This document discusses cost of quality management. It provides an overview of quality cost management and emphasizes that quality costs are waste costs that contribute no value to customers. Effective quality cost programs involve establishing a measurement system, setting annual and short-term goals, and monitoring progress. Quality cost analysis helps set priorities for corrective action using tools like Pareto analysis to identify high-cost issues. It also discusses prevention costs and ensuring a balanced approach between failure, appraisal, and prevention costs. The document then describes several quality management tools: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms. It concludes with other related quality management topics.
This document provides an overview of supplier quality management processes and tools. It discusses establishing effective supplier management processes which require support from top management, mutual trust, and investing in the relationship. Quality management tools that are described include check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms, and supplier performance metrics related to quality, cost, reliability and policies. Additional online resources on quality management topics are also listed.
This document provides information about quality management activities including forms, tools, strategies, and other resources. It discusses quality management at various stages including product development, production, and post-launch. Specific quality management tools described include check sheets, control charts, Pareto charts, scatter plots, and Ishikawa diagrams.
This document provides information about ISO 14001 and ISO 9001 standards including forms, checklists, and procedures. It discusses the certification process for these quality and environmental management standards. Various quality management tools are also outlined such as Ishikawa diagrams, histograms, Pareto charts, scatter plots, check sheets, and control charts. Other related topics that can be downloaded as PDFs are also listed.
This document provides an overview of examples and concepts related to quality management. It discusses key quality management principles such as leadership, customer focus, and continual improvement. It also outlines several common quality management tools, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Links are provided to additional free resources on quality management systems, courses, standards, and other related topics.
This document provides an overview of continuous quality management including definitions, strategies, tools and other related topics. It discusses total quality management (TQM) which aims for continuous process improvement and customer satisfaction. Six common quality management tools are described in detail: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams and histograms. Other related topics like quality management systems, courses and standards are also listed. The document serves as a useful reference for continuous quality management concepts, methods and additional resources.
This document provides information about apparel quality management including forms, tools, and strategies. It discusses hiring experienced employees, training staff, increasing inspection rates, selecting high-quality suppliers, and obtaining customer feedback. Quality management tools covered include check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Additional related topics like quality management systems and standards are also listed.
The document discusses construction quality management systems, providing information on forms, tools, and strategies for quality management. It also lists additional resources on quality management including free e-books, forms, templates, quality indicators, job descriptions, and interview questions. Specific quality management tools are explained in detail, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms, and other related topics.
This document provides an overview of supplier quality management processes and tools. It discusses establishing effective supplier management processes which require support from top management, mutual trust, and investing in the relationship. Quality management tools that are described include check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms, and supplier performance metrics related to quality, cost, reliability and policies. Additional online resources on quality management topics are also listed.
This document provides information about quality management activities including forms, tools, strategies, and other resources. It discusses quality management at various stages including product development, production, and post-launch. Specific quality management tools described include check sheets, control charts, Pareto charts, scatter plots, and Ishikawa diagrams.
This document provides information about ISO 14001 and ISO 9001 standards including forms, checklists, and procedures. It discusses the certification process for these quality and environmental management standards. Various quality management tools are also outlined such as Ishikawa diagrams, histograms, Pareto charts, scatter plots, check sheets, and control charts. Other related topics that can be downloaded as PDFs are also listed.
This document provides an overview of examples and concepts related to quality management. It discusses key quality management principles such as leadership, customer focus, and continual improvement. It also outlines several common quality management tools, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Links are provided to additional free resources on quality management systems, courses, standards, and other related topics.
This document provides an overview of continuous quality management including definitions, strategies, tools and other related topics. It discusses total quality management (TQM) which aims for continuous process improvement and customer satisfaction. Six common quality management tools are described in detail: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams and histograms. Other related topics like quality management systems, courses and standards are also listed. The document serves as a useful reference for continuous quality management concepts, methods and additional resources.
This document provides information about apparel quality management including forms, tools, and strategies. It discusses hiring experienced employees, training staff, increasing inspection rates, selecting high-quality suppliers, and obtaining customer feedback. Quality management tools covered include check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Additional related topics like quality management systems and standards are also listed.
The document discusses construction quality management systems, providing information on forms, tools, and strategies for quality management. It also lists additional resources on quality management including free e-books, forms, templates, quality indicators, job descriptions, and interview questions. Specific quality management tools are explained in detail, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms, and other related topics.
This document discusses quality management software and provides information about TrackWise quality management software. It describes TrackWise as an enterprise quality management system that optimizes quality, ensures compliance and reduces costs across regulated industries. The document also lists several quality management tools, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. It concludes with additional quality management topics.
This document provides information about open source quality management systems, including tools and strategies. It discusses how open source quality management software can help organizations better manage processes, comply with standards, and streamline operations. Specific tools covered include check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms, and other quality management topics. The document encourages readers to comment if they need additional assistance with open source quality management systems.
