abroad in Rome, Italy. Her professional experience includes raising over $100,000 as Grant Writer and Style Ambassador for Style Saves, a nonprofit devoted to building confidence in underprivileged youth through clothing. She also organized a global leadership conference as Planning Intern for the Global FoodBanking Network to discuss improving food bank models. Dell'Oca is fluent in English and Spanish and has volunteered extensively in Latin America.
This document provides information about a two-day workshop on case methodology and case writing organized by the Association of Indian Management Schools (AIMS) in collaboration with Tezpur University. The workshop aims to promote case-based teaching and writing among faculty members. It will cover the concepts and techniques of case teaching as well as guidance on writing cases. Speakers include experts from AIMS Case Clearing House and WeSchool Centre of Excellence for Case Development. The schedule details the sessions over the two days covering topics like managing classroom discussions, lessons from entrepreneurs, and case writing. A nominal fee of Rs. 2000 is required to attend.
Agricultural Leadership Program Recruitment InfoAgLeaderHi
Learn about the Agricultural Leadership Foundation of Hawaii, the Agricultural Leadership Program and our recruitment efforts for Class XIV. Application deadline is November 16, 2012.
The Together Trust - Qomalicious Cooking SchoolSarah Phitides
The Together Trust is a non-profit organisation based in Cape Town, South Africa that is dedicated to poverty alleviation and community development through various sustainable projects.
Our current project is the Qomalicious Cooking School.
This project aims to develop and train township youths to become the future chefs of South Africa.
This youth development comes in the form of a township cooking school & organic food garden that connects youths from the impoverished township communities to job opportunities in the Tourism & Hospitality industry.
Elements of the project include an organic food garden, guest lectures by South Africa's top professional chefs and training opportunities in some of South Africa's leading hotels and restaurants.
This document proposes an initiative called the WOW Bali International Initiative Adventure Learning Tour. The tour aims to empower youth from Latin America and East Asia through hands-on learning experiences in Bali, Indonesia around sustainable development, environmental education, and community-based entrepreneurship. Key activities during the week-long tour in October 2015 include cultural exchange sessions, marine ecosystem learning, sustainable farming experiences, and participation in the Pemuteran Marine Life Festival to showcase examples of sustainable tourism and conservation. The goal is to build leadership skills and understanding of addressing global challenges through education and collaborative solutions.
This document summarizes the benefits of associations with the WHL Group, a sustainable tourism organization, according to several local partners in Boracay, Philippines and Malawi. The partnerships have helped promote these communities as travel destinations, increased local employment, facilitated skills sharing, and supported small businesses and community projects. Travellers also benefit from more online booking options and opportunities to engage locally through volunteer and donation programs.
Margaret Hirsch started Hirsch's, a home appliance repair business in 1979 with her husband in Durban, South Africa with just R900. It has since grown into a chain of 18 appliance and home furnishing stores across South Africa, reaching over R1 billion in annual turnover. As the Chief Operations Officer, Margaret has played a key role in the company's success through her hard work, determination, and passion for customer service. She is also involved in philanthropic work, including a project providing sanitary pads to schoolgirls to help keep them in school.
Trane: Pasos para automatizar un hogar y oficina sin cables Trane México
Beneficios de la automatización en los hogares y oficinas. 7 pasos para automatizar sin la necesidad de utilizar cables y de una manera fácil y eficiente.
Kyla Giffin is a hardworking and ambitious student with excellent research, writing, and analytical skills. She has a 4.0 GPA and has received several awards and honors for her academic achievements and extracurricular activities. Kyla has volunteered extensively with organizations that help the homeless, foster youth, and fight global poverty. Through her volunteer work, she has gained leadership skills and a passion for helping others.
provides
accounIng
services
and
financial
oversight.
Alaka`i:
provides
cerIfied
trainers
statewide
to
deliver
Ola
Hawaii
curriculum.
Ola
Hawaii:
provides
the
curriculum
and
content
for
NAHHA
training
programs.
Community
Partners:
provide
resources,
This document provides a summary of Hawaiian community resources available on each of the main Hawaiian islands. It lists several resources on Hawaii Island including Hulihe'e Palace and 'Imiloa Astronomy Center in Hilo. For Oahu, it mentions 'Iolani Palace, Bishop Museum, Dole Plantation, and Pearl Harbor Memorial. On Maui, the Hawaii Nature Center and Iao Valley are highlighted. For Kauai, it discusses the Kauai Museum, Kilauea Lighthouse, and Achieving the Dream initiative. The purpose is to provide students with educational field trip opportunities that teach about Hawaiian culture and history.
