John helps Kathy with using styles in Microsoft Word XP. There are 11 predefined styles that control formatting like headings, titles, and text elements. John shows Kathy how to view and select styles using the formatting toolbar and task pane. He explains that the styles will be retained if she closes and reopens the template, due to Word's "sticky" formatting feature. Kathy thanks John for his assistance in understanding how to use styles to format her document.