This document discusses quality management seminars and provides information about their goals, objectives, and common quality management tools. The goal of quality management seminars is to help managers plan and lead successful quality implementations by understanding quality ethics and values and avoiding common problems. Objectives include explaining quality concepts and management's role in quality management. Common quality management tools discussed include check sheets, control charts, Pareto charts, scatter plots, and Ishikawa diagrams. These tools can help analyze processes and identify sources of variation.
The document provides an overview of quality management history including a timeline from the 1920s to today. It discusses early contributors like Walter Shewhart, W. Edwards Deming, Joseph Juran, and Philip Crosby. Six common quality management tools are also described in detail: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Other related quality management topics are listed for further reading.
This document discusses project management quality management. It provides definitions and concepts related to quality management including customer satisfaction, prevention over inspection, and continuous improvement. It also outlines three key processes for project quality management: plan quality, perform quality assurance, and perform quality control. Finally, it describes several quality management tools including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms, and others. If more assistance is needed with project management quality management, the reader is invited to leave a comment.
This document discusses continuous improvement quality management. It provides information on quality management tools and techniques such as check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. These tools can be used to measure and improve quality as part of a total quality management system. The document also provides additional resources on quality management topics that can be downloaded as PDFs.
The document discusses the purpose of quality management systems. It defines quality management as a concept used throughout a business to improve product quality by focusing on continuous improvement and high standards at all stages of production. The primary goal of a quality management system is to improve customer satisfaction, increase sales, and further the goodwill of a business by identifying waste and inefficiencies to reduce costs. The document also provides examples of common quality management tools like check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms.
This document discusses quality management projects and provides information on quality management tools and techniques. It defines quality management as a continuous process that ensures project activities are effective and efficient in meeting objectives. Key aspects of quality management include quality planning, quality assurance, and quality control. The document also describes several commonly used quality management tools: check sheets, control charts, Pareto charts, scatter plots, and Ishikawa diagrams. These tools can help identify issues, monitor processes, determine causes of problems, and make continuous improvements.
The document discusses ISO 9001 quality management systems. It provides an overview of what a quality management system is, how it works, and its key components and documentation requirements according to ISO 9001. It also lists and describes several common quality management tools, including check sheets, control charts, Pareto charts, scatter plots, and Ishikawa diagrams. The tools help organizations measure, monitor, control and improve their processes.
This document provides an overview of operations and quality management topics including forms, tools, strategies, and requirements for a minor in business operations and quality management. It also describes six common quality management tools: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Each tool is defined and its purpose and use in quality control is explained.
Service quality management involves monitoring key performance indicators to ensure high quality service and avoid violations of service level agreements. It collects data from various systems and aggregates it to calculate quality metrics and detect performance issues. This allows communication service providers to focus on improving the customer experience through proactive management across domains and guaranteed availability. Quality management tools discussed in the document include check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms, and other topics like quality management systems, courses, techniques and standards.
This document provides information about quality management templates including common templates, tools, and strategies. It discusses contents of quality management templates including quality control and assurance documents. Six quality management tools are described in detail: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Other related quality management topics are also listed.
This document discusses quality risk management and provides resources on the topic. It covers quality risk management principles, strategies and tools. Specifically, it explains that quality risk management requires evaluating risk to quality based on scientific knowledge and patient protection. It also lists and describes several quality management tools useful for quality risk management, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms. Additional related topics on quality management systems and standards are also listed.
This document discusses quality management standards and provides resources on the topic. It introduces ISO 9000 quality management standards, including ISO 9001 which specifies requirements for a quality management system. Six common quality management tools are also described: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. These tools can help organizations establish effective quality management systems.
This document discusses objectives of quality management. It provides an overview of quality management objectives, tools, and strategies. Specifically, it outlines 10 objectives of quality management including understanding customer needs, promoting leadership and teamwork, training people, efficient resource use, continuous improvement, accurate information, supplier relationships, and compliance. It then describes 6 common quality management tools - check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. The tools help identify sources of variation and determine if processes are in statistical control.
The document discusses the benefits of ISO 9001 certification for organizations. It provides an overview of key aspects of ISO 9001 including benefits of the certification, how to effectively implement the standard to improve business practices and customer satisfaction rather than just implementing procedures, and that certification can benefit both large and small organizations. It also lists several quality management tools that are relevant to ISO 9001 such as control charts, histograms, checksheets and Ishikawa diagrams. Finally it provides additional related topics about ISO 9001.
This document discusses frameworks and tools for corporate quality management. It describes the EFQM Excellence Model framework for corporate data quality management (CDQM). The framework can be used to benchmark, identify improvement areas, develop a common vocabulary, and develop CDQM capabilities. Six tools for quality management are also described: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. These tools can be used to collect and analyze quality data. Other related topics like quality management systems and standards are also listed.
This document discusses quality management systems in construction. It provides an overview of Gray Construction's quality management system which uses a cloud-hosted platform and iPad apps to provide access to project documentation and facilitate real-time collaboration. It also outlines several quality management tools used in construction including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms, and their purposes. Additional related topics on quality management systems are listed for further reference.