The document summarizes the Sustainable Hawaii Youth Leadership Initiative's 2nd Annual Job Shadow Day on January 31, 2014. It invites people to mentor youth for the day and attend a reception afterwards. The goal is to give youth experience in the world of work to promote a good work ethic and develop long-lasting relationships that contribute to the economy. Several youth and their mentors for the day are listed. Job Shadow Day helps youth focus and translate their passions to practical experience and perspective on their studies through hands-on learning and mentoring.
This document provides information about the 5th Annual North American Housing and Special Needs Populations Conference taking place on November 1-2, 2012 in Niagara Falls, NY. Over 300 attendees from the US and Canada are expected to attend workshops and sessions on housing and services for special needs populations. The conference is sponsored by several organizations and will feature keynote speakers, 90-minute workshops, and 3-hour training institutes on topics like housing models, best practices, and the HEARTH Act.
This document provides an overview and introduction to a guide about reef stewardship for Hawaii's hotel industry. It discusses the purpose of promoting sustainability in the accommodations sector given tourism's dependence on Hawaii's natural environment. The guide aims to help hotels take meaningful steps to support coral reef health while realizing marketing benefits. It emphasizes the importance of reefs culturally and economically in Hawaii, and outlines various threats like land-based pollution. The guide also highlights existing community initiatives focused on ridge-to-reef watershed management.
This document summarizes a presentation on the role of national and regional universities in building and sustaining a quality culture. The presentation outlines that universities have a special obligation to set an example through their core values of integrity, intellectual freedom, and excellence. It discusses how universities can build capacity by partnering with others and providing technical support. The presentation also notes the importance of universities participating in research through conferences, publications, and exploring topics related to quality assurance. Developing a new paradigm is discussed in the context of quality assurance systems originating in other parts of the world needing to be transferable to less developed countries.
Best Hotel Management Institutes in Bangalore - Hotel Management DegreeKLESOCIETYSInstitute
The BHM course also hosts external trips to outdoor locations especially within the country for students to gain first-hand experience in the ways and workings of the hotel industry. A hotel management degree has huge scope in the service industry. Job prospects for any student holding such a degree are tremendous. Job opportunities can be found for positions in (but are not limited to) front office, pantry, room service or administration. The Hospitality Industry is going through a huge metamorphosis- with the health and holiday tourism booming in a big way.
This document provides an overview and guidelines for teaching a Grade 11 Moral Education course. It includes the following:
- An introduction outlining the course's focus on developing universal values to enable students to interact respectfully with diverse groups and become responsible global citizens.
- Outlines of the four key pillars of learning, including values, skills, teaching approaches, and resources to support student learning.
- Sample unit and lesson plans that identify learning outcomes and objectives, suggested activities and timings to help teachers implement the course.
- Information on course resources for teachers and students, including a teacher guide, student book, and digital materials.
The document aims to equip teachers to teach the Moral Education
Eva Ackerman is seeking a tutoring position that utilizes her passion for language and learning. She has 12 years of experience in bilingual roles developing educational programs, managing restaurants and cafes, translating documents, and teaching Spanish and ESL. She holds a Bachelor's degree in Spanish and Latin American Studies from Mills College.
Isabella Dell'Oca has experience in grant writing, fundraising, and outreach for non-profits focused on women's shelters, underprivileged youth, and global hunger relief. She has a Bachelor's degree in International Studies and Social Work from Loyola University Chicago and studied abroad in Rome, Italy. Her professional experience includes raising over $100,000 as Grant Writer and Style Ambassador for Style Saves, a nonprofit devoted to building confidence in underprivileged youth through clothing. She also organized a global leadership conference as Planning Intern for the Global FoodBanking Network to discuss improving food bank models. Dell'Oca is fluent in English and Spanish and has volunteered extensively in Latin America.
