This document presents a smart service called PICKmE that aims to improve the process of getting devices repaired. It describes some of the frustrations of the current process like traffic jams and long waiting times. PICKmE proposes to pick up devices directly from customers, transport them to repair shops, track the repair status, then return fixed devices back to customers. This new service claims to save customers time, money and effort compared to having to drive to shops, find parking, and wait for repairs. The document outlines some PICKmE plan options that provide device pick-up and delivery, insurance coverage, and repair tracking to help customers gain back their valuable time.