This document provides information about quality management quizzes and tools. It includes 6 sections that discuss: 1) an overview of quality management quizzes and sample questions; 2) quality management tools such as check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms; 3) descriptions and examples of how to use each tool; and 4) additional quality management topics related to quizzes like systems, courses, techniques, and standards. The document is a reference for taking quality management quizzes and learning about common analysis tools used in quality management.
The document discusses quality management tools used by the quality management department at Prince Mohammed Bin Abdulaziz Hospital. It provides details on 6 common quality management tools: check sheets, control charts, Pareto charts, scatter plot methods, Ishikawa diagrams, and histogram methods. It also lists additional topics related to quality management that are available for download.
Quality and Cost Management: Methods and Resultstimwrodgers
Summary of methods and results for reducing cost, driving quality upstream, optimizing systems, managing suppliers, accelerating time to market, and improving performance
The document discusses cost of quality and quality costs. It explains that understanding quality costs enables reducing unnecessary costs by preventing problems. Quality costs can account for 25-35% of costs in manufacturing and service industries. There are different categories of quality costs such as prevention, appraisal, internal and external failure costs. The document emphasizes that investing in prevention has higher returns and saves more costs compared to appraisal and failure costs according to the 1:10:100 rule. It also outlines some steps to implement quality cost measurement in an organization.
This document discusses quality management software and provides information about TrackWise quality management software. It describes TrackWise as an enterprise quality management system that optimizes quality, ensures compliance and reduces costs across regulated industries. The document also lists several quality management tools, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. It concludes with additional quality management topics.
This document provides information about open source quality management systems, including tools and strategies. It discusses how open source quality management software can help organizations better manage processes, comply with standards, and streamline operations. Specific tools covered include check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms, and other quality management topics. The document encourages readers to comment if they need additional assistance with open source quality management systems.
This document discusses quality management seminars and provides information about their goals, objectives, and common quality management tools. The goal of quality management seminars is to help managers plan and lead successful quality implementations by understanding quality ethics and values and avoiding common problems. Objectives include explaining quality concepts and management's role in quality management. Common quality management tools discussed include check sheets, control charts, Pareto charts, scatter plots, and Ishikawa diagrams. These tools can help analyze processes and identify sources of variation.
The document provides an overview of quality management history including a timeline from the 1920s to today. It discusses early contributors like Walter Shewhart, W. Edwards Deming, Joseph Juran, and Philip Crosby. Six common quality management tools are also described in detail: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Other related quality management topics are listed for further reading.
This document discusses project management quality management. It provides definitions and concepts related to quality management including customer satisfaction, prevention over inspection, and continuous improvement. It also outlines three key processes for project quality management: plan quality, perform quality assurance, and perform quality control. Finally, it describes several quality management tools including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms, and others. If more assistance is needed with project management quality management, the reader is invited to leave a comment.
This document discusses continuous improvement quality management. It provides information on quality management tools and techniques such as check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. These tools can be used to measure and improve quality as part of a total quality management system. The document also provides additional resources on quality management topics that can be downloaded as PDFs.
The document discusses the purpose of quality management systems. It defines quality management as a concept used throughout a business to improve product quality by focusing on continuous improvement and high standards at all stages of production. The primary goal of a quality management system is to improve customer satisfaction, increase sales, and further the goodwill of a business by identifying waste and inefficiencies to reduce costs. The document also provides examples of common quality management tools like check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms.
This document discusses quality management projects and provides information on quality management tools and techniques. It defines quality management as a continuous process that ensures project activities are effective and efficient in meeting objectives. Key aspects of quality management include quality planning, quality assurance, and quality control. The document also describes several commonly used quality management tools: check sheets, control charts, Pareto charts, scatter plots, and Ishikawa diagrams. These tools can help identify issues, monitor processes, determine causes of problems, and make continuous improvements.
The document discusses ISO 9001 quality management systems. It provides an overview of what a quality management system is, how it works, and its key components and documentation requirements according to ISO 9001. It also lists and describes several common quality management tools, including check sheets, control charts, Pareto charts, scatter plots, and Ishikawa diagrams. The tools help organizations measure, monitor, control and improve their processes.
This document provides an overview of operations and quality management topics including forms, tools, strategies, and requirements for a minor in business operations and quality management. It also describes six common quality management tools: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Each tool is defined and its purpose and use in quality control is explained.
Service quality management involves monitoring key performance indicators to ensure high quality service and avoid violations of service level agreements. It collects data from various systems and aggregates it to calculate quality metrics and detect performance issues. This allows communication service providers to focus on improving the customer experience through proactive management across domains and guaranteed availability. Quality management tools discussed in the document include check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms, and other topics like quality management systems, courses, techniques and standards.