This document provides information about a two-day workshop on case methodology and case writing organized by the Association of Indian Management Schools (AIMS) in collaboration with Tezpur University. The workshop aims to promote case-based teaching and writing among faculty members. It will cover the concepts and techniques of case teaching as well as guidance on writing cases. Speakers include experts from AIMS Case Clearing House and WeSchool Centre of Excellence for Case Development. The schedule details the sessions over the two days covering topics like managing classroom discussions, lessons from entrepreneurs, and case writing. A nominal fee of Rs. 2000 is required to attend.
Agricultural Leadership Program Recruitment InfoAgLeaderHi
Learn about the Agricultural Leadership Foundation of Hawaii, the Agricultural Leadership Program and our recruitment efforts for Class XIV. Application deadline is November 16, 2012.
The Together Trust - Qomalicious Cooking SchoolSarah Phitides
The Together Trust is a non-profit organisation based in Cape Town, South Africa that is dedicated to poverty alleviation and community development through various sustainable projects.
Our current project is the Qomalicious Cooking School.
This project aims to develop and train township youths to become the future chefs of South Africa.
This youth development comes in the form of a township cooking school & organic food garden that connects youths from the impoverished township communities to job opportunities in the Tourism & Hospitality industry.
Elements of the project include an organic food garden, guest lectures by South Africa's top professional chefs and training opportunities in some of South Africa's leading hotels and restaurants.
This document proposes an initiative called the WOW Bali International Initiative Adventure Learning Tour. The tour aims to empower youth from Latin America and East Asia through hands-on learning experiences in Bali, Indonesia around sustainable development, environmental education, and community-based entrepreneurship. Key activities during the week-long tour in October 2015 include cultural exchange sessions, marine ecosystem learning, sustainable farming experiences, and participation in the Pemuteran Marine Life Festival to showcase examples of sustainable tourism and conservation. The goal is to build leadership skills and understanding of addressing global challenges through education and collaborative solutions.
This document summarizes the benefits of associations with the WHL Group, a sustainable tourism organization, according to several local partners in Boracay, Philippines and Malawi. The partnerships have helped promote these communities as travel destinations, increased local employment, facilitated skills sharing, and supported small businesses and community projects. Travellers also benefit from more online booking options and opportunities to engage locally through volunteer and donation programs.
The document describes the Sustainable Hawaii Youth Leadership Initiative's (SHYLI) annual Job Shadow Day where youth from Hawaii islands shadow local business, government, and academic leaders. It discusses several youth, their shadowing experiences, and how it helped them learn about potential careers. It also promotes SHYLI's upcoming Design Sustainable Hawaii Forum bringing together youth and leaders to develop sustainability projects in Hawaii.
#culturalintelligence #foodservice #brand
Touching on how the Multicultural Foodservice & Hospitality Alliance (MFHA) builds Culturally Intelligent brands and leaders in the industry. Snapshots of relevant training programs and Testimonials that help sales and increase profits for foodservice and hospitality businesses.
Opening the World of Educational Experiences.pdfEuropeIncoming
Travel's core is its potential to expand perspectives, awaken enthusiasms, and develop lifelong experiences. Group travel journeys offer trainees with a transformative academic experience that extends beyond the classroom walls
Proposal on experience economy bu sudip ghimireSantosh Pokhrel
This document discusses scoping Nepal as a source country for the experience economy in the hospitality sector. It begins by providing background on how the hospitality sector is increasingly focusing on providing memorable experiences for tourists. The author argues that Nepal has great potential to promote its unique blend of experiences and make the hospitality sector a key part of its economic success. The objectives of the study are to identify Nepal's hospitality experience products and innovative value propositions, understand tourist experiences across industries in Nepal, and identify major experience sources in Nepal related to tourism spots, accommodations, cultural activities, etc. The problem is that tourist experiences have received little research attention in Nepal, despite their importance, and the study aims to help address this gap.
1. Brought to you by
Course Catalog
Native Hawaiian Hospitality Association’s
Supported by
CourseCatalog_072815.indd 1 8/21/15 1:53 PM
2. The Native Hawaiian Hospitality Association
is dedicated to promoting and perpetuating
the thriving culture that encompasses vast
history, extensive knowledge, spiritual depth,
relevant values, and natural treasures of
Hawai’i and its’ people.
NaHHA was founded in 1997 by George S.
Kanahele, Kenneth Brown and other Native
Hawaiian professionals to address concerns
about how Native Hawaiians and Hawaiian
culture were perceived and represented in
tourism. They determined that, in order to
have greater success in improving tourism
and honoring Hawaiian culture and its people,
they would need support. In 1997, they called
a small group of Native Hawaiians together to
form NaHHA, a 501 (c)(3) private nonprofit.
