Concern Worldwide: Who are we and what does Sonru mean to us?
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Concern has been using Sonru Video Interviewing for both home and overseas recruitment since early 2011 and it is now an integral part of their global recruitment process. Kim O'Kelly, Recruitment Team Lead, will talk about the challenges of international NGO recruitment and how Sonru has increased effectiveness & reduced costs for Concern. She'll also look at how Concern integrated their humanitarian sensibility with an innovative, but less some what less interactive, recruitment tool.
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Concern Worldwide: Who are we and what does Sonru mean to us?
- 1. Who are we and what does sonru mean to us?
- 2. Top 6 Things You Should Know About Concern 1. We are 47 years old ...and still full of energy, drive and enthusiasm • Founded in Ireland in 1968 • Have worked in over 55 countries & responded to every major emergency • 3000 staff - 300 partners - 26 countries - annual budget €150m • Ireland’s leading INGO • In 2014 we helped 17.5 million people Sonru StandOut 2015
- 3. Top 6 Things You Should Know... 2. We are driven by our values and focussed in our work... ...we know what needs to be done and how to do it “Poverty may rob people of choices but not their innate abilities” Sonru StandOut 2015 1. Founded in 1968
- 4. Top 6 Things You Should Know... 3. We are action oriented... In 2014 Concern responded to 33 emergency situations in 23 countries, directly helping 2.8 million people. Sonru StandOut 2015 1. Founded in 1968 2. Values & Focus
- 5. Top 6 Things You Should Know... 4. We are very good at what we do ...sometimes we even win awards Our Annual accounts (5 consecutive years) Learning & Organisational Development – IITD Best Leadership/Management Development Initiative “Pathway” Programme CSR partnerships – Accenture, Cons. Agri. In Zambia Programmes - RAIN Project Zambia “Greatest Potential Impact on Nutrition” partnered with Kerry Group Sonru StandOut 2015 1. Founded in 1968 2. Values & Focus 3. Action orientated
- 6. Top 6 Things You Should Know... 5. We are pragmatic and intelligent... ...and quite innovative too. • Use Mobile Phone & DDG Technology • Using Donkeys and Bicycles • Developing CMAM approach to acute malnutrition Sonru StandOut 2015 1. Founded in 1968 2. Values & Focus 3. Action orientated 4. Good at what we do
- 7. Top 6 Things You Should Know... 6. We are trusted by ‘the public’ ...they are loyal and are willing to go that extra mile • They fasted • They ran, climbed and jumped • They tweeted • They debated • They watched and read • They campaigned • They logged on... Sonru StandOut 2015 1. Founded in 1968 2. Values & Focus 3. Action orientated 4. Good at what we do 5. Pragmatic & Intelligent In 2014 the public gave: €28.5m in Ireland £11m in UK/NI $5m in US
- 8. Our People Sonru StandOut 2015 350 based in Dublin HQ, UK, NI & USA 215 international (ex-pat) staff across the world 2,592 national (local) staff in 26 countries From Dublin we recruit worldwide for: Country Directors, Programme/System Directors, Area Coordinators, Programme Managers, Nutritionists, Education Advisors, Financial Controllers, Logisticians, Programme Support Officers 3 month minimum – 4 year maximum contracts
- 9. Our Working Environment Sonru StandOut 2015 How do you get to work in the morning?
- 10. Azima Roya, Programme Manager, Afghanistan Sonru StandOut 2015
- 11. What does your office look like? We work in what can only be described as: remote hostile fragile challenging environments Sonru StandOut 2015
- 12. Our Old Recruitment Challenges Sonru StandOut 2015 So we interview people wherever they happen to be… and that causes problems. Telephone 1st round interviews… Bad network connections, local distractions, costly mobile calls Face to face 2nd round interviews… Expensive travel costs, inconsistent interview panels, time consuming for fields involved Hello…can you hear me…?
- 13. What about Sonru? We had our reservations… There was initial resistance within Concern to such an ‘impersonal’ recruitment tool… so what do we do about keeping it personal, and charitable? Will aid workers, in the middle of nowhere, be open to such new technology as part of their working life… or will it put them off us?! Will our very remote candidate's be able to use it? Sonru StandOut 2015
- 14. Our Current Recruitment Process Rollout phase April 2011 Initially for technical screening & competitive junior positions Now Sonru is our 1st round Video skype or conferencing 2nd round Sonru StandOut 2015
- 15. Our Benefits For our candidates: flexible completion (helps with our ‘remoteness’ problem), ex-pats are skype & tech aware (very little resistance from candidates), tech advances (connectivity not an issue) For our recruiters: all stakeholders involved, more informed 1st round assessment, contributed to improved recruitment times, high response rate For our organisation: decreases costs and increases efficiency For our beneficiaries: overall we are better at what we do Sonru StandOut 2015
- 16. How we made Sonru a success We always create a personal contact with each candidate We include everyone in the recruitment process We invite field teams to view new employees before they arrive in country We now use Sonru for all international positions We save money for the organisation Sonru StandOut 2015
- 17. Our Success Sonru StandOut 2015