This document provides information about quality management templates including common templates, tools, and strategies. It discusses contents of quality management templates including quality control and assurance documents. Six quality management tools are described in detail: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Other related quality management topics are also listed.
This document discusses quality risk management and provides resources on the topic. It covers quality risk management principles, strategies and tools. Specifically, it explains that quality risk management requires evaluating risk to quality based on scientific knowledge and patient protection. It also lists and describes several quality management tools useful for quality risk management, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms. Additional related topics on quality management systems and standards are also listed.
This document discusses quality management standards and provides resources on the topic. It introduces ISO 9000 quality management standards, including ISO 9001 which specifies requirements for a quality management system. Six common quality management tools are also described: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. These tools can help organizations establish effective quality management systems.
This document discusses objectives of quality management. It provides an overview of quality management objectives, tools, and strategies. Specifically, it outlines 10 objectives of quality management including understanding customer needs, promoting leadership and teamwork, training people, efficient resource use, continuous improvement, accurate information, supplier relationships, and compliance. It then describes 6 common quality management tools - check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. The tools help identify sources of variation and determine if processes are in statistical control.
The document discusses the benefits of ISO 9001 certification for organizations. It provides an overview of key aspects of ISO 9001 including benefits of the certification, how to effectively implement the standard to improve business practices and customer satisfaction rather than just implementing procedures, and that certification can benefit both large and small organizations. It also lists several quality management tools that are relevant to ISO 9001 such as control charts, histograms, checksheets and Ishikawa diagrams. Finally it provides additional related topics about ISO 9001.
This document discusses frameworks and tools for corporate quality management. It describes the EFQM Excellence Model framework for corporate data quality management (CDQM). The framework can be used to benchmark, identify improvement areas, develop a common vocabulary, and develop CDQM capabilities. Six tools for quality management are also described: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. These tools can be used to collect and analyze quality data. Other related topics like quality management systems and standards are also listed.
This document discusses quality management systems in construction. It provides an overview of Gray Construction's quality management system which uses a cloud-hosted platform and iPad apps to provide access to project documentation and facilitate real-time collaboration. It also outlines several quality management tools used in construction including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms, and their purposes. Additional related topics on quality management systems are listed for further reference.
This document provides information about quality management quizzes and tools. It includes 6 sections that discuss: 1) an overview of quality management quizzes and sample questions; 2) quality management tools such as check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms; 3) descriptions and examples of how to use each tool; and 4) additional quality management topics related to quizzes like systems, courses, techniques, and standards. The document is a reference for taking quality management quizzes and learning about common analysis tools used in quality management.
The document discusses quality management tools used by the quality management department at Prince Mohammed Bin Abdulaziz Hospital. It provides details on 6 common quality management tools: check sheets, control charts, Pareto charts, scatter plot methods, Ishikawa diagrams, and histogram methods. It also lists additional topics related to quality management that are available for download.
Quality and Cost Management: Methods and Resultstimwrodgers
Summary of methods and results for reducing cost, driving quality upstream, optimizing systems, managing suppliers, accelerating time to market, and improving performance
The document discusses cost of quality and quality costs. It explains that understanding quality costs enables reducing unnecessary costs by preventing problems. Quality costs can account for 25-35% of costs in manufacturing and service industries. There are different categories of quality costs such as prevention, appraisal, internal and external failure costs. The document emphasizes that investing in prevention has higher returns and saves more costs compared to appraisal and failure costs according to the 1:10:100 rule. It also outlines some steps to implement quality cost measurement in an organization.
The document discusses quality costs and methods to ensure good quality. It defines quality and different types of quality costs like prevention, appraisal, internal and external failure costs. Ensuring good quality involves having a strong process culture, team, quality processes, supplier management, and relevant metrics. Methods to establish quality include ISO certification, documentation control, auditing and training.
Quality improvement and cost containment in hospital stores managementDr Stuti Verma
1. The document discusses quality improvement and cost containment in hospital stores management. It focuses on ensuring the right types and qualities of items are stocked at appropriate levels to avoid shortages and waste.
2. Key aspects of quality stores management include maintaining accurate records, ordering items in a timely manner, inspecting goods received, and storing items correctly to prevent damage or loss.
3. Techniques for cost containment discussed are bulk purchasing, using generics when possible, reducing purchase orders, and improving efficiency in the stores department.
This document provides an introduction to management accounting. It distinguishes management accounting from financial accounting in terms of primary users, purpose, time dimension, type of reports, scope and behavioral aspects. It also discusses trends in business environment and management accountability. Finally, it classifies costs and provides examples of preparing income statements for service, trading and manufacturing companies.
Activity-based costing (ABC) assigns overhead costs to products and services based on their use of resources such as machine hours or labor hours. It was developed to more accurately assign indirect costs than traditional costing methods. ABC identifies activities performed in an organization and assigns costs to these activities using cost drivers. The costs of activities are then assigned to products or services based on their use of each activity. This provides managers with more accurate product costs to make better-informed decisions.