NaHHA advocates for the development and
advancement of Native Hawaiians in tourism as
our best investment in future leaders and in the
perpetuation of authentic culture in the industry.
We promote Hawaiian culture in the tourism
industry through consulting and educating,
developing and implementing effective
communication tools, conducting research, and
providing project support and coordination.
Working to better connect the Hawaiian
community and the tourism industry, NaHHA
has formed alliances with various Hawaiian
organizations and nonprofits, artists and
cultural practitioners, and with tourism
associations, hotels and private businesses.
These connections and alliances have gained
NaHHA recognition as lead agency for the
Hawaiian Culture Initiative of the Hawai‘i
State Tourism Strategic Plan. Listed below are
multiple awards that NaHHA has earned over
the years through hard work and producing
quality services and products.
Awards
• 2010 Gold Adrian Award for Excellence
• 2012 Gold Adrian Award
• 2012 Silver Adrian Award
• 2012 Koa Anvil Award
• 2013 ‘Ilima Award of Excellence
• 2013 ‘Ilima Award of Merit
• 2013 Koa Anvil Award
• 2013 Koa Hammer Award
Corporate Clients: Germaine’s Luau • Hilton Waikīkī • Marriott Ko‘olina • Atlantis Submarines
• Speedi Shuttle (O‘ahu) • Enterprise Holdings • Trilogy Maui • Marriott Maui Ocean Club
• Maui Ocean Center, Hawai‘i’s Aquarium • Hawai‘i Forest & Trail
Partners: Department of Education • Hawai‘i Tourism Authority • Department of Labor and
Industrial Relations • Kalani (of Pāhoa) • County of Hawai‘i • Lahaina Business Community
• Hawai‘i Ecotourism Association • University of Hawai‘i at Mānoa, Hawai‘i, Chaminade University
• Kealakehe High School • Maui Community College • Hawai‘i Hotel & Lodging Association
• Maui Hotel & Lodging Association
Native Hawaiian Hospitality Association
310 Paoakalani Avenue, Room 201A
Honolulu, HI 96815
(808) 628-6374 • Fax: (808) 628-6370
www.NaHHA.com
CourseCatalog_072815.indd 2 8/21/15 1:53 PM
3. The Native Hawaiian Hospitality Association’s course offerings are arranged into 6
learning groups called Series. Each Series contains 4 individual learning workshops called
Modules. Three of these modules are classroom workshops and discussions. Module 3
in each Series is an experiential learning activity designed to immerse participants in
a cultural exercise or practice, such as working at a fishpond or visiting historical sites
within Waikīkī.
Series I
E Kipa Mai: Hospitality Hawai‘i Style
Series II
Nānā I Ke Kumu: Ancestral Knowledge, Modern Application
Series III
I Ka Wā Ma Mua, Ka Wā Ma Hope: Hawai‘i’s Stories, Our Stories
Series IV
He Wa‘a He Moku, He Moku He Wa‘a: How We Work Together
Series V
Ka ‘Āina Momona: Hawai‘i, The Center of The Universe
Series VI
Kūlia I Ka Nu‘u: Excellence Through Strength & Balance
SERIES AND MODULE OVERVIEW
CourseCatalog_072815.indd 3 8/21/15 1:53 PM
4. Hospitality Hawai‘i Style
A significant number of employees in the hospitality industry do not fully grasp what
constitutes a visitor experience. This learning unit is intended to educate the employee
about what constitutes the visitor experience and the role of every employee in creating a
positive Hawai‘i experience for visitors.
SERIES I: E KIPA MAI
Module One Understanding Ho‘okipa ~ Hospitality
™™Explores ho‘okipa (to host) as a Hawaiian model of hospitality.
™™Discusses skill sets needed to manage the guest experience and to take the quality of the visitor
experience to another level.
™™Discusses the emphasis placed on the quality of the guest experience which depends on how well
the relationship between the host, the guest, and the place is deliberately managed.
Module Two What Does it Mean to be a Host ~ Interpersonal Skills
and Work Readiness
™™Examines the dynamics of the three elements of guest, host, and place, and the need to properly
manage that three-way relationship.
™™Engages the employee in a role as a host, regardless of the position the employee holds
in the company.