The document discusses cost of quality and its categories. It explains that cost of quality refers to the costs incurred to prevent non-conformance and the costs associated with poor quality. There are two main categories - costs of achieving good quality like prevention and appraisal costs, and costs of poor quality like internal and external failure costs. Measuring these costs helps identify opportunities to improve quality and reduce costs. It provides an example of measuring quality costs at a motor company over four years which showed prevention costs increasing and overall quality costs decreasing as quality improved.
This document discusses the importance of quality management systems. It explains that quality management ensures excellence in products, services, and processes by identifying weaknesses and areas for improvement. This allows companies to set standards and make adjustments to exceed customer expectations. The document then provides examples of how quality management can improve product performance, customer satisfaction, reduce waste, enhance productivity, and increase revenues. It also describes several common quality management tools: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms. Finally, it lists additional topics related to quality management systems.
This document discusses IT project quality management. It provides definitions and concepts related to project quality management including customer satisfaction, prevention over inspection, and continuous improvement. It also lists several quality management tools like check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Finally, it mentions some other related topics to IT project quality management like quality management systems, courses, standards, and strategies.
This document discusses types of quality management. It provides an overview of quality management goals and challenges balancing quality with project overhead costs. It then lists and describes six common quality management tools: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Finally, it lists other related quality management topics and links to downloadable PDF resources.
This document provides an overview of quality management including definitions, principles, concepts and tools. It discusses key aspects of quality management such as leadership, customer focus, continual improvement and prevention of defects. Common quality management tools are also outlined, including check sheets, control charts, Pareto charts, scatter plots and Ishikawa diagrams. Links to additional quality management resources are provided.
This document provides an overview of quality management including definitions, principles, concepts and tools. It discusses quality management as an organizational framework that ensures planning, development and application leading to valuable services and professionalism. Core concepts discussed include continuous improvement, customer focus, defect prevention and universal responsibility. Quality management tools described include check sheets, control charts, Pareto charts, scatter plots and Ishikawa diagrams. Additional related topics are also listed.
The document discusses the key components of quality management systems. It identifies six main components: management support, customer focus, process approach, continual improvement, quality management tools, and other related topics. It provides details on each component and describes several common quality management tools, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. The goal of quality management is to systematically meet or exceed customer expectations through continual improvement.
This document provides information about software for quality management, including tools, strategies, and other resources. It discusses how quality management software can help achieve goals like reducing IT risks, improving customer satisfaction, and demonstrating return on investment in quality. Specific quality management tools described include check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms, and more. Additional related topics are also listed.
This document discusses the advantages of implementing a quality management system (QMS) such as ISO 9001. It lists several key advantages in 3 points:
1) Achieving international recognition and consistency of processes within the organization.
2) Boosting employee morale and ensuring customer satisfaction through consistent and efficient processes.
3) Improving processes based on documented facts and ensuring a factual approach to decision making with well-structured documentation.
This document provides information about quality management system policy including definitions, tools, and guidelines. It discusses the key aspects of a quality management system policy such as executive responsibility, quality functions, system establishment and maintenance, and system review and improvement. Examples of common quality management tools are also defined, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Other related topics about quality management systems are listed for further reference.
The document provides information about productivity and quality management including definitions of productivity, quality, and total quality management. It discusses measuring productivity and factors that affect it. Quality is defined as conformance to requirements. The document also lists and describes several quality management tools: check sheets, control charts, Pareto charts, scatter plots, and Ishikawa diagrams. These tools can be used to measure and improve quality.
This document provides an overview of quality management including definitions, tools, and other related topics. It defines total quality management as involving all employees in continual improvement to meet customer needs. Key aspects include being customer-focused, using a strategic approach, fact-based decision making, and continual improvement. Common quality management tools are then described in detail, such as check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms. Other related quality management topics are also listed for reference.
This document provides information about quality management policy statements, including what they are, why companies use them, and what they typically include. A quality statement explains a company's quality management system, commitments, and approach to ensure high quality work. It is included in bids/tenders to convince buyers that the company can reliably deliver projects on time and to standard. A quality statement generally covers issues like project management approach, quality certifications, policies, staff qualifications, and experience on similar projects. Customizing the statement for each tender is important.
This document provides an overview of quality management companies and tools. It discusses quality management principles such as leadership, customer focus, and continual improvement. It also outlines several commonly used quality management tools, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Additional resources on topics like quality management systems, courses, and standards are listed.
This document provides information about supply quality management including tools, strategies, and other resources. It discusses the business challenges of managing quality in global supply chains and introduces Bureau Veritas as a solution provider. Their approach involves planning, validation, data mining from product testing to identify supply chain performance and risks. Key quality management tools described include check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms. Other related topics like quality management systems and standards are also listed.
This document discusses quality management techniques. It provides an overview of six sigma quality methodology, which establishes quality standards and goals for products. It also discusses using tools like control charts, check sheets, Pareto charts, scatter plots and Ishikawa diagrams to measure quality, identify issues, and determine corrective actions. The document lists several quality management tools in detail and provides additional related quality management topics and resources.