Module Three E Ala Ē ~ Team Building and Stress Management
™™Focuses on team building and spiritual centering to prepare the employee to become a host with
unconditional friendship and trust.
™™Group will learn a chant welcoming the sun’s first light and will perform it at daybreak. Many
people continue to practice this spiritual centering as part of their daily routine to prepare for the
start of the work day.
Module Four Understanding the Product Mix ~ Hospitality
™™Analyze the prevailing business model and the need to ensure balance between the benefits of
tourism as it impacts the guest, the host, and the place.
CourseCatalog_072815.indd 4 8/21/15 1:53 PM
5. Ancestral Knowledge, Modern Application
This learning unit is intended to show how and why Hawaiian culture can provide
a basis for unity, fairness, development of shared values, and result in a workplace
environment of excellence in productivity and growth.
SERIES II: NĀNĀ I KE KUMU
Module One Hawaiian Values and Culture ~ Hospitality
™™Teaches the process by which employees can develop a shared set of values to achieve behavior
that results in excellence in the organization’s production system.
™™Discusses how shared values bring out the similarities of who we are and breaks down cultural
and communication barriers.
Module Two Hakalama Drills - ‘Ōlelo Hawai‘i ~ Communication Skills
™™Examines language as an essential key to effectively communicate in a multicultural environment.
™™Corrects pronunciation of place names and common words.
™™Uses communication skills to share one’s history, such as genealogy.
Module Three Hawaiian Immersion School ~ Team Building
™™Observes the dynamics of what occurs in a real life setting where language is the cornerstone of
the education process.
™™Explores language as the means to learn values and shape behavior.
™™Discusses employees experience in learning values and how the experience has impacted their
performance on the job.
Module Four Mo‘olelo - Talk Story ~ Language
™™Explores Hawaiian mythology and its correlations with value systems, beliefs, science and
medicine through analysis of stories.
™™Discusses other mythology that is a representation of Hawai‘i’s multi-ethnic environment.
CourseCatalog_072815.indd 5 8/21/15 1:53 PM
6. Hawai‘i’s Stories, Our Stories
It is our kuleana (responsibility) as hosts to understand where we come from in order to
share experiences with our guests. Sharing our personal stories with our guests connects
them to Hawai‘i and builds memories for them to share with others back home.
SERIESIII:IKAWĀMAMUA,KAWĀMAHOPE
Module One History of Hawai‘i ~ Hospitality
™™Emphasizes the importance of knowing the history of Hawai‘i as a means of connecting with
visitors and sharing one’s knowledge, based on true facts and authenticity.
™™Examines the timeline of events that shaped the tourism industry of today.
Module Two History of Waikīkī ~ Hospitality
™™Examines the cultural and economic evolution of Waikīkī from historical to modern day.
™™Discusses how the practice of ho‘okipa played a role in the development of Waikīkī.
™™Corrects pronunciation of place names and common words.
Module Three Waikīkī Historic Trail ~ Team Building
™™Traces the history and cultural legacy of Waikīkī during a group outing.
™™Builds awareness of the significance of Waikīkī as both a sacred place to Hawaiians and a living
history in a modern world.
Module Four Hawaiian Culture - Where to Find It ~ Public Relations
™™Discusses how employees can make an extra effort to find out about what is going on in our
communities to share with visitors.
™™Examines how building knowledge of where we live and what we do can be shared with visitors to
enhance their experience and enable employees to become better hosts.
CourseCatalog_072815.indd 6 8/21/15 1:53 PM
7. Module One Ahupua‘a - Application of Shared Values ~ Hospitality
™™Defines ahupua‘a as an inclusive system of management that enables everyone’s involvement to
produce at the optimal level.
™™Examines the chain of command in an organization and how it is equally important to recognize
the interdependence between the producers of goods and services.
™™Applies concepts of a working ahupua‘a to demonstrate and correlate how shared values within
the organization lead to productivity and the well-being of everyone.
Module Two Laulima ~ Customer Service Excellence
™™Emphasizes the respect and dignity inherent in every job.
™™Demonstrates that both a horizontal and vertical management system help to establish a company
culture of respecting and recognizing that everyone’s job is as important as the next.
Module Three Fishpond ~ Team Building
™™Visits an ahupua‘a on the Windward side of O‘ahu where an ancient fishpond is still in tact.
™™Engages everyone in the restoration as a way to build teamwork and reinforce the responsibility
that everyone has to give back to the community.
™™Demonstrates that the action of giving back to the community translates to taking care of one
another in the workplace.
Module Four Why People Should Visit Your Place ~ Public Relations
™™Explores the profound responsibility of marketing your place in a way that presents the place and
the people with dignity, without raising false expectations for both the visitors and residents.
™™Discusses the influence marketing has on the experiences between the place, guest, and host.
How We Work Together
Laulima behavior is generated by a system of shared values. It requires an investment in
the workforce to create a process that incorporates values into the operating culture. All
positions within a company share equal responsibility for the organization’s success.
SERIES IV: HE WA‘A HE MOKU,
HE MOKU HE WA‘A
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8. Module One Mass Travel ~ Hospitality
™™Explores travel as the world’s largest growth industry.
™™Examines reasons mass travel will continue to grow and expand career opportunities.
™™Discusses job security in the travel industry and the need for professional growth.
Module Two Sense of Place ~ Hospitality
™™Teaches employees that creating a sense of place is everyone’s responsibility and is more than
architecture and landscaping.
™™Explores easy ways to engage the five senses in the workplace to create a vibrant Hawai‘i
experience for your guests.
Module Three Lū‘au Activity ~ Other Language, Interpersonal Skills
& Communication
™™Teaches that physical behavior defines one’s being and includes facial expressions, gestures, and
how one sits, stands, walks and talks. Communication in this manner affects the interaction
between guests from another culture.
Module Four Sales & Marketing China and Korea ~ Foreign Culture
™™Discusses valuable skills and opportunities to enhance visitor products and sales, specific to the
new and growing Chinese and Korean markets.
Hawai‘i, The Center of The Universe
Taking advantage of opportunities to set a sense of place is an important reason why
visitors continue to come to Hawai‘i. The more we can distance visitors from the
familiarity of the places from which they came, the more value Hawai‘i has as a place
that is unique in culture, language, and landscape. All share equal responsibility to the
organization’s success.
SERIES V: KA ‘ĀINA MOMONA
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9. Module One Ikaika Au, The Power Within Me ~ Interpersonal Skills
and Customer Service Excellence
™™Examines how a person has the power to impact another person’s day, whether it is a visitor or a
co-worker.
™™Discusses how using this personal power frames interpersonal relationships with co-workers and
with visitors.
™™Discusses why Ikaika Au matters, even in the workplace.
Module Two Responsibility of Hosting ~ Customer Service Excellence
and Total Quality Management (TQM)
™™Examines the responsibility of being a host, a responsibility held by everyone in the industry, no
matter what position one holds.
™™Explores hosting as unconditional trust and friendship.
™™Discusses the practice of hosting and performing beyond the job description and beyond
customer service.
Module Three Hi‘uwai ~ Stress Management
™™Experience on a personal level an authentic cultural and spiritual centering (not religious).
™™Strengthens one’s sense of Ikaika Au and Mana.
™™Discusses the importance of preparing oneself for a new day; preparation that enables one to
positively affect a person’s day and to care for a visitor with unconditional trust and friendship.
Module Four Guest Satisfaction & Information Management ~ Public Relations
™™Examines the quality of a guest experience as directly proportionate to accessibility of reliable and
accurate information.
™™Discusses how managing information, particularly post arrival of guests, is an art and is a
function that is important to hosting.
Excellence Through Strength and Balance
This program is designed to give thought to the idea that we all have a personal
power that affects others. What does this personal power mean and why is it
relevant in the workplace?
SERIES VI: KŪLIA I KA NU‘U
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10. NĀ WAIWAI HAWAIIAN
VALUES SERIES
The Nā Waiwai Series is a 4-part series of core Hawaiian values. The series provides a
strong foundation from which to build a vibrant business. These values are a pre-requisite
to creating a safe workplace culture that fosters a sense of belonging, balances personal
needs with group needs, encourages creativity, supports personal initiative, and builds
employee loyalty. These values also ensure that visitors’ needs are met with a high level
of satisfaction and that their experience is healing and exemplary.