This document discusses quality management strategy and provides resources and tools for quality management. It begins by explaining that having a clear quality management strategy is important for PRINCE2 projects to ensure customer expectations are met. It then provides details on developing a quality management strategy, including defining quality expectations, standards, and management procedures. Finally, it introduces several quality management tools, including check sheets, control charts, Pareto charts, and scatter plots.
This document provides an overview and details about a quality management course. It includes an introduction to quality concepts and methods taught in the course such as quality planning, quality tools and techniques like check sheets, control charts, Pareto charts, scatter plots, and Ishikawa diagrams. The document also lists additional quality management resources and details the contents, format, and prerequisites of the quality management course.
This document discusses the benefits of quality management systems. It lists increased efficiency, revenue, employee morale, international recognition, fact-based decision making, supplier relationships, documentation, consistency, customer satisfaction, and improvement processes as benefits. It also provides examples of quality management tools including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms. Finally, it lists related topics to quality management systems.
This document provides an overview of quality management including definitions, principles, and common tools. It defines total quality management as a customer-focused, systematically strategic approach to continual improvement that involves all employees. Common quality management tools are then described, including check sheets to collect data, control charts to monitor processes, Pareto charts to identify key factors, and scatter plots to illustrate correlations between variables. Various online resources for additional quality management information are also listed.
This document provides an overview of quality management review including definitions, purposes, and tools. It discusses that quality management reviews are conducted regularly according to ISO 9001 standards to evaluate the quality management system. The review assesses adequacy, suitability, and effectiveness of the system. Several quality management tools are also introduced, including check sheets, control charts, Pareto charts, scatter plots, and Ishikawa diagrams.
This document discusses using SharePoint for quality management systems (QMS) in regulated environments like medical device manufacturing. It provides an example of a company currently using shared network drives and document control software that wants to implement SharePoint to help with collaboration, processes, and document management while complying with FDA and ISO quality standards. The document asks if anyone has case studies or expertise in customizing SharePoint for these specific QMS needs. It also provides an overview of common quality management tools like check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms and their uses in quality control.
This document provides information about quality management system procedures including forms, tools, and strategies. It discusses developing procedures according to ISO 9001 standards and simplifying procedures. Quality management tools like check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms are explained. Additional related topics like quality management systems, courses, and standards are also listed.
This document provides information about quality management system courses, including who they are for, topics covered, duration, and requirements for certification. It also lists several quality management tools commonly used in such courses, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Additional related topics that can be downloaded as PDFs are also listed.
This document provides information about quality management system audits and tools for quality management. It includes:
- An overview of quality management system audits, including forms, tools, and strategies for audits. Additional resources on quality management are listed.
- Details of a 5-day training course on quality management system audits that teaches the audit process and helps attendees gain certification as a quality auditor.
- Descriptions of common quality management tools including check sheets, control charts, Pareto charts, scatter plots, and Ishikawa diagrams; explaining what each tool is used for and how it works.
The document discusses quality risk management and provides an overview of conducting risk assessments. It describes a workshop where participants used Preliminary Hazard Analysis to assess risks in operating a large-scale bioreactor. Participants identified hazards, assigned severity and likelihood scores, and considered how controls affect risk scores. The document also lists several quality management tools including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms and discusses accounting for controls in risk assessments.
This document provides information about quality management certification courses. It discusses the contents of ExpertRating's online Total Quality Management course, which covers TQM tools, techniques and concepts. The course leads to a Total Quality Management Certification. It is designed to be understood by beginners and includes topics like TQM implementation. The document also lists several quality management tools, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams and histograms. It provides brief descriptions of each tool. Finally, it lists additional related topics in quality management.
This document provides information about a post graduate diploma in quality management, including:
- The diploma covers quality systems and quality improvement tools and techniques to give students skills for improving products, services, and processes.
- Coursework includes modules in business, finance, operations, quality systems, quality improvement, and research methods, allowing students to earn certificates, diplomas and an MSc in quality management.
- Common quality management tools taught include check sheets, control charts, Pareto charts, scatter plots, and Ishikawa diagrams.
This document provides information about ISO 9001 quality management standards. It discusses what ISO 9001 is, the benefits of implementing an ISO 9001 quality management system, why organizations seek ISO 9001 certification, and the process for implementing and becoming certified to ISO 9001. It also lists some common quality management tools, such as check sheets, control charts, Pareto charts, and scatter plots. Additional resources on ISO 9001 requirements and certification are provided.
The document discusses the CQI Diploma in Quality Management, which is a Level 5 academic qualification for quality professionals offered by the Chartered Quality Institute. The Diploma helps develop an understanding of quality management and prepares students for roles like Quality Manager. It consists of 9 units assessed through exams and assignments. The document also provides details on quality management tools like check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Additional topics related to quality management are listed at the end.