Values exist in all cultures. How they are lived is unique to each culture. Experience how
these values are lived in Hawai‘i, and grasp their essence as understood through the na‘au
(source of ancestral knowledge and strength) of Hawai‘i’s ancestral elders by exploring
the knowledge kept in relevant oli (chant), mele (poetry/song), hula (traditional dance),
and ‘ōlelo no‘eau (proverbs/sayings).
Aloha – 2 hours
Understand and live a deeper meaning of aloha as taught by Aunty Pilahi Pākī, one of Hawai‘i’s
treasured kūpuna (elders). Learn about the foundational values that support aloha. See how the
expression of each foundational value in our lives enriches us and others. Explore how aloha is the
core of Ho‘okipa (customer service and care), and learn how special hospitality can become when
you give it spirit; the aloha spirit.
Mahalo – 2 hours
Gratitude is a form of spiritual currency that works in reverse to monetary currency. In the case of
gratitude, the more you give away, the richer you become. Become a billionaire in the currency of
gratitude by understanding how it creates pilina (connections) between people. Explore the many
forms of gratitude: presence, punctuality, recognition, etc.
Kuleana – 2 hours
A great way to effectuate kuleana, or responsibility, is by understanding its meaning as a small
section of land in the ahupua‘a (communal land division) granted to a family to provide for the
family’s and community’s needs. This system of land tenure provides a model that emphasizes the
building blocks of responsibility: a sense of purpose, a good work ethic, accountability, and initiative.
Mālama – 2 hours
Mālama, to take care of something, is a core element of one of the first laws enacted by Kamehameha
I in the newly formed Kingdom of Hawai‘i known as the Law of the Splintered Paddle. Learn how
the concepts of mālama still apply and use them to develop a plan of action to maintain healthy
connections with others and your organization.
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11. HE ALI‘I KE ALOHA,
HE KILOHANA E PA‘A AI
Love is like a chief, the highest prize to hold
I Ka ‘Ōlelo No Ke Ola (‘Ekahi) • An Introduction to Hawaiian Language (Part 1)
Learn the basics of the Hawaiian alphabet called the pī‘āpā, develop correct pronunciation through hakalama
drills, learn helpful conversational phrases, and end it all with a Hawaiian language adaptation of the popular
game Bingo. There’s no better way to learn than to do it while having fun.
‘Ike ‘Ōlelo – Language Pathway
2 hours
‘A‘ohe Pau Ka ‘Ike (‘Ekahi) • An Introduction to Hawaiian Protocol (Part 1)
Learn the importance of Hawaiian protocol, how it relates to ho‘okipa (hospitality), the tourism industry, and
how its presence at your hotel will distinguish you from others. Learn a traditional and contemporary oli
used to greet guests or open a special occasion. Being able to conduct proper Hawaiian protocol will raise the
reputation of your hotel.
‘Ike Mauli Lāhui – Cultural Identity Pathway
2 hours
I Maika‘i Ke Kalo I Ka ‘Ōhā (‘Ekahi) • An Introduction to the Mana System (Part 1)
Mana is the spiritual energy in all things recognized by the kūpuna (ancestors) of this land, Hawai‘i nei. Like
knowledge mana can be increased through pono (honorable and upright) actions. Learn the concept and
application of the Mana System as a way to greatly enhance your hotel’s performance and transform it into a
place where visitors come to experience the very best of an authentic Hawaiian place.
‘Ike Piko‘u – Personal Connection Pathway
2 hours
He Ali‘i Ka ‘Aina (‘Ekahi) • An Introduction to a Hawaiian Sense of Place (Part 1)
‘Aina is the Hawaiian word for land. ‘Ai means to eat, na is a nominalizing suffix and when added to ‘ai it
means ‘that which feeds.’ Aside from being the word for land, the word ‘aina teaches about the important
relationship it plays in our lives. A Hawaiian sense of place is therefore deeply rooted in the land. Learn
about the pae ‘aina (Hawaiian archipelago), mokupuni (island - O‘ahu), its moku (districts), and ahupua‘a
(sections). Delve into the deep history of Waikīkī as told by our founder, George Kanahele. Learn a mele
(song) and hula (dance) about Waikīkī.
‘Ike Honua – Sense of Place Pathway
2 hours
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12. 310 Paoakalani Avenue, Room 201A
Honolulu, HI 96815
(808) 628-6374 • Fax: 628-6370
www.NaHHA.com
O Ke Aloha Ke Kuleana O Kahi Malihini
Love is the Host in Strange Lands
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