- The Quality Management Certificate Program has been offered since 1978 and provides knowledge and skills for effective quality management. It consists of two online courses that can be completed within one year.
- The program is endorsed by the American Society for Quality and reviewed by industry representatives to ensure up-to-date course material. It benefits individuals and organizations of any size interested in quality programs.
- The document also lists several quality management tools including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms.
1. cost of qualitymanagement
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I. Contents of cost of quality management
==================
In our discussion of the cost of quality subsystem, we emphasized the importance of not creating
a unique accounting system. The same holds true when discussing management of quality costs.
Quality cost management should be part of the charter of the senior level cross-functional cost
management team. It is one part of the broader business effort to control costs. However, in all
likelihood, the business will find that quality cost reduction has greater potential to contribute to
the bottom line than the reduction of other costs. This is so because, unlike other costs, quality
costs are waste costs (Pyzdek, 1976). As such, quality costs contribute no value to the product or
service purchased by the customer. Indeed, quality costs are often indicators of negative
customer value. The customer who brings his car in for a covered warranty expense suffers
uncompensated inconvenience, the cost of which is not captured by most quality cost systems
(although, as discussed above, we recommend that such costs be estimated from time-to-time).
All other costs incurred by the firm purchase at least some value.
Effective cost of quality programs consist of taking the following steps (Campanella, 1990, p.
34):
· Establish a quality cost measurement system
· Develop a suitable long-range trend analysis
2. · Establish annual improvement goals for total quality costs
· Develop short-range trend analyses with individual targets which, when combined, meet
the annual improvement goal
· Monitor progress towards the goals and take action when progress fallsshort of targets
The tools and techniques described in chapter V are useful for managing cost of quality
reduction projects.
Quality cost management helps firms establish priorities for corrective action. Without such
guidance, it is likely that firms will misallocate their resources, thereby getting less than optimal
return on investment. If such experiences are repeated frequently, the organization may even
question or abandon their quality cost reduction efforts. The most often-used tool in setting
priorities is Pareto analysis (see above). Typically at the outset of the quality cost reduction
effort, Pareto analysis is used to evaluate failure costs to identify those “vital few” areas in most
need of attention. Documented failure costs, especially external failure costs, almost certainly
understate the true cost and they are highly visible to the customer. Pareto analysis is combined
with other quality tools, such as control charts and cause-and-effect diagrams, to identify the root
causes of quality problems. Of course, the analyst must constantly keep in mind the fact that
most costs are hidden. Pareto analysis cannot be effectively performed until the hidden costs
have been identified. Analyzing only those data easiest to obtain is an example of the GIGO
(garbage-in, garbage-out) approach to analysis.
After the most significant failure costs have been identified and brought under control, appraisal
costs are analyzed. Are we spending too much on appraisal in view of the lower levels of failure
costs? Here quality cost analysis must be supplemented with risk analysis to assure that failure
and appraisal cost levels are in balance. Appraisal cost analysis is also used to justify expenditure
in prevention costs.
Prevention costs of quality are investments in the discovery, incorporation, and maintenance of
defect prevention disciplines for all operations affecting the quality of product or service
(Campanella, 1990). As such, prevention needs to be applied correctly and not evenly across the
board. Much improvement has been demonstrated through reallocation of prevention effort from
areas having little effect to areas where it really pays off; once again, the Pareto principle in
action.
==================
3. III. Quality management tools
1. Check sheet
The check sheet is a form (document) used to collect data
in real time at the location where the data is generated.
The data it captures can be quantitative or qualitative.
When the information is quantitative, the check sheet is
sometimes called a tally sheet.
The defining characteristic of a check sheet is that data
are recorded by making marks ("checks") on it. A typical
check sheet is divided into regions, and marks made in
different regions have different significance. Data are
read by observing the location and number of marks on
the sheet.
Check sheets typically employ a heading that answers the
Five Ws:
Who filled out the check sheet
What was collected (what each check represents,
an identifying batch or lot number)
Where the collection took place (facility, room,
apparatus)
When the collection took place (hour, shift, day
of the week)
Why the data were collected
2. Control chart
Control charts, also known as Shewhart charts
(after Walter A. Shewhart) or process-behavior
charts, in statistical process control are tools used
to determine if a manufacturing or business
process is in a state of statistical control.
If analysis of the control chart indicates that the
process is currently under control (i.e., is stable,
with variation only coming from sources common
4. to the process), then no corrections or changes to
process control parameters are needed or desired.
In addition, data from the process can be used to
predict the future performance of the process. If
the chart indicates that the monitored process is
not in control, analysis of the chart can help
determine the sources of variation, as this will
result in degraded process performance.[1] A
process that is stable but operating outside of
desired (specification) limits (e.g., scrap rates
may be in statistical control but above desired
limits) needs to be improved through a deliberate
effort to understand the causes of current
performance and fundamentally improve the
process.
The control chart is one of the seven basic tools of
quality control.[3] Typically control charts are
used for time-series data, though they can be used
for data that have logical comparability (i.e. you
want to compare samples that were taken all at
the same time, or the performance of different
individuals), however the type of chart used to do
this requires consideration.
3. Pareto chart
A Pareto chart, named after Vilfredo Pareto, is a type
of chart that contains both bars and a line graph, where
individual values are represented in descending order
by bars, and the cumulative total is represented by the
line.
The left vertical axis is the frequency of occurrence,
but it can alternatively represent cost or another
important unit of measure. The right vertical axis is
the cumulative percentage of the total number of
occurrences, total cost, or total of the particular unit of
measure. Because the reasons are in decreasing order,
the cumulative function is a concave function. To take
the example above, in order to lower the amount of
late arrivals by 78%, it is sufficient to solve the first
three issues.
5. The purpose of the Pareto chart is to highlight the
most important among a (typically large) set of
factors. In quality control, it often represents the most
common sources of defects, the highest occurring type
of defect, or the most frequent reasons for customer
complaints, and so on. Wilkinson (2006) devised an
algorithm for producing statistically based acceptance
limits (similar to confidence intervals) for each bar in
the Pareto chart.
4. Scatter plot Method
A scatter plot, scatterplot, or scattergraph is a type of
mathematical diagram using Cartesian coordinates to
display values for two variables for a set of data.
The data is displayed as a collection of points, each
having the value of one variable determining the position
on the horizontal axis and the value of the other variable
determining the position on the vertical axis.[2] This kind
of plot is also called a scatter chart, scattergram, scatter
diagram,[3] or scatter graph.
A scatter plot is used when a variable exists that is under
the control of the experimenter. If a parameter exists that
is systematically incremented and/or decremented by the
other, it is called the control parameter or independent
variable and is customarily plotted along the horizontal
axis. The measured or dependent variable is customarily
plotted along the vertical axis. If no dependent variable
exists, either type of variable can be plotted on either axis
and a scatter plot will illustrate only the degree of
correlation (not causation) between two variables.
A scatter plot can suggest various kinds of correlations
between variables with a certain confidence interval. For
example, weight and height, weight would be on x axis
and height would be on the y axis. Correlations may be
positive (rising), negative (falling), or null (uncorrelated).
If the pattern of dots slopes from lower left to upper right,
it suggests a positive correlation between the variables
6. being studied. If the pattern of dots slopes from upper left
to lower right, it suggests a negative correlation. A line of
best fit (alternatively called 'trendline') can be drawn in
order to study the correlation between the variables. An
equation for the correlation between the variables can be
determined by established best-fit procedures. For a linear
correlation, the best-fit procedure is known as linear
regression and is guaranteed to generate a correct solution
in a finite time. No universal best-fit procedure is
guaranteed to generate a correct solution for arbitrary
relationships. A scatter plot is also very useful when we
wish to see how two comparable data sets agree with each
other. In this case, an identity line, i.e., a y=x line, or an
1:1 line, is often drawn as a reference. The more the two
data sets agree, the more the scatters tend to concentrate in
the vicinity of the identity line; if the two data sets are
numerically identical, the scatters fall on the identity line
exactly.
5.Ishikawa diagram
Ishikawa diagrams (also called fishbone diagrams,
herringbone diagrams, cause-and-effect diagrams, or
Fishikawa) are causal diagrams created by Kaoru
Ishikawa (1968) that show the causes of a specific
event.[1][2] Common uses of the Ishikawa diagram are
product design and quality defect prevention, to identify
potential factors causing an overall effect. Each cause or
reason for imperfection is a source of variation. Causes
are usually grouped into major categories to identify these
sources of variation. The categories typically include
People: Anyone involved with the process
Methods: How the process is performed and the
specific requirements for doing it, such as policies,
procedures, rules, regulations and laws
Machines: Any equipment, computers, tools, etc.
required to accomplish the job
Materials: Raw materials, parts, pens, paper, etc.
used to produce the final product
Measurements: Data generated from the process
that are used to evaluate its quality
7. Environment: The conditions, such as location,
time, temperature, and culture in which the process
operates
6. Histogram method
A histogram is a graphical representation of the
distribution of data. It is an estimate of the probability
distribution of a continuous variable (quantitative
variable) and was first introduced by Karl Pearson.[1] To
construct a histogram, the first step is to "bin" the range of
values -- that is, divide the entire range of values into a
series of small intervals -- and then count how many
values fall into each interval. A rectangle is drawn with
height proportional to the count and width equal to the bin
size, so that rectangles abut each other. A histogram may
also be normalized displaying relative frequencies. It then
shows the proportion of cases that fall into each of several
categories, with the sum of the heights equaling 1. The
bins are usually specified as consecutive, non-overlapping
intervals of a variable. The bins (intervals) must be
adjacent, and usually equal size.[2] The rectangles of a
histogram are drawn so that they touch each other to
indicate that the original variable is continuous.[3]
III. Other topics related to cost of quality management (pdf download)
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